Home · 2014 Ford Focus Bev · Complaints

What 2,584 owners told NHTSA about the 2014 Ford Focus Bev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2,584)Crash / fire / injury (89)Transmission & drivetrain (1,550)Engine (437)Fuel system (354)Electrical system (259)Steering (221)Speed control (165)Body & structure (61)Latches & locks (47)Electronic Stability Control (esc) (39)Brakes (33)

1,550 of 2,584 complaints match · Transmission & drivetrain · clear filters · page 18 of 62

Oct 6, 2020Transmission & drivetrainElectrical systemFuel system

1. CLUTCH SLIPS IN TRANSMISSION CAUSING VEHICLE TO STALL OR REACH DANGEROUS RPM'S BEFORE SWITCHING INTO ANOTHER GEAR. 2. REPAIR WAS DENIED BY FORD STATING THAT IT WASN'T RELATED TO THE CURRENT RECALL BUT WAS THE CLUTCHES THAT NEEDED TO BE REPLACED. CLUTCHES ARE GOING OUT DUE TO THE TCM THAT WAS RECALLED ON THE VEHICLE. 3. HORN HAS DECIDED TO STOP WORKING ALONG WITH CONTROLS ON THE STEERING WHEEL DUE TO A WIRING ISSUE WITH THE VEHICLE. FUSES HAVE BEEN CHANGED ENSURING THAT IT IS A WIRING ISSUE. 4. HAZARD LIGHTS AS WELL AS HALF THE BUTTONS ON THE DASH INCLUDING RADIO, ETC. HAVE ALSO DECIDED TO STOP WORKING DUE TO A WIRING ISSUE IN THE VEHICLE. NO HAZARDS MAKING IT A RISK AND UNSAFE TO PULL VEHICLE OFF OF ROAD IN CASE OF AN EMERGENCY. 5. FORD DEALERSHIP THAT CAR WAS TAKEN TO STATED ALL RECALLS WERE COMPLETED BUT WHEN VIN IS ENTERED THROUGH FORDS WEBSITE IT STATES THAT ALL RECALLS ARE INCOMPLETE. FORD SENT ME A NOTICE FOR REPAIRS ON TRANSMISSION STATING IT WILL BE ALMOST $1400 TO REPLACE CLUTCHES IN TRANSMISSION. THERE WOULD BE NO PROBLEMS WITH THE CLUTCHES IF THERE WAS NEVER ANYTHING WRONG WITH THE TRANSMISSION CONTROL MODULE TO BEGIN WITH. REPAIRING THE TRANSMISSION SHOULD NOT BE ON THE OWNER OF THESE VEHICLES AND FORD SHOULD BE LIABLE FOR THE REPAIRS TO AN ISSUE THAT WAS THEIR RESPONSIBILITY TO CORRECT FROM THE BEGINNING AND WAS NOT CORRECTED IN A TIMELY MANNER.

NHTSA ODI 11362993

Oct 5, 2020Transmission & drivetrain

I BOUGHT MY SON A 2014 FORD FOCUS TWO YEARS AGO IT WAS A REBUILT/SALVAGED TITLE THAT HAD BEEN FULLY REPAIRED. IT WAS A NICE CAR AND IS. I TOOK IT TO ROCKWALL FORD FOR RECALLS DOOR LATCH AND TRANSMISSION CLUTCH ISSUE. THEY WERE NICE AND SAID THERE IS NO NEED TO REPLACE THE CLUTCH UNTIL IT STARTS ACTING UP. BUT WE ARE GIVING YOU 100K PLUS MILES EXTENDED WARRANTY. FAST FORWARD TWO YEARS MY SON IS DRIVEN THE CALL 20K PLUS MILES AND NOW IN TUCSON AZ ATTENDING COLLEGE AND TUTTLE FORD IN TUCSON, AZ SAID IT WAS NOT COVERED BECAUSE THE CAR HAS A SALVAGED TITLE. THIS IS NOT RIGHT, THE SALVAGE TITLE HAS NOTHING TO DO WITH A CLUTCH RECALL. HE SAID THE OTHER DAY HE WAS DRIVING ON THE HIGHWAY AND IT DID NOT WANT TO GO.

NHTSA ODI 11362775

Sep 30, 2020Transmission & drivetrainLatches & locks

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT INTO GEAR WITHOUT VIBRATING ABNORMALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TAKEN TO GRIECO FORD OF DELRAY BEACH LOCATED AT 3000 S FEDERAL HWY, DELRAY BEACH, FL 33483, WHERE IT WAS STATED THAT THE RECALL REPAIR ONLY COVERED A PART OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

NHTSA ODI 11362055

Sep 26, 2020Transmission & drivetrain

MY 2014 FORD FOCUS HAS A AUTOMATIC CLUTCH PROBLEM. IT WAS REPLACED 2 YEARS AGO BY THE DEALERSHIP AND IS NOW HAVING SAME ISSUES ONLY WORSE. AS I AM DRIVING THE CAR WON'T GO FASTER AS I'M PASSING A CAR AND WHEN I STOP AT A TRAFFIC LIGHT IT JUMPS AS I GO. UNSAFE. I DON'T FEEL SAFE DRIVING.

NHTSA ODI 11361241

Sep 25, 2020Transmission & drivetrainSpeed controlEngine

MY CAR JERKS WHEN I STOP AND START. HAD SPARKS PLUGS REPLACED BECSUSE I THOUGHT THEY WERE DAY. IT WILL NOT BACK UP WHEN ENGINE LIGHT COMES ON. WHEN GOING UP HILLS IT SEEM TO HESITATE ON SWITCH GEARS. CAR CUTS OF AT TIMES WHEN DRIVING AND HAD TO GET COOLANT AND HEATER HOSE REPLACED. WHEN ENGINE LIGHT IS ON SOMETIMES THE CAR WILL NOT START.

NHTSA ODI 11361109

Sep 23, 2020Transmission & drivetrainFuel system

MY CAR HESITATE AND JERKS WHEN ADVANCING FROM A STOP. THIS IS VERY SCARY WHEN I'M ON THE HIGHWAY. MY CAR AT TIMES DOESN'T PICK UP SPEED I HAVE TO PRESS DOWN MORE THAN USUAL TO GET UP TO SPEED.I HAD MY FUEL PUMP REPLACE BECAUSE THE INDICATOR DETECTED AN ISSUE, WASN'T AWARE THAT THIS WAS A RECALL.

NHTSA ODI 11360606

Sep 23, 2020SuspensionTransmission & drivetrainElectronic Stability Control (esc)

REPLACED TRANSMISSION DUE TO RECALL. THEN THEIR WAS A RECALL ON THE RECALL. TOOK CAR BACK STATING THE CAR STILL SHUTTERS AND STUTTERS. SUPV STATED YOU NEED TO DRIVE 2000 MILES IT WILL RESET. WELL HERE IT IS SEPTEMBER.2020 CAR IS STILL STUTTERING AND SHUTTERING WHEN COMING FROM STOP TO ACCELERATION CAUSING A POTENTIAL ACCIDENT FROM CAR BEHIND. WHAT CAN I DO. THEY BRUSH ME OFF EVERY TIME I TELL THEM THIS . WHEN THIS HAPPENS I GET A WARNING SMOOTH DRIVING SAVES FUEL NUMEROUS TIMES AND WILL APPEAR AS DRIVING ON INTERSTATE AND IT'S A SMOOTH ROAD. CAR WILL DECREASE SPEED.

NHTSA ODI 11360676

Sep 23, 2020SuspensionTransmission & drivetrainElectronic Stability Control (esc)

THE CAR STALLED OUT

NHTSA ODI 11360836

Sep 22, 2020Fuel systemTransmission & drivetrain

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 20 MPH, THE CHECK ENGINE WARNING LIGHT AND LOW COOLANT LEVEL WARNING LIGHT ILLUMINATED. THE VEHICLE JERKED AND STALLED. THE VEHICLE WAS TURNED OFF AND FAILED TO RESTART. THE CONTACT TRIED A SECOND TIME AND THE VEHICLE STARTED AND RESUMED NORMAL OPERATION. NO DEALER WAS CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V813000 (FUEL SYSTEM, GASOLINE) AND 13V523000 (POWER TRAIN) AS POSSIBLE SOLUTIONS TO THE FAILURES HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

NHTSA ODI 11360465

Sep 22, 2020Transmission & drivetrainElectrical systemFuel system

ONGOING ELECTRICAL ISSUES THAT MAY OR MAY NOT BE RELATED. VEHICLE WILL "STALL" WHILE IN MOTION OR WHILE POWERED ON BUT STOPPED AT A LIGHT FOR EXAMPLE. IT'S AN ELECTRIC VEHICLE SO THE CAUSE OF THE STALL IS UNCLEAR. VEHICLE WILL BE INOPERABLE FOR 1-10 MINUTES, INCLUDING POWER STEERING WHILE THE SYSTEM RESETS. THIS HAPPENS USUALLY AT SLOW SPEEDS OR WHILE STOPPED - IN REVERSE, CLIMBING HILLS, STOPPED AT TRAFFIC LIGHTS. THE PROBLEM WAS "FIXED" IN OCTOBER 2019 AND WE WERE TOLD THAT SOMETHING DOING WHILE ADDRESSING ONE OF THE ELECTRICAL RECALLS HAD CAUSED THE PROBLEM. NOW IT'S HAPPENING AGAIN AND FORD CAN'T TELL US WHY. WE'VE BEEN STRANDED PULLING OUT OF OUR DRIVEWAY IN THE PATH OF ON COMING TRAFFIC, BLOCKING ONE LANE ROADS IN OUR NEIGHBORHOOD AND AT INTERSECTIONS.

NHTSA ODI 11360541

Sep 21, 2020Transmission & drivetrainEngine

I HAVE A FORD FOCUS 2014.3RECALLS.1ST RECALL TRANSMITION,FOR THE LONGEST TIME FORD DEALERSHIP WOULD NOT FIX.FINALLY I CONTACTED THE NHTSA THEN TOLD FORD WHAT I DID THEY FINALLY FIXED IT BUT I DON'T THINK THEY DID A GOOD JOB. 2ND RECALL FUEL SYSTEM,I RECEIVED A RECALL ABOUT CPV THAT MIGHT STICK OPEN.THAT WOULD CAUSE ENGINE LIGHT TO COME ON,INACCURATE OR ERRATIC FUEL GAUGE, INACCURATE DISTANCE TO EMPTY, ENGINE STALL WHILE DRIVING WITHOUT WARNING THAT COULD CAUSE A CRASH. MY CAR HAS ALL THESE SYMPTOM ,TOOK IT BY THE DEALERSHIP TO GET FIXED THEY SAID FORD WOULD NOT FIX THE DEFECTS. BECAUSE SPECIAL CODES DIDN'T COME UP. SOUNDS LIKE A SCAM TO ME. FORD DOES NOT WANT TO COVER THEIR RECALLS !!!

NHTSA ODI 11360313

Sep 20, 2020Transmission & drivetrain

I JUST PURCHASED THIS VEHICLE USED. I WAS COMPLETELY UNAWARE OF THE TRANSMISSION ISSUES IN THESE VEHICLES. THE CAR HAS 143,000 MILES ON IT AND THE EXTENDED WARRANTY THAT FORD HAS GIVEN ONLY GOES TO 100,000 MILES. FORD WILL NOT FIX MY CARS TRANSMISSION SHUDDERING AND JERKING PROBLEMS. WHEN YOU GO FROM A STOP TO PUSHING THE GAS, THE CAR JERKS AND SHAKES THE ENTIRE CAR WHILE THE AUTOMATIC TRANSMISSION TRIES TO SHIFT GEARS. IT IS VERY UNSAFE AND THE TRANSMISSION WILL FAIL DUE TO THE FAULTY CLUTCH AND ACTUATORS.

NHTSA ODI 11360047

Sep 19, 2020Transmission & drivetrain

LOSS POWER AND DOES NOT DRIVE E. TRANSMISSION WILL NOW GO. ACTS LICK IT IS OUT OF GEAR

NHTSA ODI 11360027

Sep 17, 2020Transmission & drivetrain

WHILE DRIVING ON A LEVEL FOUR LANE ROAD (AT 45MPH), THE CAR SHOOK AND TRANSMISSION STARTED SLIPPING BADLY. LUCKILY I WAS CLOSE TO HOME. CHANGED THE TRANSMISSION FLUID AND ONLY GOT 4 MILES DOWN THE ROAD AFTERWARDS AND IT SHOOK VIOLENTLY AND THE TRANSMISSION COMPLETELY WENT OUT. HAD THE CAR TOWED TO THE DEALERSHIP AND TOLD US THE TCM (TRANSMISSION CONTROL MODULE) WAS BAD AND REPLACED IT SINCE IT WAS COVERED UNDER FORDS 150.000 MILE EXTENDED WARRANTY BUT AFTER REPLACING THAT THEY DONE MORE TESTS ON THE CAR WHEN THEY SAID THE WHOLE TRANNY ALSO HAD TO BE REBUILT. FORD EXTENDED THE WARRANTY TO 100,000 MILES ON THE PARTS IN MY TRANNY BUT MINE HAD 13,000 MILES TOO MANY TO QUALIFY FOR BE COVERED. SO NOW I'M STUCK PAYING $2500 PLUS TAXES!!! I PAID $6,000 FOR THE CAR AND 1 WEEK LATER, I HAVE TO PAY ALMOST ANOTHER $3000. I'VE ALWAYS BEEN A FORD LOVER BUT NOT AFTER THIS. I'M DONE!

NHTSA ODI 11355648

Sep 17, 2020Transmission & drivetrainElectronic Stability Control (esc)Engine

I STARTED MY CAR AND BEGAN TO DRIVE. TWO MINUTES AFTER DRIVING I WAS GOING 25 MPH ON A TOWN STREET AND MY TRANSMISSION FAULT LIGHT CAME ON. I LOST POWER AND CONTROL OF THE CAR, ALMOST GETTING HIT BY A LARGE TRUCK.

NHTSA ODI 11355649

Sep 17, 2020Transmission & drivetrainBrakesEngineCrash1 injury

MY 2014 FORD FOCUS HATCHBACK HAS HAD CONCERNING SAFETY ISSUES DUE TO THE DUAL-CLUTCH AUTOMATIC TRANSMISSION SINCE I BOUGH THE CAR BRAND NEW IN JANUARY 2015. WHEN I TRY TO ACCELERATE DRIVING DOWN THE STREET AND ON THE HIGHWAY MY CAR LURCHES MULTIPLE TIMES AND I'M UNABLE TO ACCELERATE. THIS HAS ALMOST CAUSED MANY CAR ACCIDENTS AND TERRIFIES ME EVERY TIME I DRIVE.THE LURCHING HAS ALSO LOOSENED PARTS OF MY CAR AND FEELS LIKE PARTS OF MY CAR COULD FALL OFF AT ANYTIME. MY ENGINE ALSO HAS ISSUES AND I'VE HAD TO STOP ON THE SIDE OF THE ROAD AT LEAST TWICE NOW DUE TO THE ENGINE OVERHEATING. I HAVE NEVER FELT SAFE DRIVING THIS CAR. I'VE TAKEN IT INTO THE DEALERSHIP MANY TIMES SINCE THE FIRST WEEK I BOUGHT THE CAR COMPLAINING ABOUT THE TRANSMISSION AND THE EMPLOYEES KEPT TELLING ME THAT THEY COULDN'T DO ANYTHING ABOUT IT. I NEVER WOULD HAVE PURCHASED THIS CAR IF I HAD KNOWN ABOUT THESE ISSUES AND I WILL NEVER PURCHASE A FORD CAR AGAIN.

NHTSA ODI 11355671

Sep 16, 2020Transmission & drivetrainVisibility & wipers

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THE WHILE THE WINDSHIELD WIPERS WERE ACTIVATED ON THE HIGH SETTING, THERE WAS A 5 OR 6 SECOND DELAY. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD (9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443)777-5000) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

NHTSA ODI 11355361

Sep 11, 2020Transmission & drivetrain

I HAVE A TRANSMISSION PROBLEM, THE CAR STOPPED WHILE I'M DRIVING AND I GET A WARNING MESSAGE TO CHECK THE ENGINE. THE AUTOMATIC SHIFTING IS HARD AND NOT SMOOTH. IT BECAME NOT SAFE TO DRIVE WEATHER IN A HIGHWAY OR ON A CITY STREET WITH THIS PROBLEM.

NHTSA ODI 11354393

Sep 9, 2020Transmission & drivetrainSpeed controlEngine

TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 55-60 MPH AND ACCELERATING, THE VEHICLE FAILED TO SHIFT TO THE NEXT GEAR. THE CONTACT PULLED OVER. ADDITIONALLY, WHILE AT A STOP, THE VEHICLE HESITATED TO ACCELERATE OR ACCELERATED AND DECELERATED INDEPENDENTLY. THE VEHICLE REVVED UP WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CALLED KELLER MOTORS (700 CADILLAC LN, HANFORD, CA 93230, (559) 582-1000) AND WAS INFORMED THAT THERE WAS NO TRANSMISSION TECHNICIAN AT THE LOCATION. THE VEHICLE WAS TAKEN TO WILL TIESIERA FORD (2101 E CROSS AVE, TULARE, CA 93274, (559) 688-7471) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH AND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 103,772.

NHTSA ODI 11354044

Sep 3, 2020Transmission & drivetrain

WHILE DRIVING MY CAR IT WOULD NOT PULL HILL WHEN DRIVING, HAD TO PULL OVER AND ADD TRANSMISSION FLUID BECAUSE IT WAS LOW. THIS IS THE SECOND TIME I HAD TO ADD FLUID TO THIS VEHICLE. IS THERE A RECALL ON THIS PROBLEM OR NOT. VEHICLE DO NOT HAVE THE POWER IT HAD WHEN I FIRST BOUGHT IT

NHTSA ODI 11353053

Aug 29, 2020Transmission & drivetrainElectronic Stability Control (esc)

PROBLEMS I HAVE HAD WAS SLIPPING, BUCKING, JERKING, AND SUDDENLY ACCELERATE. IN ADDITION, THE TRANSMISSIONS CAUSED DELAYED ACCELERATION AND DELAYS IN DOWNSHIFTS, CUTS OFF IN TRAFFIC.

NHTSA ODI 11351961

Aug 26, 2020Transmission & drivetrain

I FOUND OUT THAT FORD ADMITTED THEIR 6 SPEED SPORT TRANSMISSION IS FAULTY. THERE IS A CLASS ACTION SUIT AGAINST FORD FOR THIS, BUT WHEN I NOTIFIED FORD OF MY INTENT TO JOIN THE CLASS (WHICH WAS REQUIRED), FORD DID NOT RESPOND. WHEN I CONTACTED THE CLASS LAWYER, THEY SAID THEY COULD NOT INCLUDE ME BECAUSE I HAD ONLY HAD THE TRANSMISSION CALIBRATED TWICE BEFORE THE DEADLINE. (3 TIMES WERE REQUIRED) IT IS STILL RUNNING POORLY. I BOUGHT THE CAR FROM CARMAX IN DEC. 2018, SO IT IS VERY LIKELY THAT THE PREVIOUS OWNER HAD TAKEN THE CAR IN FOR THE SAME TRANSMISSION PROBLEM AT LEAST ONCE BETWEEN (NEW) 2014 AND 2018. I AM WONDERING, "WHY" WHEN MULTIPLE MODELS OVER SEVERAL MANUFACTURING YEARS HAVE THIS SAME TRANSMISSION, HAS THERE NOT BEEN AN OFFICIAL RECALL?

NHTSA ODI 11351421

Aug 25, 2020Transmission & drivetrain

SHIFTS HARD HESITATES HARD TO STOP

NHTSA ODI 11351272

Aug 18, 2020Transmission & drivetrainSpeed controlEngine

THE CAR WANT START IT WILL TURN ON THEN WHEN TRYING TO GO THE CAR STALLS OUT AND THE CAR KEEPS ACCLERATING. IT READS ENGINE FAILURE AND I HAVENT EVEN HAD THIS CAR TWO YEARS YET AND AINT EVEN FINISH PAYING I OFF. I HAD TO GET TOLLED OFF THE HIGHWAY WITH MY KIDS DO TO THE CAR WANT START AND WHEN GOT IT HOME IT STARTED BUT KEEPS ACCELERATING. I NEED THIS CAR TO GET CHECKED OR SOMETHING THIS IS UNSAFE FOR MY TODDLERS WHEN I HAVE TO USE THAT VEHICLE TO GET BACK AND FORTH TO WORK AND TAKE MY KIDS TO DAYCARE..WHAT AM I SUPPOSE TO DO WITH A VEHICLE IM STILL PAYING ON AND WANT START. I HAVE BEEN RESEARCHING AND SEEN THAT MULTIPLE PEOPLE BEEN HAVING PROBLEMS WITH THERE FORD FOCUS THE SAME PROBLEMS IM HAVING.

NHTSA ODI 11350051

Aug 17, 2020Transmission & drivetrainBrakes

I WAS DRIVING DOWN THE STREET, AND MY CAR LOST POWER IN THE MIDDLE OF TRAFFIC. I COULDN'T DO ANYTHING EXCEPT LET THE CAR COAST TO THE NEAREST SIDE STREET. THIS IS THE FIRST TIME IT HAS GOTTEN TO THIS PARTICULAR DEGREE. BEFORE THIS HAPPENED, I WAS ON MY WAY HOME AND AS I WAS LEAVING THE STOP LIGHT, THE CAR HESITATED AND TOOK A WHILE BEFORE THE SPEED WOULD PICK UP. IT ALSO DID SOME WEIRD THINGS THAT I CAN'T EXPLAIN, BUT KNOW THAT IT SHOULDN'T HAVE HAPPENED. AFTER THIS FIRST INCIDENT, I IMMEDIATELY CONTACTED FORD AND COMPLAINED ABOUT THE PROBLEM. I WAS ADVISED THAT THE CAR HAD TWO EXTENDED WARRANTIES AND I SHOULD TAKE IT INTO A AUTHORIZED DEALER AND HAVE THE VEHICLE DIAGNOSED AND THAT IF IT WAS A TRANSMISSION MODULE ISSUE OR SOMETHING TO THAT EFFECT, IT WOULD BE COVERED UNDER THE WARRANTY AND THE REPAIRS WOULD BE DONE AT NO COST. I TOOK THE VEHICLE TO A FORD DEALERSHIP IN TENNESSEE AND WAS TOLD THAT MY VEHICLE HAD AN BRANDED TITLE AND THE DEALERSHIP REFUSED TO PUT THE CAR ON THE MACHINE UNLESS FORD CORPORATE CALLED THEM DIRECTLY WITH AN AUTHORIZATION CODE. I CALLED FORD CORPORATE BACK AND EXPLAINED TO THEM WHAT THE ISSUE WAS AND THE AGENT PUT ME ON HOLD AND CALLED THE DEALERSHIP AND GAVE HIM ALL THE INFORMATION HE NEEDED TO START THE WORK ON MY VEHICLE. ABOUT THREE HOURS LATER, I WAS CONTACTED BY THE DEALERSHIP AND WAS TOLD TO PICK UP MY VEHICLE BECAUSE SOMEONE FROM FORD HAD CONTACTED HIM AND SAID THAT MY WARRANTY WAS NO GOOD. I EMAILED THE CEO AT FORD CORPORATION, AND AFTER TWO WEEKS, STILL HAVEN'T HEARD BACK FROM HIM. I CALLED THE CORPORATE OFFICE AGAIN AND WAS TOLD THE SAME THING AS BEFORE, WHICH IS THAT MY CAR HAS TWO EXTENDED WARRANTIES AND THE WORK SHOULD HAVE BEEN DONE BECAUSE ONE WARRANTY COVERS THE TRANSMISSION WHETHER IT HAS A BRANDED TITLE OR NOT. NOW, I HAVE A CAR SITTING UP, UNNECESSARY EXPENSES AND A DENT IN MY BACK BUMPER.

NHTSA ODI 11349969

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Ford Focus Bev verdict →