What 2,367 owners told NHTSA about the 2014 Jeep Grand Cherokee

ON 7.25.20 MY HUSBAND AND I WERE DRIVING DOWN INTERSTATE 29 AT 80 MPH AND THE DRIVER SIDE HEADREST EXPLODED FORWARD WITH GREAT FORCE AND HIT MY HUSBAND IN THE BACK OF THE HEAD. LUCKILY HE WAS ABLE TO KEEP CONTROL OF THE VEHICLE SO WE DIDN'T CRASH, HOWEVER NOW HE IS DEALING WITH NECK/SHOULDER PAIN. HE HAD TO REMOVE THE HEADREST SO WE COULD CONTINUE TO DRIVE IT, THERE IS A WIRE ATTACHED TO THE 1 SIDE SO THAT HAD TO BE SNIPPED TO REMOVE HEADREST. NOW MY SERVICE AIRBAG SYSTEM LIGHT IS ON, I'M SURPRISED THE [XXX] THING EVEN STARTS AND RUNS. NOW I FEEL LIKE WE NEED TO REMOVE PASSENGER HEADREST COMPLETELY TO PREVENT ANOTHER INJURY. THIS IS RIDICULOUS, I PAID ALOT OF MONEY FOR THIS JEEP AND HAVE HAD NUMEROUS MAJOR ISSUES THAT ARE EXPENSIVE TO FIX.*DT CONSUMER STATED HUSBAND SUSTAINED NECK/SHOULDER PAIN FOR A FEW DAYS BUT IS FINE NOW. *JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11342368

THE DRIVER HEADREST DEPLOYED WHILE CAR WAS IN PARK.

NHTSA ODI 11342111

DRIVERS SIDE HEADREST SAFETY FEATURE DEPLOYED WHILE VEHICLE WAS STATIONARY AND UNOCCUPIED. *TR

NHTSA ODI 11329815

THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT CAUSE. I WAS STOPPED AT A STOP SIGN ON A CITY STREET AND IT JUST DEPLOYED. THERE WERE NO OTHER CARS AROUND AND THANKFULLY, NO ONE OCCUPIED THE SEAT. *TR

NHTSA ODI 11328201

THE HEADREST ACTIVE RESTRAINT ON MY JEEP DRIVER SIDE SEAT DEPLOYED FOR NO REASON. THE CLIPS THAT HOLD IT IN PLACE BROKE OFF. THE VEHICLE WAS RUNNING PARKED IN A PARKING LOT WITH NO ONE SITTING IN THE DRIVERS SIDE SEAT. *TR

NHTSA ODI 11327959

HEADREST MALFUNCTIONED WHILE DRIVING. I WAS HIT IN THE BACK OF THE HEAD AND HEARD A LOUD "POPPING" NOISE. ALMOST WRECKED MY CAR WHILE DRIVING, AND THERE WERE CHILDREN ON BOARD. THE HEADREST DEPLOYED AS IF THERE WAS AN ACCIDENT, BUT THERE WAS NO ACCIDENT. IT WAS VERY DANGEROUS. *TR

NHTSA ODI 11326765

WE WERE DRIVING HOME AFTER A LONG SHIFT AT THE HOSPITAL, AND SUDDENLY WHILE WE'RE DRIVING DOWN THE HIGHWAY GOING 70, THE PASSENGER SIDE HEADREST JUST POPS, CAUSED US TO SWERVE OUT OF SURPRISE. WE TOOK IT INTO A DEALERSHIP, AND AFTER WORKING ON IT FOR A FEW MINUTES THEY SAID THAT A PART HAD BROKEN OUT OF IT WHICH CAUSED IT TO ACTIVATE. THEN THEY WANTED TO CHARGE US FOR THE PART AND LABOR WHEN IT'S OBVIOUSLY A DEFECT IF THE PART JUST BROKE OUT OF NOWHERE. I CONTACTED JEEP CUSTOMER SERVICE, AND THEY SAID SINCE I TOOK IT TO THE DEALERSHIP FIRST AND THEY POSSIBLY BROKE IT, THERE'S NOTHING THEY COULD DO. SO PRETTY MUCH THEY WANT US TO PAY FOR A SAFETY DEFECT IN THEIR PRODUCTS. *TR

NHTSA ODI 11326608

THE AIRBAG IN THE PASSENGER SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS PARKED IN MY DRIVEWAY. *TR

NHTSA ODI 11326390

THE PASSENGER SEAT HEADREST DEPLOYED DURING THE NIGHT. NO ONE WAS SITTING IN THE SEAT AT THE TIME. *TR

NHTSA ODI 11324365

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADREST AIR BAG DEPLOYED WITHOUT IMPACT OR COLLISION. THERE WAS NO WARNING. THE CONTACT REGAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROADWAY. THE HEADREST FAILED TO RECONNECT. ELKGROVE FORD (9645 AUTO CENTER DR, ELK GROVE, CA 95757, (916) 249-1630) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO LASHER AUTO GROUP (8585 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 392-1400). THE CONTACT REACHED OUT LASHER AUTO GROUP AND WAS INFORMED TO HAVE THE VEHICLE TAKEN IN TO THE DEALER TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,750.*DT*JB

NHTSA ODI 11324125

SERVICE AIRBAG SYSTEM WARNING LIGHT CAME ON INDICATING POSSIBLE PROBLEM. ONLINE SEARCH REVEALS THERE WAS A RECALL FOR 2014 TO 2015 MODELS, BUT MY VIN IS SHOWING NO OPEN RECALL. *TR

NHTSA ODI 11324009

WHILE VEHICLE WAS PARKED (FORTUNATELY) THE PASSENGER SEAT ACTIVE HEAD RESTRAINT HEADREST) RELEASED BREAKING THE PLASTIC PINS HOLDING IT TOGETHER.

NHTSA ODI 11322603

PARK AT MY GARAGE I HEARD A NOISE . I OPEN THE DOOR TO IND OUT PASSANGERSAID HEAD REST POP OPEN

NHTSA ODI 11318990

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, THE CONTACT BECAME AWARE THAT THE PASSENGER'S SIDE FRONTAL HEADREST AIR BAG DEPLOYED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO MCGRATH CHRYSLER JEEP DODGE RAM,4610 CENTER POINT RD NE, CEDAR RAPIDS, IA 52402, BUT NOT DIAGNOSED. THE TECHNICIAN STATED THAT THE HEADREST OPERATED AS NEEDED AND A DEFECT WAS NOT FOUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

NHTSA ODI 11308374

THE DRIVER HEADREST AIRBAG RANDOMLY DEPLOYED WITHOUT INCIDENT . THE VEHICLE WAS STATIONARY. BROUGHT TO DEALERSHIP AND WAS INFORMED THIS WAS NOT COVERED UNDER 100K WARRANTY. FELT THIS WAS CONCERNING AS POTENTIAL OTHER HEADREST AIRBAG MAY DEPLOY. ADDITIONALLY ASKED ABOUT THE LEATHER PULLING UP OFF THE DASHBOARD BUT INFORMED THIS ALSO WAS NOT COVERED.

NHTSA ODI 11306645

PASSENGER SIDE HEADREST POPPED OUT WHILE VEHICLE WAS MOVING AT A STEADY RATE ON A LOCAL STREET. PASSENGER WAS IN SEAT. PASSENGER REPORTED SOME DISCOMFORT. HEADREST CANNOT BE RESET.

NHTSA ODI 11298534

THE DRIVER HEADREST DEPLOYED WITHOUT BEING IN A COLLISION AND WILL NOT GO BACK TO ITS ORIGINAL POSITION. THE VEHICLE WAS NOT IN MOTION WHEN THIS OCCURRED.

NHTSA ODI 11290911

I ENTERED MY VEHICLE AFTER IT WAS IT WAS STATIONARY FOR APPROXIMATELY 10 HOURS TO FIND THE PASSENGER SIDE HEADREST ASSEMBLY HAD DEPLOYED ON ITS OWN WITHOUT ANY EXTERNAL COLLISION FOR FORCE TO THE HEADREST ASSEMBLY

NHTSA ODI 11288692

INADVERTENT DEPLOYMENT OF "ACTIVE HEADREST" ON DRIVER'S SEAT WITH NO ACCIDENT. HEADREST SPONTANEOUSLY BURST OPEN. VEHICLE WAS STATIONARY AND GEAR SHIFTER WAS IN PARK IN MY DRIVEWAY WITH THE ENGINE RUNNING.

NHTSA ODI 11288321

AHR HEADREST DEPLOYED WHILE DRIVING.

NHTSA ODI 11279265

I HAVE A ACC / FCW UNAVAILABLE MESSAGE THAT DEACTIVATES MY AUTO BREAKING SYSTEM TO PREVENT A COLLISION. THIS ERROR MESSAGE MAY RELATE TO THE ORC MODULE THAT MAY CONTROL OTHER SAFETY DEVICES IN THE VEHICLE SUCH AS THE AIR BAGS. THIS DEACTIVATION OCCURS WHILE THE VEHICLE IS IN MOTION CITY STREET AND ON THE HIGHWAY.

NHTSA ODI 11271305

I GOT INSIDE MY JEEP WHICH WAS PARKED IN MT GARAGE, IN THE AFTERNOON TO GO TO WORK AND NOTICED THAT THE DRIVER SIDE HEAD RESTRAINT HAD DEPLOYED, I DO NOT KNOW WHY, WHEN I HAD CAME FROM WORK THE PREVIOUS NIGHT AND GOT OUT THE JEEP IT WAS FINE. I LOOKED IN THE OWNERS MANUAL AND IT DESCRIBED HOW TO RESET IT. THIS DID NOT WORK, I CALLED THE DEALER (DAYTON ANDREWS OF SAINT PETERSBURG, FL.) AND THEY SAID THAT IT WAS A KNOW PROBLEM AND IS NOT COVERED UNDER THE WARRANTY. THEY WANT OVER $800 TO REPLACE IT,

NHTSA ODI 11269808

YESTERDAY OUT OF NOWHERE MY PASSENGER HEADREST DEPLOYED, I WASN'T IN AN ACCIDENT I WAS JUST PARKED AND THE HEADREST JUST POPPED OUT OF PLACE. I CALL THE DEALER AND THEY TOLD ME IS OVER $600 OF REPAIR. I DON'T UNDERSTAND WHY I SHOULD PAY THE REPAIR WHEN IT IS A VEHICLE MALFUNCTION.

NHTSA ODI 11266999

WHILE DRIVING, THE DRIVERS SIDE HEAD REST WAS ACTIVATED CAUSING THE ACTIVE HEAD RESTRAIN TO BE DEPLOYED.

NHTSA ODI 11255011

ON 9/6/19 WHILE TRAVELING AT A LOW RATE OF SPEED ON A FOUR LANE ROAD THE DRIVER'S SIDE HEADREST "EXPLODED" PROPELLING THE FRONT HALF OF THE HEADREST VIOLENTLY FORWARD. THIS CAUSED A HARD HIT TO THE BACK OF MY HEAD THAT LEFT ME STUNNED. I WAS UNSURE OF WHAT HAPPENED UNTIL I WAS STOPPED AT A LIGHT AND COULD SEE THAT IT HAD SPLIT FORCING THE FRONT HALF INTO MY HEAD. IF I HAD BEEN TRAVELING AT A HIGHER RATE OF SPEED OR MERGING ONTO THE NEARBY INTERSTATE THAT WAS MY DESTINATION, THIS IMPACT LIKELY WOULD HAVE CAUSED ME TO HAVE AN ACCIDENT. THE HIT WAS SO FORCEFUL THAT I AM CONCERNED IT MAY HAVE DONE SOME DAMAGE TO MY NECK, SO I MAY HAVE TO SEEK MEDICAL CARE. ONCE I GOT HOME I DID A GOOGLE SEARCH AND FOUND MANY REPORTS AND LAWSUITS REGARDING THIS DEFECT IN THE ACTIVE HEAD RESTRAINT HEADREST ON CHRYSLER/ JEEP PRODUCTS. I AM THE ORIGINAL OWNER OF THIS VEHICLE AND IT HAS NEVER BEEN IN AN ACCIDENT. SURELY THIS ISSUE MERITS A RECALL.

NHTSA ODI 11253751