May 31, 2018Steering
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE WARNING INDICATOR FLASHED "POWER STEERING LOSS" AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER (ECHELON FORD, 4 S WHITE HORSE PIKE, STRATFORD, NJ 08084, 1-(856) 627-8400) WHERE IT WAS DIAGNOSED THAT THE STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ISSUED 95 TSBS FOR THE STEERING AND ONE STEERING RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. *TT
NHTSA ODI 11098937
May 27, 2018Visibility & wipers
THE WIPERS FREEZE WHEN IN THE INTERMITTENT MODE. IN TOOK MY FOCUS INTO PALM BAY FORD. THEY SAID THAT THERE WAS NOTHING WRONG WITH THE WIPERS, THEY WERE JUST DIRTY. THEY CLEANED THEM WITH SOAP AND WATER. THE NEXT IN THE RAIN THE WIPERS FROZE UP AGAIN.
NHTSA ODI 11098153
May 26, 2018
I HAVE A 2014 FORD FOCUS THAT HAS TRANSMISSION TROUBLES. I DID NOT GET A YEAR OF SAFE SERVICE OUT OF IT. I HAD TO TAKE IT IN TO THE PLACE I BOUGHT IT THE TRANSMISSION WAS SLIPPING VERY BAD. THIS WAS AT HOPKINSVILLE KY AT PENNYRILE FORD. THEY WANT ME TO TRADE AGAIN. THIS IS BEEN A RECALL PROBLEM AND THEY WILL NOT FIX IT. THEY MAKE ALL KINDS OF EXCUSES. I HAVE WRECKER BILLS IT HAS CAUSE ME TO MISS WORK. I WILL INCLUDE MY NAME AND NUMBER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
NHTSA ODI 11098093
May 24, 2018Engine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. IN RAINY WEATHER CONDITIONS, THE VEHICLE FAILED TO START AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE HESITATED WHEN THE GEARS WERE MANUALLY SHIFTED. THE VEHICLE WAS TOWED TO CROUSE FORD (11 ANTRIM BLVD, TANEYTOWN, MD 21787) WHERE IT WAS DIAGNOSED AS A POSSIBLE FLOOD VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,500.
NHTSA ODI 11097758
May 24, 2018Transmission & drivetrain
I HAVE A 2014 FORD FOCUS THAT HAS A DPS6 TRANSMISSION THAT NEEDS TO HAVE THE CLUTCHES REPLACED. I BOUGHT USED IN DEC 2015 AND IN EARLY 2016 I STARTED TO HAVE SHUTTERING PROBLEMS. I TOOK THE CAR TO THE DEALER AND THEY TOLD ME THAT THIS WAS NORMAL. ABOUT 6 MONTHS LATER I HAD THE SAME ISSUE AGAIN. TOOK MY CAR BACK TO THE DEALER AND THEY TOLD ME THAT THE TRANSMISSION IS LEARNING HOW YOU DRIVE AND THIS WAS NORMAL. ABOUT 6 MONTHS AFTER THAT MY ENGINE STALLED BECAUSE MY TRANSMISSION WOULD NOT GO BETWEEN GEARS. I FINALLY GOT MY CAR STARTED AND TOOK IT TO THE DEALER AND THEY REFLASHED MY TCM. MY CAR RAN ALRIGHT FOR AWHILE AND THEN I STARTED TO HAVE PROBLEMS AGAIN WITH SHIFTING AND SHUDDERING. TOOK MY CAR BACK TO THE DEALER AND WAS TOLD MY CLUTCHES WERE OUT OF SPECS AND NEEDED TO BE REPLACED AT A COST OF $2,000 WHICH I CANNOT AFFORD. AT NO TIME DID THE DEALER GIVE ME ANY PAPERWORK. EVEN AFTER I ASKED FOR PAPERWORK. NOW I CONTINUE TO HAVE PROBLEMS WITH SHUDDERING AND THE ENGINE LIGHT WILL COME ON AND THE GO AWAY AFTER THE CAR SITS OVERNIGHT. WHEN THE ENGINE IS COLD EVERYTHING WORKS FINE UNTIL THE ENGINE GETS WARM AND THEN I START HAVING PROBLEMS AGAIN. AFTER DOING SOME RESEARCH. I NOTICE THERE IS A TECHNICAL SERVICE BULLETIN 16-0109. HOWEVER FORD WILL NOT FIX. THEY TELL ME MY CAR IS NOT ON THIS LIST. WHATEVER THIS MEANS. I AM TRULY FRUSTRATED WITH FORD AND I AM AFRAID THAT I MAY CAUSE A ACCIDENT. APPARENTLY I AM NOT THE ONLY ONE HAVING THESE PROBLEMS. WHY IS THERE NO RECALL ON THESE VEHICLES? FORD KNOWING KNEW ABOUT THESE PROBLEMS AND CONTINUED TO SELL THESE VEHICLES AND NOT FORCED TO FIX.
NHTSA ODI 11097808
May 24, 2018Speed controlCrash
TL* THE CONTACT OWNED A 2014 FORD FOCUS. AFTER SHIFTING THE GEAR SHIFTER INTO THE REVERSE POSITION, THE VEHICLE ERRONEOUSLY ACCELERATED FORWARD AND CRASHED INTO A BRICK BUILDING. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
NHTSA ODI 11097830
May 23, 2018Fuel systemTransmission & drivetrain
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO FUEL VAPOR SYSTEM MALFUNCTION. *LD THE CONSUMER STATED THE VEHICLE WOULD SHUTTER WHEN STOPPED, THE RPM INCREASES THEN DECREASES. THE CONSUMER WAS ADVISED THE GAS TANK WAS DEFORMED AND NEEDED TO BE REPLACED. *JS
NHTSA ODI 11097508
May 23, 2018Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SLIPPED WHEN THE GEARS CHANGED. THE VEHICLE WAS TAKEN TO RACE SKILLMAN FORD (1250 US 31 SOUTH, GREENWOOD, IN 46143) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS SLIPPING AND NEEDED TWO UNKNOWN PARTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CHS-14864865. THE FAILURE MILEAGE WAS 64,208.
NHTSA ODI 11097645
May 23, 2018Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SLIPPED WHEN THE GEARS CHANGED. THE VEHICLE WAS TAKEN TO RACE SKILLMAN FORD (1250 US 31 SOUTH, GREENWOOD, IN 46143) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS SLIPPING AND NEEDED TWO UNKNOWN PARTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CHS-14864865. THE FAILURE MILEAGE WAS 86,437.
NHTSA ODI 11097647
May 23, 2018Transmission & drivetrain
TRAMISSION FAULT SERVICE NOW ERROR RECIEVED WHILE VEHICLE WAS IN MOTION ON THE HIGHWAY DURING HEAVY RAIN TRAVELLING THE SPEED LIMIT OF 60 MPH. THE CAR JERKED AND DECELERATED RAPIDLY.
NHTSA ODI 11097697
May 19, 2018Fuel system
AT 61,100 MILES (1,100 MILES OVER THE WARRANTY), THE FUEL TANK COLLAPSED DUE TO A MANUFACTURER'S FLAW RESULTING IN A FAILED FUEL SENDING UNIT. SEVERAL ATTEMPTS TO GET THIS RESOLVED BY FORD HAS RENDERED FUTILE.
NHTSA ODI 11096888
May 16, 2018Transmission & drivetrainEngineFuel systemCrash
VACUUM SEAL ON GAS TANK IS FAULTY AND GETS AIR BUBBLES AND THE CAR CUTS OFF AT RANDOM. IT CUT OFF IN THE MIDDLE OF AN INTERSECTION YESTERDAY AND I ALMOST GOT HIT. I'VE REPORTED THIS ISSUE MULTIPLE TIMES. SEVERAL OTHER ONES WERE RECALLED BUT NOT MY VIN NUMBER BUT IT'S THE EXACT SAME ISSUE.
NHTSA ODI 11094075
May 13, 2018Transmission & drivetrain
THE POWER TRAIN REPEATEDLY "SLIPS" AND MAKES UNUSUAL NOISES DURING ACCELERATION AND DEACCELERATION. 3RD PARTY OBSERVERS HAVE ALSO AND REPEATEDLY MADE SIMILAR OBSERVATIONS.
NHTSA ODI 11093546
May 12, 2018Speed control
WHEN ACCELERATING TO AROUND 40 MPH, ON THE FREEWAY, THE CAR STARTED SHAKING AND LOST POWER, CHECK ENGINE LIGHT ILLUMINATED AND THE SERVICE ENGINE NOW LIGHT ALSO LIT UP. TOOK THE CAR TO LOCAL DEALER AND THEY FIGURED CARS ELECTRONIC THROTTLE BODY (ETB) WAS DEFECTIVE AND WOULD COST $370+ TO REPAIR. AFTER INVESTIGATING THOROUGHLY, I DISCOVERED THIS WAS A DEFECT IN MORE THAN 1.6 MILLON FORD VEHICLES AND TOLD THE DEALER, BUT THE DEALER ALONG WITH FORD HQ ADVISED THEY WOULD NOT ASSIST IN THE PAYMENT OF THE PART OR REPAIR WHAT-SO-EVER.
NHTSA ODI 11093505
May 12, 2018Electrical systemBody & structure
THE HORN QUIT SOUNDING UPON ACTIVATION BY THE HORN RELAY SWITCH ON THE STEERING WHEEL. IT DOES NOT SOUND WHEN PRESSING THE REMOTE TWICE TO CONFIRM IT'S LOCKED UP. IT DOES NOT SOUND WHEN THE ALARM IS ACTIVATED. THE FUSE IS OK. THE HORN RELAY DOES NOT CLICK WHEN HORN RELAY SWITCH ON STEERING WHEEL IS DEPRESSED. THE WIRES ARE ALL INTACT AND CONNECTED. I TOOK IT TO A FORD DEALER. THEY SAID IT WOULD COST $200-300 AND NEED THE CAR FOR 2 DAYS. ACCORDING TO ALL THE COMPLAINTS AND CONCERNS ABOUT THIS ISSUE ON VARIOUS WEBSITES, THOUSANDS OF OWNERS OF FORD FOCUS HAVE THE SAME ISSUE WITH THE SAME RESPONSE FROM THE DEALERSHIP.
NHTSA ODI 11093508
May 10, 2018Latches & locks
TL* THE CONTACT OWNS A 2014 FORD FOCUS. FOUR MONTHS AGO, THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE CONTACT STATED THAT IT EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT CALLED AUTO NATION FORD SCOTTSDALE (8555 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260, (480) 630-8287) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND WERE ON A NATIONAL BACKORDER. THE CONTACT RECENTLY RECEIVED AN EMAIL REGARDING THE SAME RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI 11093191
May 10, 2018Transmission & drivetrain
TCM HAS BEEN REPROGRAMMED ONE AND 2 NEW CLUTCHES HAVE BEEN INSTALLED UNDER WARRANTY. SHUDDER HAS RETURNED AT AROUND 12,000 MILES SINCE LAST NEW CLUTCH INSTALLED. FORD REFUSES TO DO ANYTHING SINCE IT WAS 120 MILES OVER THE WARRANTY. THIS IS A KNOWN ISSUE WITH THESE CARS.
NHTSA ODI 11093234
May 9, 2018
TRANSMISSION JERKS,SLIPS AND IF I WANT TO SKIP THE SHUDDERING I HAVE TO DRIVE FASTER ALSO IN REVERSE MODE I HIT THE CAR BEHIND ME WHILE PARKING BECAUSE THE REVERSE MODE MAKES THE CAR "JUMP" WHICH MAKES ME LOOSE CONTROL OF MY REVERSE SPEED AND THE CAR(TRANSMISSION) IS JUST BEING FIXED 1 WEEK AGO AND FORD PEOPLE TOLD ME IN FORD SERVICES THAT THAT IS HOW THE CAR IS SUPPOSED TO WORK! I DID NOT KNOW WHAT TO DO SO DECIDED TO SELL(LOOSING 2K DOLLARS) THE CAR THE WAY IT WAS BUT I DO NOT THINK THE CAR HAS TO BE ON THE STREETS IS JUST DANGEROUS ,SO IN A NUTSHELL IF I DONT WANT THE CAR TO JERK OR SHUDDER I HAVE TO STEP ON THE GAS PEDAL HARDER THAT IS JUST UNSAFE AND IN REVERSE MODE MAKES THE CAR 'JUMPS" AND HIT OTHER CARS WHILE PARKING. FORD SERVICE PEOPLE TOLD ME THAT IS NORMAL SO I DECIDED TO GET RID OF THE CAR, BUT I SWEAR IF I HAD THE MONEY I WOULD BUY ALL OF THE FOCUSES WITH POWER SHIFT TRANSMISSION AND DESTROY THEM JUST TO HAVE AMERICAN DRIVERS SAFE, PLEASE DO SOMETHING THIS IS UNVELIVABLE.
NHTSA ODI 11092652
May 9, 2018Engine
MY 2014 FORD FOCUS ENGINE DIES WHEN IT RAINS. IT STARTED TO RUN ROUGH WHEN IT RAINED ABOUT A YEAR AGO AND THEN THE ENGINE DIED GOING 55 MPH WHEN IT WAS RAINING. HAD ENGINE WIRE REPLACED AND IT WAS FINE FOR A WEEK OR SO WHILE IT WAS DRY. 1ST TIME IT RAINED IT DIED AGAIN GOING 50MPH. TOOK IT IN AGAIN AND HAD CYLINDER AND COMPUTER BOX REPLACED (CRAZY ONLY 4 YEARS OLD). RAN FINE AGAIN UNTIL IT RAINED AND IT DIED AGAIN WHILE DRIVING ON HIGHWAY. WHEN IT DIES YOU ARE PUT IN A VERY BAD SITUATION. SOMEONE COULD DEFINITELY DIE. I GIVE UP. IT IS SITTING IN OUR DRIVEWAY BECAUSE WE PUT $800 INTO IT GETTING FIXED AND SO FAR NO LUCK. IF I KNEW IT COULD BE FIXED I WOULD TAKE IT IN. THE CAR DOES NOT RESTART WHEN IT GETS DRY OUT AGAIN. I TRY JUMPING IT AND FUSE 38 BLOWS EVERY TIME. IS THERE A RECALL ON THIS? IT IS A VERY SCARY PROBLEM AND I SEE THIS HAS HAPPENED TO MULTIPLE PEOPLE ON THE WEB.
NHTSA ODI 11092698
May 6, 2018Transmission & drivetrain
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
NHTSA ODI 11092084
May 3, 2018Transmission & drivetrainFuel system
2014 FORD FOCUS DRIVING ON RT 1 AT 40MPH JUST STOP MOVING FORWARD IN TRAFFIC. WAS LUCKY TO PULL OVER TO THE SIDE OF THE ROAD. CAR WOULD NOT MOVE WHILE IN DRIVE. TURN OFF CAR FOR A FEW MINUTES THEN CAR WAS ABLE TO MOVE FORWARD. DON'T KNOW WHAT TO DO CAR ONLY HAS 19K MILES ON IT. PRIOR TO PURCHASING CAR USED AT FORD DEALER WITH 9K? MILES ON IT. ANOTHER TIME WHILE IN A PARKING LOT CAR WAS NOT ABLE TO GO IN REVERSE OR FORWARD AT AROUND 11K? MILES. TURN OFF CAR WAITED AND RESTARTED THEN IT WAS FINE. ALSO GET SHUDDERING IN THE TRANSMISSION ALL THE TIME. CALL FORD THEY WHERE NO HELP ON THIS MATTER AS THEY STATED THIS TRANSMISSION WOULD NOT BE COVERED UNDER WARRANTY.
NHTSA ODI 11091650
May 2, 2018
WHEN YOU ARE ACCELERATION FROM FIRST TO SECOND AND SOMETIMES SECOND TO THIRD THE CAR SHAKES VERY VERY BADLY AND MAKES IT HARD TO ACCELERATE.
NHTSA ODI 11091398
Apr 29, 2018Transmission & drivetrain
THE VEHICLE KICKS FORWARD DURING BRAKING. IT FEELS LIKE THIS HAPPENS AFTER A FULL CHARGE THE FIRST TIME THAT THE REGENERATIVE BRAKING MECHANISM TURNS ON. I HAVE ALSO EXPERIENCED A STRONG KICK WHEN BRAKING AND GOING OVER A BUMPS, SUCH AS THE BUMPS THAT ARE ON LANE DIVIDERS.
NHTSA ODI 11090914
Apr 25, 2018Body & structure
I WAS DRIVING AND THE DOOR FLEW OPEN
NHTSA ODI 11090186
Apr 25, 2018Fuel system
MY GAS NEEDLE DOSE NOT WORK MY CAR STALLS WHEN YOU PUT GAS IN IT GOES DEAD WHILE DRIVING HAS HAPPENED SEVERAL TIMES WAS TOLD IT WAS THE PURGE SOLENOID
NHTSA ODI 11090095