What 1,415 owners told NHTSA about the 2014 Ford Fusion

SUBJECT: URGENT COMPLAINT: Deceptive Practices/Misrepresentation & Services Not Rendered (Woodhouse Ford of Omaha) I. Actionable Safety Issue Summary This complaint concerns fraudulent billing and dangerous misrepresentation by Woodhouse Ford of Omaha, which claimed a vehicle's 3rd rack and pinion system was "safe" on 2/19/2026 after a known safety issue, following a previous failure. They further charged $219.22 for unrendered/improper ABS programing repairs that was not successful because the electric rack and pinion is defective on 3/5/2026 and fabricated invoice records to shift liability. II. Parties Involved •Consumer: [XXX] •Dealer/Service Provider: Woodhouse Ford of Omaha, Service Manager Jeremy Sullivan, Technician Anthony Rubio. •Financial Institution: First National Bank of Omaha (Regulated by OCC). III. Nature of the Dispute 1.Safety Hazard/Misrepresentation (2/19/2026): Service Manager Jeremy Sullivan and Tech Anthony Rubio stated the vehicle’s rack and pinion was "safe" despite a prior failure. This misrepresentation has left me with a vehicle that has had the rack and pinion fail or require replacement three times in under a year. 2.Services Not Rendered (3/5/2026): Charged $219.22 for "programming the ABS module" which was not rendered or not performed correctly. 3.Fabricated Documentation: Woodhouse Ford created fraudulent service invoices stating I diagnosed the ABS fault and declined further diagnosis. This is an attempt to evade liability for ongoing, dangerous defects. IV. Regulatory Violations & Requested Action The described actions violate consumer protection laws, including: •Dodd-Frank UDAAP (12 USC § 5536): Unfair, Deceptive, or Abusive Acts or Practices. •Fair Credit Billing Act (15 USC § 1666): Billing error/services not received. •Regulation E (12 CFR 1005.11): Procedures for resolving errors. Requested Action: Initiate an investigation into Woodhouse Ford of Omaha’s service practices and safety diagnostics. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11737072

The contact owns a 2014 Ford Fusion. The contact stated that when his friend placed the vehicle in the park position on an inclined parking lot, the vehicle rolled back 30 seconds after the driver exited the vehicle. The vehicle collided with another vehicle. A police report was not taken. The vehicle was not diagnosed or repaired. The contact believed the failure was associated with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

NHTSA ODI 11578295

Warning on dash instructed driver to immediately pull to the right. Pulling the car to the right to exit the freeway. The car struck a bridge barrier. The car would not move or restart. My daughter-in-law and my granddaughter were exposed to the interstate and put under extreme risk. The car has been at the Ford dealership for 11 months. It reportedly has a transmission issue. We had to pay out of pocket $8000 for the work on the.

NHTSA ODI 11534302

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after the vehicle was parked in their driveway, turned the vehicle off, and exited the vehicle it suddenly began rolling backward and came to a stop by crashing into the neighbor's tree. No warning lights were illuminated. No air bags deployed. There were no injuries and no medical attention was needed. There was damage done to the rear end of the vehicle. The vehicle was not towed. A police report was not filed. The contact had not informed the dealer of the incident. The manufacturer was made aware of the failure. The approximate failure mileage was 105,000.

NHTSA ODI 11480934

THE TRANSMISSION ISN'T SWITCHING RIGHT AND THROWS THE WHOLE CAR FORWARD AND IT ONLY HAS 32000 MILES ON IT 2014 FORD FUSION. THIS HAS BEEN A ONGOING ISSUE HAD LOOKED AT 2X THEY SAY ALL 2014 FORD FUSIONS DO THIS. CAUSING WRECKS IS RIDICULOUS! *TR

NHTSA ODI 11329579

ITS BEEN 3 YEARS SINCE I HAVE HAD MY CAR AND I HAVE NOT BEEN NOTIFIED BY FORD THAT I HAVE A RECALL. NOT BY PHONE, EMAIL, OR EVEN IN PERSON. THE ONLY REASON I KNOW I HAVE THREE IS BECAUSE OF MY FAMILY MEMBER WHO NOTIFIED ME. I HAVE CALLED MULTIPLE FORD DEALERSHIPS TO COMPLAIN AND GET IT FIXED BUT THEY DON'T SEEM TO WANT TO HELP. EVERY TIME I GO OR CALL THEY TAKE MY NUMBER AND THAT IS IT. SO I JUST KEEP GOING TRUSTING THEY WILL CALL ME BACK. AND THIS WEEK MY CAR STARTS TO HAVE TROUBLES AND MY TRANSMISSION HARD SHIFTS INTO SECOND GEAR AND I DAMAGE THE FRONT AND BUMPER OF MY CAR. I TOOK IT TO MY LOCAL MECHANIC AND HE SAYS THE PROBLEM COMES FROM THE RECALLED PART. AND NOW MY CAR IS PARKED UNTIL I CAN GET IT FIXED AND I HAVE CALLED FORD AND THEY WONT HELP.

NHTSA ODI 11283147

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE CONTACT WAS ATTEMPTING TO SWITCH THE GEAR SHIFTER FROM DRIVE INTO PARK, THE TRANSMISSION ERRONEOUSLY BECAME STUCK IN THE REVERSE POSITION. AS A RESULT, THE VEHICLE CRASHED INTO A NEARBY RESIDENCE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. IT WAS DISCOVERED THAT THE TRANSMISSION CABLE BUSHING HAD FAILED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 139,576. THE VIN WAS INVALID.

NHTSA ODI 11279995

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE AT 5 MPH, THE GEAR SHIFTED INDEPENDENTLY INTO DRIVE. AS A RESULT, THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND SUFFERED A CUT ON THE LIP. MEDICAL ATTENTION WAS RECEIVED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 11119652

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD NOISE UNDERNEATH THE VEHICLE CLOSE TO THE TRANSMISSION. THE CONTACT ALSO NOTICED A BURNING OIL ODOR AND STATED THAT THE VEHICLE OVERHEATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THERE WAS TRANSMISSION FAILURE. THE DEALER (MCCOY MILLS FORD, 700 W COMMONWEALTH AVE, FULLERTON, CA 92832, (855) 546-0900) WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.

NHTSA ODI 11102184

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29. UPDATED 01/07/2014*LJ UPDATED 1/14/2014 *JS

NHTSA ODI 10550785