What 2,369 owners told NHTSA about the 2014 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK LEAKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 10818465

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO REVERSE INDEPENDENTLY WHILE THE ENGINE WAS ON. THERE WAS NO OCCUPANT IN THE VEHICLE. THE VEHICLE TRAVELED ACROSS THE STREET AND CRASHED INTO A MAILBOX, THEN PROCEEDED TO ROLL UP AN INCLINED DRIVEWAY WHILE STILL IN REVERSE. THE CONTACT ATTEMPTED TO ENTER THE VEHICLE BUT THE VEHICLE THEN MOVED FORWARD AND KNOCKED THE CONTACT TO THE GROUND, DRIVING OVER HER LEGS. THE VEHICLE EVENTUALLY STOPPED AND CRASHED INTO A FENCE. THE CONTACT SUSTAINED LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE BODY DAMAGES WERE REPAIRED BUT THE FAILURE WAS NOT DETERMINED. THE FAILURE WAS RECURRING. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 04/08/16*LJ

NHTSA ODI 10810051

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RANDOM FAILURE WITH THE INSTRUMENT CLUSTER WARNING INDICATORS FLICKERING WITHOUT WARNING. THE RADIO AND VENT CONTROLS FAILED TO WORK FOR HEAT AND AIR CONDITIONING, THE HEATED SEATS HAD ISSUES, AND THE STEERING WHEEL BECAME EXTREMELY HOT. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THEY WERE NOT ABLE TO PROVIDE A REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

NHTSA ODI 10806273

WHEN I APPLY THE BRAKES THE FRONT END SHAKES PRETTY BADLY. I ALSO HAVE AN ISSUE WHEN I EXCELLERATE MODERATELY THE VEHICLE SEEMS TO TAKE OFF LEAVING ME FEELING OUT OF CONTROL AND HAVING TO TAKE MY FOOT OFF THE GAS AND WATCHING THE RPM HIT 6000. I HAVE ALSO HAD ISSUES WITH THE TRANSMISSION AND A TOTAL OF 5 RECALLS. I HAVE HAD TIME IN COURT TRYING TO FIGHT IT USING THE LEMON LAW BUT LOST BECAUSE OF NOT HAVING AN ATTORNEY AND A TRANSMISSION SPECIALIST I COULDN'T AFFORD EITHER. I NOTICE MY PROBLEMS AT 1900 MILES BUT I LOST BECAUSE THEY SAID I USED IT FOR COMMERCIAL USE WHICH I DON'T BECAUSE I DON'T HAVE IT REGISTERED AS A COMMERCIAL VEHICLE I JUST DRIVE A LOT FOR WORK AT THE TIME. THIS VEHICLE HAS CAUSED ME LOADS OF STRESS SINCE I BOUGHT IT AND FEEL VERY UNSAFE DRIVING MY KIDS AROUND. ANY HELP YOU CAN GIVE ME WOULD BE GREATLY APPRECIATED I'M AT MY WITS END. I BOUGHT MY JEEP EARLY IN 2013 SO I FEEL ITS ONE OF THE FIRST JEEP OFF THE ASSEMBLY LINE WITH LOTS OF ISSUES. THANKS

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THE 2014 GRAND CHEROKEE SUMMIT, WAS SERVICED ON 7/30/15. I HAD THE TIRES ROTATED AND AN OIL CHANGE. THE NEXT DAY, I GOT ON THE FREEWAY AND PROCEEDED TO DO 65MPH WHEN THE FRONT END AND OR THE STEERING WHEEL STARTED SHAKING VIOLENTLY. I AM GETTING THE TIRES BALANCED/SERVICED ON 8/19/15 TO SEE IF THAT WILL FIX THE PROBLEM.

NHTSA ODI 10749094

LAST EVENING, WHILE PARKING THE VEHICLE ON THE STREET IN FRONT OF A HOTEL, THE STEERING LOCKED AND COULD NOT BE TURNED AT ALL. THE CAR WAS AT A 45 DEGREE ANGLE TO THE CURB, ABOUT 2 FEET FROM THE CURB, THERE WERE NO OBSTRUCTIONS. ALTHOUGH MOVING AT VERY SLOW SPEED, I HAD TO BRAKE ABRUPTLY AND AFTER ASSESING THE SITUATION, PUT THE TRANSMISSION IN PARK, SHUT THE ENGINE OFF AND RESTART THE VEHICLE WHERE IT IMMEDIATLEY FREED UP THE STEERING AND I WAS ABLE TO PARK IT. THIS MORNING THE STEERING SEEMED FINE AND I DROVE IT HOME. CALLING THE DEALER FIRST THING TOMORROW (TODAY IS SUNDAY).

NHTSA ODI 10748989

WHILE ACCELERATING ONTO CURVE OF FREEWAY ENTRANCE RAMP, FELT A SLIGHT JERK OR POP ON THE STEERING WHEEL THEN LOST ALL CONTROL OF STEERING WHEEL. STEERING WHEEL DID NOT CONTROL CAR, SO I VEERED STRAIGHT OFF RAMP AND INTO GRASS/PLANT AREA. I DID TAKE A VIDEO SHOWING HOW THE STEERING WHEEL WAS SPINNING FREELY AROUND IN CIRCLES. VERY FORTUNATE THIS DID NOT OCCUR 30 SECONDS LATER WHEN I WOULD HAVE BEEN ON THE FREEWAY AND LOSING CONTROL OF STEERING. I HAD THE CAR TOWED TO THE DEALERSHIP AND AFTER INSPECTION, WAS TOLD THAT THE LOWER STEERING COLUMN SHAFT BROKE LOOSE FROM UPPER SHAFT, CAUSING STEERING WHEEL TO SPIN FREELY. WHEN SHAFT BROKE LOOSE IT ALSO CAUSED DAMAGE TO THE CLOCKSPRING. THE CAR WAS REPAIRED BY THE DEALERSHIP, HOWEVER BASED ON THE SERIOUSNESS OF THIS DEFECT AND POTENTIALLY FATAL RESULTS, WANTED TO MAKE SURE THIS WAS COMMUNICATED AS THE CAR IS ONLY 14 MONTHS OLD WITH ONLY 18,200 MILES ON IT....UPDATED 01/23/15 *BF...... UPDATED 06/30/15 *BF *TR UPDATED 9/18/2017*CN ...VIDEO AVAILABLE

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I'VE BEEN TO THE LOCAL DEALERSHIP WITH THE NOTICE THAT WAS SENT ME FROM CHRYSLER AND HAVE BEEN THEIR AT LEAST TWICE IN THE LAST FOUR MONTHS, AND HAVE BEEN TOLD THAT I'M ON A WAITING LIST. I WOULD THINK IF THIS WAS A SAFETY CONCERN THIS SHOULD BE REPAIRED IMMEDIATELY. NOT SURE WHERE TO GO HERE. *TR

NHTSA ODI 10676351

WHILE TRAVELING PERFECTLY FINE FOR 2 HOURS ON AN EXPRESSWAY, OUR VEHICLE BECAME COMPLETELY UNCONTROLLABLE AS THE ROAD BECAME SLIGHTLY SLIPPERY AND WE DECREASED OUR SPEED TO AROUND 45 MPH. THE STEERING WHEEL BEGAN SHAKING, THE VEHICLE FELT LIKE IT WAS DRIVING ITSELF, SHIMMYING LEFT AND RIGHT UNCONTROLLABLY. WE COULD NOT CORRECT THE VEHICLE FROM SLIGHTLY FISHTAILING EVEN AFTER REMOVING PRESSURE FROM ACCELERATOR AND REDUCING SPEED TO 5-10 MPH AND DRIVING ON THE SHOULDER WHERE THERE WAS MORE TRACTION. WE WERE TOTALLY UNABLE TO CONTROL THE VEHICLE. WE SWITCHED THE SELECT-TERRAIN KNOB TO "SNOW" TO SEE IF THAT HELPED, BUT IT CONTINUED TO BE VIRTUALLY UNCONTROLLABLE. WE WERE AFRAID TO COMPLETELY STOP THE VEHICLE DUE TO ALL OTHER TRAFFIC FLYING PAST US GOING NORMAL SPEEDS. THE VEHICLE MIRACULOUSLY MADE IT TO A GAS STATION RIGHT OFF THE HIGHWAY AND WAS TOWED TO THE NEAREST JEEP DEALER. THE SERVICE DEPARTMENT TOOK IT OUT FOR TWO DIFFERENT DRIVES AND COULD NOT REPLICATE THE PROBLEM. THEY HOOKED IT UP TO THEIR COMPUTER DIAGNOSTIC SYSTEM AND COULD FIND NO ERROR CODES. WE ALSO INQUIRED IF IT WAS PART OF THE P64 RECALL REGARDING THE ELECTRONIC CONTROL STABILITY AND WERE TOLD NO EVEN THOUGH IT SEEMS SIMILAR TO THE PROBLEM THAT THE RECALL ADDRESSES.THIS WAS THE MOST TERRIFYING EXPERIENCE WE HAVE EVER HAD IN A VEHICLE. IF THERE HAD BEEN ANY VEHICLES IN OUR IMMEDIATE VICINITY AT THE ONSET OF THE ISSUE, WE WOULD HAVE BEEN IN A HORRIFIC ACCIDENT. TWO OTHER SIMILAR, BUT LESS INTENSE SCENARIOS HAD HAPPENED BEFORE THIS ONE, BOTH INCLUDING THE SAME FEELING OF BEING OUT OF CONTROL, ONCE ON A RAINY ROAD SERVICE, AND THE OTHER ON AN INTERMITTENTLY SLIPPERY ROAD. BECAUSE THIS SEEMS TO BE AN INTERMITTENT PROBLEM AND ONE THAT IS A HUGE SAFETY CONCERN, WE REFUSE TO DRIVE THIS VEHICLE ON THE ROAD AGAIN. *TR

NHTSA ODI 10671697

TRAVELING AT REDUCED SPEEDS ON INTERSTATE, AFTER PASSING AN ACCIDENT (WET CONDITIONS/RAIN), I FOUND THE CAR STARTING TO LOSE TRACTION WITH THE ROAD. I LIVE IN SOUTHERN CALIFORNIA WITH POTENTIALLY TROUBLED ROADWAYS, HOWEVER THIS WAS INTERSTATE 15 IN SAN DIEGO, AND WITHIN SEPARATED CARPOOL LANES. AS I CONTINUED ON CAUTIOUSLY AT ROUGHLY 60MPH DUE TO CONDITIONS AND UNSURE OF THE FIRST OCCURRENCE, I FELT THE CAR SLIP, AND SLIDE, THE REAR END STARTING TO DRIFT TOWARD EDGE OF LANE, I REMOVED MY FOOT FROM GAS AND ALLOWED CAR TO REGAIN TRACTION. WAS FORCED TO CRAWL AT ROUGHLY 45MPH TO FEEL SAFE AGAIN. A NATIVE OF OREGON WHERE RAIN IS A ROUTINE PART OF LIFE, THIS OCCURRENCE FALLS BEYOND THE REALM OF EXPECTED PERFORMANCE. THE GRAND CHEROKEE IS ONE OF THE HEAVIEST CARS ON THE ROAD, MAKING THIS ISSUE PERPLEXING. AT THE TIME OF OCCURRENCE SOUTHERN CALIFORNIA WAS EXPERIENCING MODERATE RAIN THROUGHOUT THE MONTH DISPELLING MUCH CREDIT FOR OIL ACCUMULATION ON THE ROADWAYS, AS IS USUALLY INDICATED. WHEN I CAME TO THINK ABOUT THE ISSUE I REMEMBERED A FEW WEEKS PRIOR ON A WET ROADWAY (NOT RAINING) AS I ACCELERATED FROM A RED LIGHT MY REAR TIRES SPUN, AND I HAD TO RELEASE THE GAS TO REGAIN TRACTION AS WELL. THE REASON I AM REPORTING IS I BROUGHT THIS SCARY INCIDENT UP TO A FRIEND WHO ALSO OWNED A NEWER GRAND CHEROKEE (2013), AND WAS APPALLED TO HEAR OF SIMILAR OCCURRENCES. THIS HAS GREATLY DIMINISHED MY TRUST IN THE VEHICLE. MY OWN STEPS WERE TO UPGRADE TIRES WHICH ARE FALKEN ZIEX S/TZ05 SIDE 285/40R22XL 110H, TO YOKOHAMA OF THE SAME SIZE, AND REPORT TO DEALER. HOWEVER I AM SKEPTICAL THIS WOULD BE A FIX, AS THE FALKEN TREAD (JUST 4,000MILES INTO USE) LOOKS MORE THAN CAPABLE OF DISPERSING WATER. WITH INFREQUENT RAIN, IT MAY BE QUITE SOME TIME BEFORE CONDITIONS REPEAT THEMSELVES, AND I WOULD FEEL UNCOMFORTABLE GETTING UP TO (AGAIN 60MPH) MODERATE SPEEDS. *TR

NHTSA ODI 10667229

AS YOU ACCELERATE THE DIESEL GRAND CHEROKEE AND IT REACHES 7TH GEAR, THE CAR STARTS SHUDDERING AS IF THE VEHICLE IS ABOUT TO "FALL APART". THIS ISSUE HAPPENS EVERY TIME WHEN IN 7TH AND 8TH GEAR. I'VE HAD TO USE THE PADDLE SHIFTERS TO MAINTAIN THE VEHICLE IN 6TH GEAR TO AVOID SUCH SHAKING IN THE HIGHWAY. I'VE TAKEN THE VEHICLE TO AN EMPTY ROAD AND ACCELERATED TO REPRODUCE THE ISSUE AND KEPT MY FOOT IN THE PETAL AND IT EVENTUALLY SETTLES DOWN AFTER 8TH GEAR. BUT IF YOU REMOVE FOOT FROM GAS AND LET THE CAR SHIFT BACK TO 6TH WHEN YOU RE-ACCELERATE THE SHUDDERING RETURNS AGAIN. THE ENTIRE CAR JUST SHAKES. JEEP HAS BEEN UNABLE TO FIND A SOLUTION TO THIS AND THE VEHICLE IS NOT EVEN A YEAR OLD YET. *TR

NHTSA ODI 10653789

MY 2014 JEEP GRAND CHEROKEE ECODIESEL SHUDDERS/VIBRATES INTERMITTENTLY AT HIGHWAY SPEEDS. EVIDENTLY, THIS IS A COMMON PROBLEM IN THIS PARTICULAR MODEL, AND SO MUCH SO THAT IT NOW HAS A NAME, "FISH BITES". AT LEAST ONE TECHNICAL SERVICE BULLETIN AND POSSIBLY EVEN MORE (MANY HAVE SIMILAR SYMPTOMS) HAVE ACKNOWLEDGED THE DRIVETRAIN AS THE SOURCE AND HAVE ATTEMPTED TO RESOLVE IT WITH SOFTWARE FLASHES. AFTER NUMEROUS VISITS TO THE DEALER TO CORRECT THE ISSUE, THE "FISH BITES" ARE STILL HAPPENING, AND ARE GETTING INCREASINGLY WORSE. UNFORTUNATELY, AFTER THE LAST VISIT AND BEING TOLD IT HAD BEEN RESOLVED, I HAD TO FIND OUT THAT THE ATTEMPTED FIX DID NOT WORK WHILE ON A TIGHT TWO-LANE ROAD. THE OCCURRENCE NEARLY CAUSED THE VEHICLE TO LOSE CONTROL AT HIGH SPEED. PROSPECTIVE BUYERS OF THIS MODEL SHOULD RECOGNIZE THAT IT MAY BE UNSAFE, AS THIS UNRESOLVED ISSUE WAS CLEARLY A HAZARD TO MYSELF AND TO THE VEHICLES IN CLOSE PROXIMITY. *TR

NHTSA ODI 10651445

AT WHAT POINT DOES SOMEONE STEP IN AND SAY ENOUGH IS ENOUGH. IN 1 1/2 YEARS MY VEHICLE HAS BEEN IN 12 TIMES. BESIDES THE 7 RECALLS, THERE HAS ALSO BEEN ISSUES WITH THE GAS COVER BROKE, LEATHER SEAT ISSUES, POWER STEERING, SHOCKS, BRAKE BOOT AND REAR CAMERA. IF THAT ISN'T BAD ENOUGH, MANY TIMES THEY ISSUE A RECALL AND DON'T EVEN HAVE THE PARTS AVAILABLE. THE LEMON LAWS ARE SO DEALER AND MANUFACTURE FRIENDLY THAT IT IS VERY DIFFICULT TO QUALIFY. EACH TIME I GO TO THE DEALER IT IS 120 MILES ROUND TRIP. SOMEONE NEEDS TO STEP IN AND REIMBURSE THE CONSUMERS FOR THIS EXPENSIVE MISTAKE THAT JEEP MADE IN MANUFACTURING THESE VEHICLES WHICH HAS BEEN PASSED ON TO THE CONSUMER WHO THOUGHT WE WERE GETTING A RELIABLE PRODUCT. *TR

NHTSA ODI 10650596

WHEN I WAS DRIVING ON A HIGHWAY, AND THIS HAS HAPPENED MULTIPLE TIMES BEFORE BUT I NEVER THOUGHT ANYTHING OF IT UNTIL IT HAPPENS INTERMITTENTLY, I WAS DRIVING ON A HIGHWAY AND WHEN I SPEED UP AND LET GO OF THE GAS PEDAL, THE VEHICLE CONTINUES TO SPEED UP AFTERWARDS PUTTING MY FAMILY IN DANGER. ALSO, WHEN I GO TO TURN MY VEHICLE, THE STEERING LOCKS UP FROM TIME TO TIME MAKING IT VERY DIFFICULT TO TURN THE WHEEL AND DANGEROUS IF ON A BUSY ROAD WHICH COULD CAUSE AN ACCIDENT. *TR

NHTSA ODI 10645037

ON 9/12/14, WHILE DRIVING HOME FROM THE GROCERY STORE, MY POWER STEERING WENT OUT MID-TURN. THIS IS THE 7TH TIME MY POWER STEERING HAS GONE OUT. IN PREVIOUS INCIDENTS IT WOULD SAY "SERVICE POWER STEERING" AS SOON AS I TURNED ON THE CAR THEN THE LIGHT WOULD GO OUT AFTER A PERIOD OF FEW MINUTES TO AN HOUR AND THE DRIVING WOULD BE FINE. THIS IS THE POWER STEERING HAS GONE OUT WHILE DRIVING. I HAVE PREVIOUSLY TAKEN IT TO THE DEALERSHIP (ORCHARD) A FEW MONTHS AGO FOR THIS PROBLEM AND WAS TOLD THERE WAS NOTHING WRONG AND THERE WERE "NO ALERTS IN THE SYSTEM". THIS TIME I TOOK PICTURES OF THE "SERVICE POWER STEERING" ALERTS. I HOPE THAT THEY WILL ADDRESS THIS ISSUE. IN ADDITION TO THIS, MY VEHICLE HAS HAD MORE THAN 5 SAFETY RECALLS IN THE LAST YEAR AND 2 OF THEM HAVE NOT BEEN ADDRESSED BY (ORCHARD) DUE TO LACK OF PARTS. THIS IS UNACCEPTABLE! *TR

NHTSA ODI 10633099

FRONT CV BOOT CLAMP FAILURE: NOTED GREASE ON LEFT FRONT WHEEL, LOOKED UNDERNEATH TO FIND AXLE GREASE SPLATTERED ALL OVER INSIDE OF THE RIM, BRAKE CALIPER, AND MOST FRONT LEFT AXLE COMPONENTS. CLAMP WHICH HOLDS THE CV JOINT BOOT IN PLACE AT THE WHEEL WAS MISSING AND CV BOOT WAS OFF, ALLOWING GREASE TO ESCAPE FROM CV JOINT. THE SAME PROBLEM HAS BEEN REPORTED NUMEROUS TIMES ON THIS SITE, AS WELL AS ON THE JEEP OWNER FORUMS, AND SEEMS TO AFFECT 2014 JEEP GRAND CHEROKEES BUILT BETWEEN EARLY MARCH AND MID-APRIL. MANY OWNERS HAVE REPORTED BOTH CV BOOT CLAMPS FAILING (BOTH FRONT AXLES), AT DIFFERENT TIMES. AT THIS POINT JEEP HAS NOT ISSUED ANY TYPE OF RECALL FOR THE ISSUE. THE AFFECTED AXLE HAS BEEN SINCE REPLACED, AFTER A 6 DAY WAIT FOR THE PART. *TR

NHTSA ODI 10604606

INSPECTED FRONT WHEELS NOTICING GREASE ON THE INSIDE OF RIMS. UPON FURTHER INSPECTION, FOUND DEFECTIVE CV JOINT BOOTS CAUSING GREASE TO BE SPREAD ALL OVER INSIDE OF BOTH FRONT WHEELS. *TR

NHTSA ODI 10597602

AFTER DRIVING VEHICLE FOR FIRST WEEK OF PURCHASE, WHILE CLEANING VEHICLE I NOTICED AN INCREDIBLE AMOUNT OF GREASE ON THE INSIDE OF THE FRONT RIMS. LOOKED UNDER THE VEHICLE THE RIGHT DRIVERS BOOT WAS SPLIT AND THE CLAMP WAS HANGING AROUND THE AXLE. WHEN I RETURNED VEHICLE TO DEALER THEY LOOKED AT IT AND SAID IT WAS SAFE TO DRIVE UNTIL THEY ORDERED THE REPLACEMENT PARTS WHICH WAS ON BACKORDER. IT HAS BEEN TWO WEEKS SINCE THEN AND STILL NO PARTS HAVE COME IN. I AM CONCERNED ABOUT DRIVING THE VEHICLE BECAUSE THE GREASE IS ALL OVER THE DISC BRAKE PADS AND COULD CAUSE AND ACCIDENT DUE TO BRAKE FAILURE FROM THE GREASE. *TR

NHTSA ODI 10595369

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A LEFT TURN, SHE LOST CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO MULTIPLE TREES AND ROLLED OVER. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A CONCUSSION AND A POSSIBLE BACK SURGERY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 1,000.

NHTSA ODI 10595201

BRAND NEW JEEP GRAND CHEROKEE (LESS THAN 1800 MILES). DISCOVERED OIL AND GREASE IN THE INSIDE OF THE FRONT RIMS. TOOK VEHICLE TO DEALERSHIP AND WAS TOLD THAT THE CV JOINTS ON BOTH OF THE FRONT AXLES HAD FAILED. ADVISED BY DEALERSHIP THAT IT WOULD NOT BE TOO SAFE TO DRIVE BECAUSE OF POSSIBLE FREEZE/SEIZURE OF THE AXLES. TURNED VEHICLE IN FOR WARRANTY REPAIR. FOUND ONLINE (INCLUDING THIS SITE) THAT THIS IS COMMON ON NEW VEHICLES FROM 2014 PRODUCTION DATES. VEHICLE IS NOW SCHEDULED TO GET REPLACEMENT PARTS APPROXIMATELY ON 5/30, BUT NO GUARANTEES. NOTIFIED JEEP (CHRYSLER LLC) OF THE ISSUE AND OPENED AN INTERNAL COMPLAINT CASE. *TR

NHTSA ODI 10594261

THE CV BOOT ON BOTH FRONT WHEELS HAS COME OFF, SPREADING AXLE GREASE ALL OVER THE BRAKES AND OTHER PARTS OF THE AXLE. THE DEALER SERVICE DEPT NOTED THAT JEEP IS HAVING ISSUES WITH THESE. HE IS ORDERING PARTS. *TR

NHTSA ODI 10594265

I NOTICED GREASE COATING INSIDE OF FRONT WHEEL WHILE WASHING CAR. UPON INSPECTION, THE CV BOOT APPEARED AJAR AND THE ASSEMBLY WAS EXPOSED. ONLY 170 MILES ON THE VEHICLE BEFORE FAILURE OF COMPONENT. WITH A LITTLE RESEARCH ON JEEP GARAGE FORUM, MANY CONSUMERS ARE COMPLAINING, SPECIFICALLY WITH BUILD DATES AROUND MARCH 2014, WHICH THIS CAR IS PRESUMED BUILT AROUND. UNKNOWN IF SECOND FAILURE OF PASSENGER SIDE CV BOOT IS IMMANENT.. CAR IS NOW IN THE DEALER LOT AWAITING ASSEMBLY COMPONENT. *TR

NHTSA ODI 10593837

FAILURE IN DRIVERS SIDE CV JOINT. GREASE SPLATTERED EVERYWHERE. UPON INVESTIGATION, THIS IS A COMMON ISSUE THAT JEEP WILL NOT ADDRESS PROACTIVELY. I ASKED SERVICE TO REPLACE BOTH HALVES AS ONE SIDE FAILURE IS A SURE SIGN THAT THEY BOTH WILL GO. THEY REFUSED INSISTING AGAIN THAT THE OTHER ONE WAS FINE. THAT'S WHAT THEY TOLD ME BEFORE I TOOK DELIVERY - THEY WERE BOTH FINE. NOW, I'LL HAVE TO GO THROUGH THIS PROCESS TWICE - ON A TRUCK THAT IS 9 DAYS OLD. *TR

NHTSA ODI 10593702

TWO DAYS AFTER PURCHASING MY BRAND NEW JEEP, I NOTICED A GREASE ALL OVER THE INSIDE OF THE FRONT PASSENGER SIDE WHEEL. THE OTHER THREE WHEELS WERE NORMAL. UPON CLOSER INSPECTION, I COULD SEE THAT THE CV BOOT HAD COME APART AND GREASE WAS LEAKING OUT OF IT AND ONTO THE WHEEL, AXLE, SHOCKS AND EVERY OTHER COMPONENT SURROUNDING THE LEAK. I AM SPECIFICALLY CONCERNED THAT THE GREASE COULD GET ON THE BRAKE DISCS, CAUSING FOR DIFFICULTY STOPPING THE VEHICLE. I TOOK IT TO THE NEAREST DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS DEFECTIVE AND I WOULD NEED A NEW AXLE. THE PART UNFORTUNATELY IS BACKORDERED WITH NO ESTIMATION AS TO WHEN IT WILL BE AVAILABLE BECAUSE THIS PROBLEM IS A COMMON ONE AND THERE ARE NEW JEEP GRAND CHEROKEE AND DODGE DURANGO OWNERS ALL OVER THE COUNTRY WHO NEED THIS VERY SAME PART FOR THE SAME ISSUE. THERE ARE LIKELY THOUSANDS OF PEOPLE DRIVING THESE VEHICLES WITH NO IDEA THAT THEIR FRONT AXLES ARE MALFUNCTIONING AND IT IS ONLY A MATTER OF TIME BEFORE IT CAUSES AN ACCIDENT THAT COULD LEAVE SOMEONE SERIOUSLY INJURED. *JS

NHTSA ODI 10592413

CV BOOTS ARE NOT PROPERLY SECURED RESULTING IN THE EXPOSURE OF CV SHAFT TO THE ELEMENTS AND LOSS OF GREASE. NOTIFIED RICK HENDRICK JEEP IN CHARLESTON, SC. THE PART IS ON BACKORDER AND WAS INSTRUCTED TO CONTINUE TO DRIVE THE VEHICLE UNTIL REPLACEMENT SHAFT ARRIVED. *JS

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