What 548 owners told NHTSA about the 2014 Jeep Patriot

On a fateful day, I, [XXX] , found myself in a harrowing situation on the interstate. While driving, my car unexpectedly flipped over, tumbling four times before coming to a jarring stop. The chaos began when my engine backfired violently, which was followed by the alarming sight of smoke rising from under the hood as flames erupted. To make matters worse, my four-wheel drive system malfunctioned, leaving me helpless and unable to regain control. Despite my efforts, the seatbelt that is supposed to ensure safety failed to hold me securely, and the airbag system did not deploy, adding to the sense of dread I experienced during the crash. As I tried to process the unfolding nightmare, I found myself unable to unbuckle my seatbelt due to the shock and disorientation of the accident. The dashboard's sensors were unresponsive, and my speed monitor flickered as though mocking my plight. In that moment, the overwhelming fear and confusion turned into a painful reality as I was left with a broken left shoulder blade and a fractured left forearm, the break occurring in the upper arm, just adding to the turmoil of the incident. This life-altering experience not only left me physically injured but also sparked a deep reflection on my life and the importance of safety measures in vehicles. On a fateful day, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11725402

The contact owned a 2014 Jeep Patriot. The contact received notification of NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while a family member was driving at an undisclosed speed, the vehicle was involved in a head-on collision. The contact stated that the driver's front air bag did not deploy and the family member died in the crash. The driver was the only occupant in the vehicle. A police report was filed. The vehicle was towed to the police impound lot. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 168,000. 

NHTSA ODI 11559778

The contact owns a 2014 Jeep Patriot. The contact stated that while driving at an undisclosed speed, the passenger's headrest exploded. The passenger sustained injuries to her neck but did not receive medical attention. The vehicle was taken to an independent mechanic, who informed the contact that the headrest needed to be replaced. Additionally, while the contact was attempting to fill the fuel tank, the fuel hose snapped out of the fuel tank. The failure was intermittent. The contact stated that while driving at an undisclosed speed, she smelled an abnormal odor. The contact also stated that the vehicle consumed an excessive amount of fuel. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle needed a new fuel system. The vehicle was taken to a second mechanic, who informed the contact that no failure had been found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11520289

The contact owns a 2014 Jeep Patriot. The contact stated while stopped, the driver’s side seat headrest deployed without warning. The contact suffered a concussion and sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure but offered no assistance. The failure mileage was 128,000.

NHTSA ODI 11489274

Deep cut on fingers due to flaking paint on interior door handle. The chrome on the interior door handle is starting to chip away and is equivalent to a sharp aluminum can.

NHTSA ODI 11485264

The "gate" light will come on and off and so will the all the lights in the vehicle and it will do it off and on. I am not paying to fix it. I never had a problem with it before and I've had this Jeep for almost a year. I was in a hit and run in August and my Jeep didn't do this until I got it back about a week afterwards.

NHTSA ODI 11433012

Customer Report: Initial report from customer to GSA Field Service Rep on May 18, 2021. Active head restraint deployed not due to accident. Per customer: "One employee was injured and filed a workers comp due to the head restraint inadvertently deploying." Note: Stellantis and its Special Investigations unit are involved. Consumer stated manufacture has been contacted.

NHTSA ODI 11419500

DRIVER STOOD OUTSIDE THE VEHICLE WITH IT RUNNING AND IN PARKED POSITION. A CHILD IN THE BACK SEAT GRABBED THE GEAR SHIFTER AND WAS ABLE TO SHIFT VEHICLE INTO THE DRIVE POSITION CAUSING A MINOR COLLISION.

NHTSA ODI 11413526

TL* THE CONTACT OWNED A 2014 JEEP PATRIOT. THE CONTACT STATED WHEN THE VEHICLE WAS PARKED IN HER DRIVEWAY WITH THE KEY IN THE IGNITION SWITCH AND THE VEHICLE ON AND IT WAS NOTICED THAT THE VEHICLE WAS MOVING FORWARD INDEPENDENTLY. THE CONTACT WAS NOT IN THE VEHICLE AT THE TIME OF THE FAILURE. THE CONTACT IMMEDIATELY REACH FOR THE VEHICLE DOOR HANDLE THE VEHICLE INDEPENDENTLY ACCELERATED AND PROCEEDED TO MOVE FORWARD DOWN, THE VEHICLE HIT A FENCE, WENT DOWN A HILL, AND THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO THE A TREE. THE CONTACT WAS ABLE TO GO INTO THE PASSENGER DOOR AND TURNED THE VEHICLE ENGINE OFF. THE VEHICLE WAS TOWED TO THE CONTACTS INSURANCE LOT. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 138,486. *BF

NHTSA ODI 11383009

THE DASHBOARD STARTING ON THE PASSENGER SIDE ALL THE WAY OVER TO THE STEERING COLUMN CAUGHT FIRE AND MELTED THE ENTIRE DASHBOARD.I PARKED MY CAR AROUND 9PM AND WENT BACK OUT AROUND 11:30PM TO GET SOMETHING OUT AND FOUND MY DASHBOARD COMPLETELY MELTED. I WAS TOLD BY THE FIRE COMPANY THAT BECAUSE THE WINDOWS WERE ALL CLOSED TIGHTLY THE FIRE SMOTHERED ITSELF. I HAD TO HAVE IT TOWED TO THE BODY SHOP AND THEY CALLED AND TOLD ME IT WAS AN ELECTRICAL FIRE. MY CAR WAS TOTALED.

NHTSA ODI 11363952

PASSENGER FRONT ACTIVE RESTRAINT HEADREST DEPLOYED UNEXPECTEDLY WHEN PARKED IN DRIVEWAY. THIS WAS DUE TO A BROKEN PLASTIC PIN RETAINING PIECE IN HEADREST. DEFECTIVE HEADREST DEPLOYED CAUSING PASSENGER TO BE STRUCK IN BACK OF HEAD WHILE PARKED, NO ACCIDENT OCCURED.

NHTSA ODI 11354789

I BOUGHT MY JEEP ON THURSDAY JANUARY 23RD 2020. WE WENT CAMPING OVER MEMORIAL DAY THE 25TH OF MAY 2020 ABOUT A WEEK LATER MY TIRE LITERALLY SHREDDED AND IT BENT MY RIM, AND CAUSED ME TO TAKE MY CAR IN AND THE TIRE SHOP SAID I NEED ALL 4 NEW TIRES. THE GUY AT THE DEALERSHIP TOLD ME MY TIRES HAD LOTS OF TREAD LEFT AND THEY WOULD BE GOOD FOR AT LEAST ANOTHER YEAR MAYBE LONGER DEPENDING ON HOW MUCH I DROVE THE CAR!

NHTSA ODI 11338751

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING THROUGH A STOP LIGHT, ANOTHER VEHICLE RUN THE RED LIGHT AND CRASHED INTO THE FRONT RIGHT SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED AS SHE SUSTAINED BACK, ARM AND NECK INJURIES AS WELL AS THE FRONT SEAT PASSENGER SUSTAINED BACK, NECK AND SHOULDER INJURIES. THE CONTACT MENTION THAT DUE TO THE IMPACT THE FRONT PASSENGER SEAT BELT BUCKLE FRACTURED. THE OTHER DRIVER DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVABLE. THE VEHICLE WAS TAKEN TO THE INSURANCE MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED BUT WAS INFORMED ABOUT THE ACCIDENT DAMAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11316402

THE PARTRIOT RANDOMLY STALLS WHILE TRAVELLING AT ANY SPEED. THE ENGINE SHUTS OFF AND CAR HAS TO COAST TO A STOP. IT IS EXTREMELY DANGEROUS AND ONLY A MATTER OF TIME BEFORE SOMEONE IS INJURED OR KILLED. MULTIPLE MECHANICS AND THE JEEP DEALERSHIP HAVE NO CLUE AS TO HOW TO FIX THE PROBLEM. ONLINE RESEARCH SHOWS THIS IS A MAJOR ISSUE FOR MANY JEEP OWNERS, NOT JUST PATRIOTS. JEEP / CHRYSLER HAS A MAJOR ISSUE AND WILL NOT ACKNOWLEDGE OR ADDRESS IT. IF THEY REFUSE TO DO ANYTHING, THEY SHOULD BE PREPARED TO PAY FOR THEIR LACK OF ADDRESSING THIS CRITICAL ISSUE. IT TAKES LESS THAN A MINUTE TO SEARCH AND SEE HOW MANY PEOPLE ARE AFFECTED WITH ENGINE STALLING ISSUES WITH JEEP AUTOMOBILES. I HOPE THE NHTSA WILL CONDUCT A THOROUGH REVIEW OF THESE ISSUES AND FORCE MORE ATTENTION TO BE GIVEN TO THE SERIOUS ISSUE. I BOUGHT THIS CAR FOR MY DAUGHTER AND NOW WE CAN'T LET HER DRIVE IT BECAUSE IT IS TOO DANGEROUS. WE HAVE SPENT OVER $2K TRYING TO ADDRESS THIS ISSUE. THERE ARE NO RECALLS OR OTHER ASSISTANCE THAT JEEP CAN OR WILL OFFER.

NHTSA ODI 11291937

WIFE AND DAUGHTER WAS IN A 8CAR ACCIDENT AND NONE OF THE AIRBAGS WENT OFF HIT FROM THE BACK AND PUSHED INTO OTHER CARS AND NONE OF AIRBAGS WENT OFF .BOTH OF THEM WENT TO THE HOSPITAL AND WE SPENT ALL DAY IN THE EMERGENCY ROOM.

NHTSA ODI 11252755

MY DAUGHTER WAS GOING 30 MPH IN HER JEEP OVER A BRIDGE. THE CAR INFRONT OF HER STOPPED SUDDENLY TO AVOID AN ACCIDENT. SHE WAS UNABLE TO STOP DUE TO ICE AND HIT THE CAR INFRONT OF HER. AIRBAGS DID NOT DEPLOY. THEN THEY WERE HIT FROM BEHIND BY A TRUCK GOING 40 MPH. AIRBAGS DID NOT DEPLOY. ROUTE 72 IN GENOA IL, GOING STRAIGHT. NOT UPLOADING PICTURE DUE TO LICENSE PLATES SEEN.

NHTSA ODI 11203283

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE DRIVING 45 MPH ON THE HIGHWAY, THE DRIVER'S SIDE HEAD RESTRAINT DEPLOYED WITH FORCE. THE FAILURE OCCURRED WITHOUT WARNING OR IMPACT. THE DRIVER'S HEAD AND NECK WERE IMPACTED, BUT MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS PARKED DUE TO THE FAILURE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V233000 (AIR BAGS), ALTHOUGH THE FAILURE WAS RELATED TO THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11196885

I HAVE THE SAME EXACT PROBLEM AS EVERYONE ELSE. THE THROTTLE LIGHTNING BOLT FLASHES, CAR WONT SHIFT OR DO MORE THAN 35. IT WONT RESPOND TO ACCELERATING. IT JERKS ALL OVER THE PLACE WHEN AT A LOW SPEED. I WENT OFF OF THE ROAD IN THE SNOW BUT WAS OK. WHEN IT FIRST STARTED IT KICKED INTO A LOWER GEAR, JERKED AND THE CAR SLID. YOU ARE GOING TO GET PEOPLE KILLED IGNORING THIS AND NOW HERE IS WRITTEN PROOF THAT YOU HAVE BEEN WARNED. DO HEAR THAT, CHRYSLER? BECAUSE YOURE ABOUT TO.

NHTSA ODI 11192825

I HAVE BEEN CONTACTING MY DEALERSHIP SINCE THE RECALL WAS ISSUED ON MY VEHICLE SINCE 2017. EVERY TIME I CALL I AM ADVISED THAT THEY DO NOT HAVE THE PARTS TO FIX MY VEHICLE, TO CALL BACK. WELL IT HAS BEEN ALMOST TWO YEARS AND I AM STILL TRYING TO HAVE THIS RECALLED ISSUE FIXED. I WAS INVOLVED IN AN ACCIDENT DECEMBER OF 2017 WHERE MY AIRBAGS DID NOT DEPLOY. * (RECALL RELATED INCIDENT) TS

NHTSA ODI 11183650

ALL SUDDEN THE ENIGINE EXCELL . WOULD NOT STOP. CAUSING ME TO CRASH THOUGH A METAL FENCE. I WAS BACKING UP INTO A PARKING SPOT..

NHTSA ODI 11101376

ON THE MORNING OF 4/1/18 I WAS INVOLVED IN A CAR ACCIDENT WHEN MY CAR LOST CONTROL AND HIT A TREE GOING BETWEEN 20-30MPH. IT WAS A HEAD ON COLLISION WHERE MY AIR BAGS DID NOT DEPLOY AND MY SEAT BELT DID NOT TENSE DURING OR AFTER THE COLLISION. AS SUCH, I RECEIVED A LARGE LACERATION TO MY FOREHEAD WHEN IT HIT THE STEERING WHEEL. THE ACCIDENT OCCURRED WHEN I WAS MAKING A SLIGHT LEFT THROUGH AN INTERSECTION NEAR A RESIDENTIAL AREA AND THE ROAD WAS SLICK FROM A SLIGHT RAIN THAT WAS HAPPENING. I HAD SKIDDED OUT THROUGH THE INTERSECTION AND BEFORE I KNEW WHAT WAS HAPPENING I WAS COLLIDING WITH THE TREE IN FRONT OF ME. THERE WERE NO OTHER PARTIES INVOLVED.

NHTSA ODI 11088593

WHILE PARKED AND IDLING, ELECTRONIC SYSTEMS STARTED MALFUNCTIONING - INDICATOR LIGHTS, WIPERS, BRAKE BOOSTER, RADIO - ALL TURNED ON WITH OR WITHOUT THE KEY IN THE IGNITION. SMOKE BEGAN TO POUR FROM THE TOTALLY INTEGRATED POWER MODULE (TIPM) IN THE ENGINE COMPARTMENT, WHICH THEN BRIEFLY STARED ON FIRE. ONLY DISCONNECTING THE BATTERY ALLOWED THE MODULE TO COOL DOWN AND STOP SMOKING.

NHTSA ODI 11032220

TAKATA RECALL- I WAS IN AN ACCIDENT ON 10/13/16. I WAS DRIVING ON THE HIGHWAY AND WHEN I WENT AROUND A TURN IT SEEMED LIKE MY BRAKES WERE LOCKING UP OR SOMETHING, I STARTED SWERVING AROUND ON THE HIGHWAY AND I EVENTUALLY LOST CONTROL OF MY VEHICLE AND ENDED UP ROLLING THE VEHICLE TWICE BEFORE LANDING DOWN AN EMBANKMENT. MY CAR WAS DEEMED A TOTAL LOSS. I ESTIMATE THAT I WAS GOING AT A RATE OF AROUND 45-50 MILES PER HOUR. NONE OF THE AIRBAGS WENT OFF. AT A HIGH SPEED IMPACT THE AIRBAGS SHOULD HAVE GONE OFF. I SUFFERED MINOR INJURIES, AND I STILL HAVE PAIN IN BOTH MY KNEES.

NHTSA ODI 11031451

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE THE CONTACT'S BOYFRIEND WAS BACKING UP THE VEHICLE IN A PARKING LOT AT 20 MPH, HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S BOYFRIEND SUSTAINED HEAD AND LEFT SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S BOYFRIEND WAS ABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11002349

SOMEONE IN A 3/4 TON WORK VAN RAN THROUGH A STOP LIGHT AND PLOWED IN TO THE RIGHT PASSENGER FRONT / SIDE OF MY JEEP WHILE I WAS MAKING A LEFT HAND TURN WE WERE ON THE CITY STREETS.. THE IMPACT WAS SO GREAT THAT WHILE MAKING THE LEFT TURN AND BEING HIT SO HARD MY WIFE AND I WENT THROUGH A PIZZA SHOP HEAD ON. NONE OF THE 8 AIR BAGS IN MY JEEP WENT OFF. THERE IS A RECALL FOR THE JEEPS AIR BAGS FOR WHICH I DID GET A HOLD OF THE DEALERSHIP AND THEY TOLD ME THAT THE RECALL IS STILL OPEN AND NO THEY DO NOT HAVE A FIX AT THIS TIME. NOW READING THE JEEPS FACTORY USER GUIDE THE AIR BAGS SHOULD HAVE GONE OFF. THE JEEP DOES HAVE SEAT-MOUNTED SIDE AIR BAGS AND FROM READING THE FACTORY USER GUIDE IT STATES THAT THIS VEHICLE MAY BE EQUIPPED WITH SUPPLEMENTAL SEAT-MOUNTED SIDE AIR BAGS TO PROVIDE ENHANCED PROTECTION TO HELP PROTECT AN OCCUPANT DURING A SIDE IMPACT. IF THE AIR BAGS WOULD HAVE GONE OFF MY WIFE WOULDN'T HAVE GOT SO HURT. SHE NOW HAS A RIGHT CERVICAL STRAIN, LUMBAR CONTUSION, AND A RIGHT CLAVICLE FRACTURE. ALSO WITH THE HEAD ON COLLISION INTO THE BUILDING THE FRONT AIR BAGS SHOULD HAVE GONE OFF THEY DID NOT.

NHTSA ODI 10993562