What 356 owners told NHTSA about the 2014 Ford Mustang Gt350r

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V1319000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL I WAS ORIGINALLY NOTIFIED OF THE RECALL BY LETTER FROM FORD CUSTOMER SERVICE DIVISION IN JULY OF 2015. IN MAY OF 2016 I RECEIVED ANOTHER LETTER FROM THEM INFORMING ME THAT THE REQUIRED AIRBAG MODULES WOULD BE AVAILABLE IN THE 4TH QUARTER OF 2016. SINCE THEN I HAVE INQUIRED AT THE DEALERSHIP, 5 STAR FORD IN NORTH RICHLAND HILLS, TX, ON MULTIPLE OCCASIONS AND WAS TOLD EACH TIME THAT THEY HAD NOT RECEIVED THE REQUIRED PARTS AND KNEW NOTHING FURTHER REGARDING THE MATTER. SINCE I RESIDE IN A HOT AND HUMID AREA WHICH IS SAID TO BE THE WORST ENVIRONMENT FOR POTENTIAL AIRBAG MODULE FAILURES, IT WOULD SEEM LOGICAL THAT MY AREA SHOULD BE ACCORDED A HIGH PRIORITY FOR THESE REPLACEMENT PARTS. FURTHER, OUR AREA'S TRAFFIC RANKS IT AMONG THE TOP 20 IN THE NATION FOR CONGESTION, MAKING COLLISIONS MORE LIKELY THAN IN LESS CONGESTED AREAS. ANY REASONABLE PERSON WOULD CONCLUDE THAT THOSE FACTORS SHOULD PLACE OUR AREA NEAR THE TOP IN PRIORITY FOR RECEIVING THE NEEDED PARTS. SINCE MY VEHICLE HAS NOT YET BEEN REPAIRED, APPARENTLY THOSE PARTS WENT ELSEWHERE.I AM UPSET THAT FORD HAS NOT MET THE TIMETABLE THAT THEY GAVE ME IN THEIR LETTER OF MAY 2016. BEYOND THAT, THE ABSOLUTE LACK OF ANY MEANINGFUL FURTHER COMMUNICATION FORM FORD OR THE DEALERSHIP IS A SERIOUS CONCERN. IF THE PARTS ARE AVAILABLE, WHY HAS MY VEHICLE NOT BEEN REPAIRED? WHY IS IT THAT NEITHER FORD NOR THE DEALERSHIP WILL PROVIDE ANY ADDITIONAL INFORMATION REGARDING THIS SERIOUS SAFETY RISK? AS A DRIVER WHOSE VEHICLE CONSTITUTES A RISK TO MY SAFETY EVERY TIME I DRIVE IT, I AM WORRIED. FORD SHOULD HAVE HONORED THEIR WRITTEN COMMITMENT TO REPAIR MY VEHICLE IN THE 4TH QUARTER OF 2016, OR FAILING THAT, AT LEAST HAVE LET ME KNOW WHEN I CAN EXPECT TO HAVE MY VEHICE MADE SAFE TO DRIVE.

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I HAVE BEEN UNABLE TO DRIVE MY VEHICLE SINCE I DISCOVERED THE RECALL IN AUGUST OF 2015 AT FORDS RECOMMENDATION. I HAVE SUFFERED EXTREME FINANCIAL LOSS. I ASKED FORD TO ASSIST WITH A TRADE IN ONLY FOR THEM TO CHARGE NEGATIVE EQUITY AND TRY AND CAPITALIZE ON THE SITUATION. THEY HAVE MADE PROMISES WHICH HAVE COME AND GONE, THE LATEST PROMISED REPAIR BY 4TH QUARTER OF 2016. PLEASE HELP ME RECOVER COMPENSATION FOR MY LOSS OR MAKE THEM REPLACE MY AIRBAGS. I DON'T KNOW WHERE ELSE TO GO FOR HELP.

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TAKATA REALL I PURCHASED THIS CAR AS A USED VEHICLE IN DEC. 2014. SHORTLY AFTER THIS I FOUND THAT THE VEHICLE HAD BEEN RECALLED. I RECEIVED THE NOTICE IN MAY 2015. THE CAR HAS NOT BEEN REPAIRED YET BECAUSE THE PART IS NOT AVAILABLE. ABOUT A WEEK AGO I RECEIVED A NOTICE FROM FORD TO SCHEDULE THE REPAIR. I MADE AN APPOINTMENT FOR TODAY AND TOOK THE VEHICLE IN. I WAS TOLD THAT THE PART IS NOT AVAILABLE. I CALLED FORD AND WAS TOLD THAT THE NOTICE WAS SENT BY MISTAKE, AND THAT MY CAR WILL HAVE TO WAIT FOR THE REPAIR. THIS IS VERY FRUSTRATING AND I THINK FORD NEEDS TO COMPENSATE THE OWNERS FOR THE DIMINISHED VALUE OF THE CAR DURING THE TIME THAT IT HAS THIS DANGEROUS AIRBAG STILL IN THE CAR FOR ALMOST TWO YEARS. VOLKSWAGEN HAD TO BUY BACK CARS THAT JUST POLLUTED THE AIR A LITTLE. FORD CAN GET AWAY WITH CARS THAT CAN KILL THE OWNERS AND HAVE DONE JUST THAT. I AM INCLUDING A SCAN OF THE NOTICE THAT FORD SENT ME. CANNOT SELL THE CAR AT LEAST NOT FOR VERY MUCH AND REALLY SHOULD NOT DRIVE IT. AT LEAST HONDA MOTOR CORPORATION OFFERS LOANER CARS FOR THEIR TAKATA AIRBAG PROBLEM CARS. FORD HAS ABSOLUTELY REFUSED TO OFFER LOANERS FOR THEIR DANGEROUS VEHICLES. I AM JUST LUCKY SO FAR THAT I HAVE NOT BEEN IN ACCIDENT THAT WILL DEPLOY THE DANGEROUS SUPPLEMENTAL RESTRAINT SYSTEM USING THE TAKATA AIRBAG WITH DEFECTIVE INFLATOR. I ALSO WORRY THAT THE OTHER AIRBAGS IN THIS CAR WILL HAVE THE SAME PROBLEM.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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I HAVE RECEIVED AN "URGENT SAFETY RECALL" NOTIFICATION THAT THE FRONT DRIVER SIDE AIRBAG INFILTRATOR HOUSING MAY RUPTURE AND DEPLY ABNORMALLY IN THE EVENT OF A CRASH WHICH COULD RESULT IN METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS RESULTING IN SERIOUS INJURY OR DEATH." I HAVE CALL FORD AND THEY REPORT, IN THE FACE OF A WARNING THAT THIS DEFECT MIGHT CAUSE DEATH, THAT PARTS TO REPAIR THIS ARE NOT AVAILABLE UNTIL THE 2ND QTR 2017. THE ALSO TELL MY THE YOUR AGENCY HAS SAID IT IS OK TO CONTINUE OPERATION THE VEHICLE UNTIL PARTS ARE AVAILABLE. HOW CAN I RESONSIBLY PUT MY WIFE, CHILDREN OR GRAND CHILDREN IN THE FRONT WITH THIS WARNING EXTANT? WHAT IS THE POINT OF THE NOTIFICATION IF THERE IS NO APPARENT URGENCY TO GET THE DEFECT CORRECTED. SEEMS TO ME EITHER IT IS DANGEROUS OR IT IS NOT. THIS IS WHOLLY UNACCEPTABLY.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V3190000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL- I HAVE ASKED MY DEALERSHIP OVER AND OVER TO FIX THIS RECALL AND I GET THE SAME ANSWER THAT THE PART IS NOT AVAILABLE. THIS SHOULD BE DONE BEFORE PLACING IN NEW CARS

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I HAVE NOT RECEIVED ANY INFORMATION AS TO WHEN I CAN HAVE REPAIRS DONE BY MANUFACTURER

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TAKATA RECALL- FORD TAKING TO LONG TO REPLACE. 18 MONTHS SO FAR. I BELIEVE FORD'S EMPHASIS IS ON NEW CAR SALES AND THEY ARE DIVERTING "SAFER INFLATORS" TO NEW CAR PRODUCTION AHEAD OF REPAIRS. I FURTHER BELIEVE NHTSA IS HELPING FORD AND OTHER AUTOMAKERS GET AWAY WITH "CHOOSING" AN UNREALISTIC OPTION THAT ONLY HURTS CONSUMERS AND BENEFITS MANUFACTURERS LIKE FORD. FOR 18 MONTHS - I'VE SUFFERED LOSS OF USE AND LOSS OF VALUE AND I BLAME NHTSA FOR NOT ACTING QUICKER AND ALLOWING FORD TO GET AWAY WITH THIS FOR AN UNREASONABLE AMOUNT OF TIME.

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TAKATA RECALL - DEALER STILL UNABLE TO PROCURE REPLACEMENT AIRBAGS TO FULFILL RECALL.

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AIR BAG RECALL. HAVE BEEN WAITING FOR IT TO BE REPAIRED. ACCORDING TO FORD CUSTOMER SERVICE THE 2014 MUSTANG SHOULD BE REPAIRED BY END OF 2016. ACCORDING TO OUR DEALER, FORD IS SITTING ON THE PART. IT IS NOW 2017. WE HAVE RECEIVED 1 LETTER TO CALL DEALER,WE DID. DEALER IS WAITING ON FORD TO SEND PART.

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I HAVE NOT HAD AN INCIDENT. I AM FILING THIS COMPLAINT, AS THIS VEHICLE WAS SUBJECT TO A RECALL, #15V319, ON 5-27-15 AND THE REPAIR IS STILL NOT AVAILABLE. AS OF 1-4-17, PARTS TO FIX THE RECALL ISSUE HAVE NOT BEEN PROVIDED TO LOCAL DEALERS. IT SEEMS TO ME THAT FORD SHOULD HAVE PROVIDED THE PARTS NECESSARY TO EFFECT THIS REPAIR BY THIS TIME, AS OVER 1 1/2 YEARS HAVE ELAPSED SINCE THE RECALL NOTICE WAS ISSUED. IT IS UNSETTLING TO KNOW THAT THIS DEFECT EXISTS AS WE MUST STILL USE THE CAR ON A DAILY BASIS.

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WHAT IS HOLDING UP PARTS TO REPAIR AIRBAGS ON MY MUSTANG?? WORRYSOME TO DRIVE A CAR DUE REPAIRS ESSENTIAL TO OUR/MY SAFETY, AND NO ONE CAN TELL ME WHEN PARTS WILL BE AVAILABLE.

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TL* THE CONTACT OWNS A 2014 FORD MUSTANG GT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIOLENTLY SWAYED FROM LEFT TO RIGHT INDEPENDENTLY. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND INSPECTED UNDER THE VEHICLE HOWEVER, THERE WAS NOT ANY IRREGULARITIES. THE CONTACT RESUMED DRIVING AND THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLES WHEEL SEIZED AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A DRAINAGE DITCH. THE AIR BAGS FAILED TO DEPLOY. THERE WAS A POLICE REPORT FILED. THE CONTACT DID NOT SUSTAIN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED FROM THE SCENE AND TOWED TO AN INDEPENDENT MECHANIC WHERE IT AWAITED APPRAISAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

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TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE VEHICLE VIOLENTLY JERKED FROM LEFT TO RIGHT. THE CONTACT PULLED THE VEHICLE OVER AND TURNED OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND NOTICED THAT THE TRACTION CONTROL INDICATOR WAS NO LONGER ILLUMINATED. WHEN THE VEHICLE WAS OFF, THE TRACTION CONTROL SYSTEM REACTIVATED ON ITS OWN. THE CONTACT PROCEEDED TO DRIVE AND THE TRACTION CONTROL INDICATOR ILLUMINATED AGAIN. WHEN THE CONTACT BEGAN TO ACCELERATE THE VEHICLE, THE FRONT PASSENGER SIDE WHEEL LOCKED AND THE VEHICLE BEGAN TO ACCELERATE AT HIGH SPEEDS ON ITS OWN. AS A RESULT, THE VEHICLE TURNED AGGRESSIVELY TO THE RIGHT, BECAME AIRBORNE, FLIPPED OVER, AND LANDED ON ALL FOUR WHEELS. THE WHEEL REMAINED LOCKED AND THE VEHICLE WAS UNABLE TO BE MOVED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT NEEDED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. PARTS DISTRIBUTION DISCONNECT.

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TAKATA RECALL. THIS IS TAKING WAY TO LONG TO RECTIFY. MY LETTER IS DATED JULY 2015

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HELLO, I HOPE THIS MESSAGE FINDS YOU WELL, I WOULD LIKE TO EXPRESS MY DEEP CONCERN AND DISSATISFACTION WITH MY 2014 FORD MUSTANG. UNFORTUNATELY AS YOU ARE AWARE THE TAKATA DRIVER SIDE AIR BAG INFLATOR RECALL HAS IMMENSELY HINDERED MY OPPORTUNITY OF SELLING THE VEHICLE. FORD HAS NOT BEEN HELPFUL, DUE TO THE RECALL THE VALUE OF THE VEHICLE HAS STRONGLY DECREASED. THEY HAVE NOT RELAYED SUBSTANTIAL INFORMATION WHICH WILL ESSENTIALLY FIX THE RECALL. "A NOTICE WILL BE SENT TO YOU IN THE MAIL", I HAVE NOT RECEIVED ANY INFORMATION IN THE MAIL. I'VE CALLED NUMEROUS TIMES AND IT APPEARS QUITE FRANKLY FORD DOES NOT CARE ABOUT THIS ISSUE. FORD MOTOR CO HAS DEMONSTRATED A DISREGARD ON WHEN THE PARTS WILL BE SENT TO FIX THE RECALL, AND OR HELPING ME GET RID OF THE VEHICLE. I HAVE A PAYOFF AMOUNT OF $18,168.00, UNFORTUNATELY FOR ME I'VE BEEN DEALING WITH THIS RECALL FOR NEARLY TWO YEARS. I WOULD GREATLY APPRECIATE YOUR ASSISTANCE WITH FORD MOTOR CO. THANK YOU AND HAPPY HOLIDAYS. BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TAKATA RECALL - FORD CHANGED THE STATUS OF MY DRIVER SIDE AIRBAG INFLATOR RECALL FROM "REMEDY NOT AVAILABLE" TO "RECALL INCOMPLETE", IMPLYING THAT PARTS ARE NOW AVAILABLE AND IT IS NOW MY RESPONSIBILITY TO HAVE IT REPLACED. BUT NO DEALERSHIP IN MY AREA HAS ANY SUCH PARTS, AND CANNOT EVEN ESTIMATE WHEN THEY MAY BE ABLE TO ORDER PARTS TO COMPLY WITH THIS RECALL. I HAVE CHECKED WITH TWO FORD DEALERS IN MY AREA (PORTLAND OREGON) AND THEY CANNOT HELP ME RESOLVE THIS. FORD IS WRONGFULLY CHANGING THE STATUS OF THIS RECALL FOR UNKNOWN REASON(S).

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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