What 2,367 owners told NHTSA about the 2014 Jeep Grand Cherokee

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT FAILED TO RETRACT. THE CONTACT TOOK THE VEHICLE TO THE DEALER (SUMMIT AUTOMOTIVE CHRYSLER DODGE JEEP RAM ADDRESS: 815 S ROLLING MEADOWS DR, FOND DU LAC, WI 54937 PHONE: (920) 921-0850) WHO STATED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

NHTSA ODI 11351133

MY DRIVER'S SIDE SEATBELT WILL NOT COME OUT IN ORDER FOR ME TO STRAP IT ON. IT'S LOCKED UP AND WILL ONLY PULL A SHORT WAY OUT OF THE MECHANISM. THE VEHICLE HAD BEEN PARKED AT WORK AND WOULD NOT ALLOW ME TO PUT THE SEATBELT ON. I TRIED DIFFERENT THINGS TO SEE IF IT WOULD WORK- STARTED THE CAR AND PUT IN GEAR; TURNED CAR OFF AND GOT OUT AND BACK IN; EVEN TRIED PULLING ON IT WITHOUT SITTING IN THE SEAT - NOTHING WORKED

NHTSA ODI 11350596

THE FRONT PASSENGER SEAT BELT IS NOT RETRACTING AND IS A SAFETY HAZARD. RESEARCH OF THE NHTSA'S DATABASE OF COMPLAINTS SHOW THIS IS NOT UNCOMMON AND IS UNDER CURRENT INVESTIGATION.*DT*JB

NHTSA ODI 11349891

DRIVER & FRONT PASSENGER SEAT BELTS WILL NOT RECOIL & DO NOT PROVIDE ADEQUATE RESTRAINT FOR OCCUPANTS.

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DRIVERS SIDE SEATBELT SUDDENLY NO LONGER RETRACTING. APPEARS TO BE DUE TO A CRACKED BELT GUIDE. JEEP DEALERSHIP QUOTED $900+ FOR REPAIR AND ANOTHER LOCAL SHOP QUOTED $600+ - REPAIR REQUIRES REPLACEMENT OF THE ENTIRE BELT ASSEMBLY. I'VE SCOURED THE INTERNET AND HAVE FOUND A MASS OF OTHERS WHO HAVE REPORTED THE SAME ISSUE DATING BACK SEVERAL YEARS. THIS SHOULD ABSOLUTELY BE AN OPEN RECALL - I CANNOT LEGALLY NOR SAFELY OPERATE MY VEHICLE AND THE REPLACEMENT COST IS ASTRONOMICAL BEING OUT OF WARRANTY. HELP!

NHTSA ODI 11339332

DRIVER SIDE SEAT BELT WILL NOT RETRACT. DOES NOT FUNCTION AS SHOULD TO KEEP DRIVER SAFE IN EVENT OF AN ACCIDENT. JEEP HAS APPROX 50,000 MILES ON IT. VEHICLE WAS STATIONARY WHEN ISSUE OCCURRED. DRIVER PARKED AND REMOVED SEAT BELT. SEAT BELT WOULD NOT RETRACT ANY LONGER. *TR

NHTSA ODI 11337085

THE SEAT BELT DOES NOT RETRACT BACK INTO THE PLASTIC SEAT BELT GUIDE. THE PLASTIC GUIDE IS CRACKED FROM NORMAL USAGE OVER TIME. THE SEAT BELT WILL NOT LOCK UP TO HELP SAVE A PERSON'S LIFE IF THERE IS AN ACCIDENT. WITH THE SEAT BELT THE WAY IT IS, IT ACTS MORE LIKE A LAP RESTRAINT ON A CHILDREN'S AMUSEMENT PARK RIDE. IT IS ALARMING THAT THIS HAS NOT BEEN FIXED BY JEEP BASED ON HOW SERIOUS OF A SAFETY ISSUE THIS IS AND HOW MANY PEOPLE I HAVE TALKED TO HAVE THE SAME ISSUE WITH THEIR JEEP GRAND CHEROKEE. *TR

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TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO RETRACT AND WAS FRACTURED. THE FRONT PASSENGER'S SIDE SEAT BELT WAS ALSO FRACTURED. THE VEHICLE WAS TAKEN TO MIAMI LAKES AUTOMALL (16600 NW 57TH AVE, MIAMI LAKES, FL 33014 (305) 455-3540) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

NHTSA ODI 11328849

MY FRONT DRIVER SIDE SEAT BELT WILL NOT RETRACT. *TR

NHTSA ODI 11329043

SEAT BELT WONT RETRACT DRIVERS SIDE FRONT, SEEMS LIKE PLASTIC PIECE HAS CRACKED OR BROKEN AND PREVENTS THE RETRACTION FROM HAPPENING. *TR

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THE RIGHT FRONT SEAT BELT WILL NOT RETRACT PROPERLY. THE THICK PLASTIC GUIDE IN DOOR PILLAR IS CRACKED AND PINCHES AGAINST SEAT BELT. IT IS A SAFER ISSUE BECAUSE THERE IT CAUSE TOO MUCH SLACK AGAINST USER'S CHEST. *TR

NHTSA ODI 11323864

DRIVER SIDE SEAT BELT WILL NOT RETRACT RENDERING IT USELESS IN THE EVENT OF A COLLISION. ONLY 23,000 MILES ON THE VEHICLE. *TR

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LOCKING (FEMALE) PART OF REAR SEATBELT MECHANISM BROKE. THIS MAKES IT HARD TO RELEASE THE LOCKED SEATBELT FOR A PASSENGER IN THE BACK SEAT. THIS IS DANGEROUS IF THE PERSON NEEDED TO ESCAPE THE VEHICLE IN AN EMERGENCY. *TR

NHTSA ODI 11321392

SEATBELT RETRACTORS IN BOTH FRONT DRIVER AND PASSENGER SEATS FAILED. THIS IS KNOWN TO BE A COMMON PROBLEM WITH THE GRAND CHEROKEE. DEALER WANTS CUSTOMER TO PAY $800.00 PLUS DOLLARS TO REPAIR EACH. RIDICULOUS WHEN IT'S A KNOWN ISSUE.

NHTSA ODI 11320608

DRIVERS SEATBELT AND MIDDLE BACK SEAT WONT RETRACT.

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D RIGHT HEIGHT ADJUSTER FOR PASSENGER SIDE SEATBELT BROKE AND WILL NOT ALL THE SEAT BELT TO RETRACT.

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THE DRIVER'S SIDE SEAT BELT JUST STOPPED RETRACTING ONE DAY. THERE WAS NO CRASH OR EVENT OF ANY KIND. I'VE VERIFIED ONLINE THAT THIS SPECIFIC COMPLAINT IS VERY COMMON AND ESSENTIALLY LEAVES THE DRIVER WITH NO SEAT BELT OR A VERY LOOSE SEAT BELT.

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MY DRIVERS SEAT SEATBELT WILL NOT RETRACT

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PASSENGER FRONT SEATBELT WILL NOT RETRACT. THEY DEALERSHIP IS TELLING ME IT'S $500 TO FIX BECAUSE I'M AT 76,000 MILES. THIS IS A SAFETY ISSUE AND IT NEEDS TO BE ADDRESSED. THIS IS BEYOND DANGEROUS.

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PASSENGER FRONT SEATBELT WILL NOT RETRACT AND DOES NOT ADJUST TO DIFFERENT SIZE PASSENGERS

NHTSA ODI 11286756

SEAT BELT MECHANISM NO LONGER RETRACTS ON DRIVER SIDE. AS A RESULT, THE SEAT BELT WILL PROVIDE NO SAFETY BENEFIT IN A CRASH.

NHTSA ODI 11278730

DRIVER SEAT BELT WON'T RETRACT. UPPER SHOULDER HARNESS GUIDE HAS CRACKED AND IS PINCHING THE BELT KEEPING IT FROM RETRACTING. THIS IS A 2014 JEEP GRAND CHEROKEE WITH 54,000 MILES. THIS IS A FACTORY DEFECT AND SHOULD BE COVERED AS A SAFETY. THERE IS NOT REPLACEMENT PART YOU HAVE REPLACE THE WHOLE SEAT BELT ASSEMBLY AT A HUGE COST.

NHTSA ODI 11268432

SEAT BELT TENSIONER HAVE SEVERAL HAIRLINE CRACKS ON THEM (DRIVER AND FRONT PASSENGER). THE PASSENGER'S SIDE TENSIONER FINALLY BROKE AND PINCHED THE SEAT BELT AND RESTRICTED THE SEAT BELT FROM RETRACTING INTO THE RETRACTOR IN THE SIDE HOUSING. WE DID NOT KNOW THE SEAT BELT HAD A PROBLEM TILL ONE DAY MY WIFE GOT IN THE CAR AND WENT TO PUT HER SEAT BELT ON. SHE PUT THE BUCKLE IN AND THE SEAT BELT NEVER RETRACTED INTO THE WALL TO PROPERLY FIT HER ACROSS HER CHEST. A JEEP DEALERSHIP REPLACED THE SEAT BELT ASSEMBLY ($329) PLUS $125 FOR LABOR.

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TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT DID NOT RETRACT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BURTNESS CHRYSLER DODGE JEEP RAM (LOCATED AT 1421 W MAIN ST, WHITEWATER, WI 53190, (262) 473-3072) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

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BOTH FRONT SEAT BELTS ARE BROKEN, THEY WILL NOT RETRACT

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