What 2,367 owners told NHTSA about the 2014 Jeep Grand Cherokee

JANUARY 2ND. 2015 I PULL OUT OF THE FASHION SQUARE MALL AND TURN ON TO RIO ROAD INTO THE RIGHT LANE. THIS IS THE TURN LANE ON TO ROUTE 29 NORTH. I TRAVEL ABOUT 50 YDS. THE REPORTING OFFICER SAID MY VEHICLE WAS TRAVELING ABOUT 40 MILES AN HOUR WHEN I REAR ENDED A TRUCK I FELT THE IMPACT AND HEARD THE CRUNCHING METAL AND I VAGUELY REMEMBER SEEING THE TOP MY HOOD BEING SHOVE BACK. I WAS STUNNED I KNEW I WAS HURT AND I WAS HAVING TROUBLE BREATHING. SOMEONE CALL 911 AND THE MEDICS LOADED ME INTO THE AMBULANCE. I COULD HEAR WHAT THEY WERE SAYING BUT HAD TROUBLE FOCUSING. THE POLICE, AND FIREMAN WHERE DISCUSSING WHY THE AIR BAGS HAD NOT DEPLOYED FOR THE AMOUNT DAMAGE DONE I ALSO REMEMBER THE MEDICS ASKING WHY THE AIRS BAGS HAD NOT DEPLOYED. *TR

NHTSA ODI 10680282

I REALLY NEED YOUR HELP. IN APRIL OF 2014 I BOUGHT A BRAND NEW JEEP GRAND CHEROKEE SUMMIT EDITION FOR $60,000. I WAS THRILLED TO HAVE FINALLY OWNED MY DREAM CAR SINCE 1997! I STARTED HAVING ISSUES WITH THE CAR IN AUGUST... AND WHEN I SAY ISSUES, I DON'T MEAN THE RADIO BLITZING OUT. THE CAR TURNED OFF IN THE MIDDLE OF A 4 WAY INTERSECTION AND WOULDN'T RESTART FOR 3-4 ATTEMPTS!!!! TERRIFIED I TOOK IT TO THE DEALERSHIP WHO SAID IT REGISTERED SOME CHECK ENGINE LIGHT CODES BUT THEY COULDN'T FIND WHY IT DID THAT. THEY TURNED THE LIGHT OFF AND HAD ME PICK THE CAR UP. AFTER REPEATING THE SAME THING, ABOUT 8-10 MORE TIMES THE CAR JUST SHUTTING OFF AND GOING BACK INTO THE SHOP A SECOND AND THIRD TIME THEY NOW SAID OH WE FIGURED OUT WHAT THE PROBLEM WAS AND ITS FIXED. I WAS THRILLED FOR THIS TO BE OVER! A COUPLE WEEKS LATER I WAS DRIVING ON THE FREEWAY GOING 65 MPH WITH NO CARS AROUND ME OR INSIGHT. ALL OF THE SUDDEN THE CAR DASHBOARD SAID BRAKE!!! AND THE CAR APPLIED THE ABS BRAKES AND ABRUPTLY SLOWED THE CAR DOWN TO 40 MPH!!!! I WAS SO SCARED AT THAT POINT, TO TOP IT OFF THE CAR AGAIN SHUT OFF AND THE CHECK ENGINE LIGHT BACK ON. I TOOK THE CAR TO THE DEALERSHIP FOR THE 4TH TIME WHERE THEY NOW HAVE PUT ME IN A RENTAL FOR 40 DAYS. THIS TIME I WAS TOLD MY CAR REGISTERED 57 CODES BUT THEY WERE NOT ABLE TO FIX OR DIAGNOSE THE PROBLEM. I EXPRESSED MY CONCERN WHEN I WAS ASKED TO PICK THE CAR UP. I DON'T FEEL SAFE IN THAT CAR AND I HAVE LOST FAITH IN THAT VEHICLE. I ASKED THAT THEY BUY THE CAR BACK SINCE IT LEGALLY FALLS UNDER THE LEMON LAW AND THEY REFUSED. THEY LEFT ME NO CHOICE BUT TO HIRE A LEMON LAW ATTORNEY. I NOW HAVE LOST FAITH IN JEEP/CHRYSLER FOR THE WAY THEY ARE HANDLING THIS. THEY WOULD RATHER PUT MYSELF AND OTHERS IN HARMS WAY THAN TO DO THE RIGHT THING. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10651269

ON 3/27/14, MY BRAND NEW 2014 JEEP GRAND CHEROKEE SPONTANEOUSLY BURST INTO FLAMES AND ALMOST GOT IN MY FACE. AFTER SMELLING AND SEEING SMOKE, I PULLED OVER INTO A DIRT PARKING LOT AT A BUSINESS AND THE DASHBOARD OF MY NEW VEHICLE BURST INTO FLAMES, AFTER I HEARD A "WOOSH." A LADY FROM THE LOCAL BUSINESS CAME RUNNING OUT OF THE BUSINESS WITH A FIRE EXTINGUISHER AND I WAS ABLE TO SHOOT IT INTO THE HOLES THAT WERE ONCE THE HEAT VENTS TO KILL THE FLAMES. THE DASH WAS BUCKLED, THE WINDSHIELD BLACKENED, THE GAUGES MELTED, THE ROOF LINING GONE, THE VISORS MELTED, AND THE INSIDE COVERED WITH CO2 AND SMOKE DAMAGE. I SUFFERED SMOKE AND CO2 INHALATION AND MY CLOTHES WERE RUINED, BUT I AM LUCKY TO BE ALIVE! THE DEALER REFUSES TO HELP ME....UPDATED 09-10-2014 *BF UPDATED 11/7/2014 *JS

NHTSA ODI 10575445

THE DRIVER PULLED THE AUTOMOBILE INTO A DRIVEWAY ON A DOWNHILL SLOPE. THE DRIVER SHUT THE VEHICLE OFF USING THE PUSH BUTTON START/STOP. THE DRIVER RETURNED TO THE VEHICLE 10 MINUTES LATER, WITH A PASSENGER IN THE FRONT SEAT. THE DRIVER STARTED THE VEHICLE (FOOT ON BRAKE AS REQUIRED) USING PUSH BUTTON START/STOP. THE DRIVER ENGAGED THE TRANSMISSION INTO REVERSE USING THE SHIFTING LEVER (WITH FOOT STILL ON BRAKE AS IS REQUIRED BY THE BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) SYSTEM). WHEN ENGAGED IN REVERSE, THE ENGINE REVVED TO A HIGH LEVEL, AND THE CAR TRAVELED IN REVERSE UP THE HILL (DRIVEWAY), THROUGH THE STREET, AND INTO A DITCH. SIDE AND FRONT AIRBAGS DEPLOYED. DRIVER BELIEVES THEY NEVER TOOK FOOT OFF THE BRAKE, AND THE BRAKING WAS NOT SUFFICIENT TO OVERCOME TORQUE OF THE ENGINE/TRANSMISSION. VEHICLE DAMAGE INCLUDES AIR BAG DEPLOYMENT, CABIN ROOF LINER DETACHMENT, THREE BENT WHEELS, MINOR DAMAGE TO MUFFLER, MINOR BODY DAMAGE. DEALER CHECKED ELECTRONICS/INSTRUMENT RECORDINGS AND NOTED NOTHING UNUSUAL APPEARING, AND HAD NO KNOWLEDGE OF SIMILAR PROBLEMS. *TR

NHTSA ODI 10551934

I JUST PURCHASED A BRAND NEW VEHICLE ON 9/27/13. ON 9/28/13 MY VEHICLE CAUGHT FIRE. I FIRST NOTICED IT WHEN I ARRIVED HOME, SMOKE WAS COMING FROM THE FRONT OF THE TRUCK. I OPENED THE HOOD AND NOTICED FIRE COMING FROM THE SIDE OF THE ENGINE. *TR

NHTSA ODI 10546152