What 741 owners told NHTSA about the 2014 Hyundai Sonata

The engine seized while driving on the highway. The car is currently at the dealership. It started making gurgling noise and slowed down while driving. This happened in the middle of the road while driving, putting me and other drivers at safety. The dealership inspected the car and they said the engine seized. There is a recall and multiple complaints concerning this car. They have now said that they will not honor the recall and repair the car because I don't have all the oil change documents. I bought the car as a used car and have my documents since I have owned the car. They are taking care of the issue that is definitely manufacturing issues.

NHTSA ODI 11524411

5/25 Driving down the e-way step on the gas to pass a car engine just cut off while I'm doing 60 mph. I had to cross two lanes just to get to the emergency lane.

NHTSA ODI 11524562

The engine locked up right as I pulled into my driveway. No warning lights or anything indicating there was a problem. I’m lucky to have made it home when it happened. I know other Hyundais are being recalled for the same thing. Not sure why my year isn’t being looked into

NHTSA ODI 11521463

My car has been at the dealer since 5/3 which i had an appointment for the TXXI engine failure and fuel pump 227 recalls. I was driving my lights all came on and the car decelerated and wouldn't speed up anymore the steering wheel also got tight.i just got oil change at the end of March and haven't been any long distances. I was told 2 days later that my car was being diagnosed it is now 5/10 and I'm still being told my car is being diagnosed with absolutely no update, they also refuse to give me a rental car or provide a out of house rental... They are making me pay out of pocket for rentals then can only post for reimbursement which isn't guaranteed after the work is done but cannot give me any type of word on even when the diagnostic will be done. I asked if they have any order to diagnosing like is it in order he said no i said so someone can bring their car in after mine and get completed before for same thing just depending on which the technician decides to do the advisor said yes candidly. I've been calling for updates and have not received anything other than the diagnosis is still not done after 7 days. I'm paying for a car that i don't have access to and it's not being expedited in order. When i dropped the car off they said it would take 4 days tops with are they starting my car then not finishing.

NHTSA ODI 11521336

On our way back home from a road trip, the Sonata lost horsepower and I was only able to drive at about 40 mph (on highway). Once we reached the next town, stopped at an AutoZone since the check engine light came on. Tested the issue and it looks like the car went into safe mode and there was an issue with engine oil consumption. Added more oil and continued our way home. We were stopping about every hour to "rest" the car for about 30 minutes and recheck oil levels. After the 30 minutes, we continued on our way home. Once we pulled up tp our home, the engine died. We were fortunate that it didn't happen on the road. We haven't been able to turn the car back on. It has been like this since July 2022. Sitting in our driveway. We have contacted the dealership where we purchased the car and they refuse to have the car towed to their location and they won't even look at our vehicle. Currently, our VIN is not coming up with the engine recall when I search it here but it looks like our vehicle is also affected by that recall. We did receive a notice previously.

NHTSA ODI 11518532

I bought my car in December of 2020 with 64,000 miles and it start stalling in August of 2021. They did work on it and said it was good then it completely stopped in November 2021 and they said my engine was bad and they weren’t fixing it. I didn’t even put 10k miles on there. There was 72,028 miles when I took it in.

NHTSA ODI 11515859

Check Charging system warning pops on and the car slowly loses power. Steering and braking are effected. So many people with this issue. It's scary. No highway driving for me!

NHTSA ODI 11514349

Hello! I bought a car at an auction, it had the crankshaft bearings turned and it was knocking. I decided to repair it myself in my workshop . When I disassembled it, all the bearings and crankshaft necks were erased there (I kept all the details) the connecting rod on the 3rd cylinder was black and the bearings were erased into dust. I repaired it myself, but it still doesn't sound right (but errors don't burn) . A friend told me about the problems associated with this model and I found out on the website that there is a review on the engine. Therefore, I immediately went to the Hyundai dealership, where I was refused a recall saying that I had a good engine because the engine error lamps do not burn. To which I objected by saying that the recall policy warns of bringing the engine to jamming and a possible accident (despite the fact that the engine was already on the verge of this). In fact, the motor has already died. What should I do next. I understand if there is a review of a poor - quality engine , it needs to be replaced ( I didn 't come up with it ) . Thanks for understanding.

NHTSA ODI 11514453

I ALREADY REPLACED MY ENGINE BECAUSE THE CAR ALWAYS BURNED ALOT OF OIL. I NEVER HAD A OIL LEAK BUT I HAD TO CONSTANTLY ADD OIL TO THE CAR A COUPLE OF TIMES A MONTH. AFTER REPLACING THE ENGINE I DROVE THE CAR FOR ABOUT 4 MONTHS. THE CAR STARTED STALLING ON ME (NO WARNING LIGHTS) THEN WOULD START BACK UP AFTER A FEW TRIES. THIS LAST TIME I DROVE THE CAR I WAS DRIVING MY CAR ON A MAIN BUSY ROAD. I STOPPED AT A RED LIGHT WAITING FOR IT TO TURN GREEN. THE LIGHT TURNED GREEN, I WENT TO PROCEED AND THE CAR JUST STALLED ON ME AGAIN. NO WARNING LIGHTS OR ANYTHING TO GIVE ME AN INDICATION THAT THE CAR WAS HAVING ISSUES. I TRIED TO RE-START THE CAR AND IT WOULDNT START. I HAD TO GET MY VEHICLE TOWED TO A MECHANIC SHOP. IT HAS CURRENTLY BEEN IN THE SHOP FOR ABOUT A MONTH NOW AND THE MECHANIC IS HAVING A HARD TIME TRYING TO FIGURE OUT WHAT'S WRONG WITH THE CAR. I WAS TOLD PREVIOUSLY THAT THERE WERE RECALLS ON THE ENGINE BUT EVERYTIME I CALL THE HYUNDAI DEALERSHIPS THEY TELL ME THERE ARE NO RECALLS FOR MY VEHICLE. I HAVE ALREADY PAID ATLEAST $3,500 IN REPAIRS AND STILL HAVING ISSUES

NHTSA ODI 11514027

This fuel pump recall 227 was issued on May 2022 and I've yet to be able to make an appointment to get it fixed. The Hyundai of San Bruno I was finally able to reach said they'll call me back when the parts come in. That was almost a year ago and when you call their service department, you can't even leave a voicemail. On some occasions you can leave a voicemail, but it's never returned. This is a fuel pump hose, not a complicated part. They should have this part. This is unacceptable as this recall addresses a potential fire risk.

NHTSA ODI 11514041

I was commuting home from work when suddenly there was smoke coming from under the hood and the vehicle completely stopped working in the middle of the road. It would not accelerate and I had to get help to move it into a parking lot. I had to get it towed to my home. The car will not start. If we turn the key to try to start it, the engine starts smoking.

NHTSA ODI 11513507

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving approximately 55 MPH, an abnormal knocking sound was heard coming from the engine. There were no warning lights illuminated. The contact continued to drive, but the vehicle lost motive power and stalled while driving. The contact stated that while the vehicle was rolling, he shifted into neutral(N) and restarted the vehicle; however, several unknown warning lights illuminated while accelerating, and the vehicle lost motive power and stalled. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the residence. The contact stated that he had received unknown recall notices related to the failure. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they could not assist because he had not serviced the vehicle at a Hyundai dealer since 2018. Additionally, the manufacturer advised the contact to file a claim with BBB regarding a class-action lawsuit. The failure mileage was unknown.

NHTSA ODI 11513211

The car used up to 4 quarts of oil per week with just driving when necessary. It burned oil and blew it out under the hood.

NHTSA ODI 11511459

Vehicle caught fire.

NHTSA ODI 11511463

I bought a car from rightway automotive Fort wayne Indiana it's been in the shop several times and currently in the shop since December 22, 2022 to still today February 11th 2023. This time my car is at hoosier car store in Fort wayne Indiana and has told me several times it done and then keeps turning around with another problem and I can't get rightway or hoosier to respond and tell me what's going on

NHTSA ODI 11506741

The contact owned a 2014 Hyundai Sonata. The contact stated there was play in the steering wheel while driving at various speeds. The vehicle was taken to the dealer where an unknown repair was completed. Additionally, the contact stated that the vehicle made abnormal sounds while driving. The vehicle was taken to the dealer where it was diagnosed that there were metal shavings in the engine oil. The contact stated while driving 10 MPH, the steering wheel loosened up inadvertently and she lost control of the vehicle. The contact depressed the brake pedal but the vehicle failed to respond, causing the vehicle to crash into two occupied vehicles. The air bags deployed. The contact sustained a seat belt mark, and soreness on the neck and shoulders. The contact also sustained numbness in the right hand. The contact later sought medical assistance. The occupants of the other vehicle did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot, where it was awaiting to be totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 2,000.

NHTSA ODI 11505840

After driving for about 45 minutes, car began to shake and make loud knocking noises, and the check engine and oil light both came on. After adding 3-4 quarts of oil in order to get to the destination, it seemed okay. After turning the car off, and back on, after about 15 minutes of driving the shaking, loud knocking noises and check engine light turned back on. At this point, the car was towed to a local mechanic. The mechanic noted that this was a problem with the engine and oil line and should be brought back to Hyundai because there is an active recall regarding this issue. Upon bringing the car to the Hyundai dealership, they agreed it was a recall issue and would fix it under the recall. Two days later we were informed from Hyundai that it would be $8,000 to replace the engine because the car is about 2,000 miles over the recall warranty and they will not make any exceptions. After calling Hyundai's corporate number, they agreed that it cannot be fixed under the recall warranty. They also confirmed that they never notified us regarding this recall. If we had known, we could have fixed this while it was under the mileage. The car is not drive-able and we are devastated by the lack of communication from Hyundai and refusal to fix this issue. There was no warning and while we are grateful nobody was hurt, this is extremely dangerous and we are now left without a car!!

NHTSA ODI 11504632

Hyundai Theta Engine Recall/Repair/ Replace 2G Blue Link Telematics Deactivate Safelite Repair-Rear Windshield Defrost and Sat Radio Antenna Array replacement... Reporting to Federal Agency because of Federal Contract OFCCP occupational problems and to see if vehicle can be replaced applying California Lemon Law...

NHTSA ODI 11499145

Sounds like engine is gonna blow and the oil is where it needs to be.

NHTSA ODI 11498239

In the GDI engines, the fuel is injected into a camshaft-driven high-pressure pump and use a higher than normal compression ratio for increased power as well as “dished” pistons for increased combustion in the cylinder. But GDI engine defects allegedly cause oil consumption, restricted oil flow, sudden stalling, engine failures and non-collision fires. The plaintiff says Hyundai ramped up production and got in a rush which caused the workmanship to suffer when the GDI engines were created. Engine blocks, pistons, connecting rod bearings and other components are defective due to the workmanship. By failing to fit together, the engine components allegedly fail prematurely which causes metal debris to travel through the engine oil. Contaminated oil then causes a lack of engine lubrication which damages the GDI engines

NHTSA ODI 11497993

Car has an oil consumption issue. I noticed noise coming from the engine, checked my oil and found its was empty. I brought my car into the dealer and was told about the oil consumption suit, I was out of warranty and that hyundai won't do anything for me because I am not the original owner. I was told later from another auto shop that I was given false information because this is a campaign. I am the 2nd owner of this vehicle.

NHTSA ODI 11497888

I bought my car at 97k miles in June 2022. From the 2nd day of having it, my car was shaking horribly. I sent it back to the dealership they said the front motor mount was collapsed. They repaired it but said there is still shaking but they don't know why. About 2 months later, I get in with Universal Hyundai and they only say that I need my axels and spark plugs replaced along with the air filters. They do a balance and alignment on my car as well as an oil change. The balance and alignment was either not done properly or my car just needs it done super regularly. Not too long after while I'm driving out of a friend's neighborhood my car is in drive and I'm going around 5 mph, my car stops with all of the lights on. I turn my car off and back on and carefully drive it home. Also, my car key always gets locked up in the ignition. One day I go to turn my car off and my ignition locks and I had to get my car towed and my ignition replaced with new car keys. Later, I take it to my mechanic to see what he can do and to get another oil change. He said he doesn't think it's my axels but my motor mounts and other things. Then my check engine light goes off a week later and it's my power train and anti-lock brake system. The next day on the way back to the mechanic my car slows down, I was only going 40ish mph, and all of the lights are shown. I turn my car off and on and I get it to my mechanic (my mechanic only down minor stuff btw). I start hearing a woodpecker noise from the engine and my mechanic tells me to get it to the shop asap. The next morning, I call my warranty to see if it's covered and they tell me that my engine will blow if I drive on it. And now my car will be in the shop for a month. And I can't find out the service done to my car prior to me owning it. And every time I take it somewhere they don't know what's up with it completely.

NHTSA ODI 11497193

MY CAR HAS BEEN DRIVING IN LIMP MODE FOR ALMOST TWO YEARS. I HAVE TAKEN IT TO THE DEALERSHIP OVER 8 TIMES FOR THE SAME PROBLEM WHILE IT WAS STILL UNDER WARRANTY. THE REPLACED THE KNOCK SENSER TWICE AND IT PASSES THE BEARINGS TEST. MY CHECK ENGINE LIGHT BLINKS AND IT HESISTATES WHILE DRIVING. I ONLY HAD THE CAR FOR ONE MONTH SINCE THIS STARTED AND EVERYONE IS GIVING ME THE RUN ARAOUND AND NOT FIXING THE PROBLEM. NOW MY WARRANTY IS EXPIRING BECAUSE I HAVE OVER 100,000 MILES ON IT BUT NOTHING IS FIXED.

NHTSA ODI 11497138

I got my oil changed and in 2 weeks time I noticed a burning smell and checked my oil and there was not a drop of oil. I noticed there was an open investigation into Hyundai vehicles and how some are using excessive amounts of oil with no prior warning signs. Just wanted it documented that this is a legit issue and needs to be addressed ASAP..[XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11494831

I am the owner of a 2014 Hyundai Sonata. That car is 8 years old and has 69K miles on it. At no time did Hyundai Motor Company notify that my car was impacted by an engine failure recall. On November 10, 2022 the car was being driven. At no time did it give any potential warning, instead the car fully stopped while in motion at 25 mph. There was no warning, no lights appeared on the dashboard until the car had stalled itself out. When I called the local dealer where the car was purchased, I was promised a call back. That call never came. I was able to contact someone at corporate who did confirm the vin number of my car is on an engine recall. I was told to contact a local dealer to find someone to replace the recall alerts. Again the local SURESKY dealer cannot help me. After spending 4 hours on the phone, I was able to connect with someone in a service department who indicated that the return volume of these car is so extensive that they are backlogged 3 to 4 more. I would encourage all users of this car to immediately end use of it. I would encourage all users to look into local LEMON laws. This entire recall was handled completely wrong by Hyundai Corporate who. Nobody can answer questions, they can only pass you around. The company should be investigated for consumer fraud at the state and federal level. The company should be investigated for proper accounting, proper tax reporting, for the recall.

NHTSA ODI 11494807