What 306 owners told NHTSA about the 2014 Jeep Compass

The contact owns a 2014 Jeep Compass. The contact stated that while driving, a ticking noise was present coming from the engine, and the vehicle suddenly stalled. Moments later, smoke and flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the fire. The cause of the fire was an engine failure. A fire report was filed at the scene. The vehicle was towed to the local dealer, who replaced the engine with a used engine, but shortly after retrieving the vehicle, the engine failed and the vehicle stalled. The cause of the failure was not yet determined. The manufacturer was not contacted regarding the failures. The failure mileage was 119,000.

NHTSA ODI 11682066

Headrest deployed, it can be inspected upon request. Headrest eployed after just closing the door, it impacted hard against the back of my head while parked, had this happened while driving it would've caused a serious accident. After getting home safely I did a quick resesrch of this issue with several reports from other car owners, plan on going to the dealer tomorrow to report the issue with them. Since it just happened I will report it to the dealer tomorrow but will keep a record for insurance report. No, there was no signs or alarms when the system failed, just with a visual inspection you can see broken plastic where it was supposed to be connected.

NHTSA ODI 11481462

Headrest popped open while driving and hitting me in back of head

NHTSA ODI 11467464

I was driving at a normal speed and out of no where my head rest popped out so hard. It hit the back of my head and I almost got into an accident. It scared the living daylight out of me. I thought someone hit me from behind or that I got into an accident. There was no warning for this at all. I am very scared to drive my vehicle now. My neck does hurt at the moment, but no serious injury.

NHTSA ODI 11420660

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING AT 35 MPH, THE VEHICLE BEGIN TO SHUDDER BACK AND FORTH. THE CONTACT WAS ABLE TO PULL OVER AND STOP THE VEHICLE AND BEGAN TO SMELL BURNING WIRES INSIDE OF THE VEHICLE. THE CONTACT STATED THEY STARTED SEEING SMOKE COMING THRU THE VENT INSIDE OF THE VEHICLE. THE CONTACT EXIT OUT OF THE VEHICLE AND NOTICE FIRE COMING FROM UNDERNEATH THE FRONT HOOD. THE CONTACT STATED A PERSON CAME WITH A FIRE EXTINGUISHER TO TRY TO PUT OUT THE FIRE BUT WAS NOT SUCCESSFUL. THE FIRE DEPARTMENT DID ARRIVE TO THE SCENE AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. NO ONE WAS INJURED. THERE WAS NO WARNING LIGHT ILLUMINATED FROM THE VEHICLE. THE VEHICLE WAS NOT TOWED BUT LEFT AT THE SCENE. THE VEHICLE WAS NOT INSPECTED, DIAGNOSED OR REPAIRED. THE CONTACT DID CALL LOCAL DEALER ENNIS FORD, INC. (900 I-45, ENNIS, TX 75119 PHONE: (877) 890-8768) WHO INFORM THE CONTACT TO REACH OUT TO THEIR INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

NHTSA ODI 11404980

IN THE SUMMER OF 2019 I STARTED A SUMMER JOB TO EARN A LITTLE CASH FOR COLLEGE. AROUND 3-4 WEEKS WHEN I GOT THE CAR. I WENT TO WORK AND ARRIVED FOR 4:30 AM, BECAUSE I WORK WITH MY MOM AND THAT IS WHEN SHE STARTS WORK. FOR ME I START WORK AT 5:00 AM SO I SIT IN THE CAR FOR 30 MINS JUST LISTENING TO MUSIC. AROUND THAT TIME I SUDDENLY HEAR A POP NOISE AND MY HEAD WAS PUSHED FORWARD WITH A DECENT AMOUNT OF FORCE THAT I STARTED HAVING A HEADACHE. I LOOKED AROUND TO SEE IF A CAR HAD HIT ME, BUT I SAW NO CAR IN MOTION AROUND ME AT ALL. THAT'S WHEN I SAW THAT MY HEADREST WAS POPPED OUT AND WAS CONFUSED AS TO WHY. I STILL CONTINUED TO GO TO WORK WITH A HEADACHE AFTERWARDS.*DT CONSUMER STATED HEADSET WAS REPLACED.*JB

NHTSA ODI 11396543

FIANCE WAS DRIVING AND BECAME UNCONSCIOUS AND HIT TREE/BUSHES HEAD ON AND AIRBAGS DID NOT DEPLOY. DATE OF ACCIDENT 8/27/2020 EST TIME 5PM-5:30PM*DT*JB

NHTSA ODI 11355466

WHILE SITTING IN MY DRIVEWAY, THE ACTIVE HEAD RESTRAINT LAUNCHED WITHOUT PROVOCATION. CAR WAS NOT ON WHEN THE AHS BLEW, HITTING ME IN THE HEAD. IT WAS LATER DISCOVERED THAT THE PLASTIC CLIP THAT IS SUPPOSED TO HOLD THE HEADREST TOGETHER WAS BROKEN. I RECEIVED A MILD CONCUSSION, AND FEEL GRATEFUL THAT I WAS NOT DRIVING WHEN THIS TOOK PLACE. *DT*JB *DT *DT *DT *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11245126

TAKATA RECALL OUR 2014 JEEP COMPASS WAS INVOLVED IN A 5 CAR ACCIDENT 3/4/2019 IN HENDERSON NV. PROCEEDING EAST BOUND ON I-215, A WHITE HYUNDAI WAS STALLED IN THE CENTER LANE IN THE BEGINNING OF RUSH HOUR TRAFFIC. A RED TOYOTA TRAVELING AT APPROXIMATELY 70 MPH STRUCK THE REAR END OF THE HYUNDAI CATAPULTING THE HYUNDAI ACROSS LANES INTO THE PASSENGER DOORS (FRONT AND BACK) OF OUR 2014 JEEP COMPASS DESTROYING THE PASSENGER REAR DOOR WHERE MY 12 YEAR OLD SON WAS SEATED CAUSING INJURY TO HIS SHOULDER NECK AND ARM. AT NO TIME DID THE PASSENGER SIDE AIRBAGS DEPLOY AS THEY SHOULD HAVE, WERE DESIGNED TO DO OR MARKETED AS A SAFETY FEATURE. IN ADDITION THIS CRASH WAS AFTER FULFILLING THE REQUESTED TAKATA AIRBAG RECALL WORK AND RETURNING OUR 2014 JEEP COMPASS TO CHAPMAN CHRYSLER JEEP SERVICE CENTER FOR RECALL WORK SPECIFICALLY ON THE OCCUPANT RESTRAINT CONTROLLER . THE RECALL WORK WAS COMPLETED BETWEEN 12/10-13/2018. OUR 2014 JEEP COMPASS WAS ALSO EAST BOUND ON I-215 TRAVELING APPROXIMATELY 60 MPH AND WAS JUST PASSING IN THE LEFT FURTHERMOST LANE THE STALLED HYUNDAI WHEN THE TOYOTA REAR ENDED THE HYUNDAI CATAPULTING THE HYUNDAI INTO THE PASSENGER SIDE OF OUR JEEP COMPASS.

NHTSA ODI 11184974

MY CAR CAUGHT FIRE AND IS A TOTAL LOSS. IT WAS DETERMINED THAT IT WAS ELECTRICAL AND STARTED FROM THE HEADLIGHT

NHTSA ODI 11163191

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. AN ATTORNEY CALLED ON BEHALF OF THE CONTACT. AFTER THE CONTACT PARKED THE VEHICLE AND EXITED, THE VEHICLE ROLLED AWAY AND STRUCK THE CONTACT. THE CONTACT WAS UNSURE IF THE PARKING BRAKE WAS ENGAGED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MULTIPLE FRACTURES TO THE RIGHT ANKLE, RIBS, AND RIGHT WRIST AS WELL AS ABRASIONS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *BF UPDATED 10/11/18*JB

NHTSA ODI 11130570

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE PARKING, THE VEHICLE WAS SHIFTED INTO REVERSE; HOWEVER, INSTEAD OF TRAVELING BACKWARDS, THE VEHICLE WENT FORWARD. AS A RESULT, THE CONTACT'S VEHICLE STRUCK A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 46,000. THE VIN WAS NOT PROVIDED. *TT CONTACT STATES THIS IS THE SECOND OCCURENCE. *TT

NHTSA ODI 11112341

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE THE CONTACT WAS DRIVING 35 MPH, ANOTHER VEHICLE FAILED TO YIELD. THE CONTACT WAS UNABLE TO STOP IN TIME AND CRASHED INTO THE DRIVER'S DOOR OF THE OTHER VEHICLE. THE DRIVER'S AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND HEAD, AND ALSO SUFFERED A STROKE DUE TO THE CRASH. THE CONTACT REQUIRED MEDICAL ATTENTION. THE DRIVER IN THE OTHER VEHICLE WAS UNINJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DRIVEN FROM THE SCENE AND REMAINED PARKED AT THE CONTACT'S HOME. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 40,000. *TT

NHTSA ODI 11091044

GAS PEDAL STUCK

NHTSA ODI 11076820

REAR OBLIQUE SIDE IMPACT BEHIND DRIVER SIDE FRONT WHEEL DID NOT TRIGGER SIDE AIRBAG, ALREADY FIXED FROM PREVIOUS RECALL. BOTH VEHICLES IN MOTION, JEEP WAS THE VEHICLE STRUCK WHEN PICKUP TRUCK DRIVER FAILED TO YEILD RIGHT OF WAY AT THE STOP SIGN. . RESULTED IN A BROKEN NECK TO THE 87 YEAR OLD JEEP DRIVER. TEXAS FORM CR3 REPORT (WHICH PHOTOS SEEM TO SOMEWHAT REFUTE) ATTACHED. BOTH VEHICLES TOTALED. PICKUP TRUCK LOST RIGHT FRONT WHEEL ON IMPACT. IT ENDED UP WEDGED BETWEEN THE VEHICLES.UPDATED 11/08/17 *BF UPDATED 8/21/18*JB

NHTSA ODI 11039652

MY OIL PRESSURE AND CHECK ENGINE LIGHT KEPT TURNING OFF AND ON. I CONTACTED THE JEEP DEALERSHIP IN REGARDS TO THE ISSUE, AND THEY ADVISED ME IT WAS NOT DANGEROUS. THE PROBLEM CONTINUED SO I ATTEMPTED TO TRANSPORT MY VEHICLE TO MY MECHANIC, AND AS I WAS TRANSPORTING THE VEHICLE I HEARD A LOUD "POP!" FROM UNDER THE HOOD. THE CAR BEGAN TO DECELERATE CAUSING ME TO HAVE TO PULL SAFELY TO THE SIDE OF THE ROAD FROM THREE LANES OVER. THE DASH BOARD PROCEEDED TO LIGHT UP AND A STRANGE SMELL BEGAN TO COME THROUGH THE VEHICLE. MY ASSOCIATE AND I GOT OUT OF THE VEHICLE TO CHECK UNDER THE HOOD AND FOUND THAT THE VEHICLE WAS ON FIRE. WE QUICKLY GRABBED OUR BELONGS AND MOVED A SAFE DISTANCE AWAY FROM THE VEHICLE. THE VEHICLE WAS ENGULFED IN FLAMES WITHIN 15 MINUTES AND REMAINED ON FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH IT. THE CAR WAS A TOTAL LOSS AND JEEP HAS DENIED ASSOCIATION WITH THE INCIDENT.

NHTSA ODI 11034210

NO PARTS TO FIX RECALL FOR LAST 2 YEARS

NHTSA ODI 10994578

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING 25 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAG FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10972077

THE VEHICLE WAS TRAVELING ON A HIGHWAY, WHEN SUDDENLY A LOUD "POP" NOISE (UNKNOWN ORIGIN) WAS HEARD. AFTER PULLING SAFELY TO THE SIDE OF HIGHWAY, A LARGE POOL OF FLUID WAS NOTICED UNDERNEATH THE VEHICLE, SMOKE BEGAN COMING FROM UNDER THE HOOD AND WITHIN MINUTES THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES AND A TOTAL LOSS. THE CAR HAD PREVIOUSLY BEEN SERVICED WITH OIL CHANGE AND FUEL INJECTION CLEANING TWO WEEKS PRIOR (3/4/2017). NO PRIOR MECHANICAL ISSUES . APPROX 39,000 MILES ON ODOMETER

NHTSA ODI 10967772

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING 5 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND REPAIRED. AFTER THE REPAIRS WERE MADE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT SOME WIRES IN THE REAR OF THE VEHICLE RELATING TO THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10917731

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED RAPIDLY. AS A RESULT, THE CONTACT CRASHED INTO A SIGN. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE BODY REPAIRS WERE PERFORMED; HOWEVER; THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

NHTSA ODI 10884474

TAMARA INFLATORS RECALL. I WAS HIT FROM RIGHT FRONT, AIRBAGS DEPLOYED EJECTING SOME KIND OF METAL OR PLASTIC AT A HIGH VELOCITY. I AND MY WIFE WERE TAKEN TO TRAUMA CENTER ER. I HAS HIT IN THE HEAD BY SOMETHING AND HAD A LARGE KNOT ON RIGHT SIDE FOREHEAD AS WELL AS RECEIVING A GASH ON MY RIGHT HAND BY SOMETHING AS WELL AS INJURED BACK. MY WIFE SUFFERED A LUNG COMPRESSION AND HER WHOLE CHEST WAS DISPLACED UPWARD. WE WERE ON A CITY STREET AND ANOTHER VEHICLE RAN A STOP SIGN HITTING US IN THE RIGHT FRONT. UPDATED 06/08/16*LJ *CN

NHTSA ODI 10871295

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE OPERATING THE VEHICLE, SMOKE AND FLAMES EMITTED FROM UNDER THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE. UPDATED 07/12/16*LJ

NHTSA ODI 10863552

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY SHUT OFF AND THE BRAKES FAILED. THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10863099

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND NECK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A BODY SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10760722