What 2,367 owners told NHTSA about the 2014 Jeep Grand Cherokee

Airbags failed to deploy in head-on collision at between 40-50 mph.

NHTSA ODI 11746433

Drivers airbag did not deploy in car accident that included substantial front and back end damage to vehicle. This vehicle was purchased used, and from a used car dealership just months prior to accident. Buyer had vehicle further inspected by a neutral third party to ensure safety. The side impact airbags deployed on impact. Head injuries were sustained when drivers head hit the sun visor then the windshield. There are pictures of the vehicle after the accident. The vehicle is currently in possession of the insurance company in another state. There was no indication that the airbag was defective prior to the accident.

NHTSA ODI 11724129

Driver side Headrest Airbag Yes vehicle is available for inspection. No accident Yes injury The driver side headrest airbag deployed while driving without an accident happening. I suffered whiplash and headaches after the incident that happened on January 18th, 2026. The headrest airbag deploying could have caused an accident but lucky for me I was able to pull my vehicle over safely. There is a possibility of going to the doctors if neck pain and headaches continue. I will be taking it to the dealership on Tuesday January 20th, 2026 to find out what caused the airbag to deploy. It has not been inspected yet but will be tomorrow January 20th, 2026. No warning lights came on before or during the airbag deploying.

NHTSA ODI 11711983

I was stopped in traffic at approximately 16:00 on Tuesday 5/27/2025. All of the sudden the drivers side headrest deployed with force, hitting me in the back of my head and pushing my head and neck forward. Since the incident I am experiencing pain in my neck.

NHTSA ODI 11663317

I have Grand Cherokee SRT 2014 I am from Saudi Arabia. I was driving my vehicle in the right lane at a speed of 40 miles. There was a vehicle in the second lane that swerved onto my vehicle and forced me to crash into a light pole. The airbags did not deploy as the vehicle stopped due to the impact and not the brakes. I was hit while driving, and because I was wearing the seat belt, my rib cage muscles and other injuries were torn. Please investigate and help me. I have never got any fault in regard air bags even after the access ther is no fault light .

NHTSA ODI 11560826

The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.

NHTSA ODI 11481525

While traveling on vacation, we pulled over at a gas station (thankfully I was not driving, for I believe I would have been in an accident). While sitting at the gas station, my drivers side Active Headrest Restraint deployed suddenly and struck me in the back of the head. I was leaning forward a bit and didn't receive the full blow, but it did cause me neck pain, a headache, and my left eye was throbbing.

NHTSA ODI 11474656

Service shifter Transfer case Radio malfunction Gear Shifter Shifter got stuck in park i had to forcefully pull the shifter to get it to go into drive. Monday Feb 14, 2022 approximately around 9:00pm I drove my 2014 Jeep Grand Cherokee to the gas station. I pull up at the gas pumps and pit the shifter to park, I exit the vechile and lock the doors, go inside the store to pay for my purchase and as im walking out I look and my jeep was gone. So I look around and I see it across the highway in a ditch. So I take off Running to my vechile and get in the vechile to try and reverse it but its automactilly goes right back into park. So I get out and look at the damage because there is a guard rail cables. My car has front end damage because it was stuck under the cables. Made a police report. I called the dealership where I am leasing the vechile from and they do not wanna help me. I've had nothing put problems with this vechile since I got it. This really needs to be looked into. What if my babies were in the car. Thankfully there was no oncoming traffic at that time. Becauae its a busy highway. I also have video footage of the incident from that night.

NHTSA ODI 11452773

I was in a collision that impacted mostly the driver side of the vehicle and the front air bag did not deploy, only the side curtains.

NHTSA ODI 11446351

Our son, 18 years old, driving our 2014 Jeep Cherokee Limited had a rollover accident and ZERO air bags deployed. The State Patrol, Tow personal and owner of the tow yard is questioning why the air bags did not deploy. This accident was at 1030ish on 9/17/2021. The car rolled over and landed on its top. The vehicle is a total loss. Our auto insurance is involved in this loss. Open claim. I called Jeep Customer Support and they have a case open on this. I feel lost over this issue. Why did the air bags not deploy? Please help me find answers. Our son busted the side door out and was able to exit the vehicle. I have pictures ect if needed. I am not 100% of the miles .. I know over the 100,000. Please rush this issue due to total loss of vehicle. Auto Owners Insurance Claim # [XXX] Crash Report # [XXXX] Ross County Ohio Ohio State Patrol Jeep Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11433857

THIS VEHICLE WAS IN A SIDE IMPACT COLLISION AND NONE OF THE AIR BAGS DEPLOYED. VEHICLE HAD IMPACT ON DRIVER AND REAR PASSENGER DOORS AS WELL AS FRONT FENDER.

NHTSA ODI 11400026

I WAS INVOLVED IN A INTERSECTION COLLISION WHERE ANOTHER VEHICLE DIDN'T STOP AND DROVE IN FRONT OF MY 2014 JEEP GRAND CHEROKEE. I COLLIDED WITH THE DRIVERS DOOR TO THE REAR OF THE VEHICLE AT A 20 MPH SPEED. THE OTHER VEHICLES AIR BAGS DEPLOYED. MY JEEP SUSTAINED FRONT DAMAGE A CRACKED HOOD, GRILL, FROM BUMPER TORN OFF I BROKE MY RIGHT FOOT. MY AIR BAGS DIDN'T DEPLOY ON THE IMPACT AND I DIDN'T FEEL OR SEE A SENSOR EMERGENCY BRAKING

NHTSA ODI 11383085

MY VEHICLE MAKE AND MODEL IS UNDER RECALL FOR P67 BUT FOR SOME REASON MY VIN WAS NOT INCLUDED BUT THE PERSON I CALLED AT CHRYSLER SAID IT SHOULD HAVE BEEN AND TOLD ME FILE A COMPLAINT WITH YOU TO TRY TO HELP ME. I AM A CAREGIVER WITH THIS ONE VEHICLE FOR MY MOM WHO IS HANDICAP AND 81. I HAD NO CHOICE AND HAD TO TAKE HER OUT TO THE DR FOR A FLU SHOT AND MY SEAT BELT IS BROKE AND I CANT USE IT AND AIRBAGS DISABLED DUE TO SEAT BELT BROKEN. I HAD TO STOP FAST AND PULLED MY NECK 11/30/20.. PLEASE HELP US GET UNDER THIS RECALL.P67. I DON'T HAVE THE $ TO PAY 1,000 TO GET IT FIXED WHEN I SHOULD HAVE BEEN UNDER THE RECALL WITH THE OTHER 2014 JGC AT SAME MILEAGE WHEN IT WENT OUT. HOW DID MY JEEP GET MISSED FOR THIS RECALL? PLEASE INVESTIGATE AND HELP ME. I KNOW HOW HAVE A HURT NECK. NO PROTECTION AT ALL. THE SEAT BELT BROKE WHEN I GOT IN MY CAR WEEKS AGO. I WAS NOT IN MOTION AND I FELT IT GET LOOSE WHEN I GOT IN. IIT WAS ON THE FLOOR. IT JUST BROKE AND NO RETRACTION. HELP US PLEASE> P67. GET ME UNDER THAT RECALL. MANY COMPLAINTS BY OWNERS AT THIS SAME MILAGE IS SEEING THIS ISSUE. I AM NOT ALONE IN THIS ISSUE. IT IS A DEFECT. I HAVE NEVER HAD SUCH A DEFECT WITH ANY PAST CARS. NOT EVEN OLDER ONES. THIS IS MADNESS. IT CONTROLS ALL THINGS LIKE AIRBAGS, BEEPS WHEN SEAT BELTS ARE NOT ON..NOTHING IS WORKING NOW. IT IS OUR PRIMARY CAR. WHEN I HURT MY NECK ON 11/30 DRIVING? IT WAS IN MOTION AND OF COURSE I HAVE NO SEAT BELT THAT WORKS. A CAR STOPPED IN FRONT OF ME FAST AND I WAS THROWN FORWARD AND MY NECK PULLED. LOOK AT ORIGINAL COMPLAINT 11374883.*DT*JB

NHTSA ODI 11377406

I SENT IN COMPLAINT # 11374883 ON 11/16/20 BUT NEEDED TO ADD THAT MY AIRBAGS ARE NOT WORKING EITHER ALONG WITH THIS SEAT BELT THAT THE PENDULUM OR MOTOR HAS BROKEN. I UNDERSTAND THE AIRBAGS ARE TIED INTO IT THE P67 RECALL AS WELL. THEY ARE NOT WORKING EITHER AND MY WARNING SYSTEM IS NO LONGER TELLING ME MY AB OR SEAT BELT IS NOT WORKING OR ON. RECALL P67 WAS MY MODEL AND MAKE JEEP BUT MY VIN WAS NOT INCLUDED FOR SOME REASON. I CALLED GM AS THE RECALL STATED AND THEY SAID THEY DON'T KNOW WHY MY VIN WAS NOT PART OF THE RECALL AND SHOULD HAVE BEEN,. THEY ADVISED ME TO REACH OUT TO YOU AND ASK YOU TO GET THIS ADDED TO THAT RECALL AS THE ISSUES MATCH AND ARE THE SAME FOR OTHER OWNERS OF THE SAME VEHICLE I HAVE AND YEAR AND MODEL. PLEASE, MY SAFETY IS COMPROMISED AND I DO NOT HAVE THE FUNDS TO GET THIS DEFECT FIXED. I AM THE CAREGIVER TO MY SICK 81 YR OLD HANDICAPPED MOTHER AND I NEED SAFETY WHEN CARRYING MY 81 YR OLD MOTHER AROUND. THE PASSENGER SIDE WILL GO NEXT AS REPORTED BY OTHERS ON THE THREADS I SEE. THIS ISSUE OCCURRED AT THE MILEAGE OTHERS SAID IT DID TO THEIRS. 14,000+ AS A MATTER OF FACT. PLEASE, GET ME UNDER THIS RECALL FOR MY JEEP GC LIMITED 2014 MODEL. THIS IS CLEARLY A DEFECT AS WAS MY OIL SENSOR THAT HAD NO ISSUES AT ALL BUT A WARNING LIGHT THAT CAME ON.. I HAD IT FIXED AT 550.00 BACK 2 YRD AGO. MANY OTHER SAME COMPLAINTS BUT NO RECALL. CHRYSLER FILED BANKRUPTCY. YOU ARE TRULY, MY ONLY HOPE TO GET THIS UNDER THE P67 RECALL AS IT SHOULD HAVE BEEN WHEN MY MODEL AND MILEAGE IS THE SAME AS OTHERS WHEN THE ISSUES OCCURRED. PLEASE HELP ME. I HAVE NEVER HAD THIS HAPPEN IN ANY OF MY PAST CARS OR MY HUSBANDS OLD CAR OR MY DAUGHTERS CARS. THIS IS A DEFECT AND MY FAMILIES SAFETY IS AT RISK AS THIS IS OUR MAIN VEHICLE. PLEASE HELP AND GET ME UNDER THAT RECALL. I AM PRAYING ABOUT THIS , THAT YOU WILL HELP US TO GET THIS DEFECT RESOLVED UNDER P67.

NHTSA ODI 11375155

ON 7.25.20 MY HUSBAND AND I WERE DRIVING DOWN INTERSTATE 29 AT 80 MPH AND THE DRIVER SIDE HEADREST EXPLODED FORWARD WITH GREAT FORCE AND HIT MY HUSBAND IN THE BACK OF THE HEAD. LUCKILY HE WAS ABLE TO KEEP CONTROL OF THE VEHICLE SO WE DIDN'T CRASH, HOWEVER NOW HE IS DEALING WITH NECK/SHOULDER PAIN. HE HAD TO REMOVE THE HEADREST SO WE COULD CONTINUE TO DRIVE IT, THERE IS A WIRE ATTACHED TO THE 1 SIDE SO THAT HAD TO BE SNIPPED TO REMOVE HEADREST. NOW MY SERVICE AIRBAG SYSTEM LIGHT IS ON, I'M SURPRISED THE [XXX] THING EVEN STARTS AND RUNS. NOW I FEEL LIKE WE NEED TO REMOVE PASSENGER HEADREST COMPLETELY TO PREVENT ANOTHER INJURY. THIS IS RIDICULOUS, I PAID ALOT OF MONEY FOR THIS JEEP AND HAVE HAD NUMEROUS MAJOR ISSUES THAT ARE EXPENSIVE TO FIX.*DT CONSUMER STATED HUSBAND SUSTAINED NECK/SHOULDER PAIN FOR A FEW DAYS BUT IS FINE NOW. *JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11342368

ON 9/6/19 WHILE TRAVELING AT A LOW RATE OF SPEED ON A FOUR LANE ROAD THE DRIVER'S SIDE HEADREST "EXPLODED" PROPELLING THE FRONT HALF OF THE HEADREST VIOLENTLY FORWARD. THIS CAUSED A HARD HIT TO THE BACK OF MY HEAD THAT LEFT ME STUNNED. I WAS UNSURE OF WHAT HAPPENED UNTIL I WAS STOPPED AT A LIGHT AND COULD SEE THAT IT HAD SPLIT FORCING THE FRONT HALF INTO MY HEAD. IF I HAD BEEN TRAVELING AT A HIGHER RATE OF SPEED OR MERGING ONTO THE NEARBY INTERSTATE THAT WAS MY DESTINATION, THIS IMPACT LIKELY WOULD HAVE CAUSED ME TO HAVE AN ACCIDENT. THE HIT WAS SO FORCEFUL THAT I AM CONCERNED IT MAY HAVE DONE SOME DAMAGE TO MY NECK, SO I MAY HAVE TO SEEK MEDICAL CARE. ONCE I GOT HOME I DID A GOOGLE SEARCH AND FOUND MANY REPORTS AND LAWSUITS REGARDING THIS DEFECT IN THE ACTIVE HEAD RESTRAINT HEADREST ON CHRYSLER/ JEEP PRODUCTS. I AM THE ORIGINAL OWNER OF THIS VEHICLE AND IT HAS NEVER BEEN IN AN ACCIDENT. SURELY THIS ISSUE MERITS A RECALL.

NHTSA ODI 11253751

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE SLID AND CRASHED INTO THE PASSENGER SIDE CORNER PANEL OF A 2009 CHEVROLET TRUCK. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, SENSOR, AND ALTERNATOR NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33977852. THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS TAKEN TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11091383

TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE DETACHED FROM THE VEHICLE AND THE CONTACT STRUCK A DITCH ON THE SIDE OF THE ROAD. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND SPINE. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN), BUT THE PARTS WERE UNAVAILABLE PRIOR TO THE CRASH. THE FAILURE MILEAGE WAS 48,000. *BF *TT THE CONSUMER STATED THAT THE TIRE WAS NOT THE CAUSE OF THE ACCIDENT BUT THAT THE TIRE OFF AT THE TOW YARD.*TR

NHTSA ODI 11074126

WAS INVOLVED IN AN ACCIDENT AND MY AIR BAGS DID NOT DEPLOY, IN WHICH I SUSTAINED A HEAD INJURY. THE VEHICLE WAS IN MOTION ON A CITY STREET DRIVING FORWARD.

NHTSA ODI 11033236

TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE CONTACT SWERVED TO AVOID A DEER. IN THE PROCESS, THE CONTACT'S VEHICLE CLIPPED THE DEER. THE VEHICLE LEFT THE ROADWAY, LANDED IN A DITCH, AND FLIPPED AND ROLLED OVER. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER OF THE VEHICLE (THE CONTACT'S HUSBAND)SUSTAINED INJURIES TO THE FACE AND HEAD. THE CONTACT (SEATED IN THE FRONT SEAT) SUSTAINED INJURIES TO THE BACK THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11012063

TL* THE CONTACT OWNED A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 62 MPH, A LARGE TRACTOR TRAILER MERGED INTO THE CONTACT'S LANE AND CRASHED INTO THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE ROLLED OVER THREE TIMES. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED AND DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THE UPPER BODY, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,978.

NHTSA ODI 10985743

BAD ACCIDENT SIDE AND FRONT NO AIRBAGS DEPLOYMENT

NHTSA ODI 10944257

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000. UPDATED 04/05/17*LJ *CN

NHTSA ODI 10934812

TAKATA, ON APRIL 15, 2016 I HAD A HEAD ON COLLISION WITH A 2004 FORD PICK UP TRUCK ON STATE HIGHWAY 28 IN SENECA SC THE JEEP WAS TOTALLY DESTROYED AND I SUFFERED MULTIPLE SERIOUS BODILY INJURIES. THE AIRBAGS DID NOT DEPLOY. IF THE AIRBAGS HAD DEPLOYED IT WOULD NOT HAVE CONCLUDED IN BROKEN RIBS, BROKEN HAND, MULTIPLE CUTS AND BRUISES AND THE LOSS OF 90 % OF MY SITE. EVEN THE STATE TROOPER SAID HE HAD NEVER WITNESSED SUCH A TRAVESTY.

NHTSA ODI 10865804

I WAS IN AN ACCIDENT IN THIS VEHICLE AND THE AIR BAGS DID NOT DEPLOY.

NHTSA ODI 10809829