What 2,644 owners told NHTSA about the 2014 Ford Focus RS

TAKATA RECALL COMPLAINT. MY SON AND I PURCHASED A 2014 FORD FOCUS TOGETHER. THE REAR DOOR WAS A CONSTANT PROBLEM IN LATCHING PROPERLY AND THIS IS COMPLAINT #1. COMPLAINT #2 IS THE INABILITY TO DRIVE THE CAR ANY MORE. THE CAR MOTOR SEIZED (MY SON SAID THE THE ENGINE BLEW UP) WHILE DRIVING ON THE FREEWAY IN CALIF. AND HAD TO BE TOWED AWAY. MY EX WIFE SPENT $4,500 TO HAVE THE TRANSMISSION REPAIRED PRIOR TO THIS INCIDENT, BY A LOCAL REPAIR SHOP IN CALIFORNIA ONLY TO HAVE THE CAR BACK IN THE SAME UNDRIVEABLE CONDITION. APPARENTLY THE NEW TRANSMISSION NOW HAD ELECTRICAL DEFECTS. THE LOCAL FORD DEALER TOLD MY SON TO TAKE THE CAR BACK TO THE REPAIR SHOP THAT PERFORMED THE WORK ON THE CAR. THE CONCEPT OF THE 14MO2 RECALL OR FAILED SERVICE ACTION NEVER AROSE. WE STILL HAVE A BALANCE ON THE LOAN TO FORD CREDIT AND AN UNDRIVEABLE 2014 CAR. I FIND IT HARD TO BELIEVE THAT AFTER PATRONIZING FORD BY PURCHASING 2 EXPLORERS PRIOR TO THIS FOCUS, THAT SUCH MECHANICAL ISSUES WOULD EXIST.

NHTSA ODI 11182488

THE 2014 FORD FOCUS TRANSMISSION CONTROL MODULE (TCM) IS DEFECTIVE. IN 2018, THE VEHICLE WAS AT A STOP LIGHT AND WHEN THE DRIVER BEGAN TO ACCELERATE, THE VEHICLE WENT INTO REVERSE. NUMEROUS REOCCURRING ISSUES MOST RECENT WAS ON OR ABOUT 1/16/19. THIS IS THE 7TH TIME THE 2014 FORD FOCUS HAS BEEN TAKEN INTO THE FORD DEALERSHIP FOR THE SAME ISSUES OF SHUDDERING, MISFIRING, FAULTY CLUTCH, ENGINE LIGHT ON AND TCM MALFUNCTION . DEALER SERVICE COUNSELOR/TECHNICIAN REPORTS THE TCM IS DEFECTIVE AND OWNER WILL CONTINUE TO HAVE THIS ISSUE WHENEVER THE MODULE OVERHEATS.

NHTSA ODI 11181435

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED IN THE MIDDLE OF TRAFFIC. THE VEHICLE WAS PULLED OVER TO THE ROAD SHOULDER. AFTER THE CONTACT ADDED FUEL TO THE VEHICLE, THE BODY OF THE VEHICLE SHOOK VIOLENTLY. ALSO, THE VEHICLE ACCELERATED ON ITS OWN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTH SIDE FORD (12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 525-9800) WHERE IT WAS DIAGNOSED THAT THE HORN NEEDED TO BE REPLACED AND NEW TAIL LIGHTS WERE NEEDED. THE HORN AND TAIL LIGHTS WERE REPAIRED, BUT NOT THE POWER TRAIN AND ENGINE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 86,514.

NHTSA ODI 11181081

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WITHIN LESS THAN SIX MONTHS OF PURCHASING THE VEHICLE FROM AUTONATION FORD (1400 INTERSTATE 20 W, ARLINGTON, TX 76017, 1-(817) 200-4503), IT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (ENGINE AND ENGINE COOLING) AND FIELD SERVICE ACTION NUMBER: 14M02 (TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE). THE DEALER HAD NOT VERIFIED IF THERE WOULD BE AN OPTION FOR A LOANER VEHICLE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED REDUCED ENGINE POWER. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE DRIVEN BECAUSE IT COULD STALL AT ANY MOMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

NHTSA ODI 11181147

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF, ERRONEOUSLY SHIFTED, AND SURGED BACKWARDS WHILE STOPPED. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF WAKE FOREST (10101 CAPITAL BLVD, WAKE FOREST, NC) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000(FUEL SYSTEM). AFTER THE CONTACT RETRIEVED THE VEHICLE, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

NHTSA ODI 11180115

SHUTTERING AT TAKE OFF, SLALLING WHEN IN MOTION HAS BEEN DOING THIS FOR SEVERAL WEEKS

NHTSA ODI 11179818

THE CAR TURNED COMPLETELY OFF, ENGINED LIGHT WOULD COME ON AND OFF, THE CAR WOULD STALL AND WHILE DRIVING ON THE INTERSTATE THE ACCELERATION DIDN'T WORK AND THE CAR STARTED MOVING BACKWARDS.

NHTSA ODI 11179849

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE CLUTCH FAILED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO COURTESY FORD LINCOLN (1313 NE 122ND AVE, PORTLAND, OR 97230, (503) 255-1771) WHERE THE CLUTCH WAS REPAIRED AND THE POWER TRAIN CONTROL MODULE WAS REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 34,475. *TT CONSUMER STATED VEHICLE SHUDDERS ON ACCELERATION, INCONSISTENT ACCELERATION NO CHECK ENGINE LIGHT. DEALERSHIP REPROGRAMMED & CM. ON MARCH 2016 VEHICLE SHUDDERS ON ACCELERATION INCONSISTENT ACCELERATION. NO CHECK ENGINE LIGHT. DEALERSHIP REPLACED THE CLUTCH. ON AUGUST 2016 RECALLED TRANSMISSION DEALERSHIP REPLACED THE CLUTCH. IN AUGUST OF 2016 RECALLED TRANSMISSION WAS REPLACED. ON MAY 2017 VEHICLE SHUDDERS ON ACCELERATION: INCONSISTENT ACCELERATION AND NO CHECK ENGINE LIGHT. DEALERSHIP REPLACED THE CLUTCH. ON FEB. 2019 VEHICLE SHUDDERS ON ACCELERATION INCONSISTENT ACCELERATION NO ENGINE LIGHT. DEALERSHIP REPLACED CLUTCH. THE CHECK ENGINE LIGHT HAS NOT ILLUMINATED DURING ANY OF THESE SITUATIONS. EACH REPLACED CLUTCH HAS FAILED TO WORK SAFELY AND PREDICTABLY. THE VEHICLE SHUDDERS AND HESITATES AT ALL SPEEDS WHEN ACCELERATING FROM ONE GEAR TO THE NEXT. THE VEHICLE DOES NOT PREDICTABILITY AND RELIABILITY ACCELERATE INTO TRAFFIC AT HIGHWAY SPEEDS. THE DEALERSHIP HAS REPLACED EACH CLUTCH. THE MANUFACTURER EXTENDED MY WARRANTY BUT WILL NOT BUY THE VEHICLE BACK. A CLASS ACTION LAWSUIT EXISTS FOR THIS PROBLEM.*JB

NHTSA ODI 11179934

WHEN ACCELERATING, EITHER FROM A COMPLETE STOP OR WHILE IN MOTION, CAR SHUDDERS VIOLENTLY WHILE SWITCHING GEARS. SOMETIMES THIS RESULTS IN LOSS OF ACCELERATION.THIS HAS SCARED US QUITE A FEW TIMES WHEN ACCELERATING THROUGH AN INTERSECTION AS THE POWER LOSS HAS PUT US IN SITUATIONS WHEN AN ACCIDENT COULD EASILY HAVE OCCURRED. THIS SHUDDER HAPPENS 90% OF THE TIME WHEN ACCELERATING, AND IS GETTING WORSE. CLUTCHES WERE REPLACED NOT LONG AFTER WE BOUGHT IT (BOUGHT USED FROM DEALER IN 2016), AND WE WERE TOLD BY THE DEALER IN 2018 THAT THE CLUTCHES NEEDED TO BE REPLACED AGAIN, AND SINCE THEY WERE 2 MONTHS OUT OF WARRANTY, WE WOULD HAVE TO COUGH UP THE $1800 OURSELVES TO REPLACE THE CLUTCHES FOR THE SECOND TIME IN A CAR THAT WAS THEN 4 YEARS OLD.

NHTSA ODI 11174914

MY CAR HAS LITERALLY LOST POWER AND TURNED OFF WHILE DRIVING AT SPEEDS IN EXCESS OF 55 MPH ON MULTIPLE OCCASIONS, ONCE ALMOST RESULTING IN A CRASH IN A LOCAL TRAFFIC TUNNEL. I HAVE ALSO BEEN STRANDED TWICE WITHOUT FUEL DUE TO INNACURATE DISTANCE TO EMPTY READINGS. THE LOCAL AUTONATION FORD DEALERSHIP IN MOBILE, AL HAS REFUSED TO REPROGRAM THE POWERTRAIN CONTROL MODULE PER THE RECALL ISSUED BY THE NHSTA WITHOUT A FEE OF $130. WHAT RECOURSE DO I HAVE TO HAVE THIS RECALL ADDRESSED AT NO EXPENSE WHICH IS CLEARLY EXPRESSED IN NHTSA RECALL NUMBER 18V735.

NHTSA ODI 11173254

TAKATA RECALL. FROM A IDLE POSITION, TO THE INCREASING SPEED, AS THOUGH I AM STOPPED AT A RED LIGHT AND THEN THE LIGHT CHANGES TO GREEN. THE TRANSMISSION BUCKS AND SEEMS AS THOUGH THE GEAR DOES NOT CATCH IN THE PLACE IT IS SUPPOSED IT. I HAVE BROUGHT THIS TO MY DEALERS ATTENTION BUT I AM TOTAL NOTHING IS WRONG. THAT SHOULD NOT HAPPEN

NHTSA ODI 11171417

TAKATA RECALL. WHILE GOING DOWN THE HIGHWAY, MY CAR SHUDDERED HARDER THAN USUAL AND SEEMED LIKE IT LOST POWER. MY TRANSMISSION LIGHT CAME ON SOON AFTER THIS. I TOOK MY CAR TO A LOCAL DEALERSHIP AND THEY EXPLAINED THAT THERE WAS A RECALL ON MY CAR FOR A CONTROL MODULE THAT WOULD CAUSE MY CAR TO STALL WITHOUT NOTICE. WHEN MY CAR STALLED IT MADE A LOUD KNOCK AND MY CLUTCH BRAKE BROKE. THE DEALERSHIP TOLD ME THAT THE BREAKING OF MY CLUTCH BRAKE COULD NOT BE COVERED IN THE RECALL BECAUSE IT IS DIFFERENT SECTION OF THE TRANSMISSION. MY QUESTION IS IF THE TRANSMISSION IS FAULTY TO BEGIN WITH THEN WOULDN'T IT AFFECT MY CLUTCH BRAKE AND CAUSE IT TO BE UNDER TOO MUCH STRESS? I NOW HAVE TO PAY 1500$ TO HAVE IT FIXED, BUT THE RECALL IS FREE OF CHARGE.

NHTSA ODI 11171504

TRANSMISSION ISSUES, SOMETIME CANT GET THE TRANS TO SHIFT ITS A DANGER PULLING OUT INTO TRAFFIC AND ON THE HIGHWAY. THE CLUTCHES IN MY TRANS ALREADY BEEN REPLACED AND STILL NOT FIXED THIS IS A KNOW ISSUE TO FORD AND THERE TELLING MY VIN IS NOT COVERED MY CAR WAS BUILT 2 WEEKS LATER FROM THE ONES COVERED BY THE EXTENDED WARRANTY

NHTSA ODI 11170928

TAKATA RECALL.ENGINE STALLS W/O NOTICE, INSIDE CAB REEKS OF GAS SMELL. FORD REMEDY IS TO KEEP GAS TANK 1/2 FULL. DOESN'T WORK. JUST FILLED UP AND STILL STALLED WHILE ENTERING INTO THE FREEWAY. I DID NOT USE CHEAP FUEL. VERY DANGEROUS AND THE REMEDY DOES NOT WORK. TOOK CAR TO DEALERSHIP TWICE NOW AND THEY CONFIRMED IT'S 1 OF 10 FOCUS ON THE RECALL. IN OTHER WORDS 10% OF THEIR FOCUS HAVE THIS RECALL AND SYMPTOMS. I CALLED FORD CORP AND THEY GAVE ME 2 OPTIONS, 1)DRIVE CAR WITH 1/2 TANK OR MORE 2) DON'T DRIVE IT AT ALL. I NEED IT FOR WORK #2 IS NOT AN OPTION. FORD WILL NOT GIVE A LOANER CAR EVEN I TOLD THEM THEIR REMEDY IS NOT WORKING AND CAN CAUSE BODILY INJURY OR EVEN DEATH.

NHTSA ODI 11170355

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO REVERSE AND SWITCHED FROM GEAR TO GEAR WITHOUT WARNING. THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GALPIN FORD (15505 ROSCOE BLVD, NORTH HILLS, CA 91343, (818) 787-3800) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED. A NEW CLUTCH ALONG WITH A MOTOR MOUNT AND BATTERY WIRES WERE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 113,000.

NHTSA ODI 11164892

I RECEIVED A LETTER FROM THE MANUFACTURER ABOUT A RECALL DEALING WITH THE CLUTCH, I TOOK MY CAR TO THE FORD DEALERSHIP JUST LIKE THE LETTER STATED!WELL THEY REFUSED TO REPLACE THE PART, STATING MY CAR DIDN'T MEET THE REQUIREMENTS TO BE REPLACED! I LEFT WITH THE CAR STILL NOT FIXED! THAT WAS 6 MONTHS AGO, I JUST TOOK IT BACK TO THE DEALERSHIP AGAIN, AND OF COURSE THEY REFUSING TO REPLACE ANYTHING ON IT UNDER THE RECALL! SO, I WAS TOLD THAT MY CAR WARRANTY HAS EXPIRED, ( IT WAS STILL UNDER WARRANTY WHEN I FIRST TOOK IT TO THEM) NOW THEY TRYING TO MAKE ME PAY 2300 DOLLARS TO GET IT FIXED! DON'T EVERY BUY A FORD!

NHTSA ODI 11163293

THIS IS A TRANSMISSION PROBLEM AS I'VE BEEN TOLD BY FORDS MECHANICS. WHEN YOU PUSH THE ACCELERATOR THEIR IS VIBRATION AND HESITATION WHEN SPEEDING UP. SOMETIMES WHEN YOU PUSH THE ACCELERATOR IT'S LUCK THE CAR IS IN NEUTRAL FOR A COUPLE SECONDS. IT HAS BEEN TO FORD FOR THIS PROBLEM A COUPLE OF TIMES. APPARENTLY IT'S THE ONLY FOR CAR WITH AN ELECTRIC SHIFTING TRANSMISSION

NHTSA ODI 11161967

AT 37,000 MILES EXPERIENCED INTERMITTENT LOSS OF TRANSMISSION ENGAGEMENT. THE TRANSMISSION CONTROL MODULE (TCM) REQUIRED REPLACEMENT, BUT ALSO DIRECTLY EFFECTED THE WEARING OUT OF THE TRANSMISSION CLUTCH ASSEMBLE. THE VEHICLE EXHIBITED UNSAFE SYMPTOMS OF INTERMITTENT LOSS OF TRANSMISSION POWER/ ENGAGEMENT WHILE DRIVING, AT START FROM A LIGHT, PULLING OUT INTO ROADWAY. THE TWO PARTS WERE REPLACED AT THAT TIME BY A FORD DEALER. NOW, AT 64,000 MILES THE PROBLEM IS REOCCURRING. THE VEHICLE WAS TAKEN ONCE AGAIN TO A FORD DEALER AND A CLAIM TO FORD MOTOR COMPANY HAD TO BE INITIATED BY THE DEALER FOR PARTIAL COVERAGE. A $300 DEPOSIT HAD TO BE PAID TOWARD THE $1,700 REPAIR BILL. IN OUR HOUSEHOLD WE ALSO HAVE A 2013 FORD FOCUS THAT HAD TO BE REPAIRED THREE TIMES NOW AT APPROX. 75,000 MILES. (REPORTED SEPARATELY). THESE ISSUES ARE WELL KNOWN AND DOCUMENTED, HOWEVER, THE LEMON LAW OR NHTSA HAS DONE NOTHING TO HELP THE CONSUMER WITH MAKING FORD LIABLE FOR THE FULL COVERAGE OF THE TRANSMISSION CLUTCH ASSEMBLY THAT IS DIRECTLY DAMAGED AND WORE OUT BECAUSE OF THE TCM DEFECT. FORD HAS ONLY EXTENDED A WARRANTY ON THE TCM, WHICH IS A VERY INEXPENSIVE PART OF THE PROBLEM.

NHTSA ODI 11161797

2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEM. *LD THE CONSUMER STATED THE VEHICLE SHIFTED HARD. THE VEHICLE WAS ONLY 4 YEARS OLD AND THE CLUTCH NEEDED TO BE REPAIRED TWICE. *JS

NHTSA ODI 11160468

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE JERKED WHILE DRIVING ON SEVERAL OCCASIONS. THE CONTACT LOST CONTROL OF THE VEHICLE DURING THE FAILURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ROMEO FORD OF KINGSTON (128 NY-28, KINGSTON, NY 12401, (845) 251-4077) WHERE A NEW CLUTCH WAS INSTALLED. THE FAILURE CONTINUED AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. *TT CONSUMER STATED DESCRIPTION IS WRONG, SHE NEVER LOST CONTROL. CONSUMER CANNOT CONTROL HEAT AND PASSENGER SIDE AXLE IS RUSTED.*JB

NHTSA ODI 11160959

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING LOW SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT ALSO STATED THAT THE RPMS REVVED UP TO OVER 3,000 RPMS. THE CONTACT STATED THAT THE VEHICLE WOULD REMAIN AT A LOW SPEED EVEN WITH THE INCREASED RPMS. THE VEHICLE WAS TAKEN TO STEVENS FORD (LOCATED AT 717 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 783-5900) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED AND THE TCM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

NHTSA ODI 11156740

I BOUGHT THIS CAR NEW IN DECEMBER 2014. SINCE I HAD NO EXPERIENCE WITH THIS DUAL CLUTCH TRANSMISSION, I DID NOT RECOGNIZE THE CLUTCH WAS BAD ON TEST DRIVE. IT SHUTTERED IN FIRST AND SECOND GEAR AND SHIFTED OUT OF FIRST GEAR IN AN UNUSUAL WAY. AFTER ABOUT A YEAR, I ASKED THE DEALER TO CHECK IT OUT. THE CLUTCH WAS BAD AND REPLACED. IT WORKED BEAUTIFULLY. A YEAR LATER, I WAS BACK FOR A SECOND NEW CLUTCH. NOW ABOUT A YEAR LATER, I AM BACK FOR A THIRD CLUTCH. THE CAR ONLY HAS 25,900 MILES ON IT. THE DEALER HAS BEEN GREAT BUT I WON'T BE ABLE TO KEEP THIS UP AFTER MY EXTENDED WARRANTY EXPIRES. THE CAR HAS ALWAYS BEEN UNPREDICTABLE WITH ACCELERATION. NOTE TO EVERYONE, DON'T PULL OUT IN FRONT OF SOMEONE WITH ONE OF THESE CARS. YOU MAY OR MAY NOT GET A PROPER RESPONSE FROM THE TRANSMISSION. AFTER I HAD THE CAR A YEAR, MY WIFE WENT TO TEST DRIVE A NEW MAZDA FOR HERSELF. WE WERE IN MY FOCUS. THE MAZDA DEALER TOLD ME UP FRONT THEY WOULD NOT TAKE A FOCUS ON A TRADE-IN BECAUSE THEY'VE HAD TOO MANY THAT HAD TO BE TAKEN TO THE FORD DEALERSHIP FOR REPAIR AFTER THEY TRADED FOR THEM. SO, THEY MADE A DECISION NOT TO TAKE ANY MORE ON TRADE. THIS IS VERY TELLING. THE GOVERNMENT SHOULD FORCE FORD TO RECALL THIS TRANSMISSION AND REPLACE THEM WITH BETTER ONES. IT IS NOT FAIR TO THE CONSUMER THAT THEY'VE BEEN STUCK WITH DANGEROUS JUNK. I'M A FORD GUY ALL THE WAY, BUT HIS TRANSMISSION IS THE WORST.

NHTSA ODI 11156805

VEHICLE SHIFTS INTO GEAR HESITATES/JERKS FREQUENTLY. TYPICALLY HAPPENS AT LOWER SPEEDS.

NHTSA ODI 11156912

TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS AND THE "TRANSMISSION FAILURE, SERVICE ENGINE SOON" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE IN OCTOBER OF 2018. IN ADDITION, THE GEAR SHIFTER FAILED TO SHIFT INTO THE DRIVE POSITION AND SMOKE APPEARED UNDERNEATH THE HOOD ON ONE OCCASION WHILE DRIVING VARIOUS SPEEDS. MORRIE'S MINNETONKA FORD (13400 WAYZATA BLVD, MINNETONKA, MINNESOTA 55305, (952) 546-5441) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO REMEDY FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,542.

NHTSA ODI 11155756

VEHICLE ONLY HAS 63,000 MILES. THE FORD POWERSHIFT DUAL-CLUTCH TRANSMISSION IS DEFECTIVE AND CAUSES THE CAR TO JERK, SHAKE, HESITATE, AND SHUTTER WHEN THE ACCELERATOR IS DEPRESSED TO START THE CAR MOVING FROM A STOPPED STATIONARY POSITION. THIS MOST TYPICALLY OCCURS ONCE THE VEHICLE HAS WARMED UP. FORD DEALERSHIP CONFIRMED THE CLUTCH ASSEMBLY NEEDS TO BE REPLACED AT A COST OF $1650. DEALERSHIP INFORMED ME ONLY OPTION IS TO CONTACT FORD CUSTOMER SERVICE TO SEE IF THEY WILL COVER THE REPAIR WHICH THEY REFUSED. THIS EXACT ISSUE IS WELL DOCUMENTED IN FORD TECH SERVICE BULLETIN 16-0109 DATED APRIL 2016. THERE IS ALREADY A FORD RECALL FOR THIS EXACT ISSUE THAT COVERS THIS SAME VEHICLE THROUGH JUNE 2014 MANUFACTURE DATES; HOWEVER, MY VEHICLE WAS MANUFACTURED IN JULY 2014. FORD'S RESPONSE IS VEHICLE IS 3000 MILES OVER THE STANDARD POWER TRAIN WARRANTY AND MISSED THE EXISTING RECALL MANUFACTURE CUTOFF DATE BY ONE MONTH. THERE IS ALSO A CURRENT CLASS ACTION LAWSUIT AGAINST FORD FOR THIS SAME EXACT ISSUE. FORD DEALERSHIP'S OWN MECHANICS STATE THIS IS A VERY COMMON COMPLAINT AND THEY DEAL WITH THIS EXACT CUSTOMER ISSUE ON A ROUTINE BASIS. THERE ARE NO AFTERMARKET SOLUTIONS AVAILABLE AND INDEPENDENT MECHANICS CANNOT SERVICE THE VEHICLE TRANSMISSION BECAUSE THE WORK REQUIRES A PROPRIETARY FORD TOOL TO REMOVE AND REPLACE THE LEAKING TRANSMISSION SEAL KIT WHICH INDEPENDENT MECHANICS DO NOT HAVE ACCESS TO. PLEASE REVIEW AND CONSIDER EXTENDING THE EXISTING FORD RECALL TO COVER ADDITIONAL MODEL YEAR VEHICLES FACING THIS DEFECTIVE FORD DUAL-CLUTCH DESIGN. THE FORD CLUTCH DESIGN SEEMS TO BE DEFECTIVE AND IS AFFECTING ADDITIONAL VEHICLES BEYOND THE EXISTING RECALL MODEL YEAR VEHICLES.

NHTSA ODI 11155465