What 2,644 owners told NHTSA about the 2014 Ford Focus RS

At 153,000 Miles my car began to slip gears in the third and 5th and the transmission and a week after that started happening I lost complete steering all steering went out the ball joint had sounded rough for a couple of days and then and just went out the car was stuck at the hospital then I was at luckily I wasn't on the main road when it happened I was in a parking lot otherwise that could have been very very bad however my car doesn't fit in your little spectrum of August 8th to whatever it was August 15th of 2014 for manufacturer date for the steering and obviously my car is over $150,000 for the powertrain either thing could cost a collision and the steering thing I could have been majorly hurt but the recall doesn't include my car

NHTSA ODI 11464704

Car shudders, shakes, and jolts coming from stop. Also seems to go into neutral at random times and won't accelerate. Don't have the funds to take to the dealer but seems like a clutch problem like everyone else.

NHTSA ODI 11464629

I was driving and my car started to have no power on shift then while driving down the highway my car shifted into neutral. I had to bail off to the side of the very dangerous road. I contacted Ford to have this issue fixed and they said it would be over a year for them to get me a new part. I do not fell safe driving this car and they offered me no help with this.

NHTSA ODI 11464427

Transmission problems at all speeds will like some help from ford

NHTSA ODI 11463738

the car jolts once you start driving from a complete stop. then i will be in DRIVE but all of a sudden it is like i am in NEUTRAL and i loose all speed and cant go anywhere. its scary and i have almost been rearended several times.

NHTSA ODI 11463329

The contact owns a 2014 Ford Focus. The contact stated while accelerating from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact released the accelerator pedal for a moment and then depressed the accelerator pedal again and the vehicle responded. The contact stated that the failure had been reoccurring. The contact stated that the transmission clutch was replaced several times and the transmission control module (TCM) was updated several times; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 20,000.

NHTSA ODI 11463244

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local Pep Boys where it was diagnosed that the transmission clutch had failed. The vehicle was towed to a transmission specialist where it was diagnosed that the transmission had failed and needed to be rebuilt. The contact stated that the vehicle was repaired; however, the vehicle was jerking while driving. The vehicle was taken back to an independent mechanic who informed the contact that the failure was associated to a recall. The vehicle was taken to the dealer where it was diagnosed that the transmission control module needed to be replaced under NHTSA Campaign Number: 13V523000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the vehicle had remained at the dealer for three months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,878.

NHTSA ODI 11461454

The contact owns a 2014 Ford Focus. The contact stated that while accelerating from a stationary position, the vehicle would jump, vibrate, and shudder and would not immediately properly accelerate. In addition, the check engine light would illuminate as the failure occurred. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The clutch was replaced but the failure reoccurred. The contact indicated that the clutch had been replaced on four separate occasions. The manufacturer was notified of the recent failures but no assistance was offered. The failure mileage was 50,000.

NHTSA ODI 11460769

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled. The contact stated that the transmission overheating warning light was illuminated. The contact stated that several other unknown warning lights were illuminated. Additionally, the vehicle shuddered and hesitated while attempting to accelerate. The contact stated that the vehicle was taken to the dealer and the transmission control module was replaced. The contact stated that the check engine warning light was illuminated. The contact returned the vehicle to the dealer however, the mechanic was not able to successfully identify the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was no longer under warranty. The approximate failure mileage was 25,000.

NHTSA ODI 11460789

The contact owns a 2014 Ford Focus. The contact stated while driving approximately 55 MPH, the transmission slipped from drive into neutral with the check engine warning light illuminated. The contact veered to the side of the road and restarted the vehicle. The contact then continued to drive. The contact stated that the failure reoccurred while driving. The vehicle was taken to the used car dealer it was purchased from. The vehicle was then taken to an authorized dealer where a software update was completed; however, the failure persisted. The vehicle was taken to a transmission specialist where it was diagnosed that the transmission needed to be rebuilt and the clutch needed to be replaced. Additionally, transmission software needed to be updated. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 99,486.

NHTSA ODI 11460547

The contact owns a 2014 Ford Focus. The contact stated while driving 25 MPH, the vehicle started to jerk. The contact stated that the check engine warning light was illuminated. The contact was able to park on the side of the road and restart the vehicle. The contact stated she had to park and restart the vehicle several times before reaching her residence. The contact called several local dealers and made them aware of the failure. The contact took the vehicle to an independent mechanic and was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11460469

Improper shifting and loss of power while accelerating. Shuddering at take offs. Feels unsafe.

NHTSA ODI 11459866

2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE EXPERIENCED MANY TRANSMISSION ISSUES AS WELL AS OTHER RECALL ISSUES. THE CONSUMER REQUESTED TO BE COMPENSATED FOR THE INCONVIENCES AND NOT HAVING THE REPAIR RESOLVED.

NHTSA ODI 11459230

The contact owns a 2014 Ford Focus. The contact stated that the vehicle was taken in for a routine oil change and the contact was informed that a transmission flush and spark plug replacement was needed. The contact stated a week later the vehicle was taken back to the dealer for the transmission flush and spark plug replacement. The contact stated that while at the dealer the vehicle failed to shift to second gear, fifth gear, and reverse. The contact stated that the dealer informed her that the vehicle needed to be diagnosed. The contact stated she inquired about a clutch recall which the vehicle was previously repaired for in 2015. The dealer stated that they needed to contact the manufacturer for approval of repairs under a recall for the clutch and TCM. The manufacturer was notified of the failure and contacted the dealer to submit the correct paperwork. The vehicle was not repaired. The failure mileage was 93,503.

NHTSA ODI 11458729

The contact owns a 2014 Ford Focus. The contact stated while accelerating from a complete stop, the vehicle hesitated to respond, started jerking, and the transmission was slipping. There were no warning lights illuminated. The contact continued to drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission clutch and the transmission sensor system had failed. The vehicle was repaired; however, the failure reoccurred several times while driving at various speeds. The vehicle was taken back to the same dealer seven more times. The dealer replaced the transmission clutch and the transmission sensor system; however, the failure persisted. The vehicle was taken back to the dealer who provided the same diagnostic result and informed the contact that he would be responsible for the cost of repair as the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 14,000.

NHTSA ODI 11458328

The original shudder issue was noted in 12/13/2017 about a shudder happening when stopping and then trying to accelerate and it occurred periodically over the past year. The shuddering continued to get worse and at (79058 miles) I was told that the clutch could be replaced for $3000.00, and nothing was covered under any warranty. Even though continued complaints about this model to Ford On 8/27/2018 the shutter was determined to be related to the recall module 955442 causing shift issues (86575 miles). I was advised to watch nothing else stated. Still issues. It was then determined that the clutch assembly would need to be replaced. Claim number through Ford stated they would pay for the parts and I would have to pay the labor. No one at this time stated that there was a Ford DPS6 Powershift Transmission Settlement that gave options to deal with this vehicle. Not even when getting the CAS#. This was to cover all 2012-2016 Ford Focus Vehicles. The clutch was replaced on 4/11/2019 (91195 miles) and then again replaced on 7/30/2019 (100,379 miles) A 2nd clutch assembly was put in because there were issues from the 4/11/2019 clutch assembly parts put in. Now on March 21, 2022 (176,000 miles) the vehicle again in in the shop for a 3rd time stating the clutch will need to be replaced. Engine light came on relating to the DPS6 clutch again. Unable to drive had to be towed. This will be the 3rd time the clutch is replaced and is getting just over 75000 miles again where the clutch gives out and the car shutters while accelerating. The original clutch was to be covered to 100,000 miles and was not covered and now again Ford is stating it won’t be covered again. And that yes this is a DPS6 Transmission and that they will need to replace the shift fork and the clutch. This is a vehicle hazard because the clutches are not making the original 100,000 at any time for these models 2012 - 2016. Even when the clutch is replaced again the parts don't last.

NHTSA ODI 11458187

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed with Transmission Control Module (TCM) and clutch failure. The dealer informed the contact that the TCM and clutch needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and transferred the contact to the NHTSA. The failure mileage was approximately 187,000. The VIN was unavailable.

NHTSA ODI 11457696

The contact owns a 2014 Ford Focus. The contact stated that while her husband was driving on the highway approximately 60 MPH, the vehicle started losing motive power and was shuddering while shifting gear. The “Service Engine Now” warning light was illuminated. The driver was able to pull over to side of the roadway, turn off, and restart the vehicle and drove to the residence safely. The vehicle was then taken to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. Additionally, there was also an unstated failure with the engine. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 57,000.

NHTSA ODI 11457261

Took my car to Apple Ford in Columbia, MD on 3/10/22 for unrelated recall repairs on my 2014 Ford Focus, dealt with Service Rep #1. The car was finished around closing time. As I drove home a loud rattle was coming from the engine while idling causing the whole dashboard to shake. The clock was also now pushed 2 hours and 3 minutes ahead which was odd. I continued to drive the few miles to home. The next day I drove 20+ miles to Baltimore for an appointment. While there I stopped for gas. When I pushed the remote door lock button, the lights blinked, the door locks clicked but the horn did not beep twice as it usually does. I hit the door lock button several times but the horn did not beep so now the horn was not working. Before I took my car to Apple Ford it was working. I went to my appointment and parallel parked on the street. When leaving I had a hard time getting my car out of the parking space. As I drove I noticed the car was jerking, shaking, shuddering, vibrating and lunging every time I slowed down, came to a stop, then accelerated again and getting on and off the highway. While on I-95 the car continued to jerk, shake, shudder, vibrate and lunge and the RPM gauge needle shot over to high RPMs over and over again. Then the engine light came on. I exited I-95 onto Rt. 216 then a 2nd emergency warning sounded and another message came on that the transmission was overheating pull over immediately. I pulled over, called Apple Ford, told Service Rep #1 what happened, AAA was towing the car back. He said it was probably the Transmission Controller, they had several other Ford Focuses with the same problem. On 3/14 I called and spoke to Service Rep #2, he didn't even know the car was there. I told him what that happened. Rep #2 called back said he took it for a test drive and found nothing. I insisted there was something wrong. He said he'd take it for a test longer drive. Called again 3/18 they are referring problem to a manager. No resolution as of yet.

NHTSA ODI 11457296

The contact owns a 2014 Ford Focus. The contact stated while driving approximately 30 MPH, the vehicle started to shudder and shake. The contact stopped, turned off, and restarted the vehicle. The vehicle was restarted; however, the vehicle would not shift into reverse. Additionally, the vehicle would remain in first gear. The contact stated that the check engine warning light was illuminated. The vehicle was not taken to the local dealer. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 185,000.

NHTSA ODI 11455539

2010-2016 Ford focus Se transmission Don't matter what transmission is installed they all have same issue 000000 miles to 150k transmission never shift correct or stops shifting or the gear get stuck.

NHTSA ODI 11454931

I went to Tom Ford Ford in Carmel, IN in 2016 on this issue and was repaired under warranty then Ford sent an updated letter warranty letter about the DPS6 transmission and reduced warranty from 10 years to 7 years which expired in 2021. Car started having transmission trouble in early 2022; Tom Ford will not repair because not under the reduced warranty terms. I asked for Zone mgr from service manager but would not give me his contact and number on the issue. I’m having same problem again

NHTSA ODI 11451856

Please help in desperate need of my cars recalls getting fixed and no one will help me I have a baby and a single mother and need my vehicle and still nothing it was recalls on my 2014 Ford focus SE

NHTSA ODI 11451314

The contact owns a 2014 Ford Focus. The contact stated while driving at 50 MPH, the vehicle inadvertently decelerated to 10 MPH. There were no warning lights illuminated. The contact continued to depress the accelerator pedal and pulled into the parking lot of her apartment. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed however, the vehicle was not repaired. The dealer informed the contact to take the vehicle to a transmission specialist as they did not have a transmission mechanic or parts. The contact contacted other unknown dealers who advised as the first dealer. The vehicle was towed to a transmission specialist where the transmission was taken apart and the transmission assembly was replaced. The transmission specialist drove the vehicle to the contact's residence and informed her that the steering rack might have failed. The contact stated that the steering wheel was making abnormal grinding sounds while driving. The contact referenced NHTSA Campaign Number: 14V514000 (Steering). The manufacturer was notified of the failure but informed the contact that they could not assist as the vehicle did not qualify for the lemon law. The manufacturer referred the contact to NHTSA for assistance. The vehicle was repaired. The failure mileage was approximately 26,000.

NHTSA ODI 11451339

The dealership confirmed I have the case of a well known clutch shudder problem. But my car is not covered as it has 112K miles on it. Why the recall does not cover cars with 112K miles? Are they immune to this well known problem? Can anyone answer?

NHTSA ODI 11451369