Jul 18, 2019Transmission & drivetrain
I HAVE A 2014 FORD FOCUS WITH AN AUTOMATIC TRANSMISSION. THE VEHICLE HAS 37,000 MILES AND HAS BEEN IN THE DEALER 6 TIMES FOR TRANSMISSION PROBLEMS. THE DEALER HAS CLAIMED TO HAVE REPLACED THE TRANS ONCE AND ADJUSTED PROGRAMMING MULTIPLE TIMES. THE VEHICLE CONTINUES TO HESITATE, JERK, AND JUMP AT TIMES. UPON ACCELERATION , THIS PAST MONDAY AT A STOPLIGHT, THE CAR TOOK OFF AS NORMAL UP TO ABOUT 15 MPH AND WOULD NOT DRIVE. I WAS ABLE TO NARROWLY MISS BEING HIT FROM BEHIND. THIS VEHICLE HAS ALSO LUNGED WHILE IN SLOW MOVING TRAFFIC SEVERAL TIMES IN THE PAST THREE MONTHS. CAN NHTSA PLEASE HAVE FORD RECALL AND REPLACE THIS TRANSMISSION WITH A PROPER, SAFE, AND WORKABLE FIX. I INTENDED THIS VEHICLE TO BE HANDED DOWN TO MY 16 YEAR OLD DAUGHTER. NOT NOW. WHY IS FORD ABLE TO CONTINUE TO GET AWAY WITH OUT REPAIRING, OR REPLACING THE PROBLEM? THEY ARE RUSHING UNTESTED, UNPROVEN MECHANICAL TECHNOLOGY TO MARKET TO MAKE THEIR FUEL ECONOMY NUMBERS AT CUSTOMERS WELL BEING. IS THIS NOT FRAUDULENT? ALSO, WHY DO I KEEP GETTING LETTER FROM FORD TO TRADE MY CAR IN ON A NEW VEHICLE? IS THIS FORDS WAY OF GETTING OUT OF THE PROBLEM? IF SO THEY SHOULD BUY THIS VEHICLE BACK AT THE PRICE I PAID FOR IT. THANKS
NHTSA ODI 11233049
Jul 18, 2019Transmission & drivetrain
VEHICLE TRANSMISSION DISENGAGED, CAUSING THE ENGINE TO REV UP WITHOUT SPEEDING AS IF IT WAS IN NEUTRAL, IMMEDIATELY LOSING SPEED CAUSING A SAFETY HAZARD. CHECK ENGINE LIGHT TURNED ON. TRANSMISSION RE-ENGAGED ABRUPTLY AND CAR WOULD NOT SHIFT PROPERLY SO HAD TO BE DRIVEN IN LOWER GEARS, AGAIN POSING A SAFETY HAZARD. DEALERSHIP ADVISED ISSUE WAS RELATED TO THE CLUTCH AND WAS COVERED UNDER MANUFACTURER'S PROGRAM 14TM01, YET THIS EXTENDED WARRANTY WAS NOT APPLICABLE TO THE 2014 MODEL, EVEN THOUGH IT WAS THE SAME ISSUE.
NHTSA ODI 11233079
Jul 18, 2019Transmission & drivetrain
I BOUGHT MY CAR BRAND NEW IN 2014, AND HAVE HAD SEVERAL ISSUES WITH THE TRANSMISSION/TCM. IT HAS BEEN "FLASHED" SEVERAL TIMES AS WELL AS A NEW "CLUTCH PACK". APPROX 3 WEEKS AGO WHILE DRIVING, I STARTED TO PASS A CAR ON A 2 LANE RD, AND AS I ACCELERATED I WAS ABLE TO GET NEXT TO THE OTHER CAR AND THEN MY CAR'S TACHOMETER JUST TACKED OUT AND DIDN'T HAVE ANY POWER TO GO. SO, AS I AM STUCK NEXT TO THIS OTHER CAR (AND ANOTHER CAR RIGHT BEHIND ME PASSING TOO) AND WITH ONCOMING TRAFFIC NOW, I HAD TO HIT MY BRAKES TO SLOW DOWN (IN ORDER TO GET BACK WHERE I WAS BEFORE I STARTED TO PASS), ALL THE WHILE THE CAR BEHIND ME IS ABOUT TO REAR-END ME. I HAD TO PULL OFF TO THE SIDE OF THE ROAD TO CHECK MY PANTS, BECAUSE I THOUGHT I LITERALLY DEFACATED THINKING I WAS GOING TO GET SMASHED BETWEEN THE CAR BEHIND ME AND THE ONCOMING CAR DRIVING ABOUT 55MPH. I CALLED FORD AND TOLD THEM ABOUT IT ON THEIR RECORDED LINE AND THEY SAID THERE WAS NOTHING THEY COULD DO. I HAVE TALKED TO 3 DIFFERENT DEALERS (WABLE FORD SISTERSVILLE, WV) THEY FINALLY RAN A DIAGNOSTICS WHEN I SHOWED THEM THAT MY CAR DOESN'T HAVE REVERSE. I HAVE BEEN STUCK 4 DIFFERENT TIMES IN PARKING SPOTS BECAUSE MY CAR WOULDN'T GO IN REVERSE. HURT MY BACK PUSHING IT OUT OF 1 SPOT, AND I HAVE NEVER BEEN MORE FRUSTRATED. WABLES IN SISTERSVILLE SAID THEY DON'T DO LOANER CARS WHILE THEY TAKE THE 2 HOURS TO FIX THE TCM NOR DO THEY HAVE THE TIME TO DO IT. THERE WAS ANOTHER TIME WHEN I WAS PULLING ONTO THE INTERSTATE AND WAS ALMOST REARENDED BECAUSE AS I EASED ON THE GAS TO GET ON, THE TACHOMETER TACHED OUT AND I HAD NO POWER TO GO. I HAVE AN HOUR AND 15 MINUTE TRIP TO WORK AND A 1 HOUR AND 15 MIN TRIP HOME AND EACH OF THOSE TRIPS ARE HAIR RAISING BECAUSE I NEVER KNOW WHAT MY CAR WILL DO.
NHTSA ODI 11233127
Jul 18, 2019Transmission & drivetrainSpeed controlEngine
CAR JERKS AND STALLS, OUTSTANDING RECALL, DEALERSHIP INSISTS THAT PARTS ARE UNAVAILABLE FOR REPAIR
NHTSA ODI 11233133
Jul 18, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY DOWNSHIFTED. ALSO, THE VEHICLE JERKED WHILE AT A STOP. WYATT JOHNSON FORD (646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615) WAS CONTACTED AND DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 55,120.
NHTSA ODI 11233160
Jul 18, 2019Transmission & drivetrain
FORD DPS6 POWERSHIFT DCT TRANSMISSION HAS BEEN REPLACED 3 TIMES IN LESS THAN 58K MILES. MY FORD FOCUS SE HATCHBACK HAS BUILD DATE IN EARLY AUGUST 2014 AND I PURCHASED IT BRAND NEW FROM A FORD DEALERSHIP THE SAME MONTH. I FIRST EXPERIENCED SHUDDER AND JERKING AT 16,870 MILES AND TOOK IT TO THE DEALERSHIP ON 2015-09-25, BUT WAS TOLD THERE WAS NO PROBLEM. SUBSEQUENT VISITS TO THE SAME DEALERSHIP RESULTED IN A REPLACEMENT OF THE CLUTCH PACK AND SEAL ASSEMBLY EACH TIME. TRANSMISSION REPLACEMENT DATES AND MILEAGE ARE: 2017-08-18 AT 30,357 MILES 2018-09-20 AT 48,138 MILES (TCM WAS REPLACED AT THIS TIME) 2019-07-15 AT 57,898 MILES ("FUEL TANK DEFORMATION" RECALL DONE AT THIS TIME) AROUND A THOUSAND MILES AFTER A "FIX", SHIFTING BECOMES ERRATIC AND UNRELIABLE. IT WILL REV VERY HIGH FOR NO APPARENT REASON, AND WILL SOMETIMES SPEED UP ON ITS OWN, ESPECIALLY OBVIOUS WHEN THE CAR SURGES UNEXPECTEDLY IN SLOW TRAFFIC. IT SEEMS TO HAPPEN MORE WHEN THE WEATHER IS WARM, BUT EVEN DURING COLD WEATHER SHIFTING CAN BE JERKY WITH A "SHUDDER" IN BETWEEN GEARS AND SOMETIMES THE THROTTLE SIMPLY DOES NOT RESPOND WHEN THE ACCELERATED IS PRESSED. MY CAR LOST POWER ON THE INTERSTATE AT 65MPH WHEN A "TRANSMISSION FAULT" MESSAGE POPPED UP ON THE SCREEN. THE TCM WAS REPLACED AFTER - ALONG WITH THE TRANSMISSION - WAS REPLACED AS A RESULT. THE TRANSMISSION IN THIS CAR IS UNRELIABLE AT BEST, DANGEROUS AT WORST. IT IS INCONSISTENT AND DOES NOT CONSISTENTLY RESPOND TO ACCELERATION AND DECELERATION INPUT FROM THE DRIVER. THE FIRST TIME I TOOK IT IN - WHEN THEY REFUSED TO REPLACE THE TRANSMISSION - I WAS I WAS DRIVING IT WRONG. THIS IS MY FIRST NEW CAR AND I CANNOT COUNT ON IT NOT TO LEAVE ME STRANDED OR PUT ME IN A DANGEROUS SITUATION. I WOULD SELL IT, BUT THE VALUE HAS PLUMMETED DUE TO UNRESOLVED TRANSMISSION ISSUES AND SO I'M STUCK HAVING IT REPEATEDLY "FIXED" UNTIL THE WARRANTY RUNS OUT.
NHTSA ODI 11233146
Jul 18, 2019Transmission & drivetrainVisibility & wipers
I BOUGHT THIS CAR PREOWNED FROM DEALERSHIP. WITHIN A YEAR IT HAD PROBLEMS. WELL DRIVING AT 30MPH NEAR MY HOME THE RPMS SHUT UP ON THE CAR WHILE THE SPEED STUTTERED AS IF THE CAR WAS IN NEUTRAL. I TOOK IT IN RIGHT AWAY OTHER PROBLEMS PERSISTED ON MY WAY TO THE DEALERSHIP SUCH AS NOT BEING ABLE TO SHIFT CORRECTLY. THEY HAD TOLD ME THEY FIXED THE PROBLEM AND ALL WAS COVERED UNDER WARRANTY SO I WAS HAPPY. THIS IS WHERE IT GOT STRANGE. THEY TOLD ME THAT THEY NEED TO ORDER ANOTHER PART AND THAT IT SHOULD BE HERE WITHIN A WEEK. AS I AM NOT VERY CAR SAVVY SO I DON'T RECALL THIS PART BUT IT WAS UNDER WARRANTY SO I WAS AT EASE. THEY OFFERED TO KEEP MY CAR UNTIL THE PART ARRIVED, WHICH I THOUGHT WAS FINE.. LUCKILY I DIDN'T BECAUSE 2 1/2 WEEKS WENT BY BEFORE I MADE IT BACK INTO THE DEALERSHIP AND I ASKED THE PERSON WHO SERVICED MY CAR WHEN MY PART WAS COMING IN. HE SAID IT DEFINITELY SHOULD'VE ARRIVED BY NOW AND IT'S STRANGE THAT IT HASN'T. I COME BACK ANOTHER FEW WEEKS LATER AND THEY CLAIM THAT THERE WAS NEVER ANY ORDER FOR ME AT ALL. I DON'T KNOW WHO ORIGINALLY SERVICED ME I JUST ASSUMED THEY'D HAVE MY RECORDS. FLASHFORWARD A YEAR LATER IN THE SAME EXACT THING IS HAPPENING BUT EVEN WORSE. IT WON'T GO IN REVERSE OR SPORT MODE. IT'S BEEN TURNING ON SOME DAYS AND NOT OTHERS AND IT GOES ABOUT 5 MILES AN HOUR. I TRY TO TAKE IT INTO THE FORD DEALERSHIP AND THEY'RE TRYING TO SAY IT IS NO LONGER UNDER WARRANTY EVEN THOUGH MY CAR IS UNDER 60,000 MILES. THEY WANT TO CHARGE ME $150 TO DIAGNOSE I GOOGLE SEVERAL DIFFERENT PLACES THAT WILL DO IT FOR FREE. GOT THE ERROR CODE P2837. FORD STILL WANTS TO CHARGE ME TO DIAGNOSE. WHEN I TRY TO CALL AND TALK ABOUT HOW THIS CAR DOESN'T SEEM SAFE ENOUGH TO HAVE EVEN SOLD AND ASK ABOUT THE RECALLS THEY ACT LIKE IT'S A ONE IN 1 BILLION THING AND KEEP CONNECTING ME TO DIFFERENT DEPARTMENTS WHERE I JUST GET AN ANSWERING MACHINE. NOT RIGHT
NHTSA ODI 11233215
Jul 18, 2019Transmission & drivetrain
CAR SHUDDERS AND HESITATES WHEN DRIVING IN TRAFFIC AT ANY TIME. WHEN TRYING TO ACCELERATE IT SHUDDERS AND HESITATES. AT A STOP SIGN ON A HILL THE CAR WILL SUDDENLY GO BACKWARDS WITHOUT WARNING WHEN TRYING TO GO FORWARD AFTER A STOP. THIS HAS BEEN CONSISTENTLY HAPPENING SINCE FEBRUARY 2017. WE HAVE BEEN FORCED TO DRIVE THIS WAY AS WE DO NOT HAVE MONEY TO FIX FORDS FAULTY TRANSMISSION.
NHTSA ODI 11233239
Jul 17, 2019Transmission & drivetrain
TAKATA RECALL. I WAS IN THE DRIVE THRU AT KRYSTAL AFTER RECEIVING MY FOOD, I BEGIN TO PULL OFF FROM THE WINDOW INTO THE STREET THE CHECK ENGINE LIGHT CAME ON THE CAR COMPLETELY STOPPED IN TRAFFIC. THE CAR SHUT DOWN I PUT IT IN PARK AND IT HESITATE TO START UP BUT AFTER A SECOND TRY IT DID. THE CAR HESITATE TO GO FORWARD I COASTED INTO THE BANK PARKING TO GET OUT OF TRAFFIC. I RESTARTED THE CAR IT GOES FORWARD FINE THIS TIME BUT I COULDN'T REVERSE . THE TRANSMISSION HAS ALREADY BEEN REPLACED ONCE . THE CLUTCH HAS ALSO BEEN REPAIRED SEVERAL TIMES. NOW THE CAR NEEDS ANOTHER TRANSMISSION
NHTSA ODI 11232637
Jul 17, 2019Transmission & drivetrainElectrical system
SINCE BUYING THE CAR NEW I HAVE HAD MULTIPLE ISSUES WITH THE TRANSMISSION JERKING, SLIPPING, LOSS OF TAKE OFF POWER AND FEELINGS OF UNSAFE DRIVING SITUATIONS. MY VEHICLE ONE TIME FELT LIKE SOMEONE THREW ON AN EMERGENCY BRAKE AND NOSE DIVED ON THE HIGHWAY WHEN IT LOST POWER DURING ACCELERATION OFF ENTRANCE RAMP. MOST OF THE TIME THE SURGING,BUCKING, SLOW TO RESPOND HAPPENS WHEN THE VEHICLE IS WARMED UP AND HAVE TO MOVE AFTER A STOP LIGHT OR SIGN. ALSO HAD TO BRING IT IN TO DEALER TO HAVE WIRING FIXED DUE TO VIBRATIONS OF VEHICLE. LAST FEW TRIPS TO THE DEALER I HAD TO PAY OUT OF POCKET AND NEVER GOT ANY SOLID ANSWERS TO THE PROBLEM OR ANY FIXES, JUST TOLD IT IS WITHIN LIMITS. WITH NO FIXES IN THE PLANS I QUIT TAKING IT IN TO THE DEALERSHIP DUE TO NO ISSUES BEING COVERED UNDER WARRANTY.
NHTSA ODI 11232641
Jul 17, 2019Transmission & drivetrainEngine
I HAVE HAD THIS CAR SINCE 2017 AND IT SEEMS LIKE THERE IS A DELAY IN SHIFTING. I WAS DRIVING THE CAR IN 2018 AND THE CAR SUDDENLY STOPS IN THE HIGHWAY. MY CAR WOULD NOT MOVE AT ALL. IT WAS TAKEN TO A FORD DEALER FOR POWER TRAIN ISSUE BUT IT HAS SINCE BEEN DOING THE SAME. IT STALLS AND SEEMS LIKE THERE IS A TRANSMISSION ISSUE. I CAN'T AFFORD ANOTHER TRANSMISSION. I'M NOT UNDER WARRANTY. I HAVE NOTHING BUT ISSUES WITH THIS CAR. MY CLUTCH HAS BEEN CHANGED THEE TIMES.
NHTSA ODI 11232642
Jul 17, 2019Transmission & drivetrain
MULTIPLE TRANSMISSION REPAIRS/ISSUES INCLUDING SHUDDER, SLIPPING OUT OF GEAR WHILE MOVING, BUCKING. IN 3 SPECIFIC INCIDENTS, THE CAR SLIPPED OUT OF GEAR WHILE IN MOTION IN AN INTERSECTION IN HEAVY TRAFFIC. CAR WAS SOLD AS AN "AUTOMATIC" BUT IT WAS NOT DISCLOSED THAT IT WAS A COMPUTER CONTROLLED MANUAL. DEALER SAYS CAR IS PERFORMING AS DESIGNED PERFORMED SOME NON-SPECIFIC UPDATE.
NHTSA ODI 11232654
Jul 17, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER, BUT DID NOT STALL. THE VEHICLE WAS TAKEN TO FAIRLANE FORD (LOCATED AT 14585 MICHIGAN AVE, DEARBORN, MI 48126, (313) 846-5000) WHERE IT WAS DIAGNOSED; HOWEVER, SHE WAS NOT GIVEN THE PROGNOSIS. THE VEHICLE WAS REPAIRED TWICE PER A WARRANTY EXTENSION PROGRAM. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
NHTSA ODI 11232668
Jul 17, 2019Transmission & drivetrain
I HAVE HAD TRANSMISSION PROBLEMS SINCE I PURCHASED MY 2014 FORD FOCUS SE. WITHIN THE FIRST 15,000 MILES, I HAD TO GET THE TRANSMISSION FIXED BECAUSE MY VEHICLE WAS SHUDDERING/STALLING. FORD TOLD ME THE TRANSMISSION WAS UNDER WARRANTY AND IT WOULD BE FREE TO FIX. I HAD TO HAVE IT FIXED THREE OTHER TIMES BEFORE HITTING 60,000 MILES FOR THE SAME ISSUES. NOW I AM OUT OF WARRANTY AND NEXT TIME IT WILL COST ME $1500 TO FIX! THESE ISSUES POSE A TRUE SAFETY CONCERN. ABOUT 10,000-ISH MILES AFTER GETTING MY CAR FIXED IT WILL BEGIN TO SHUTTER WHEN I'M PULLING OUT INTO TRAFFIC. OVER TIME THIS SHUTTER BECOMES A HESITATION OR A STALL, MEANING THAT I BECOME A SITTING DUCK IN THE MIDDLE OF INTERSECTIONS OR WHEN ENTERING BUSY ROADS, OR MERGING ONTO INTERSTATES. WHEN DRIVING IT IS IMPORTANT TO BE ABLE TO TIME YOUR ENTRY INTO TRAFFIC, I HAVE TO MAKE SURE TO GIVE MYSELF AN EXTRA BEAT JUST IN CASE MY CAR DECIDES TO HESITATE! USUALLY AFTER A HESITATION OR SHUTTER WHILE ENTERING TRAFFIC, MY CAR FAILS TO ACCELERATE AS IT SHOULD WHICH ADDS TO THE DANGER. IN ADDITION, MY CAR WILL ALSO ROLL/LURCH FORWARD AT TIMES WHEN I HAVE IT IN REVERSE. I MUST SLAM ON MY BREAK AND OFTEN TAKE IT OUT OF GEAR BEFORE IT WILL ACT AS IT SHOULD. IT ALSO DOES A WEIRD THING WHEN I AM USING MY CRUISE CONTROL AT HIGHER SPEEDS. IF I PUSH MY BREAK TO CANCEL THE CRUISE THE ENGINE SOUNDS AS THOUGH IT IS STUCK, THE RPMS STAY REALLY HIGH, AND IT IS AS THOUGH I AM IN NEUTRAL. MY BREAK STILL WORKS BUT I CAN PRESS MY GAS TO THE FLOOR AND IT WON'T MAKE A DIFFERENCE.THE AMOUNT OF TIME THIS LASTS WILL VARY. AFTER COMPLAINING, I HAVE BEEN TOLD I'M NOT DRIVING MY AUTOMATIC CORRECTLY, OR I HAVE BEEN OFFERED THE "OPPORTUNITY" TO BUY A NEW FORD. I HAVE ALSO BEEN TOLD ITS NOT A BIG DEAL BECAUSE IT WON'T PUT ME ON THE SIDE OF THE ROAD. WHAT I'M MOST CONCERNED ABOUT IS THAT IT WILL GET ME KILLED WHILE ON THE ROAD.
NHTSA ODI 11232679
Jul 17, 2019Transmission & drivetrain
SINCE I'VE HAD THE CAR, IT HAS SHUDDERED, JERKED, MADE NOISES, LOST ACCELERATION, JERKED FORWARD WITHOUT ME GIVING IT GAS....IT HAS BEEN IN FOR SERVICE MANY TIMES , REPLACED CLUTCH ONCE ALREADY...CONTINUES TO GET WORSE AND BECOME A NUISANCE TO DRIVE....I ALWAYS RENT A CAR NOW WHEN DRIVING ON THE HIGHWAY....CALLED THE DEALERSHIP TO HAVE IT LOOKED AT AGAIN , BUT THEY DO NOT ANSWER OR RETURN MY CALLS....THIS IS THE NEWEST , YET WORST CAR I HAVE EVER OWNED....I NOW OWE WAY MORE THAN THE CAR IS WORTH DUE TO THIS ISSUE .....
NHTSA ODI 11232686
Jul 17, 2019Transmission & drivetrain
TRANSMISSION WOULD NOT GO AFTER SITTING AT RED LIGHT A LIGHT CAME ON SAYING TRANSMISSION DEFAULT
NHTSA ODI 11232695
Jul 17, 2019Transmission & drivetrain
THIS 2014 FORD FOCUS OFTEN SHUDDERS VIOLENTLY WHEN ACCELERATING FROM STOPS THROUGH FIRST AND SECOND GEAR. LITTLE POWER WHEN ACCELERATING THROUGH A RIGHT HAND TURN.
NHTSA ODI 11232696
Jul 17, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION PERFORMED ABNORMALLY AND THERE WAS A CONSTANT INTERMITTENT HESITATION. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE DUE TO THE LAG OF THE TRANSMISSION GEARS CHANGING OVER. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD RANDOMLY STALL FROM A LOSS OF MOTOR POWER. BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244) WAS NOTIFIED OF THE FAILURE AND SERVICED THE TRANSMISSION MORE THAN TWICE. THE DEALER INDICATED THAT THIS WAS THE NORMAL CONDITION OF THE POWER TRAIN/TRANSMISSION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
NHTSA ODI 11232702
Jul 17, 2019Transmission & drivetrain
2014 FORD FOCUS WITH THE FAULTY DUAL CLUTCH TRANSMISSION. CLUTCH WAS REPLACED AT 25K MILES WHICH FIXED THE PROBLEM FOR A SHORT TIME. NUMEROUS TRIPS AFTERWARDS TO THE DEALERSHIP RESULTED IN THEM SIMPLY 'RESETTING IT TO FORD SPECIFICATIONS'. THE DEALER NEVER MADE ANY MORE ATTEMPTS TO REPLACE OR FIX WHILE UNDER WARRANTY. AS THE LATEST REPORT STATES THE DEALERSHIPS WERE HAVING A HARD TIME GETTING PAID BY FORD MOTOR CO. WHICH EXPLAINS A LOT. ONCE OUT OF WARRANTY THEY INSTANTLY SAID THE CLUTCH NEEDS REPLACED. THE DEALER COULD NOT STATE THOUGH THAT IT WOULD FULLY FIX THE ISSUE KNOWING IT WOULD MOST LIKELY HAPPEN AGAIN. RECALIBRATING THE DIAGNOSTICS NEVER FIXED THE PROBLEM OF THE CAR CONSTANTLY SHIFTING INTO NEUTRAL FROM FIRST. MOST DANGEROUS WOULD BE WHEN AT A STOP LIGHT FACING UP HILL AS IT WOULD SIT THERE SEARCHING FOR 1ST GEAR WHEN TRYING TO ACCELERATE. AT LOW SPEEDS THE CAR ALWAYS LURCHED AND HESITATED AS IT COULDN'T FIND WHAT GEAR TO BE IN. THIS HAS BEEN THE DOWNFALL OF A RATHER GREAT CAR AND AN EMBARRASSMENT WHENEVER GIVING SOMEONE ELSE A RIDE.
NHTSA ODI 11232703
Jul 17, 2019Transmission & drivetrainEngine
MY CARS TRANSMISSION STALLS EVERYDAY WHILE DRIVING. IT SHAKES AND STUTTERS AT LIGHT OR STOP SIGNS WHEN YOU GO TO TAKE OFF. IT SHIFTS HARD. THIS HAS BEEN GOING ON SINCE ABOUT 3 WEEKS AFTER BUYING THE CAR. IT DOES THIS ALL THE TIME AND ON CITY STREETS AND HIGHWAYS AS WELL.
NHTSA ODI 11232706
Jul 17, 2019Transmission & drivetrain
BOUGHT CAR BRAND NEW IN SEPT 2014 IN AUGUST TOOK IT TO DEALER FOR SHUTTERING PROBLEMS WHICH HAPPENED STOPPED AND TAKING OFF FROM STOP SIGN OR JUST DRIVING DOWN A HIGHWAY THEY REPLACED THE CLUTCH. IN NOVEMBER 2015 MY TACH WOULD GO WAY UP! IN 4-8-16 THE CAR BEGAN TO SHUTTER AGAIN AT TAKE OFF THE TESTED IT SAID IT WAS OK ON 9-27-16 THEY PERFORMED WORK ON CLUTCH AGAIN ON 11-25-16 TOOK THE CAR BACK IN AND THEY PUT A ENGINE CONTROL MODULE IN. AND ON 2-22-17 THEY REPLACED SEAL ASY AND GASKET AND ON 2-28-17 VEHICLE WAS TAKEN BACK BECAUSE IT WOULD NOT IDLE CLEARED CODES REMOVED MASS AIR FLOW SENSIR FOUND BUG INSIDE?! ON 6-15-17 TRANSMISSION SHUTTERS AND THEY REPLACED AGAIN ON 12-28-17 REPLACED CLUTCH AGAIN AND ON 11-15-18 VEHICLE IS SHUTTERING AGAIN AND REPLACED CLUTCH AGAIN! SHUTTERING SOMEWHAT AGAIN AND ALMOST LIKE IT IS GOING TO STAHL HAVE TO TAKE IT IN AGAIN SOON!
NHTSA ODI 11232707
Jul 17, 2019Transmission & drivetrain
TRANSMISSION SHAKES, JERKS, LOSES POWER AND OVERHEATS
NHTSA ODI 11232759
Jul 17, 2019Transmission & drivetrainSpeed control
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE DRIVER WAS PULLING OUT OF THE DRIVEWAY AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO MOVE FORWARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VICTORY LANE FORD (LOCATED AT 903 OLD RTE 66 N, LITCHFIELD, IL 62056, (217) 324-3965) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE FAILURE OCCURRED ON TWO DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN SEVERAL TIMES TO THE SAME DEALER WHERE THE TRANSMISSION AND CLUTCH WERE REPLACED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
NHTSA ODI 11232764
Jul 17, 2019Transmission & drivetrain
CAR SHUDDERS ON TAKE OFF.
NHTSA ODI 11232767
Jul 17, 2019Transmission & drivetrain
84000 MI I BRING INTO FORD DEALER THAT I PURCHASED FROM AND MAJORITY OF SERVICE HAS BEEN DONE AT. POOR SHIFTING AND STUTTERING HAS BEEN REPORTED AS FAR BACK AS 33,000 MILES. VEHICLE IS SO BAD NOW, AT A STOP LIGHT OR STOP SIGN, UPON PRESSING THE ACCELERATOR, CAR VIOLENTLY SHUDDERS AND WILL NOT MOVE FORWARD FOR 5 TO 8 SECONDS. TODAY, JULY 17TH 2019, DEALER FOUND CLUTCH TO BE 700 RPM OUT OF SPEC. TOLD ME THAT MY WARRANTY HAS EXPIRED BOTH FACTORY AND THE EXTRA SERVICE PROTECTION THAT I PURCHASED WHEN NEW. I EXPLAINED THAT THE DUAL-CLUTCH TRANSMISSION IS UNDER A FORD BULLETIN THAT IS COVERED FOR 100,000 MILES BECAUSE OF A KNOWN PROBLEM DATING BACK YEARS IN FOCUSES AND THE FORD FIESTA. SERVICE MANAGER GIVES ME FORD CORPORATE CUSTOMER SERVICE NUMBER TO CONTACT, SO I DO. I EXPLAINED TO THEM THAT THIS IS PART OF THE KNOWN TRANSMISSION ISSUE THAT FORD IS WELL AWARE OF ESPECIALLY IN LIGHT OF THE NEWS FEED IN THE PAST 72 HOURS WITH DOCUMENTS ADMITTING THEIR KNOWLEDGE OF DEFECTIVE TRANSMISSIONS. THIS CAR HAS BEEN UNSAFE FOR YEARS AND FORD DOES NOT STAND BEHIND IT, THEY TOLD ME AT FORD CUSTOMER SERVICE THAT THIS IS MY RESPONSIBILITY BUT TO SAVE MY RECEIPT IN CASE IN THE FUTURE THIS IS DEEMED PART OF THE ISSUE. I EXPLAINED TO BOTH THE SERVICE MANAGER AT THE FORD DEALERSHIP AND FORD CUSTOMER SERVICE THAT THIS WAS MY COLLEGE STUDENT DAUGHTER'S CAR, AND THAT IT IS A VERY UNSAFE VEHICLE THAT HAS ALMOST CAUSED HER TO GET INTO THREE ACCIDENTS DUE TO NO ACCELERATION. I CAN ATTEST THAT THE 2014 FORD FOCUS SE MODEL DOES HAVE TRANSMISSION ISSUES WHICH CAUSE A VERY UNSAFE VEHICLE.
NHTSA ODI 11232804