What 548 owners told NHTSA about the 2014 Jeep Patriot

On a fateful day, I, [XXX] , found myself in a harrowing situation on the interstate. While driving, my car unexpectedly flipped over, tumbling four times before coming to a jarring stop. The chaos began when my engine backfired violently, which was followed by the alarming sight of smoke rising from under the hood as flames erupted. To make matters worse, my four-wheel drive system malfunctioned, leaving me helpless and unable to regain control. Despite my efforts, the seatbelt that is supposed to ensure safety failed to hold me securely, and the airbag system did not deploy, adding to the sense of dread I experienced during the crash. As I tried to process the unfolding nightmare, I found myself unable to unbuckle my seatbelt due to the shock and disorientation of the accident. The dashboard's sensors were unresponsive, and my speed monitor flickered as though mocking my plight. In that moment, the overwhelming fear and confusion turned into a painful reality as I was left with a broken left shoulder blade and a fractured left forearm, the break occurring in the upper arm, just adding to the turmoil of the incident. This life-altering experience not only left me physically injured but also sparked a deep reflection on my life and the importance of safety measures in vehicles. On a fateful day, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11725402

I went to the Quirk Chrysler Dodge Jeep RAM dealership of Dorchester (on hallet street) to have my vehicle recall serviced & I was turned away because I was told that the dealership does not service cars passed a certain mileage limit.

NHTSA ODI 11718627

The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11648140

seat belt on driver side is fully extended and will not retract properly- wondering if the seat belts will even work in the event of an accident

NHTSA ODI 11569883

The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11543776

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING THROUGH A STOP LIGHT, ANOTHER VEHICLE RUN THE RED LIGHT AND CRASHED INTO THE FRONT RIGHT SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED AS SHE SUSTAINED BACK, ARM AND NECK INJURIES AS WELL AS THE FRONT SEAT PASSENGER SUSTAINED BACK, NECK AND SHOULDER INJURIES. THE CONTACT MENTION THAT DUE TO THE IMPACT THE FRONT PASSENGER SEAT BELT BUCKLE FRACTURED. THE OTHER DRIVER DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVABLE. THE VEHICLE WAS TAKEN TO THE INSURANCE MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED BUT WAS INFORMED ABOUT THE ACCIDENT DAMAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11316402

THE HOUSING THAT HOLDS THE SEATBELT TO THE SIDE OF THE FRONT DRIVER'S SIDE SEAT HAS COME LOOSE. THERE APPEARS TO BE A BOLT MISSING AND SOME PLASTIC HAS BROKEN OFF. THIS IS CAUSING THE HOUSING TO NOT BE SECURED TO THE SEAT.

NHTSA ODI 11270585

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE DRIVING AT AN UNKNOWN SPEED IN HEAVY TRAFFIC, THE VEHICLE LOST POWER. THE ELECTRONIC THROTTLE CONTROL AND ELECTRONIC STABILITY CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF, AND RESTARTED. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER DODGE JEEP RAM ABERDEEN (910-944-7115, LOCATED AT 11049 US-15, ABERDEEN, NC 28315) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11179893

WAS NEVER PROPERLY NOTIFIED ABOUT THE RECALL. IT WAS POSTED SEPT. 13, 2016. IT IS NOW SEPT. 16, 2018

NHTSA ODI 11129737

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE DRIVING 25 MPH AT NIGHT, THE REAR PASSENGER SEAT BELT MALFUNCTIONED. UPON COMING TO A COMPLETE STOP, THE SEAT BELT GRADUALLY TIGHTENED AROUND THE CHILD. THE CONTACT MADE MULTIPLE ATTEMPTS TO LOOSEN THE SEAT BELT AND HAD TO CUT IT TO REMOVE THE CHILD FROM THE RESTRAINT SYSTEM. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 72,872.

NHTSA ODI 11122105

2014 JEEP PATRIOT. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROLLER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO ONE DEALER THAT CLAIMED THE RECALL WAS ALREADY PERFORMED ON THE VEHICLE. THE CONSUMER STATED THAT IT HAD NOT ACTUALLY BEEN COMPLETED THE CONSUMER TO THE VEHICLE TO ANOTHER DEALER WHERE THEY COMPLETED THE RECALL REPAIR. *JS

NHTSA ODI 11097349

TAKATA RECALL I TOOK MY 2014 JEEP PATRIOT INTO MY LOCAL JEEP DEALER FOR REPAIR OF THE S61 TAKATA AIRBAG RECALL. WHILE THE VEHICLE WAS IN THE SHOP BEING REPAIRED, THE SERVICE MANAGER INFORMED ME THE NEWLY INSTALLED PART MALFUNCTIONED AND THOUGHT THE CAR HAD ROLLED OVER, AND DEPLOYED ALL AIRBAGS IN THE CAR. THIS DESTROYED THE INTERIOR OF THE CAR, INCLUDING THE ROOF, SEATS, FRONT CONSOLE, STEERING WHEEL, AND SEAT BELTS. THE MANAGER MENTIONED THEY WOULD FIX THE DAMAGE. HOWEVER, THE CAR WAS SUBMITTED FOR THE REPAIR ON APRIL 12, 2018, AND AS OF MAY 14, 2018 THEY HAVE NOT REMOVED THE OLD AIRBAGS, OR INSTALLED ANY NEW AIRBAGS. THIS IS A SERIOUS SAFETY CONCERN. IF THE NEWLY INSTALLED PART USED TO FIX THE RECALL HAD MALFUNCTIONED WHILE THE VEHICLE WAS IN USE, IT COULD HAVE BEEN A FATAL ACCIDENT. THERE IS NO WAY TO TELL IF AND WHEN THE PART WAS GOING TO MALFUNCTION. I NOW HAVE MY CONCERNS REGARDING THE SAFETY OF THIS VEHICLE, THE RELIABILITY OF THE RECALLED PART, AND THE SAFETY OF ANY NEWLY INSTALLED TAKATA AIRBAGS. THERE IS PROFESSIONAL NEGLIGENCE ON THE PART OF THE JEEP SERVICE CENTER FOR NOT REPAIRING THEIR ERROR FOR GREATER THAN 5 WEEKS AFTER THE DAMAGED OCCURRED, FOR REDUCING THE VALUE OF MY CAR, AND FOR USING FAULTY EQUIPMENT IN THEIR REPAIR. THERE IS ALSO PROFESSIONAL NEGLIGENCE ON THE PART OF THE TAKATA AIRBAG COMPANY FOR PROVIDING A FAULTY AIRBAG AND FAULTY REPAIR PART FOR THE S61 RECALL. THIS NEGLIGENCE COULD HAVE BEEN FATAL.

NHTSA ODI 11093879

ON THE MORNING OF 4/1/18 I WAS INVOLVED IN A CAR ACCIDENT WHEN MY CAR LOST CONTROL AND HIT A TREE GOING BETWEEN 20-30MPH. IT WAS A HEAD ON COLLISION WHERE MY AIR BAGS DID NOT DEPLOY AND MY SEAT BELT DID NOT TENSE DURING OR AFTER THE COLLISION. AS SUCH, I RECEIVED A LARGE LACERATION TO MY FOREHEAD WHEN IT HIT THE STEERING WHEEL. THE ACCIDENT OCCURRED WHEN I WAS MAKING A SLIGHT LEFT THROUGH AN INTERSECTION NEAR A RESIDENTIAL AREA AND THE ROAD WAS SLICK FROM A SLIGHT RAIN THAT WAS HAPPENING. I HAD SKIDDED OUT THROUGH THE INTERSECTION AND BEFORE I KNEW WHAT WAS HAPPENING I WAS COLLIDING WITH THE TREE IN FRONT OF ME. THERE WERE NO OTHER PARTIES INVOLVED.

NHTSA ODI 11088593

THE OCCUPANT RESTRAINT CONTROLLER MUST BE REPLACED.-I HAVE NOT BEEN NOTIFIED TO HAVE THIS REPLACED ON MY VEHICLE YET!! I CALL JEEP AND APPARENTLY THE RECALL IS INCOMPLETE?! HOW COME JEEP IS NOT TAKING CARE OF THIS. I AM CONCERNED FOR THOSE WHO RIDE IN THIS CAR. WHAT DO I DO? I WAS ASSURED WHEN I BOUGHT THE JEEP ~1YR AGO FROM THE DEALER THAT THE RECALL WOULD BE HANDLED WITHIN A FEW MONTHS.

NHTSA ODI 11084596

RECALL INCOMPLETE FOR MORE THAN 1 YEAR. NHTSA RECALL NUMBER: 16V-668 RECALL DATE: SEPTEMBER 13, 2016 MANUFACTURER RECALL NUMBER: S61 SUMMARY: THE VEHICLES MAY EXPERIENCE LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN CERTAIN CRASH EVENTS DUE TO A SHORTING CONDITION RESULTING IN A NEGATIVE VOLTAGE TRANSIENT THAT TRAVELS TO THE OCCUPANT RESTRAINT CONTROLLER VIA THE FRONT IMPACT SENSOR WIRES. SAFETY RISK: THE POTENTIAL LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT

NHTSA ODI 11055718

RECALL INCOMPLETE FOR MORE THAN 1 YEAR. NHTSA RECALL NUMBER: 16V-668 RECALL DATE: SEPTEMBER 13, 2016 MANUFACTURER RECALL NUMBER: S61 SUMMARY: THE VEHICLES MAY EXPERIENCE LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN CERTAIN CRASH EVENTS DUE TO A SHORTING CONDITION RESULTING IN A NEGATIVE VOLTAGE TRANSIENT THAT TRAVELS TO THE OCCUPANT RESTRAINT CONTROLLER VIA THE FRONT IMPACT SENSOR WIRES. SAFETY RISK: THE POTENTIAL LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT

NHTSA ODI 11055719

2014 JEEP PATRIOT. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROLLER SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER DID NOT HAVE THE PARTS AVAILABLE TO REPAIR THE VEHICLE. UPDATED 11/07/2017*JS

NHTSA ODI 11042369

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT TOOK THE VEHICLE TO THE RIVER OAKS CHRYSLER PLYMOUTH JEEP DODGE RAM DEALER (4807 KIRBY DRIVE, HOUSTON, TX 77098; 713-831-2802) WHO INFORMED THE CONTACT THAT THE REMEDY FOR THE RECALL NEEDED TO BE TESTED TO CONFIRM THAT IT WOULD REPAIR THE VEHICLE. THE DEALER PERFORMED THE REMEDY, BUT IT WAS UNSUCCESSFUL. THE RECALL REPAIR WAS STILL DEEMED INCOMPLETE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBERS: 32742207 AND 32767855. THE MATTER HAD NOT BEEN RESOLVED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED TOOK TO THE DEALERSHIP AND THEY SAID THE CORRECTIVE PART DOES NOT WORK. UPDATED 8/6/18*JB

NHTSA ODI 11043060

LESLIE, A SERVICE ADVISOR AT ABSHER ARNOLD MOTORS LOCATED IN MARION, ILLINOIS REFUSED TO PERFORM A SAFETY RECALL REPAIR ON MY 2014 JEEP PATRIOT. SHE STATED THEY COULD NOT GET THE PART AND THAT THE PART WAS BEING 'RATIONED OUT.' THIS WENT ON OVER A PERIOD OF ABOUT THREE WEEKS. UPON CONTACTING ANOTHER AREA DEALERSHIP (WEEKS IN WEST FRANKFORT) THEY HAD THE PART IN TWO DAYS AND PERFORMED THE RECALL REPAIR THE NEXT DAY. I FEEL THIS MATTER SHOULD BE LOOKED INTO SO THAT OTHERS AREN'T PROVIDED WITH THIS TYPE OF SERVICE AND FALSE INFORMATION. THANK YOU.

NHTSA ODI 11032739

THERE IS RECALL TO REPLACE THE OCCUPANT RESTRAIN CONTROLLER ON MY CAR HOWEVER WHEN I CALL THE DEALER TO SCHEDULE AN APPOINTMENT AND GET IT REPLACED I WAS TOLD THAT CHRYSLER HAS PUT A HOLD ON THE MEASURE AS A SOLUTION BECAUSE REPLACING THE PART MAY DO MORE DAMAGE THAN IT ALREADY DOES AND THAT FOR NOW THEY WERE JUST TAKING NAMES DOWN AND WILL CALL BACK ONCE THE COMPANY HAS A BETTER SOLUTION. I HOWEVER HAVE NOTICED THAT SOMETIMES THAT PRESSURE TO HOLD THE SEAT BELT IN DOES NOT STAY AND TENSIONER OPENS RANDOMLY.

NHTSA ODI 11025127

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MC HUGH CHRYSLER DODGE JEEP RAM FIAT (3420 MAPLE AVE, ZANESVILLE, OH 43701, (740) 453-0663) WAS CONTACTED, BUT WAS UNABLE TO REPAIR THE VEHICLE DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11024654

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HENDRICK CHRYSLER DODGE JEEP RAM (1624 MONTGOMERY HWY, HOOVER, AL 35216 (205) 545-8074) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *LN

NHTSA ODI 11024208

I RECEIVED THIS RECALL NOTICE IN LATE OCT/NOV 2016. THE DAY I RECEIVED IT, I CALLED THE NUMBER LISTED AND WAS PUT ON A WAITING LIST TO LET ME KNOW WHEN THE PART WAS AVAILABLE. I RECEIVED ANOTHER RECALL NOTICE THE WEEK OF 8/21/17 FOR THE EXACT SAME REASON. I CALLED MY JEEP DEALERSHIP AND TOLD THEM ABOUT THE RECALL NOTICE A SCHEDULED AN APPOINTMENT. THIS MORNING I GO TO DROP OFF MY JEEP AND THEY TELL ME THAT THEY DO NOT HAVE THE PART AND THAT THEY WOULD PUT ME ON A LIST. THIS RECALL IS JUST SHY OF A YEAR OLD NOW. I FEEL THAT THIS SHOULD HAVE BEEN FIXED BY NOW. NO ONE HAS EVER CALLED ME ABOUT THIS PART BECOMING AVAILABLE.

NHTSA ODI 11020022

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SACRAMENTO CHRYSLER DODGE JEEP RAM (916-273-9089 LOCATED AT 3610 FULTON AVE, SACRAMENTO, CA 95821) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11015165

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE SEAT BELT WOULD INADVERTENTLY UNLATCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN REMEDY PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 45,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11012040