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What 2,367 owners told NHTSA about the 2014 Jeep Grand Cherokee

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,367)Crash / fire / injury (256)Electrical system (481)Transmission & drivetrain (472)Engine (405)Seats (335)Brakes (257)Airbags (208)Seat belts (187)Fuel system (131)Speed control (102)Steering (81)

30 of 2,367 complaints match · Airbags · crash/fire/injury only · clear filters · page 2 of 2

Sep 3, 2015AirbagsSpeed controlCrash

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT SUDDENLY ACCELERATED INDEPENDENTLY AND CRASHED INTO A BUILDING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHILE BEING OUTSIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,240.

NHTSA ODI 10761339

May 29, 2015AirbagsBody & structureCrash1 injury

A TEEN DRIVER PULLED OUT IN FRONT OF MY WIFE AND SHE HIT HER GOING AROUND 20-25 MPH. THE WHOLE FRONT OF THE JEEP NEEDED TO BE REPAIRED TO THE TUNE OF ALMOST $6,000.00. HOWEVER, THE AIRBAGS NEVER DEPLOYED. MY WIFE DID GO TO THE HOSPITAL COMPLAINING OF LOWER BACK PAIN AND A FEW DAYS LATER HAD A SORE NECK AS WELL. I REALIZE IT WAS A HIGH SPEED IMPACT, BUT THE WITH THAT MUCH DAMAGE IT SEEMS LIKE THE AIR BAGS SHOULD HAVE WENT OFF.

NHTSA ODI 10722191

Oct 7, 2014AirbagsCrash3 injuries

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT CRASHED INTO A GUARDRAIL WHEN ANOTHER VEHICLE ABRUPTLY CUT THE CONTACT OFF. THE VEIHCLE WAS THROWN 15 FEET INTO THE AIR AND THE FRONT END OF THE VEHICLE CRASHED NOSE-FIRST INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER SIDE OF THE VEHICLE THEN FLIPPED OVER AND A CHILD PASSENGER WAS PARTIALLY EJECTED FROM THE VEHICLE. THE CHILD'S UPPER BODY THEN BECAME PLUNGED UNDERWATER IN THE EMBANKMENT. THE CHILD SUSTAINED BRUISES TO THE HEAD AND LUNG FAILURE FROM ALMOST DROWNING. THE CONTACT SUSTAINED BACK INJURIES AND A FRONT PASSENGER SUSTAINED NECK INJURIES. ALL OF THE VEHCLE OCCUPANTS REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE AND THERE WAS NOTHING WRONG WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10643131

Sep 5, 2014AirbagsCrash3 injuries

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 59 MPH, THE CONTACT CRASHED INTO A GUARD RAIL. THE VEHICLE WENT AIRBORNE AND LANDED IN A DITCH OF WATER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED AN INJURED BACK, THE FRONT PASSENGER HAD TO GET STITCHES FROM THE IMPACT OF THE WINDOW GLASS, AND THE REAR SEAT PASSENGER HAD WATER IN THE LUNGS AND CONTUSIONS TO HIS HEAD, WHICH ALL REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000..UPDATED 09-15-14 *BF

NHTSA ODI 10631136

Mar 17, 2014Transmission & drivetrainAirbagsCrash

I WAS AT A FULL STOP. I MADE A LEFT TURN AND THE VEHICLE JUST ACCELERATED MORE THAN EXPECTED AND RAN INTO A TREE. THE TREE WAS UNEARTHED, THE FRONT OF THE VEHICLE WAS COMPLETELY DESTROYED. IT WAS TOTALED BY THE INSURANCE COMPANY. *TR

NHTSA ODI 10572885

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Working with the data? Download all 2,367 complaints as CSV · fetched from NHTSA July 11, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Jeep Grand Cherokee verdict →