What 2,636 owners told NHTSA about the 2014 Jeep Cherokee

In December 2023 encountered a failure of the vehicles Rear Differential Module (RDM). Failure of the RDM on this vehicle poses several significant safety issues, not dissimilar to concerns raised by the failure of the PTU on this vehicle which eventually resulted in a recall by the manufacturer after many reports by owners. Vehicle mileage at this time was 72,829. As this failure occurred outside of the drivetrain warranty offered by Stellantis on this vehicle, I had the defective RDM replaced at my cost (an expensive repair). Then in December 2025 I returned to my Jeep dealer once again with grinding and binding issues from the rear end of the vehicle. Vehicle mileage at this time was 94,500. The dealer initially diagnosed this as a failed driveshaft bearing and a replacement was ordered. It took weeks for this part to arrive at the dealer. The new driveshaft was finally installed on January 26 of 2026 (another costly repair). When I arrived to pick up the vehicle it became immediately apparent that the originally reported issue in December 2025 had not been repaired. The dealer's repair shop performed another diagnosis and subsequently determined that the cause of my reported problem was the RDM. A new RDM was ordered. As the vehicle posed noted safety issues, it was left in the possession of the dealer's repair shop. Weeks later, a second replacement RDM was delivered to the dealer. However, the RDM received by the dealer had a cracked case and could not be installed. Hence, yet another RDM was ordered. Vehicle remains in the possession of the dealer awaiting a third RDM. As was the case with the previously mentioned PTU, there are reports by owners of this vehicle all over the internet of issues with the RDM on this vehicle. I believe the manufacturer should be compelled to execute a recall for these defective RDM units as was the case for the PTU units.

NHTSA ODI 11720855

The contact owns a 2014 Jeep Cherokee. The contact stated that while attempting to refuel the vehicle, the EVAP system had failed, causing the fuel nozzle to constantly shut off while fueling. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the fuel system located inside the fuel tank was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an Extended Warranty Coverage related to the failure. The failure mileage was 110,000.

NHTSA ODI 11704026

I purchased this 2014 Jeep Cherokee from Taverna Collection in Feb 2025 and received it in March 2025. The selling dealer was required to inspect the vehicle before delivery and did not report any transmission or valve-body issues. On June 25, 2025, the vehicle received a multipoint inspection at Auto Angel in Santa Fe. No transmission failure, shifting issues, or valve-body concerns were found. The Jeep was not showing symptoms related to Recall U90 at that time. After this, I attempted to have Recall U90 (PCM/TCM reprogramming) performed. Lithia Chrysler in Santa Fe confirmed the recall by email and scheduled an appointment, but after towing the vehicle to them they refused to perform the recall and repeatedly stated “there is no recall,” forcing me to tow the vehicle home and then again two days later to a dealership in Albuquerque. At the Albuquerque dealership, I gave clear instructions not to perform any paid repairs—including a transmission valve-body replacement—until the U90 reflash was completed and confirmed. I never received confirmation. The dealership later claimed they followed protocol but refused to release the WiTECH session report or timestamps showing when the recall work occurred. They told me I could only see documentation after paying $2,600. I contacted FCA/Stellantis. The case manager said her supervisor stated the dealer “followed protocol,” but FCA admitted this was based solely on the dealership’s word. FCA could not confirm whether they reviewed the WiTECH diagnostic session or any recall repair records. Under 49 U.S.C. §30120(i) and 49 CFR Part 576, manufacturers and dealers must retain detailed recall records, including diagnostic data and timestamps, to verify proper recall completion. FCA’s inability or refusal to verify the recall using these required records raises concerns that Recall U90 may not have been performed correctly or in the proper sequence. I request NHTSA review this matter.

NHTSA ODI 11701551

The contact owns a 2014 Jeep Cherokee. The contact stated that refueling the vehicle took approximately 20 minutes to accomplish. The contact had to pump the fuel slowly, and it was difficult to fuel the vehicle to capacity. There was only one fuel pump that the contact could use in the town of his residence. The contact stated that fuel was spilling on the vehicle and the ground while refueling. There was an abnormal fuel odor inside the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer on four occasions, where an unknown diagnostic was provided. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to two independent mechanics who were unable to assist because the mechanics were not certified. The manufacturer was contacted and opened a case. The approximate failure mileage was 161,334.

NHTSA ODI 11697971

My 2014 Jeep Cherokee began exhibiting repeated transmission and electrical malfunctions, particularly after startup or while idling. The most concerning issue is the appearance of a “Switch to Park” warning message, which occurs while the vehicle is already in Drive. When this happens, the transmission fails to engage properly, and I’m unable to shift into gear without cycling through Park multiple times. **seems to start happening after filling gas tank to full** This poses a major safety risk, especially in intersections or during stop-and-go traffic. The car has also experienced flashing odometer issues, rough idle, and erratic behavior when shifting — all of which point to a communication failure between core modules (BCM, TCM, PCM). A Chrysler-certified dealership performed a proxy alignment after acknowledging that the modules were “talking at the same time.” While no fault codes appeared on my OBD-II scanner, the dealer determined that the issue required a software-level alignment. However, I was told this is not part of any current recall or TSB, despite my symptoms being identical to other complaints already logged (e.g., NHTSA ID 11425007). This problem has occurred multiple times, both before and after dealership service. I was also informed there are no current recalls, but VIN-based systems like VinSeeker.com have suggested there may be open recall alerts related to transmission or software issues. This type of malfunction places the driver and passengers at risk of unexpected stalling, transmission disengagement, or inability to accelerate — especially dangerous in high-traffic areas. The issue appears to be known, systemic, and potentially tied to faulty transmission control software or defective module synchronization.

NHTSA ODI 11670815

When starting again and driving in Slidell Louisiana only 70458 car is making loud noises from console radio network seems as if it's a tracking device linking into my car causing it to break gas is just draining starting Is loud just went to jeep in Nola jeep Xtreme on 29th all was fine seems as if there plugging in broke cars or trucks on my car. When off it makes noises every 20 min it's very odd when driving stalling like not going I'm not sure oil change not due as of yet even with message system on progressive seems as if they have done this also as when I went to Hattiesburg Ford where I purchased stopped please call me with answers I do not own any other cars trucks four wheelers or motorcycles. This is very disturbing. I pay notes on this and am being robbed I lost my Corolla like this the FCC and FAA are having same problem satellite please call me asap

NHTSA ODI 11640244

While ATTEMPTING to fill up with gas the fuel nozzle kicks off REPEATEDLY, as if the tank is full! This has been occurring for the past year or so.

NHTSA ODI 11636572

When is someone going to hold Chrysler liable for all of its fuel tank problem instead of passing the problem onto the consumers! The fuel tank 68217191AD im my 2014 Jeep Cherokee has been changed five times. I don't know about you but that tells me they have had problems with this tank from the very beginning. The new 68217191AF costs around 800 dollars to replace and they won't guarantee it not to do the same thing. They also have tank problems in other vehicles they make. If you don't hold them liable for their mistakes they will they will say sorry we know it's a problem but since it's not a recall you have to pay. Also had gas come flying out of tank getting on face arm and leg.

NHTSA ODI 11630361

This vehicle has an extremely dangerous & ongoing issue related to the 9-speed transmission. Many times the vehicle does not know when to shift, sputtering/sluggish/jerky when accelerating from being stopped and coming to a stop. Frequently the vehicle engages itself into Neutral and/or Parking Brake while driving at both city and highway speeds. This is a very dangerous safety hazard as any motorist trailing behind me can not anticipate the sudden deceleration that ensues. The vehicle then either becomes "stuck" in a gear at too high an RPM at given speed, or engages the parking brake or seems to then be in Neutral. These instances regularly frequent, leaving me having to pull off side of roadway in sometimes dangerous position, perform handful of restart cycles in order to clear the condition and be back in a proper enough gear-state to get back on the road. The following cluster warning lights coincide with the issues: "Check Engine" - "Service Transmission" - "Service Parking Brake". After a handful of restart cycles, the lights clear from the cluster, but the issues remain. The vehicle is unable to come to a comfortable complete stop without a premature-sudden jerk stop. This throws anyone in the vehicle forward in their seats. Also, when ascending an incline or traversing a decline, the vehicle shifts off-sequence in such a way to violently jerk-kick, feeling as though something in the drivetrain will disconnect itself from the chassis. I have recently attempted to submit a recall request over the phone with Chrysler as these conditions are well documented past recalls that are "no longer open". Most notably Chrysler Recall Numbers V69, S55, and P31. They will not "waive" repair costs for me. I purchased the vehicle in March-April of 2024 with 87,000 miles. If previous owner & dealership did not address the recall when it was open, I feel it should not be my financial responsibility to correct, nor should I be absorbing the negative equity when traded in.

NHTSA ODI 11629157

As of this date: Started about a year ago, when Jeep was over 150,000 miles. When accelerating to turn or from a stop sign or light, vehicle would stall, mimicking the feeling the vehicle ran out of gas. This occurred about once a month. Working at home and not driving my vehicle as much its hard to say if it would have occurred more often. Checked for any codes, none appeared. As I have recently started driving back in the office 3 days a week, the issue of stalling at any given time with no warning began occurring more often. Took it to trusted local service shop, they changed the purge valve pump and gas cap, as they were puzzled on the problem. Did not seem to matter if gas was full, half or under half. The issue occurred twice within 2 weeks. Service shop recommended taking to dealership. Jeep dealership are not aware of any similar issues. Which I found interesting as I researched and found massive posts from various jeep forums as well as this one. They capped off hose to charcoal canister, hoping that would help. And told me its a process of elimination at this point. The next evening it stalled again. I have now parked my vehicle as this has become a safety hazard. Stalling anywhere at any given moment could cause a tragic accident. will be contacting dealership to voice my concern. Hoping for a positive resolution.

NHTSA ODI 11625234

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the vehicle jerked and stalled. The vehicle was able to restart on several occasions; however, on one occasion the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the EVAP valve, evaporative emissions system leak detection pump, and the vapor canister seal needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was towed to the dealer where it was diagnosed that an unknown part in the EVAP and fueling system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11600820

When tank is filled up, my car stall or jumps and losses power when in drive and come to a stop, it tells me to put in park. But has done it while driving and just died, but it happens every time I fill up my tank, but it’s bad when I get to a red light and it jumps or when I come to crossing and just jumps in traffic or stops

NHTSA ODI 11580811

The contact owns a 2014 Jeep Cherokee. The contact stated that while refueling, gasoline was spilling from the vehicle. Additionally, the contact stated that while driving at approximately 60 MPH, the headlights exploded. The vehicle was taken to a dealer where it was determined that the headlights needed to be replaced. The vehicle was repaired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11575949

When gas pedal is pressed starting from a stop, the jeep doesn’t move right away, then jerks forward. Also, when driving, it sounds like the automatic gear is not shifting up, sounds like the jeep is “reving up”. Another thing happening, is as I start moving, I hear a clunk sound, towards the rear of the jeep, like something might fall off

NHTSA ODI 11563660

Tank is stuck at 1/4 full, some kind of issue withe the fuel tank. Can will run out of gas if miles are not monitored. The Gas Tank Aux Pump or design of the tank (Hump over drive shaft) is creating an issue.

NHTSA ODI 11562827

Car wont accept gas, the gas tank becomes vapor locked, particular in cold weather. When you try to fill it you have to keep the gas at a triggle or the system will over flow. Takes like 5 minutes to fill up a tank easy in the winter if your luck.

NHTSA ODI 11562828

The contact owns a 2014 Jeep Cherokee. The contact stated that while refueling the vehicle, the pump nozzle continuously shut off. The contact stated that he drove to several gas stations, where the failure recurred while refueling the vehicle. Additionally, the contact stated that the vehicle was running rough and hesitated to respond while driving and depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where several fuel lines were replaced, and other fuel lines were blown out, and the charcoal canister was replaced; however, the failure recurred. The vehicle was taken back to the independent mechanic, where the fuel tank and the fuel neck were replaced; however, the failure recurred intermittently. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 145,000.

NHTSA ODI 11550608

Car stopped without warning in middle of road. Would not start. NO Warning lights on dash. Answer: Low oil level, car just turned engine off. NO dash warning for low oil. Happened multiple times. Now: After filling with gas, stopped at light, warning messages "Put Car in park" then drive. When put in Drive, rough and huge thunk. Almost got hit, but was able to pulled over. Called AAA., waited 45, and he drove it up onto bed to bring to mechanic. No problem. They did an oil change. Drove for days then very rough idle and driving. Each time, I was able to pull over w/o being hit. Now sometimes running sluggish going down road and almost hit again. This car is not even 10 years old, but I've lost count how many close calls my family has had. If you go on any of the Jeep forums, many, many owners are complaining abouts these same issues. Why does the maker of Jeeps fix all these issues on the forums BEFORE they build or design new ones?! I have owned a Jeep Grand Cherokee(electrical), Jeep Commander(rust from bottom up), Jeep Compass, now the Jeep Cherokee (by far the WORST one). Was a Jeep fan, but I have never run into so many weird issues. Even my mechanic has given up and said bring to dealership. He has 5 different Jeeps all with electrical/unknown issues.

NHTSA ODI 11548672

Engine stalls after filling tank. I’m not over filling it I stop at the first click and don’t put in a drop more. My engine will still stall and most times my car will completely shut off when I come to a stop.

NHTSA ODI 11540921

Vehicle stalls/doesn’t start when gas tank is full. This has happened while driving.

NHTSA ODI 11534189

When I fill up my car completely the car will sputter and turn off when idling at a stop. Then it may turn off and says to put in park. This has happened several times and in intersections which one incident almost caused an accident. Only happens when car gas tank is completely full. Please advise. Thank you

NHTSA ODI 11522365

The vehicle keeps loosing power, everything has been tested battery wise it not the battery. It’s acting like it’s not getting fuel. This started 3/28/23, between 40 and 60 vehicle shakes and is hesitant to go. Vehicle will jerk badly and clunk. While the check engine light starts flashing. When codes are check they are for power loss & failure.

NHTSA ODI 11515270

Everytime I fill up, the car acts like the transmission is faulty. Tried to die when stopping, barely runs. On dash warning says to have transmission serviced. I have to drive approximately 6 miles, restart the engine, then it's fine. Happens everytime. Took it to the Bossier city, la. Dealership and they wanted to sell me a transmission job. I informed them of others with same problem and the said they never heard of that problem.

NHTSA ODI 11514535

My Jeep is stalling and it cranks but then while driving for a while it shuts down and you have to crank it back up

NHTSA ODI 11513854

1. The 2014 jeep Cherokee has stopped accepting gas except for .5 gallon intervals. Yes it is available for inspection 2. The possibility of running out of gas and the car stalling out. 3. Yes Dewey Dodge has evaluated the vehicle. 4. Jeep headquarters has received the dealer documents and complaint from us about our jeep 5. No warning. Just stopped being able to get fuel in tank with out reengaging pump multiple times and taking over 30 min to get gas. This problem first occurred within the last 3 months.

NHTSA ODI 11513295