What 647 owners told NHTSA about the 2014 Jeep Wrangler 4-door 4xe

FCA is not handling this recall professionally. Dealerships are stating they do not handle the towing, despite this being a DO NOT DRIVE recall that has resulted in deaths. FCA has used a call center that employs people who barely speak English. Lack of ability to communicate with the customer and dealership staff should disqualify someone from serving in this capacity. The service department at my local dealership seems to be suggesting I just drive the vehicle down, which contradicts the DO NOT DRIVE portion of this recall. I do not believe FCA is acting in good faith to perform these recalls in a safe manner for the customer.

NHTSA ODI 11721422

The Clock Spring has been identified as being bad, (nothing in the steering wheel works). I have owned it for 5 years and it hasn't worked for at least 3-4 of those years. I don't know if it has been replaced... However, for something that is a safety concern, such as the airbags, I would think that it would work longer than 1-2 years... if it has been previously replaced. I can't find any records of it. The air bag lights have been on for a few years; I thought it was normal. I wasn't aware of any recalls on the clock spring/air bags until recently.

NHTSA ODI 11658900

The airbag light is staying on, the horn is not working, inoperable steering wheel buttons (for switching between dashboard options like mileage, temperature, and information) as well as radio and cruise control buttons. Occasionally, all dashboard lights will come and and flicker, the dome light and all interior lights will flicker as well for a few seconds. I believe the Jeep is affected by the clockspring issue covered by S40 / NHTSA 16V-288. However, because my VIN is not connected with this recall, no manufacturer service center will address it.

NHTSA ODI 11650637

The airbag light is turning on and off, and I'm wondering if it's related to the same recall that was issued previously.

NHTSA ODI 11639123

Driver side airbag warning light came on, took vehicle to dealer for inspection and report is the airbag system has a fault in it and whole system will need to be replaced. Vehicle is available for inspection, and issue has been confirmed by dealer. Told airbag unlikely to go off, but may not deploy in the event of an accident.

NHTSA ODI 11606032

I have numerous warning lights all on at the same time and constantly chiming as I drive. These are the following lights that are all on: check engine, air bag, ABS, brake, and traction control. I have read past communication which addresses problems. I truly believe none of these issues were addressed prior to my purchase in 2020.

NHTSA ODI 11532628

The contact owns a 2014 Jeep Wrangler. The contact stated the air bags, and the traction control warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the clockspring to be replaced. The vehicle was not repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V288000 (Air Bags) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 74,500.

NHTSA ODI 11509325

RECALL # 16V-288 28 JUNE 28, 2016 CLOCKSPRING ON 2014JEEP , WRANGLER UNLIMITED SPORT 4X4. VIN: 1C4BJWKG3EL257078--- **RECALL - REPLACED CLOCKSPRING 22 AUG 2016 @ 73,416 MILES (N/C), *** REPLACED CLOCKSPRING 6 FEB 2019 @ 133,086 MILES (N/C) TEAM DODGE - THEY WARRANTY PARTS FOR 2 YEARS. **** REPLACED CLOCKSPRING @139,571 MILES 20 MAY 2019 -- COST $622.74, "SHOULD" HAVE BEEN NO CHARGE AS TEAM JEEP IN HUNTSVILLE TX 77340, WARRANTS PARTS FOR 2 YEARS ???? "LAST VISIT: 1 DEC 2022" TO DEALER @ 219,882, TO REPLACE FUEL PUMP, THE CODES READING, WHICH I REVIEWED, BESIDES WHEEL SENSOR & FUEL PUMP, ALSO READS CLOCKSPRING FAIL:- HORN NOT WORKING, ENGINE LIGHT ON, ELECTRONIC STABILITY CONTROL LIGHT ON, AND LEFT SIDE OF STEERING WHEEL CONTROLS NOT WORKING WHICH INDICATES CLOCKSPRING FAILED WHICH EFFECTS AIRBAG. ALL MECHANICAL REPAIRS WERE MADE AT THE DEALERSHIP WHERE VEHICLE WAS PURCHASED IN 2014. BACK ON 6 FEB 2019 I ASKED THE MECHANIC THAT WAS REPLACING THE CLOCKSPRING IF THE REPLACEMENT PART HAD BEEN UPGRADED, IMPROVED, A DIFFERENT NEW UNIT ----"ANSWER WAS NO", IT'S THE SAME OLD JEEP INSTALLED ORIGINAL PART BY CHRYSLER /JEEP COMPANY. "IT IS A SAFETY ISSUE AND A RECALL SHOULD BE ISSUED AGAIN" !!! MY QUESTION, IF I HAVE TO PAY FOR A REPLACEMENT CLOCKSPRING AGAIN, HOW MUCH I IT GOING TO COST ME AGAIN FOR THE SAME ORIGINAL PART THAT FAILS SO FREQUENTLY ??????

NHTSA ODI 11506656

My dash indicates that there is a problem with airbags, service engine soon, tire, and brakes. My controls on the steering wheel will not work. My seat belt doesnt stay hooked. I sometimes smell like a oil burning smell. Had to replace oil housing. And suspension feels very loose. My vehicle is not in recall, but make and model are with all recalls needing fixed. What do I do now?

NHTSA ODI 11492740

Was in a car accident in which my jeep wrangler sport rolled twice and the front end is smashed. The car adjustors reviewed it as totalled out. The driver, I was the driver, airbags did not deploy. I'm highly concerned with this considering the damage to the vehicle and the wreck happening at a speed of over 50 mph.

NHTSA ODI 11471362

Bad clock spring. Air bag light will not go off, even after passenger air bag was replaced for recall.. also no controls will work on the steering wheel.

NHTSA ODI 11471021

The vehicle has a drivers side airbag fault and problem with the clockspring. This is not a recall but seems as though it should be as other models have recalls for the exact same thing.

NHTSA ODI 11465927

According to the dealership the part for this recall is on indefinite back order with no eta of arrival I want to know why I can’t get my recall fixed if it’s saying parts are readily available

NHTSA ODI 11450472

Clock spring, which is located behind the steering wheel, has become bad and no longer works. This affects the horn’s ability to function.

NHTSA ODI 11446647

Clock Spring failed, Left multi function switch failed, air bag recall

NHTSA ODI 11438454

Takata recall. The contact owns a 2014 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 19V018000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect

NHTSA ODI 11418783

WHEN DRIVING OR STATIONARY THE AIR BAG LIGHT COMES ON AND A DING FOLLOWS. IT HAPPENS NO MATTER THE SITUATION WHEN I MOVE THE STEERING WHEEL.

NHTSA ODI 11404752

MY ENGINE LIGHT CAME ON. WE GOT THE MACHINE ATTACHED THE CODE READ PO520 ENGINE OIL PRESSURE SENSOR CIRCUIT. WHEN WE CALLED THE DEALERSHIP THEY SAID IT WASN'T UNDER WARRANTY ANY LONGER AND WOULDN'T REPAIR. WHILE I RESEARCHED WE FOUND A TECHNICAL SERVICE BULLETIN THAT WAS ISSUED PRIOR TO THE WARRANTY EXPIRATION. THE OIL SENSOR SHOULD HAVE AND COULD HAVE BEEN REPLACED PRIOR TO THE WARRANTY EXPIRING IF THE DEALERSHIPS WERE MANDATED TO NOTIFY AND FIX ALL REPAIRS RELATED TO DEFECTIVE PARTS. DURING MY RESEARCH WE FOUND THAT THE PASSENGER SIDE AIRBAG IS A RECALL IN EXTENDED WARRANTY STATUS. REGARDLESS IF WE GOT THE EXTENDED WARRANTY IT IS ILLEGAL FOR A DEALERSHIP TO SELL A USED VEHICLE WITH A DEFECTIVE AIRBAG OR A RECALL. IT IS ALSO ILLEGAL FOR ME NOT TO GET IT FIXED OR MY REGISTRATION CAN BE REVOKED. I SHOULD NOT BE RESPONSIBLE FOR THIS COST TO REPAIR EITHER OF THESE ITEMS. I AM JUST ASKING YOU TO PLEASE TAKE THESE ISSUES SERIOUSLY AND TO HAVE BOTH THESE PARTS REPLACED. IF THIS WASN'T BAD ENOUGH, THIS TIME OF YEAR, COVID AND MY CURRENT FINANCIAL SITUATION IT MAKES IT VERY DIFFICULT FOR ME. PLEASE HELP ME.

NHTSA ODI 11384610

AIRBAG WARNING LIGHT AND AUDIBLE TONE COMES ON INTERMITTENTLY GOES AND COMES WHILE DRIVING AND OR IDLING. PASSENGER SIDE INFLATOR WAS REPLACED WITH RECALL. RESEARCHING THIS WARNING MANY 2014 JK'S ARE EXPERIENCING THIS PROBLEM. RESEARCH POINTS DIRECTLY TO THE CLOCK SPRING. FCA USA SHOULD REPLACE THE PART AS A RECALL HAS BEEN ISSUED FOR RHD JK'S AND MANY LHD JK'S ARE EXPERIENCING THE SAME ISSUE.

NHTSA ODI 11375144

WHILE DRIVING, AIRBAG LIGHT COMES ON WHEN 20MPH OR MAYBE 10MINS OF DRIVING. LIGHT WILL GO OFF WHEN STOPPED. AND WILL RETURN AGAIN AT 20MPH OR 10MORE MIN OF DRIVING. IT WILL OCCASIONALLY STAY ON.

NHTSA ODI 11373447

CLOCK SPRING IS APPARENTLY DAMAGED AND NOT ALLOWING THE HORN, AIRBAG DEPLOYMENT OR RADIO CONTROLS ON THE STEERING WHEEL TO FUNCTION PROPERLY.

NHTSA ODI 11344038

TL* THE CONTACT OWNS A 2014 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS DING WARNING. THE CONTACT STATED AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB POYNTER CHRYSLER LOCATED AT 1873 E TIPTON ST, SEYMOUR, IN 47274, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S FRONTAL AIR BAG NEEDED TO BE REPLACED. THE VEHICLE HAS BEEN REPAIRED AS OF 05/29/20. THE MANUFACTURER WAS INFORMED OF FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. *BF CONSUMER HAD A NEW ENGINE WITH 7,000 MILES ON IT, 184,000 MILES WAS ON THE CAR WHEN IT WAS PURCHASE. PASSENGER AIRBAG STILL NEEDS TO BE REPLACED.*JB

NHTSA ODI 11325055

I HAVE AN AIRBAG LIGHT ON MY DASH (SINCE 2016) WITH A CODE A DIAGNOSTIC FROM A CERTIFIED CHRYSLER DEALER STATING IT MATCHES THE RECALL FOR THIS VERY SAME PROBLEM (NEEDING THE CLOCK SPRING REPLACED BECAUSE OF DUST CONTAMINATION) HOWEVER THE VIN DOES NOT FALL WITHIN RANGE. I AM WORRIED THAT IN THE EVENT OF AN ACCIDENT, THE POORLY MADE COMPONENTS AND JEEP'S REFUSAL TO FIX THIS WILL RESULT IN UNNECESSARY INJURY.

NHTSA ODI 11320823

I HAVE RECEIVED TWO NOTICES ABOUT THIS AIRBAG RECALL. BOTH TIMES I CALLED THE SAME JEEP DEALERSHIP SERVICE DEPARTMENT AND WAS TOLD THEY WOULD CALL ME WHEN THEY HAD THE PART. THEY NEVER RETURNED A PHONE CALL EITHER TIME. TODAY, I CALLED A 2ND DEALERSHIP AND THEY ARE FIXING THE RECALL IN A MATTER OF DAYS. THE FIRST DEALERSHIP THAT IS COMPLETELY ABDICATING THEIR RESPONSIBILITY IN REGARDS TO THIS RECALL IS JAKE SWEENEY CHRYSLER JEEP DODGE RAM, 85 W KEMPER RD, CINCINNATI, OH 45246; (513) 782-1000

NHTSA ODI 11317888

MY STEERING WHEEL CONTROLS ARE NO LONGER WORKING. THIS INCLUDES THE HORN, CHANNEL AND VOLUME CONTROL. THEY WILL WORK WHEN THE STEERING WHEEL IS TURNED 45DEG FROM TOP DEAD CENTER. MY RESEARCH SHOWS THAT THIS ISSUE IS CAUSED BY THE "CLOCK" SPRING ASSEMBLY BEHIND THE AIR BAG. JEEP CURRENTLY HAS A RECALL OUT FOR RHD WRANGLERS AND THEIR CLOCK SPRING ASSEMBLY. I BELIEVE THERE ARE ALSO ISSUES WITH THE LHD (LEFT HAND DRIVE) MODELS AS WELL. I AM TAKING THIS TO THE DEALER IN THE MORNING. NOTE THE PROBLEM OCCURS WHEN THE VEHICLE IS IN MOTION OR NOT.

NHTSA ODI 11301561