Aug 7, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE TO APPROXIMATELY 70 MPH, THE VEHICLE FAILED TO RESPOND OR WOULD JERK EXCESSIVELY UNTIL THE DESIRED SPEED WAS REACHED. BROADWAY FORD DIAGNOSED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHO DIAGNOSED THE SAME FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WOULD CONTINUE DESPITE A REPAIR. THE VEHICLE WAS NOT REPAIRED AND THE CONTACT TRADED IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 12381390. THE CONTACT STATED THERE WAS A CLASS ACTION LAWSUIT; HOWEVER, BECAUSE THE VEHICLE ONLY RECEIVED DIAGNOSTIC TESTING REGARDING THE FAILURE TWICE RATHER THAN AT LEAST THREE TIMES, THE CONTACT WAS NOT ABLE TO RECEIVE REIMBURSEMENT. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. *JS
NHTSA ODI 11013378
Aug 7, 2017Transmission & drivetrain
WHEN DRIVING VECHICAL IT WILL SOMETIMES SHUTTER WHEN GOING UP AN INCLINE AND WHEN I STOPS AT A STOP LIGHT OR SIGN AND I ACCELERATE THE CAR TO GO THE CAR WILL LUNG FORWARD AT TIMES. I HAVE A LITTLE OVER 17,000 MILES ON MY CAR AND AS OF AUGUST 7TH 2017 THE CLUCHES HAVE TO BE REPLACED BY A FORD DEALERSHIP.
NHTSA ODI 11013572
Aug 4, 2017Transmission & drivetrain
THE TRANSMISSION ON THIS VEHICLE IS TERRIBLE. I HAVE TAKEN THE CAR IN FOR THE RECALL ON THE CLUTCH ASSEMBLY BUT THAT HAS NOT HELPED THE ISSUE. THERE IS MAJOR HESITATION WHEN FIRST APPLY THE GAS PEDAL AT TAKE OFF AND IT CAUSE THE CAR TO "JUMP" OR HESITATE. THIS AS ALMOST CAUSED ACCIDENTS ON MAY OCCASIONS AND YOU HAVE TO BE REALLY CAREFUL WHEN PULLING INTO THE FLOW OF TRAFFIC. I FEEL THAT IT IS A REAL SAFETY ISSUE AND I AM NOT SURE WHAT THE FIX IS SINCE THEY HAVE REPAIRED IT ONCE ALREADY. IT DOESN'T HAPPEN ON A HIGHWAY, IT ONLY HAPPENS WHEN TAKING OFF FROM A STOPPED POSITION. THIS HAS BEEN AN ON GOING ISSUE SINCE I PURCHASED THE VEHICLE. IT IS THE LAST FORD PRODUCT I WILL EVER OWN, BAD DESIGN
NHTSA ODI 11012744
Aug 3, 2017Transmission & drivetrainVisibility & wipers
WHEN DRIVING AT LOW SPEEDS TRANSMISSION SHIMMERS AND THERE IS HESITAION. ALSO WHEN STARING OFF FROM A STOP THE CAR IS SLOW AT ACCELERATING. WINDSHIELD WIPERS WHEN SET TO LOW OR HIGH ONLY RUN FOR A FEW MINUTES THEN SWITCH TO INTERMITTENT. I WAS ALMOST IN AN ACCIDENT TODAY TELRAVELING AT 50 MPH BECAUSE THE WINDSHIELD WIPER ISSUE IN A BAD STORM WIPERS STOPPED AND WENT TO INTERMITTENT. THE POWER TRAIN ISSUE STARTED IN 2015.
NHTSA ODI 11012668
Jul 31, 2017Transmission & drivetrain
DELAYED ACCELERATION AND PROBLEMS WITH DOWNSHIFTING RESULT IN UNSAFE MOVEMENT. THESE UNSAFE CONDITIONS OCCUR WHEN ACCELERATING FROM A STOP, DECELERATING, AND WHILE IN MOTION ON CITY STREETS AND HIGHWAYS. THE CLUTCH HAS BEEN REPLACED TWICE AND YET THE PROBLEM CONTINUES. MY VEHICLE ONLY HAS 38,000 MILES ON IT. THESE PROBLEMS HAVE BEEN PRESENT SINCE THE DAY I DROVE THE BRAND NEW CAR OFF THE LOT. I HAVE NOT BEEN IN AN ACCIDENT BECAUSE OF THIS YET, BUT FEEL VERY UNSAFE AND AN ACCIDENT IS INEVITABLE. FORD SERVICE HAS BEEN UNABLE TO FIX THE PROBLEM.
NHTSA ODI 11011656
Jul 28, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED TO BRING THE VEHICLE TO THE DEALER (PEACOCK FORD IN MAITLAND, FLORIDA) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DIAGNOSED AS HAVING CLUTCH FAILURE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR OTHER TIMES AND THE VEHICLE WAS TAKEN TO SUN STATE FORD IN ORLANDO, FLORIDA. THE CLUTCH WAS REPLACED AGAIN, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
NHTSA ODI 11011334
Jul 26, 2017Transmission & drivetrain
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION SLIPS AND SHUDDERS. CONSUMER STATES VEHICLE HAS MANUAL TRANSMISSION DISGUISED AS AUTOMATIC TRANSMISSION. *SMD THE CONSUMER WAS ADVISED BY THE DEALER THAT VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS REPROGRAMMED AND THE CLUTCH WAS REPLACED. THE FAILURE WORSENED. THE MAUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. *JS
NHTSA ODI 10918293
Jul 24, 2017Transmission & drivetrainSpeed controlEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE JERKED, STALLED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. IN ADDITION, THE CONTACT EXPERIENCED A FAILURE WITH THE GEAR SHIFTER CHANGING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER (MONACO FORD, 767 NEW LONDON TURNPIKE, GLASTONBURY, CT, 06033,) WHERE IT WAS DIAGNOSED THAT THE E-VAP CHAMBER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
NHTSA ODI 11010188
Jul 19, 2017Transmission & drivetrainSpeed control
FORD FOCUS WILL LOSE POWER ON THE HIGHWAY. FORD TOLD ME THAT'S HOW THE CAR IS AND THAT THE CLUTCH ON THE FOCUS AND FIESTA ARE FAULTY FROM THE FACTORY. THE CAR IS A 2014 WITH 62,000 MILES.
NHTSA ODI 11006436
Jul 18, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD EXPERIENCE SEVERE JERKING AND VIBRATION WHEN SHIFTING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER JURGESON FORD LOCATED IN RICH FIELD, UTAH WHERE THE VEHICLE WAS DIAGNOSED THAT THE CLUTCH WAS FAULTY AND NEEDED TO BE REPLACED. THE CLUTCH WAS REPLACED BUT APPROXIMATELY 4 YEARS LATER THE FAILURE HAD REOCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
NHTSA ODI 11006196
Jul 17, 2017Transmission & drivetrain
THERE IS A PROBLEM WITH MY TMC WHICH CONTROLS MY CLUTCH. THE TMC HAD TO BE RECALIBRATE A YEAR AND A HALF AGO AND A NEW CLUTCH NEED TO TO BE INSTALLED. WHEN THERE IS AN ISSUE THE CAR "SHUDDERS", LOSES SPEED, HAS TROUBLE MERGING INTO TRAFFIC OR TAKING TURNS. AGAIN MY CAR FELT THE SAME WAY. APPARENTLY THIS TIME THERE IS NOTHING WRONG WITH THE TMC, BUT THE CLUTCH NEEDS TO BE REPLACED AGAIN, JUST ABOUT 18 MONTHS LATER. TO HAVE MY CLUTCH REPLACED TWICE WITHIN THREE YEARS SEEMS ABSURD. EVEN THE DEALERSHIP NOTES THAT THE CLUTCH PACKAGE PUT IN MY CAR THE FIRST TIME HAD KNOWN ISSUES AND WEREN'T THAT GREAT. THIS IS A SAFETY CONCERN FOR MYSELF AND OTHERS ON THE ROAD. I'D HOPE FORD OR SOMEONE LOOKS FURTHER INTO THIS. THERE SEEMS TO BE A CLASS ACTION LAW SUIT IN THE WORKS, BUT I AT LEAST WANTED TO VOICE MY SAFETY CONCERNS. KINDEST REGARDS
NHTSA ODI 11006046
Jul 15, 2017Transmission & drivetrainElectrical system
ON MAY 6, 2017 WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 55-60 MILES PER HOUR, THE ENGINE SUDDENLY PROPULSION, AND EFFECTIVELY STALLED. THE CHECK ENGINE LIGHT CAME ON SIMULTANEOUSLY. (IT WAS NOT ON BEFORE). THE VEHICLE SLOWLY LOST POWER. I WAS ABLE TO GET IT OFF THE HIGHWAY AND SAFELY INTO A PARKING LOT. I HAD IT TOWED TO A NEARBY FIRESTONE, WHICH RAN A DIAGNOSTIC WHICH REVEALED THAT A PORTION OF THE ENGINE WAS DEFECTIVE AND HAS RESULTED IN SPLICING OF WIRES, WHICH NEEDED TO BE REPLACED. I WAS INFORMED THAT THERE IS A TECHNICAL SERVICE BULLETIN, #14-0215 BUT THAT FOR IS REFUSING TO PAY FOR THE REPAIRS EVEN THOUGH THE VEHICLE STILL IS UNDER POWERTRAIN WARRANTY. THE VEHICLE SEIZED AND EFFECTIVELY STALLED ON THE HIGHWAY WITHOUT WARNING, AND I'M LUCKY THAT NO ONE WAS HARMED. SEE ATTACHED INVOICE FOR REPAIR INFORMATION.
NHTSA ODI 11005477
Jul 12, 2017Transmission & drivetrain
ON ACCELERATING CAR WILL JERK /STUTTER AS IN NOT GO..THIS HAPPENS ALSO AFTER SLOWING TO GO THROUGH A DIP THEN ACCELERATING TO GO AGAIN ,HAPPENS AFTER SLOWING TO MAKE A TURN .ALSO.HAPPENS WHEN ACCELERATING TO GO UP INCLINES SOMETIMES TO AS IF IT CAN'T DECIDE WHAT GEAR IT WANTS TO BE IN..MY CAR HAS AN AUTOMATIC TRANSMISSION ..SOMETIMES SCARED ME CAUSE WILL DO IT WHEN I'M PULLING INTO ON COMING TRAFFIC ..AND CAR WON'T GO.I HAVE CONTACTED SERVICE DEPT AT FORD AND THEY TOLD ME THIS YEAR VEHICLE WAS KNOWN FOR THIS ..I AGAIN HAVE SCHEDULED AN APPT FOR IT TO BE CHECKED ..THIS HAS BEEN GOING ON SINCE I FIRST ACQUIRED MY CAR IN AUG 31 2016 ...
NHTSA ODI 11004703
Jul 11, 2017Transmission & drivetrain
WHEN BEGINNING TO ACCELERATE THE TRANSMISSION HAS A DELAY AND/OR A 'BUCK' CAUSING HESITATION OR UNWANTED SURGE IN ACCELERATION. I HAVE HAD THIS TO THE DEALER SOON AFTER PURCHASE AND THEY DID NOT RESOLVE.
NHTSA ODI 11004198
Jun 26, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE ACCELERATING FROM A RED LIGHT AT 4 MPH, THE VEHICLE JERKED FORWARD AS THE CLUTCH SLIPPED. THE VEHICLE WAS TAKEN TO RAMSEY FORD LOCATED AT 1233 TELEGRAPH RD, RISING SUN, MD 21911 WHERE IT WAS DIAGNOSED THAT THE CLUTCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWO MORE TIMES. THE VEHICLE WAS TAKEN TO RAMSEY FORD EACH TIME, GIVEN THE SAME DIAGNOSIS, AND GIVEN THE SAME REPAIRS. THE FAILURE THEN RECURRED A THIRD TIME AND THE VEHICLE WAS TAKEN TO A DEALER LOCATED AT 1701 BELAIR RD, BEL AIR, MD 21014, WHERE IT WAS DIAGNOSED THAT THE CLUTCH HAD AGAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
NHTSA ODI 11001406
Jun 22, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH AND WHEN THE VEHICLE NEEDED TO SWITCH GEARS, IT FAILED TO DOWN SHIFT. THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE TO AVOID BEING IN TRAFFIC HOWEVER THE REVERSE FUNCTION FAILED AS WELL. THE CONTACT HAD THE VEHICLE TOWED TO THE KOONS SILVER SPRING FORD DEALER WHO DIAGNOSED THAT THE TRANSMISSION AND CLUTCH FAILED AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE CLUTCH HAD PREVIOUSLY REPLACED ON JUNE 10, 2015. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS PREVIOUSLY PROVIDED DUE TO THE CUSTOMER SATISFACTION WARRANTY WHICH HAD SINCE EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
NHTSA ODI 11000581
Jun 22, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE FROM A STOP. THE CONTACT HAD TO REMOVE HIS FOOT FROM THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO ACCELERATE. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE JC LEWIS FORD DEALER IN SAVANNAH, GA WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED DUE TO AGE AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A FEW YEARS AGO, THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA ODI 11000714
Jun 21, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE VEHICLE HESITATED AND VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (TRISTAR FORD IN BLAIRSVILLE, PA) WHERE AN UNKNOWN RECALL REPAIR WAS PERFORMED. THE FAILURE RECURRED SEVERAL TIMES AFTER APPROXIMATELY THREE MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL AVAILABLE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000. UPDATED 11/02/17*LJ *TR
NHTSA ODI 11000369
Jun 21, 2017SteeringTransmission & drivetrainEngine
BOUGHT A 2014 FORD FOCUS 1/17/16AND 6 MONTHS AFTER OWNING IT, THE VEHICLE SHUDDERED WHEN TAKING OFF AT A GREEN LIGHT, HAD LOST POWER AROUND CORNERS. GOT A RECALL NOTICE JUNE 2016 GOT A NEW CLUTCH AND TRANSMISSION POWER TRAIN. JANUARY 2017 PROBLEM PERSISTED BROUGHT IT BACK TO THE DEALER THEY SAID ITS OVER 60,000 WARRANTY AND HAVE TO PAY CASH FOR THE TRANSMISSION REPAIR . COULD NOT DRIVE THE CAR SAFELY IT WOULD NOT SHIFT. BROUGHT IT BACK WITHOUT RECALL NOTICE JUNE 20, 2017, AND THE DEALER SAID THEY WILL FILE A 360 ON REPAIR OF THE CLUTCH. WAITING FOR THE DEALER TO CALL NOW 6/21/17 . I NEED A RELIABLE CAR FOR WORK AND MY FAMILY AND CAN NOT DRIVE THIS CAR. SO SCARED DRIVING IT 3/4 CLOSE CALLS AND REAR ENDS. IT SITS AS I PAY FOR IT EVERY MONTH.
NHTSA ODI 11000472
Jun 20, 2017Transmission & drivetrain
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *LD THE CONSUMER STATED AFTER ACCELERATING FROM A STOP THE WOULD VIOLENTLY SHUTTER. THE VEHICLE WAS REPAIRED TWICE AT NO CHARGE TO THE CONSUMER. IT WAS ADVISED THAT THE FAILURE WAS DUE TO A ROTATING TRANSMISSION. ALSO, THE PARTS FOR THE DOOR LATCH RECALL REPAIR WERE NOT AVAILABLE. UPDATED 06/20/2017 *JS
NHTSA ODI 10994810
Jun 19, 2017Transmission & drivetrain
WHEN TRYING TO DRIVE UP A STEEP CITY STREET, THE ENGINE LUGGED DOWN AND ALMOST DIED SEVERAL TIMES BEFORE REACHING THE TOP OF THE HILL. I WOULD RELEASE AND STEP ON THE GAS PEDAL AND IT WOULD REV UP A LITTLE, BUT THEN THE POWER WOULD DROP OFF AGAIN ALMOST DIED EACH TIME. I TOOK THE VEHICLE INTO THE DEALER FOR SERVICE UNDER WARRANTY AND THEY WERE ABLE TO FIX IT. THE TRANSMISSION WAS NOT SHIFTING DOWN UNDER LOAD AS IT SHOULD HAVE. IT NOW APPEARS TO BE WORKING PROPERLY. IF THE ENGINE HAD QUIT, POWER STEERING AND BRAKES WOULD HAVE BEEN LOST AND IF THAT HAD HAPPENED I MAY HAVE ROLLED BACK DOWN THE HILL, THROUGH A BARRICADE AND ONTO THE FREEWAY ABOUT 30 FEET BELOW. THANK GOD THAT DID NOT HAPPEN.
NHTSA ODI 11000113
Jun 16, 2017Transmission & drivetrain
TRANSMISSION PROBLEMS SINCE THE DAY I PURCHASED IT(3/31/2014). IT HESITATES FROM A DEAD STOP OR IN MOTION, SHUTTERS WHEN ACCELERATING FROM A STOP. SLIPS OUT OF GEAR FROM A DEAD STOP OR IN MOTION. AFTER I BROUGHT IT IN FOR A RECALL (1/18/2017) IT NOW SLIPS OUT OF GEAR AND DEALER SAYS IT NEEDS A NEW CLUTCH FOR $2,000 WHEN IT DID NOT HAVE THAT ISSUE BEFORE THE RECALL. I DRIVE 95% HIGHWAY. CAR HAS 76,000 MILES ON IT. IT'S AN AUTOMATIC. I'VE HAD MULTIPLE CARS WITH AUTOMATIC TRANSMISSIONS IN THEM AND THEY HAD OVER 200,000 MILES ON THEM WITH NO ISSUES. I BELIEVE THIS TRANSMISSION IS DEFECTIVE AND FORD NEEDS TO REPLACE IT. I HAVE BROUGHT THE CAR IN SEVERAL TIMES BEGINNING WITH THE FIRST WEEK I HAD IT WITH TRANSMISSION PROBLEMS. IT WOULD HAVE BEEN IN A LOT MORE BUT THEY STATED THIS IS NORMAL. I NOW HAVE A CAR I CAN'T DRIVE NOR HAVE $2,000 TO FIX IT. I TAKE VERY GOOD CARE OF MY CARS AND EXPECTED THIS TO LAST LONGER THAN 3 YEARS BEFORE A MAJOR REPAIR. NOW WITH THIS KNOWN ISSUE, MY $30,000 VEHICLE THAT I PAID FOR ONLY 3 YEARS AGO IS ONLY WORTH ABOUT $6,000 ON A TRADE IN. I STILL OWE $12,000 ON IT. HOW IS THIS NORMAL OR FAIR. REPAIRING A DEFECTIVE TRANSMISSION IS NOT A SOLUTION SINCE IT WILL FAIL AGAIN. IT NEEDS TO BE REPLACED. IS IT TRUE THAT FORD KNEW ABOUT THESE DEFECTIVE TRANSMISSIONS YET STILL INSTALLED THEM? THIS IS NOT FAIR TO US AS CONSUMERS TO KNOWINGLY BE SOLD A DEFECTIVE UNSAFE VEHICLE. PLEASE CONSIDER PLACING A RECALL ON THESE VEHICLES AS THEY ARE UNSAFE TO DRIVE IN THEIR CURRENT CONDITION.
NHTSA ODI 10995584
Jun 12, 2017Transmission & drivetrain
IF I AM STOPPED AT A LIGHT OR STOP SIGN ON AN INCLINE, AND I TAKE MY FOOT OFF THE BREAK, THE CAR WILL ROLL BACK UNTIL I AM ON LEVEL GROUND; ALL WHILE THE CAR IS IN DRIVE. I HAVE TAKEN IT TO THE DEALER TWICE AND EACH TIME THEY SAY THAT IT IS JUST THE WAY THIS MODEL IS AND THEY CAN NOT DO ANYTHING ABOUT IT. I AM CONCERNED ABOUT MY SAFETY AND THE SAFETY OF OTHERS BECAUSE I MAY TAKE MY FOOT OFF THE BREAK AND BEFORE I CAN APPLY GAS I MAY ROLL INTO THE CAR BEHIND ME.
NHTSA ODI 10994566
Jun 6, 2017Transmission & drivetrainSpeed controlEngine
WHEN I AM AT A COMPLETE STOP AND I ATTEMPT TO ACCELERATE, MY FORD JERKS RAPIDLY. IN ORDER TO DRIVE THE VEHICLE I HAVE TO PRESS ON THE GAS FORCIBLY IN ORDER TO ACCELERATE TO A NORMAL SPEED LIMIT. AFTER SEVERAL ATTEMPTS TO COMPLAIN TO THE ORGINAL DEALERSHIP METRO FORD ON NOLAND ROAD OF THE ISSUE I WAS TOLD THAT IT WAS A SHUDDER TRANSMISSION PROBLEM. THE FORD DEALERSHIP WILL NOT SOLVE THE ISSUE AND ALTHOUGH THEY STATED THEY RESET THE ISSUE THEY TRY TO CONVINCE ME THAT IT IS NORMAL WHEN IN FACT IT IS NOT. THIS VEHICLE IS AN EXTREME HAZARD AND UNSAFE TO DRIVE FOR ME AND MY CHILDREN. I AM AFRAID IT WILL STALL AT A BUSY INTERSECTION IN THE FUTURE.
NHTSA ODI 10993493
May 26, 2017Transmission & drivetrain
MY FOCUS HESITATES WHEN HITTING GAS AFTER I'VE BEEN STOPPED. IT FEELS LIKE THE CAR IS GOING TO HESITATE. IT'S ALSO DIFFICULT TO DRIVE ON HILLY ROADS. THERE'S NO POWER AND IT FEELS LIKE I'M GOING TO STALL. FORD TELLS ME THERE IS NO RECALL BUT I SEE PLENTY OF WEBSITES WHERE PEOPLE ARE VOICING THEIR COMPLAINTS FOR THE SAME ISSUE. SOMETIMES THE CAR WON'T GO IN REVERSE WHEN I'M PULLING OUT OF A PARKING SPACE. THIS IS VERY DANGEROUS.
NHTSA ODI 10991817