May 9, 2019Fuel System, OtherTransmission & drivetrainElectronic Stability Control (esc)Engine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE WAS SHAKING VIOLENTLY. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE CONTACT SLOWED DOWN BUT WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO CAPITAL FORD SERVICES DEALER (2805 E MILLBROOK RD, RALEIGH, NC 27604, (877) 660-1721), WHERE DIAGNOSTIC TESTING DETERMINED THAT THE FAILURE WAS THE CLUTCH SEAL WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT ALSO STATED THAT WHILE DRIVING, THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING CAUSING THE CONTACT TO RUN OUT OF FUEL. THE CONTACT ALSO STATED THAT WHEN THE VEHICLE WAS IDLING IT WOULD STALL. IN ADDITION, THE VEHICLE WOULD ACCELERATE AND DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO R D SAWYER MOTOR CO DEALER (404 IS-64, MANTEO, NC 27954, (252) 473-2141) WHERE IT WAS ADVISED TO KEEP THE TANK HALF FULL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: 17794117. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA ODI 11206549
May 8, 2019Transmission & drivetrainElectrical systemEngine
CAR HAS STALLED SIX TIMES IN ONE WEEK TRANSMISSION HAS SHIFT TO NEUTRAL WHILE IN DRIVE WHEN CAR STALLS HAVE TO PULL TO SIDE OF ROAD AND PUT IN PARK AND RESTART TRANSMISSION SHUDDERS NO POWER VERY DANGEROUS SITUATION ALMOST REAR -ENDED BY TRUCK AN ENGINE MALFUNCTION SERVICE NOW MESSAGE WILL DISPLAY ON MESSAGE SCREEN YESTERDAY WAS BY FAR THE WORST DAY ENGINE DIES PULL TO SIDE OF ROAD PUT IN PARK RESTART PUT IN DRIVE LIKE IT WAS IN NEUTRAL TURN CAR OFF RESTART PUT IN DRIVE VERY LITTLE POWER TO TRANSMISSION PULL BACK OVER TO SIDE OF ROAD RESTART PUT IN DRIVE HAD POWER TO TRANSMISSION.WILL PARK VEHICLE UNTIL SITUATION IS RESOVED
NHTSA ODI 11206183
Apr 26, 2019Electrical systemEngine
I HAVE HAD ABSOLUTELY NOTHING BUT PROBLEMS WITH THIS CAR. HAVEN'T BEEN ABLE TO DRIVE IT FOR TWO YEARS BECAUSE IT'S PROBLEM AFTER PROBLEM. FIRST THE TRANSMISSION WENT OUT AND WE SPENT 3000 TO FIX IT JUST FOR IT TO GET HOME AND START KNOCKING IN THE ENGINE. NOW THE CAR WON'T EVEN TURN OVER OR EVEN TURN ON. I'VE HEARD OF SO MANY RECALLS ON THIS CAR AND IT'S EXTREMELY UNSAFE AND I'M TOO SCARED TO EVEN TAKE IT BACK IN TO FIX IT FURTHER BECAUSE I DO NOT FEEL SAFE DRIVING THIS CAR. I'VE CONTACTED FORD MULTIPLE TIMES WITH ABSOLUTELY NO HELP. NO ONE SHOULD BUY THIS CAR AT ALL.
NHTSA ODI 11203945
Apr 23, 2019Transmission & drivetrainEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION OVERHEATED AND CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL, INDICATING TO WAIT FIVE MINUTES TO RESTART THE VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR REPRODUCE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. JOE MYERS FORD (LOCATED AT 16634 NORTHWEST FWY, HOUSTON, TX 77040, (713) 766-3600) WAS CONTACTED VIA TELEPHONE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
NHTSA ODI 11203050
Apr 12, 2019Latches & locksEngineCrash1 death
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THE DRIVER WAS UNABLE TO EXIT THE VEHICLE BECAUSE THE DOORS FAILED TO OPEN AND WAS PULLED OUT FROM THE WINDOW. THE DRIVER SUSTAINED NECK, BACK, STOMACH, LEG, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER LATER DIED DUE TO THE INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SOUND FORD (LOCATED AT 101 SW GRADY WAY, RENTON, WA 98057, (425) 235-1000), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE BODY DAMAGE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
NHTSA ODI 11195927
Apr 10, 2019Electronic Stability Control (esc)EngineFuel system
I TOOK MY CAR IN FOR A RECALL A FEW MONTHS AGO ALSO MENTIONING THAT IT HAS BEEN SAYING IT'S OVERHEATING AND THEY GAVE MY CAR BACK SAYING NOTHING IS WRONG AND NOW I'VE BEEN DRIVING WITH MY NEWBORN DAUGHTER AND ALL OF THE SUDDEN MY CAR WOULDN'T GO PAST 65 & THEN AFTER IT STARTED WORKING AGAIN MY BATTERY GOES OUT I THOUGHT IT WAS BECAUSE THE GAS LIGHT HAD BEEN ON AND SO I CALLED AAA AND HAD SOMEONE COME DOWN THEY PUT IN GAS AND GOT IT STARTED BUT TO MY DISMAY I WASN'T EVEN ABLE TO MAKE IT HOME SEEING AS HOW MY CAR COULD BARELY ACCELERATE AND AGAIN IT SHUT OFF AT FIRST I WAS DRIVING ON THE FREEWAY AND WHEN I SLOWED DOWN TO STOP AT A LIGHT MY BATTERY SYMBOL WENT ON AND THEN THE CAR SHUT OFF & AFTER I GOT IT WORKING AGAIN IT WAS WORKING AND THEN IT SLOWED AND WOULD LET ME PRESS THE BRAKES ANYMORE AND SINCE THE. IT WON'T START
NHTSA ODI 11195327
Apr 8, 2019Transmission & drivetrainSpeed controlEngine
VEHICLE STALLS AS IF IT HAS LOST POWER. ENGINE LIGHT ACTIVE. TRANSMISSION AFFECTED DUE TO VEHICLE NOT ACCURATELY SHIFTING GEARS (I.E. DRIVE TO REVERSE OR VICE VERSA)
NHTSA ODI 11194561
Apr 1, 2019Electrical systemEngineFuel system
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED AND STALLED WITHOUT WARNING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT OPERATED IN LIMP MODE. VARNEY FORD INC (LOCATED AT 237 MOOSEHEAD TRAIL, NEWPORT, ME 04953, (888) 460-7356) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED ON APRIL 12, 2019. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA ODI 11193037
Mar 29, 2019Engine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE PULLING OUT OF THE DRIVEWAY, THE VEHICLE HESITATED WITHOUT WARNING SINCE 2015. THE VEHICLE WAS TAKEN TO SENTRY FORD (4100 MYSTIC VALLEY PKWY, MEDFORD, MA 02155), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE FAILURE WAS COMMON WITH THAT YEAR, MAKE, AND MODEL VEHICLE AND THEY WERE WORKING ON A REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
NHTSA ODI 11192441
Mar 26, 2019Transmission & drivetrainEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO START THE VEHICLE, IT SHUDDERED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NORRIS FORD (901 MERRITT BLVD, BALTIMORE, MD 21222, (888) 205-0310) WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 14,300. *TT*JB
NHTSA ODI 11191636
Mar 25, 2019Engine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED, THE ENGINE REVVED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF CARY (877-830-1251, LOCATED AT 2333 WALNUT ST, CARY, NC 27518) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WOULD BE CONTACTED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *TR
NHTSA ODI 11191336
Mar 23, 2019Engine
VEHICLE SUDDENLY DID NOT RESPOND TO ACCELERATION ON FREEWAY. SUDDEN STOP. JITTERING AND SKAKING UPON ACCELATION.
NHTSA ODI 11191144
Mar 21, 2019Electrical systemEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT WAS UNABLE TO START THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
NHTSA ODI 11190572
Mar 18, 2019EngineFuel system
MULTIPLY SAFETY RECALLS AND I TOOK TO 2 DIFFERENT DEALERSHIPS, BUT DEALERSHIPS REFUSED TO DO OR TO FIX MY CAR. NOW MY CHECK ENGINE LIGHT IS ON AGAIN. CODE READER HAS 2 CODES 1450 AND 144A. NEEDS TO BE REPAIRED, BUT DEALERSHIP FILED A FALSE REPORT STATING THE RECALLS WERE ALREADY DONE. IT IS NOT THE CASE. THE ONLY RECALL THAT WAS DONE WAS FOR THE DOOR LATCHES. THE PURSE VALVE AND FUEL SENSORS STILL NEED TO BE FIXED.
NHTSA ODI 11189839
Mar 13, 2019Engine
WHILE IN MOTION, ENGINE LIGHT ILLUMINATED WHICH WAS DIAGNOSED AS A FAILING CATALYTIC CONVERTER - POSSIBLY DUE TO CONTAMINATION. FORD FOCUS HAD RECEIVED AN EVAP PURGE VALVE RELATED RECALL JUST A FEW DAYS EARLIER WHICH STILL NEEDED TO BE COMPLETED. THE RECALL REPLACED COMPONENTS AS PER GUIDANCE BUT DID NOT DO ANYTHING ABOUT THE CATALYTIC CONVERTER WHICH LIKELY FAILED AS A RESULT OF A FAILURE LINKED TO THE PRIOR RECALL (EVAP PURGE VALVE). MANY SIMILAR CASES ARE TO BE FOUND IN FORUMS ONLINE.
NHTSA ODI 11186569
Mar 12, 2019EngineFuel system
I BOUGHT A 2014 FORD FOCUS BACK IN JUNE OF 2018. I HAD TO HAVE THE TRANSMISSION FIXED A FEW DAYS LATER DUE TO AN OPEN RECALL. AFTER THAT I HAD NO ISSUES. OCTOBER 2018 I FOUND OUT ABOUT THE MOST RECENT RECALL WITH THE CPV AND SUCH. SINCE THEN, MY CAR HAS NOT RUN GOOD. IT JERKS, ACTS LIKE IT DOESN'T WANT TO GO, AND MY FUEL READING IS ALMOST ALWAYS WRONG. I HAVE TWO YOUNG CHILDREN AND AM SCARED TO DRIVE MY CAR. WHEN I CALL MY LOCAL DEALERSHIP THEY TELL ME THERE'S IS NO REMEDY AVAILABLE YET AND TO JUST KEEP IT AT UNDER HALF A TANK OF GAS. WHICH IS STUPID SINCE I CAN'T GET AN ACCURATE FUEL READING! I CAN FILL IT COMPLETELY FULL, DRIVE ONE MILE, THEN SUDDENLY BE ON 3/4 TANK. THAT'S IS RIDICULOUS.
NHTSA ODI 11186189
Mar 5, 2019Fuel systemEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED JOHN GREENE CHRYSLER DODGE JEEP AT 828-584-5337 (LOCATED AT 910 JAMESTOWN RD, MORGANTON, NC 28655) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE SAME DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 11184435
Feb 19, 2019Transmission & drivetrainEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED IN THE MIDDLE OF TRAFFIC. THE VEHICLE WAS PULLED OVER TO THE ROAD SHOULDER. AFTER THE CONTACT ADDED FUEL TO THE VEHICLE, THE BODY OF THE VEHICLE SHOOK VIOLENTLY. ALSO, THE VEHICLE ACCELERATED ON ITS OWN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NORTH SIDE FORD (12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 525-9800) WHERE IT WAS DIAGNOSED THAT THE HORN NEEDED TO BE REPLACED AND NEW TAIL LIGHTS WERE NEEDED. THE HORN AND TAIL LIGHTS WERE REPAIRED, BUT NOT THE POWER TRAIN AND ENGINE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 86,514.
NHTSA ODI 11181081
Feb 19, 2019Engine & coolingTransmission & drivetrainEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WITHIN LESS THAN SIX MONTHS OF PURCHASING THE VEHICLE FROM AUTONATION FORD (1400 INTERSTATE 20 W, ARLINGTON, TX 76017, 1-(817) 200-4503), IT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (ENGINE AND ENGINE COOLING) AND FIELD SERVICE ACTION NUMBER: 14M02 (TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE). THE DEALER HAD NOT VERIFIED IF THERE WOULD BE AN OPTION FOR A LOANER VEHICLE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED REDUCED ENGINE POWER. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE DRIVEN BECAUSE IT COULD STALL AT ANY MOMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
NHTSA ODI 11181147
Feb 14, 2019Transmission & drivetrainEngineFuel system
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF, ERRONEOUSLY SHIFTED, AND SURGED BACKWARDS WHILE STOPPED. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF WAKE FOREST (10101 CAPITAL BLVD, WAKE FOREST, NC) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000(FUEL SYSTEM). AFTER THE CONTACT RETRIEVED THE VEHICLE, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
NHTSA ODI 11180115
Feb 13, 2019Transmission & drivetrainSpeed controlEngine
THE CAR TURNED COMPLETELY OFF, ENGINED LIGHT WOULD COME ON AND OFF, THE CAR WOULD STALL AND WHILE DRIVING ON THE INTERSTATE THE ACCELERATION DIDN'T WORK AND THE CAR STARTED MOVING BACKWARDS.
NHTSA ODI 11179849
Feb 11, 2019Fuel systemLatches & locksEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING, THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO DICK SMITH FORD OF COLUMBIA (LOCATED AT 7201 GARNERS FERRY RD, COLUMBIA, SC 29209, (803) 254-4000) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. WHILE DRIVING, THE REAR DRIVER'S SIDE DOOR OPENED INDEPENDENTLY AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V643000 (LATCHES/LOCKS/LINKAGES) AND 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA ODI 11176197
Feb 10, 2019Engine
THE DUAL-CLUTCH TRANSMISSION IN MANY FORD PRODUCTS HAS ISSUES. THE CARS OFTEN SLAM INTO GEAR OR FEEL LIKE THEY ARE SLIPPING.
NHTSA ODI 11175981
Feb 7, 2019EngineFuel system
MY 2014 FOCUS ST STALLS EVERY TIME I COME TO A STOP EVEN WITH A FULL TANK OF GAS DUE TO A FAILING CPV WHICH IS PART OF THE CURRENT FORD RECALL 18V735. HOWEVER FORD HAS STILL NOT GOTTEN A REMEDY AND MY CAR HAS BEEN WAITING ALMOST ALMOST 4 MONTHS NOW FOR THIS RECALL TO BE READY SINCE IT STARTED.
NHTSA ODI 11174897
Jan 16, 2019Transmission & drivetrainEngineFuel system
TAKATA RECALL.ENGINE STALLS W/O NOTICE, INSIDE CAB REEKS OF GAS SMELL. FORD REMEDY IS TO KEEP GAS TANK 1/2 FULL. DOESN'T WORK. JUST FILLED UP AND STILL STALLED WHILE ENTERING INTO THE FREEWAY. I DID NOT USE CHEAP FUEL. VERY DANGEROUS AND THE REMEDY DOES NOT WORK. TOOK CAR TO DEALERSHIP TWICE NOW AND THEY CONFIRMED IT'S 1 OF 10 FOCUS ON THE RECALL. IN OTHER WORDS 10% OF THEIR FOCUS HAVE THIS RECALL AND SYMPTOMS. I CALLED FORD CORP AND THEY GAVE ME 2 OPTIONS, 1)DRIVE CAR WITH 1/2 TANK OR MORE 2) DON'T DRIVE IT AT ALL. I NEED IT FOR WORK #2 IS NOT AN OPTION. FORD WILL NOT GIVE A LOANER CAR EVEN I TOLD THEM THEIR REMEDY IS NOT WORKING AND CAN CAUSE BODILY INJURY OR EVEN DEATH.
NHTSA ODI 11170355