Jun 2, 2016Transmission & drivetrainEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY SLOWED DOWN AND WOULD NOT ACCELERATE. DURING THE INCIDENT, THE "ENGINE FAULT, SERVICE NOW'' MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. IN ADDITION, WHEN ACCELERATING FROM A STOP, THE VEHICLE WOULD SHUTTER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH WAS FAULTY. THE PCM AND TCM WERE REPROGRAMMED AND THE CLUTCH WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 500.
NHTSA ODI 10872053
May 28, 2016Transmission & drivetrainEngine
I HAVE HAD MY CAR NOW FOR 18 MONTHS AND IT HAS BEEN IN AND OUT OF THE SHOP FOR CLUTCH ISSUES THE CLUTCH HAS BEEN REPLACED NOW TWICE AND THEY UPDATED MY COMPUTER TRYING TO FIX THE CLUTCH AS WELL. MY CAR IS STILL NOT RUNNING PROPERLY. IT HAS A ROUGH IDOL WORSE THAN WHAT IT WAS BEFORE I GOT MY CLUTCH REPLACED YESTERDAY AND IT JERKS WHEN STARTING OUT ( THIS JERKING IS NOT BAD RIGHT NOW BECAUSE I JUST HAD THE CLUTCH REPLACED BUT ITS STILL THERE) I HAVE REQUESTED THIS VEHICLE TO BE BOUGHT BACK MULTIPLE TIMES AND I GET A NO AND THEY WONT TELL ME WHY AND DONT RETURN MY EMAILS. I HAVE JUST REQUESTED ANOTHER BUY BACK AND WAITING ON A RESPONSE. THANKS FOR YOUR TIME AND I HOPE YOU CAN HELP ME OUT.
NHTSA ODI 10871353
May 26, 2016Transmission & drivetrain
DESPITE TAKING MY CAR IN MULTIPLE TIMES FOR REPAIR (INCLUDING SOFTWARE UPDATES AND A NEW CLUTCH AT 19466 MILES), THE TRANSMISSION HAS BEEN SHUTTERING, SHAKING, SLIPPING, AND HAS A HESITANT/ DELAYED RESPONSE WHEN ACCELERATING FROM A STOPPED POSITION (E.G. MAKING A LEFT HAND TURN TO CROSS AN INTERSECTION WITH ONCOMING TRAFFIC). I FEEL EXTREMELY UNSAFE ESPECIALLY WHEN ACCELERATING TO CROSS AN INTERSECTION BECAUSE THE AUTOMATIC TRANSMISSION WILL HAVE A DELAYED RESPONSE TRANSFERRING POWER TO THE REAR WHEELS DESPITE PUSHING THE ACCELERATOR AND WILL CONTINUALLY SHUTTER, SLIP, AND SHAKE WHILE GETTING UP TO SPEED THUS MAKING A SLOW AND UNCERTAIN ACCELERATION. THIS CAN SEVERELY LIMIT MY ABILITY TO MOVE MY CAR OUT OF HARMS WAY.
NHTSA ODI 10871107
May 25, 2016Transmission & drivetrainElectrical systemFuel system
FIRST PROBLEM WAS THE CAR SHUDDERING AND JERKING. FORD GARAGE, REPAIR SOME TRANSMISSION SEALS, PROGRAMMING,REPLACED FUEL TANK, FUEL PUMP AND ENGINE WIRE HARNESS REPAIR. SHORTLY AFTER THE CAR BEGAN TO LOSE ABILITY TO MOVE WHEN ACCELERATING, THE ENGINE RPM'S WOULD REV AND VEHICLE HAD LITTLE POWER TO MOVE. FORD GARAGE REPLACED CLUTCH AND DID PROGRAMMING. ON THE WAY HOME FROM THAT REPAIR, OUR CARE SUFFERED THE SAME SYMPTOMS IT WAS BROUGHT IN FOR. IT IS CURRENTLY IN THE SHOP AND WE HAVE NO CONFIDENCE IN WHAT WE WILL GET BACK.
NHTSA ODI 10870907
May 24, 2016Transmission & drivetrain
TRANSMISSION STARTED SHUDDERING NOT LONG AFTER PURCHASE. FORD ACTED LIKE THEY DID NOT KNOW ABOUT THESE PROBLEMS EVEN THOUGHT WE NOW FIND THAT THEY HAVE BEEN WELL DOCUMENTED FOR YEARS. MULTIPLE TRIPS TO 2 DEALERSHIPS HAVE NOT FIXED PROBLEM. THE SHUDDERING TAKES PLACE WHILE IN MOTION, SOMETIMES DRIVING STRAIGHT, OFTEN WHEN TURNING. LONGER TRIPS OR HILLY TERRAIN EXASPERATE PROBLEM. DRIVING IN WINTER CONDITIONS ( SNOW, ICE)MAKES IT DIFFICULT TO TELL IF IT IS THE TIRES OR TRANSMISSION THAT IS SLIPPING. VERY DANGEROUS DEFECT. DRIVERS AND PASSENGERS FEEL VERY UNSAFE IN THIS VEHICLE. WONDERING WHY NHTSA IS SO SLOW IN DEALING WITH THIS PROBLEM.
NHTSA ODI 10870492
May 24, 2016Transmission & drivetrain
I PURCHASED MY 2014 FORD FOCUS 1/1/16. WHEN DRIVING AT SLOW SPEEDS AND ALWAYS IF ACCELERATING AT 10MPH THE CAR JERKS AND SPUTTERS. I TOOK BACK TO THE FORD DEALER AND HAD WHAT THEY SAID WAS AN ADJUSTMENT DUE TO A RECALL. DIDN'T FIX ANYTHING, TOOK IT IN AGAIN AND THE ANSWER IS ITS THE DESIGN DUE TO A 5 SPEED WITHIN AN AUTOMATIC TRANSMISSION IT HAS TO ADJUST ITSELF. THIS CAR WILL NOT ACCELERATE WHEN A LIGHT TURNS RED TURNING LEFT AND I NEED TO GET OUT OF THE WAY, IT JERKS AND SPUTTERS, SAME PROBLEM AT ANY STOP. MY CONCERN IS THAT IF I CAN'T ACCELERATE TO GET OUT OF THE WAY I'M GOING TO GET HIT, AT A LIGHT, STOP, ON THE FREEWAY. FORD TOLD ME THAT'S THE WAY ALL OF THEM DRIVE. THIS IS A DAILY OCCURRENCE SINCE I PURCHASE THE CAR.
NHTSA ODI 10870669
May 24, 2016Transmission & drivetrain
CLUTCH REPLACED AT 18K MILES DUE TO SHUDDERING, HESITATION AND ROLLING BACKWARDS ON HILL IN DRIVE. AT 38K ISSUES ARE STARTING AGAIN. SEVERAL ALMOST ACCIDENTS WHEN ON HILL AND TURNING IN TRAFFIC. PURCHASED A YEAR AGO AND DEVALUED $10K SINCE.
NHTSA ODI 10870667
May 15, 2016Transmission & drivetrain
THE TRANSMISSION JERKS WHEN STARTING OFF AND SHIFTING GEARS. I'VE HAD IT IN 3 TIMES FOR "SOFTWARE UPDATES" AND EACH TIME THE MECHANIC TELLS ME THAT ALL FORD FOCUS EXPERIENCE THE SAME THING AND THAT IT WAS DESIGNED THAT WAY.
NHTSA ODI 10865009
May 13, 2016Transmission & drivetrainEngine
WHEN I ACCELERATE MY CAR HESITATE, JERK LIKE IT IS GETTING WORST. SLOW DOWN WHEN TAKE OFF AND WHILE DRIVING
NHTSA ODI 10864709
May 13, 2016Transmission & drivetrain
I BOUGHT MY 2014 FOCUS IN AUGUST OF 2014, IT WAS A LIGHTLY USED RENTAL FROM LATE 2013 TO AROUND THE SPRING OF 2014 AND ONLY HAD A LITTLE OVER 14,000 MILES ON IT. SINCE THAT TIME I HAVE HAD TO TAKE IT IN (INCLUDING THIS MOST RECENT APPOINTMENT IN A FEW DAYS) 3 TIMES FOR THE SAME ISSUE. WHEN I AM ACCELERATING FROM A STOP, THE CAR WILL SHUTTER, HESITATE TO SHIFT, OFTEN GRIND UNTIL IT REACHES A HIGHER GEAR. AFTER I TAKE THE CAR IN THE PROBLEM IS GONE FOR ABOUT A MONTH BUT THEN SLOWLY STARTS TO COME BACK THE MORE I DRIVE IT. THE PROBLEM IS MUCH MORE PREVALENT WHEN I AM DRIVING AROUND RESIDENTIAL AREAS WITH A LOT OF HILLS AND STOP SIGN INTERSECTIONS. I AM WORRIED THAT IF THIS ISSUE CONTINUES THROUGHOUT THE LIFE OF MY CAR IT WILL EITHER CAUSE AN ACCIDENT, OR AT LEAST PUT ME IN DANGER OF CAUSING AN ACCIDENT, AND IT WILL ALSO COST ME A FORTUNE TO MAINTAIN IF I HAVE TO CONTINUALLY TAKE IT IN FOR REPAIRS EACH YEAR!
NHTSA ODI 10864792
May 12, 2016Transmission & drivetrain
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE HIGH RPM SYMPTOMS AND TRANSMISSION SHUDDERS WHILE DRIVING. CONSUMER WANTS DEALERSHIP TO BUY BACK VEHICLE. *SMD THE CONSUMER STATED IN HIS OPINION, THE VEHICLE WAS STILL NOT SHIFTING PROPERLY AFTER THE DEALER MADE THE REPAIRS. *JB
NHTSA ODI 10864908
May 5, 2016Transmission & drivetrainEngine
WHILE DRIVING IT FEELS LIKE ENGINE IS FALLING OUT. THE WHOLE CAR VIBRATES. LIKE ITS STALLING OUT WHEN YOU TAKE OFF AND IT TAKES A LONG TIME TO GET UP AND GOING. I HAVE TAKEN THE CAR TO LAKELAND FORD FOR A SEAL KIT THAT WAS BACK ORDERED 6-8 WEEKS IN 2015 IN 2016 I HAD TO HAVE ANOTHER SEAL KIT ALSO BACK ORDERED 6-8 WEEKS THEY DID TRANSMISSION MODULE REPLACEMENT AND MUCH MORE I'VE TAKEN THIS CAR BACK FOR THE SAME ISSUE MULTIPLE TIMES ANDHAVEBEEN TOLD IT'S NOT A LEMON L!
NHTSA ODI 10863312
May 5, 2016Transmission & drivetrainFuel system
CAR HESITATES WHEN ACCELERATING, ESPECIALLY FROM A SLOW OR STOP. CANNOT TELL IF ITS A TRANSMISSION ISSUE OR FUEL RELATED. VERY DANGEROUS, CAUSING CAR TO BUCK & JERK. MAKES IT DIFFICULT TO CONTROL VEHICLE. SEEMS TO BE GETTING WORSE THE HIGHER THE MILEAGE.
NHTSA ODI 10863352
May 5, 2016Transmission & drivetrain
THIS CAR WAS BOUGHT USED WITH 22218 MILES ON IT ON 12/29/2015. THE CAR WAS RUNNING FINE. BY THE MIDDLE OF JANUARY 2016, THE TRANSMISSION WAS SLIPPING. BEFORE WE MADE FIRST PAYMENT ON 2/9/2016, THE TRANSMISSION WAS SLIPPING AND SHUDDERING GOING INTO SECOND GEAR. HERE IT IS 5/5/2016 AND WE ARE SUPPOSEDLY STILL WAITING ON A PART TO COME IN, WE FEEL LIKE WE HAVE BOUGHT THEIR PROBLEM AND WE ARE ON OUR OWN, AND THIS COULD BE A VERY SERIOUS ISSUE IN SAFETY WHEN YOUR CAR WILL NOT GO. FROM DEAD STOP, SHIFTING FROM FIRST, GOING INTO SECOND IT SHUDDERS, HESITATES, IN TRAFFIC, IT'S REALLY BAD. THIS WAS BOUGHT FOR MY TEENAGE DAUGHTER TO GO TO COLLEGE, NOW I'M WORRIED ABOUT HER SAFETY IN IT.
NHTSA ODI 10863409
Apr 29, 2016Transmission & drivetrain
WHEN DRIVING THE CAR SHUDDERS AND DOESN'T WANT TO GO INTO GEAR, HAVE HAD IT INTO SERVICE DEPT SEVERAL TIMES FOR KNOWN TRANSMISSION ISSUE! THE PROBLEM STARTED SHORTLY AFTER I PURCHASED THE VEHICLE. IT'S BEEN 2 1/2 MONTHS NOW AND STILL WAITING FOR NEW CLUTCH TO ARRIVE AND NOW MY VEHICLE WILL NOT DRIVE AT ALL!
NHTSA ODI 10862156
Apr 26, 2016Transmission & drivetrainEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 10 MPH, THE VEHICLE VIBRATED AND FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE DETAILS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PARTS TO REPAIR THE VEHICLE WOULD NOT BE AVAILABLE FOR TWO MONTHS. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
NHTSA ODI 10861581
Apr 21, 2016Transmission & drivetrain
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO AUTOMATIC TRANSMISSION SHUDDERS ON ACCELERATION AND CLUTCH HAS KICKED OUT OF GEAR INTO NEUTRAL. *SMD THE CONSUMER STATED THE TRANSMISSION HAS BEEN A PROBLEM SINCE THE FIRST DAY, THE VEHICLE WAS PURCHASED. THE TRANSMISSION WAS REPROGRAMMED A COUPLE OF TIMES, BUT TO NO AVAIL. THE DEALER THEN STATED THE CLUTCH WAS BAD. HOWEVER, THE PARTS WERE NOT AVAILABLE. *JB
NHTSA ODI 10860778
Apr 21, 2016Transmission & drivetrain
I HAVE A 2014 FORD FOCUS SE HATCHBACK. IT WAS BOUGHT BRAND NEW IN SEPTEMBER 2014. I WAS BACK AT THE DEALERSHIP ON SEPTEMBER 17, 2015 WITH 17,000 MILES BECAUSE OF THE SHUDDERING &, HESITATIONS COMING FROM THE TRANSMISSION WHILE DRIVING, STOPPING, AND ACCELERATING. MY CLUTCH WAS REPLACED ON OCTOBER 15, 2015. I WAS BACK TO THE DEALERSHIP ON JANUARY 8, 2016 AND AGAIN ON MARCH 10, 2016, FOR A "COMPUTER RESET". THE JERKING, SHUDDERING, GRINDING, AND STALLING HAVE YET TO CEASE AND IT'S BECOMING MORE OF A HAZARD & EXTREMELY STRESSFUL TO DRIVE THE CAR ON A DAILY BASIS. I HAVE TO DRIVE 100 MILES A DAY ROUND TRIP FOR WORK. THE SERVICEMAN AT MIKE REICHENBACH SAID IT WOULD NEVER BE MORE THAN 80% DUE TO THE TYPE OF CLUTCH IN THE TRANSMISSION IS FOR A STRAIGHT DRIVE VEHICLE. AS OF TODAY MY CAR IS JUST AS BAD AS EVER IF NOT WORSE, I HAVE BEEN FORTUNATE SO FAR AS NOT BE IN AN ACCIDENT, BUT LOOKING FOR IT TO HAPPEN ANYDAY WITH THE ISSUES IN THE TRANSMISSION. I FEAR FOR MY SAFETY EVERY TIME I HAVE TO STOP FOR ANY REASON BECAUSE OF THIS STALL, HESITATION AND SOMETIMES SLOW ON ACCELERATION.
NHTSA ODI 10860708
Apr 20, 2016Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD SHUDDER AND HESITATE. THE VEHICLE WOULD INDEPENDENTLY SLOW DOWN WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTOMATIC CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD BEEN TO THE DEALER FOR THE SAME REPAIR ON FOUR SEPARATE OCCASIONS AND EACH REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,322.
NHTSA ODI 10860533
Apr 14, 2016Transmission & drivetrain
MY 2014 FORD FOCUS IS EXPERIENCING SHUDDERING ISSUES WHEN SHIFTING BETWEEN FIRST AND SECOND TYPICALLY. I HAVE TAKEN ANY END TO GET THE RECALL DONE ON IT FOR THE REPROGRAMMING AND IT HELPED AT FIRST BUT NOW THE SHUTTERING HAS CONTINUED AFTER ABOUT 6 MONTHS.
NHTSA ODI 10855460
Apr 12, 2016Transmission & drivetrain
I JUST BOUGHT THIS CAR 1 MONTH AGO AND WHEN IT IS AT A STOP AND YOU HIT THE ACCELERATOR, IT SHUDDERS BETWEEN 1ST AND 2ND AND BETWEEN 2ND AND 3RD. IT IS GETTING WORSE THE LONGER THE PROBLEM GOES ON. I HAVE TAKEN IT TO PARKWAY FORD IN WINSTON SALEM, NC AND WAS TOLD IT WAS A COMMON PROBLEM AND THAT THE PART HAS BEEN ORDERED AND COULD TAKE 3+ MONTHS BEFORE IT WILL COME IN AND MY CAR CAN BE FIXED. IN THE MEANTIME, I AM DRIVING A CAR THAT ACTS LIKE IT'S GOING TO STALL OUT IN THE MIDDLE OF THE ROAD. HAVING TO WAIT POSSIBLY 3 MONTHS FOR THE WARRANTY REPAIRS TO BE COMPLETED IS UNACCEPTABLE.
NHTSA ODI 10855129
Apr 11, 2016Transmission & drivetrainSpeed control
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED IN EXCESS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTING GEAR AND THE LINKAGE IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND MULTIPLE WARNINGS WERE DISPLAYED ACROSS THE MESSAGE BOARD. IN ADDITION, THE CONTACT STATED THAT THE GEAR SHIFTER WAS SHIFTED IN PARK AND THE REVERSE POSITION AND FAILED TO SHIFT OUT OF THOSE POSITIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 6,000.
NHTSA ODI 10854843
Apr 11, 2016Transmission & drivetrainSeat belts
BOUGHT CAR BRAND NEW IN JUNE 2014. HAVE HAD TRANSMISSION REDONE. NOW HAVING SAME ISSUE AGAIN. FRONT SEAT BELTS REPLACED. NOW NEED REPLACED AGAIN. HAVE HAD DEALER REPAIR OUTSIDE DOOR SKIN ON FRONT PASSENGER DOOR DUE TO TRANSPORT DAMAGE. HAD TO TAKE CAR IN TO HAVE INTERIOR DOOR REPOSITIONED DUE TO POOR DEALER WORKAMANSHIP. I HAVE HAD THIS CAR IN FOR REPAIRS MORE THAN ANY VEHICLE I HAVE EVER OWNED. CAR CURRENTLY HAS ABOUT 33,000 MILES ON IT.
NHTSA ODI 10854938
Apr 11, 2016Transmission & drivetrain
I HAVE A 2014 FORD FOCUS SE HATCHBACK. IT WAS BOUGHT BRAND NEW IN AUGUST 2013 AND PAID IN FULL. I WAS BACK AT THE DEALERSHIP AT LESS THAN 15,000 MILES BECAUSE OF THE GRINDING, STALLING, HESITATIONS, AND JERKING COMING FROM THE TRANSMISSION WHILE DRIVING, STOPPING, AND ACCELERATION. MY CLUTCH HAS BEEN REPLACED TWICE AND I HAVE BEEN BACK TO THE DEALERSHIP COUNTLESS TIMES, FOR A "COMPUTER RESET". THE JERKING, SHUDDERING, GRINDING, AND STALLING HAVE YET TO CEASE AND IT'S BECOMING MORE OF A PAIN TO DRIVE THE CAR ON A DAILY BASIS. ALL OF THE SERVICEMEN SAY THE SAME THING: "IT WILL ADJUST TO YOUR DRIVING OR IT'S SUPPOSED TO FEEL THAT WAY". I AM CURRENTLY WAITING ON A NEW CLUTCH TO HAVE IT REPLACED ONE AGAIN. I FEEL AS IF I AM NOW STUCK WITH THIS VEHICLE WITH NO HOPE!
NHTSA ODI 10854958
Apr 7, 2016Transmission & drivetrain
MY CAR HAS 33581 MILES AND ALREADY PUT SECOND SET OF TIRES ON IT. THE PROBLEM IS THAT THE TRANSMISSION IS NO GOOD. PROBLEM STARTED AT 3000 MILES WHEN THE CAR TOTALLY SHUT DOWN IN THE MIDDLE OF TRAFFIC ON THE INTERSTATE BETWEEN SYLVA,NC AND WAYNESVILLE ,NC . THE CAR WILL NOT TAKE A HILL WITHOUT SPINNING TIRES, IT EVEN DOES IT AT RED LIGHTS....HELP.
NHTSA ODI 10854158