What 466 owners told NHTSA about the 2014 GMC Acadia Limited

Unknown

NHTSA ODI 11739189

The contact owned a 2014 GMC Acadia. The contact stated that while driving at an undisclosed speed, the contact was avoiding crashing into another vehicle when the contact's vehicle crashed into a tree. The air bags did not deploy. The contact stated that some good Samaritans assisted the contact in getting out of the vehicle. The contact stated that the vehicle was totaled when it crashed into a tree. In addition, the contact stated that within 5–10 minutes later, the vehicle was engulfed in fire. The local fire department arrived and extinguished the fire. The contact stated that the vehicle was consumed in the fire. The vehicle was condemned as a total loss by the insurance company. The vehicle was towed to a local tow yard. The contact declined medical transport to the local medical center, however the following day, the contact went to the local medical center. The contact sustained cuts and abrasions on both legs and knees primarily, cuts and abrasions to the right and left arms, a large bruise on the left side of the chest, right side of chest pain, and severe pain in the right shoulder and back. In addition, the contact stated that on February 02, 2026, the vehicle was serviced for an unknown recall repair in which the driver's side air bag was replaced. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 138,000.

NHTSA ODI 11726679

called dealer faulkner gmc multiple times while recall was in force they kept saying they would schedule me when part was available found out that recall was over never got the airbag replaced this is a serious safety defect that needs to be fixed please investigate

NHTSA ODI 11717747

Acadia Denali had Takata air bag inflater replaced, service air bag light is still on. Dealer stated there is a side air bag problem as well. 2014 Acadia’s had previous recall for side airbag issues, most likely is same issue the vehicle isn’t listed. Contacting corporate regarding issue.

NHTSA ODI 11700921

The contact owns a 2014 GMC Acadia. The contact stated that while at a stop, the vehicle experienced a loss of automotive power. In addition, the contact stated that upon further inspection, the fuel gauge failed to properly display the fuel level. No warning light was illuminated. The vehicle was towed to a local independent mechanic, where the unknown repairs were made; however, the traction control, ABS, Stabili-trak, and seat belt warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to NHTSA Campaign: 14V614000 (Electrical System), 14V266000 (Seat Belts), 21V246000 (Air Bags), and 14V223000 (Electrical System, Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11694995

Service airbag warning light

NHTSA ODI 11692377

See attached document for complaint.

NHTSA ODI 11686365

The contact owns a 2014 GMC Acadia. The contact received recall notification of NHTSA Campaign Number: 23V334000(Air Bags), and the vehicle was taken to the dealer several times for the recall repair; however, the contact was informed that the wrong parts were received. The contact was informed that the wrong color of part had been delivered. The contact stated that the issue had persisted for months. The manufacturer was made aware of the issue, and the contact was informed that the dealer would be contacted regarding the issue. Additionally, the contact stated the recall safety risk was major, and the contact was afraid that the vehicle would experience the failure. The contact had not experienced a failure.

NHTSA ODI 11679166

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11678233

The contact owns a 2014 GMC Acadia. The contact was advised about the VIN being included in NHTSA Campaign Number: 23V334000 (AIR BAGS) at the point of sale. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11674046

Received a safety recall and called Greg Lair GMC to schedule repair. Service guy told me the part is backorder. Called first of June and dealer still says part backorder. Letter said the parts were available. Is the dealership just not wanting to comply with this recall?

NHTSA ODI 11672611

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted; however, the contact was informed that parts were on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11663765

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11662719

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11659684

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11657194

Unknown

NHTSA ODI 11652679

The contact owns a 2014 GMC Acadia. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where the recall repair of NHTSA Campaign Number: 23V334000 (Air Bags); was performed; however, the failure persisted. The dealer was contacted and informed the contact that the failure was related to the front passenger's side air bag. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a complaint could not be filed. The failure mileage was unknown.

NHTSA ODI 11651758

I received a letter in 2022 regarding an airbag defect in my 2014 GMC Acadia which stated that they would call me when it is my turn to replace it. They airbag light or notification did not appear until 2024 which I called GMC to report it and schedule an service appointment. I was told that there was "NO DEFECT OR RECALL FOR AIRBAGS IN MY MODEL CAR" even after I explained the letter. I was then told I would have to pay 350 for it to be diagnosed then an additional costs for servicing. We continued to drive it as we do not have other options in HI. The airbag service light reappeared on [XXX] for 2 days and we are concerned why, where, how and who will take our complaint/life seriously? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11647283

The contact owns a 2014 GMC Acadia. The contact stated that the AWD warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure with the air bags. The failure mileage for the AWD failure was approximately 175,000. Parts distribution disconnect.

NHTSA ODI 11644707

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the parts were available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11634635

I've received a recall notice for my vehicle and the part to fix this issue has been on back order for over a year.

NHTSA ODI 11630945

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11629748

The contact owns a 2014 GMC Acadia. The contact stated while driving approximately 40 MPH, the air bag warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11626153

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,000. Parts distribution disconnect.

NHTSA ODI 11623757

The contact owns 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11621329