What 277 owners told NHTSA about the 2014 Honda Civic Cng

THE CAR JUST SPED OUT CAUSING THE AIRBAG TO EXPLODE. ...UPDATED 01/07/15 *BF

NHTSA ODI 10667566

I RECEIVED A NOTICE ABOUT A RECALL FOR MY VEHICLE AND WAS URGED TO ACT PROMPTLY IN GETTING IT FIXED. I WAS TOLD IN THE LETTER TO CALL MY HONDA DEALERSHIP SO THEY COULD ORDER REPLACEMENT PARTS AND THEN SCHEDULE TO DROP OFF MY CAR FOR THEM TO BE ABLE TO INSTALL THE REPLACEMENT PARTS. I CALLED DUVAL HONDA ON CASSAT AND WAS TOLD BY THE SERVICE DESK THAT THEY WERE NOT ORDERING PARTS UNTIL I BROUGHT THE CAR BY FOR AN INSPECTION FIRST, BUT THEY COULD NOT INSPECT ANY CAR AFTER 3PM. I FIND THIS EXTREMELY UNSATISFACTORY SINCE MOST OF US THAT OWN THESE CARS WORK FOR A LIVING. THE LADY I SPOKE WITH CALLED HER MANAGER AND HE CONFIRMED THAT NO, THEY WERE NOT INSPECTING CARS FOR THIS RECALL AFTER 3PM I CALLED A DIFFERENT DEALER IN TOWN AND THEY ARE ORDERING THE PARTS WITHOUT SEEING MY CAR AND I HAVE SCHEDULED TO DROP IT OFF WITH THEM. YOU SHOULD KNOW THAT NOT ALL DEALERSHIPS ARE HELPING PEOPLE WITH THIS PROBLEM! *TR

NHTSA ODI 10648911

WHILE DRIVING ALONG AT NORMAL SPEEDS, MY VEHICLE ALERTED ME THAT THE AIRBAG SYSTEM NEEDED TO BE CHECKED. I IMMEDIATELY CALLED THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED AND AN APPOINTMENT WAS MADE FOR ME TO BRING THE VEHICLE IN FOR INSPECTION. I TOOK THE VEHICLE IN TO THE DEALERSHIP AND WAS TOLD THAT THEY WERE UNABLE TO FIND ANYTHING WRONG WITH THE SYSTEM. THE SRS LIGHT WAS RESET AND I WAS ADVISED TO CONTACT THE DEALERSHIP IF THE LIGHT CAME ON AGAIN. I DID NOT MAKE IT HOME BEFORE THE LIGHT CAME ON AGAIN. I AGAIN CONTACTED THE DEALERSHIP AND WAS ADVISED THAT I WOULD NEED TO BRING THE VEHICLE IN AND LEAVE IT ALL DAY FOR THEM TO BE ABLE TO DETERMINE WHAT IS CAUSING THE LIGHT TO COME ON. *TR

NHTSA ODI 10629503

I, [XXX], ATTEST THAT THE EVENT DESCRIBED BELOW IS THE TRUTH OF WHAT HAPPENED IN THE ACCIDENT ON 03/30/2014. SIDE AIRBAGS DID NOT DEPLOYED. ON SUNDAY MARCH 30, 2014 I HIT VERY BY ANOTHER CAR THAT RAN THE RED LIGHT. THE GALANT WAS GOING AT A SPEED OF 55 MPH WHEN IT HIT ME, THE FORCE WAS GREAT THAT THE CARS THEN SMACKED TOGETHER AND SPRANG OUT AGAIN. I NOTICE THAT THE AIR BAGS DID NOT DEPLOY; SIDE OR EVEN FRONT. I CALLED MY PARENTS. THE FLORIDA HIGHWAY PATROL ARRIVED. FIVE MINUTES LATER MY PARENTS ARRIVED. THE JSO AND FHP THEN IGNORED ME FOR 20 MINUTES, WHILE THEY TALKED WITH THE OTHER DRIVER. DAMAGE WAS FRONT DRIVER SIDE WHEEL WAS BENT SLIGHTLY IN-WARD AT AN ANGLE, AXLE ROD AND STRUT SHOT, WHEEL WELL HAD DE-WELDED FROM THE MAIN BODY. CRUMPLED AROUND THE DRIVER SIDE WHEEL, DRIVER SIDE DOORS WHERE NOT DENTED BUT A SLIGHT WARP WAS IN THE DOORS SO THEY DID NOT COMPLETE TOP CLOSURE. REAR DRIVER SIDE LAMP AND BUMPER CRACKED/DETACHED. IN THE INTERIOR, THE CENTER CONSOLE WHERE THE GEAR SHIFT WAS HAD POPPED THE PLASTIC. MY VEHICLE WAS TAKEN TO PEARL COLLISION CENTER, WHO ESTIMATED THAT THEY COULD FIX THE DAMAGE. WHEN I QUESTIONED THIS, THE REPRESENTATIVE STATED THAT THE CAR WAS NOT TOTALED DUE TO DAMAGE WAS DEEMED 30% OF THE ACTUAL COST OF THE VEHICLE VALUE. I QUESTIONED WHY THE AIR BAGS DID NOT DEPLOY AND IF THEY WOULD BE CHECKED. I WAS HIT PRETTY HARD AND WHY HAVE AIR BAGS FOR SAFETY IF THEY DON''T WORK. I ALSO QUESTIONED THE TRANSMISSION AND ENGINE. STATE FARM WOULD NOT ANSWER MY QUESTIONS OR WOULD AMERICA HONDA ABOUT THOROUGHLY CHECKING THE AIR BAGS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10584077