Feb 28, 2018Transmission & drivetrainEngine
THE FIRST INCIDENCE (2/26/18) WAS WHILE STOPPED ON A HIGHWAY OFF-RAMP, THE ENGINE STALLED. THE CAR WAS ABLE TO BE RESTARTED AND DRIVEN. ON A SECOND OCCASION (2/28/18), I WAS DRIVING AND IN MOTION ON A RESIDENTIAL STREET WHEN THE ENGINE SHUT OFF. THE BRAKES AND STEERING WAS NOT AFFECTED AND I WAS ABLE TO STOP THE CAR AND RESTART THE ENGINE. PRIOR TO THIS, THE CHECK ENGINE LIGHT CAME ON AND I HAD SCHEDULED SERVICE ON THE CAR FOR 3/7/18 (THE EARLIEST THEY HAD AVAILABLE). THE CAR HAS HAD MULTIPLE TRANSMISSION REPLACEMENTS IN THE FEW SHORT YEARS THAT I HAVE OWNED IT.
NHTSA ODI 11075366
Feb 6, 2018Electrical systemEngineFuel system
WHEN PRESSING ON THE GAS VEHICLE HESITATES BEFORE JERKING FORWARD. WHEN PLACING THE VEHICLE FROM PARK TO REVERSE, VEHICLE WILL NOT ENGAGE/MOVE IN REVERSE. CONSTANT PROBLEMS WITH VEHICLE WHILE TRYING TO BEGIN DRIVING OR WHILE TRYING TO OPERATE BASIC FUNCTIONS ON A DAILY BASIS. THIS NEEDS TO BE ADDED TO THE EXTENDED WARRANTY/RECALL FOR THE TRANSMISSION.
NHTSA ODI 11067318
Feb 3, 2018Electrical systemEngineFuel system
DRIVING MY 2014 FOCUS ENGINE SHUT DOWN ,PULLED OVER TO THE SHOULDER OF ROAD IN SNOW STORM ,ALL MOST HIT BY TRACTOR /TRAILER ,THIS WAS ON I- 376 IN PA ,AFTER FEW MINUTES CAR STARTED THEN STALLED AGAIN , THEN CAR STARTED AND WAS ABLE TO CONTINUE ON
NHTSA ODI 11066760
Jan 10, 2018EngineFuel system1 injury
THE CAPLESS GAS TANK IS TRAPPING AIR, CAUSING THE CAR TO "BURP" AND SOMETIMES TURNING ENGINE OFF EVEN WHEN DRIVING. THIS HAS HAPPENED NUMEROUS TIMES IN THE LAST 8 MONTHS. BUT MORE FREQUENTLY LATELY. I WAS DRIVING DOWN THE INTERSTATE AND MY ENGINE CUT OFF FROM IT. WENT TO GET IT CHECKED OUT AND THE SERVICE CENTERS KEEP GIVING ME THE SAME RESPONSE EVERYWHERE.
NHTSA ODI 11061968
Jan 10, 2018Engine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS APPLIED AND THE VEHICLE HESITATED TO ACCELERATE. ADDITIONALLY,THE CHECK ENGINE INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,777.
NHTSA ODI 11061998
Dec 11, 2017Transmission & drivetrainElectrical systemEngine
STUDDERING AND SHUTTERING OF SHIFTING GEARS. SKIPS LIKE TRANSMISSISON IS SLIPPING
NHTSA ODI 11053919
Nov 8, 2017Engine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 35 MPH, THE ENGINE BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO KLABEN FORD IN KENT, OHIO WHERE IT WAS DETERMINED THAT THERE WAS A PARTIAL COLLAPSE OF THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,171. *BF UPDATED 8/20/18*JB
NHTSA ODI 11044545
Nov 1, 2017SuspensionEngineFuel system
LOWER ARM W/BALLS AND JOINTS X 2 MOTOR MOUNT CHECK ENGINE LIGHT FOR P0420 CATALYST AND CLUTCH AND TRANSMISSION JERKING AND HESITATION AND RADIO NOT WORKING AND I CALLED 1800 NUMBER TO FORD AND AT THIS TIME COULD NOT HELP ME AND WOMAN STATED SHE REPORTED TO NHTSA #CAS13448516 AND ALSO STATED TO CALL DEALERSHIP WHICH IS BALISE READY CREDIT IN SPRINGFIELD MASS
NHTSA ODI 11041983
Oct 21, 2017EngineFuel system
RECALL ON THE TRANSMISSION. CAR JERKS, WHEN STARTING UP FROM A STOP, LURCHES FORWARD. IN MOTIONS BOTH CITY STREET AND HIGHWAY, STARTING UP FROM A STOP.
NHTSA ODI 11035446
Oct 16, 2017Engine
WHILE DRIVING, OR WHILE GOING FROM A COMPLETE OR PARTIAL STOP TO ACCELERATING, THE VEHICLE HESITATES THEN BUCKS. NO MATTER HOW MAINTAINED THE VEHICLE IS, THE LEVEL OF GAS IN THE CAR, OR THE TYPE OF ROAD BEING DRIVEN, THE CAR HESITATES AND STALLS FOR A MINUTE BEFORE ACCELERATING. UNKNOWN AT THIS TIME WHY THE VEHICLE DOES THIS, BUT I BELIEVE IT IS AN ISSUE WITH THE TRANSMISSION.
NHTSA ODI 11033952
Sep 7, 2017EngineFuel system
VEHICLE FUEL SYSTEM LEAKING, GAS TANK DISFORMED. DANGER TO MY SELF AND EVERYONE AROUND MY VEHICLE. THE DEALER IN NAPA DOESN'T KNOW WHY THIS HAPPENED. BUT THEY REPLACED THE PARTS. THIS CAR IS DANGER TO EVERYONE AND PUBLIC. PLEASE MAKE THEM REPLACE THIS CAR BEFORE SOMEONE DEATH. IT CAN EXPLODE DISFORMED GAS TANK AND FUMES MAKES THIS CAR A BOMB. PLEASE HELP THE DEALER WONT RETURN PARTS TO ME. OR TELL ME THE CAUSE. MY NUMBER IS [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
NHTSA ODI 11022217
Aug 31, 2017Engine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER (LONGMONG FORD IN LONGMONT, CO) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND CANNISTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 66,000.
NHTSA ODI 11020937
Jul 31, 2017Engine
WHEN PRESSING THE GAS PEDAL, IT SHAKES AND HESITATES AND JUMPS/SHUTTERS FOR SEVERAL SECONDS UNTIL IT GETS UP TO A CERTAIN SPEED. THIS HAPPENS ON THE HIGHWAY AND BASICALLY EVERYWHERE I AM STARTING FROM A COMPLETE STOP. IT HAS ALSO STARTED HESITATING WHEN PUT INTO GEAR. MY SON DRIVES THIS CAR SOMETIMES AND I'M AFRAID FOR HIS SAFETY BECAUSE YOU DON'T KNOW IF IT'S GOING TO GO OR NOT WHEN YOU PULL OFF FROM A STOP.
NHTSA ODI 11011610
Jul 24, 2017Transmission & drivetrainSpeed controlEngine
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE JERKED, STALLED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. IN ADDITION, THE CONTACT EXPERIENCED A FAILURE WITH THE GEAR SHIFTER CHANGING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER (MONACO FORD, 767 NEW LONDON TURNPIKE, GLASTONBURY, CT, 06033,) WHERE IT WAS DIAGNOSED THAT THE E-VAP CHAMBER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
NHTSA ODI 11010188
Jun 21, 2017SteeringTransmission & drivetrainEngine
BOUGHT A 2014 FORD FOCUS 1/17/16AND 6 MONTHS AFTER OWNING IT, THE VEHICLE SHUDDERED WHEN TAKING OFF AT A GREEN LIGHT, HAD LOST POWER AROUND CORNERS. GOT A RECALL NOTICE JUNE 2016 GOT A NEW CLUTCH AND TRANSMISSION POWER TRAIN. JANUARY 2017 PROBLEM PERSISTED BROUGHT IT BACK TO THE DEALER THEY SAID ITS OVER 60,000 WARRANTY AND HAVE TO PAY CASH FOR THE TRANSMISSION REPAIR . COULD NOT DRIVE THE CAR SAFELY IT WOULD NOT SHIFT. BROUGHT IT BACK WITHOUT RECALL NOTICE JUNE 20, 2017, AND THE DEALER SAID THEY WILL FILE A 360 ON REPAIR OF THE CLUTCH. WAITING FOR THE DEALER TO CALL NOW 6/21/17 . I NEED A RELIABLE CAR FOR WORK AND MY FAMILY AND CAN NOT DRIVE THIS CAR. SO SCARED DRIVING IT 3/4 CLOSE CALLS AND REAR ENDS. IT SITS AS I PAY FOR IT EVERY MONTH.
NHTSA ODI 11000472
Jun 6, 2017Transmission & drivetrainSpeed controlEngine
WHEN I AM AT A COMPLETE STOP AND I ATTEMPT TO ACCELERATE, MY FORD JERKS RAPIDLY. IN ORDER TO DRIVE THE VEHICLE I HAVE TO PRESS ON THE GAS FORCIBLY IN ORDER TO ACCELERATE TO A NORMAL SPEED LIMIT. AFTER SEVERAL ATTEMPTS TO COMPLAIN TO THE ORGINAL DEALERSHIP METRO FORD ON NOLAND ROAD OF THE ISSUE I WAS TOLD THAT IT WAS A SHUDDER TRANSMISSION PROBLEM. THE FORD DEALERSHIP WILL NOT SOLVE THE ISSUE AND ALTHOUGH THEY STATED THEY RESET THE ISSUE THEY TRY TO CONVINCE ME THAT IT IS NORMAL WHEN IN FACT IT IS NOT. THIS VEHICLE IS AN EXTREME HAZARD AND UNSAFE TO DRIVE FOR ME AND MY CHILDREN. I AM AFRAID IT WILL STALL AT A BUSY INTERSECTION IN THE FUTURE.
NHTSA ODI 10993493
May 23, 2017Engine
COOLANT LEAKING FROM BOTTLE RESERVOIR; ONTO ENGINE CAUSING SMOKE
NHTSA ODI 10991205
May 23, 2017EngineFire
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE OPERATING THE VEHICLE, SMOKE APPEARED UNDER THE HOOD. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT COOLANT HAD LEAKED ONTO THE ENGINE FROM THE COOLANT RESERVE BOTTLE. THE VEHICLE WAS TAKEN TO THE DEALER (DUPHY FORD LOCATED IN PHILADELPHIA, PA), BUT NO FAILURE WAS FOUND. THE CONTACT INDICATED THAT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
NHTSA ODI 10991244
May 8, 2017EngineFire
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 35 MPH, THE "HIGH ENGINE TEMPERATURE STOP SAFELY" ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER, TURNED OFF THE ENGINE, AND CALLED THE DEALER. THE CONTACT RESTARTED THE VEHICLE. WHILE DRIVING 40 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLOWN HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS12243967. THE FAILURE MILEAGE WAS 56,000. UPDATED 07/19/17*LJ ..UPDATED 07/21/17 *BF *CN *AS
NHTSA ODI 10984270
May 3, 2017EngineFuel system
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONTROL MODULE FAILED. THE FAILURE CAUSED A LEAN CONDITION IN THE ENGINE AND CAUSED THE OXYGEN SENSOR TO FAIL. IN ADDITION, THE FUEL PUMP CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WHILE AT THE DEALER. HOWEVER, DURING THIS INCIDENT, THE VEHICLE IDLED AT VERY HIGH RPMS AND AN OVERHEATING WARNING INDICATOR ILLUMINATED, WHICH WARNED THE CONTACT TO PULL OVER. THE VEHICLE WAS TAKEN TO A DEALER ONCE AGAIN AND THE MECHANIC STATED THAT THERE WAS A CHAFED WIRE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD TAKE THE CONTACT'S INFORMATION AND FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
NHTSA ODI 10983254
Mar 27, 2017Electrical systemEngineFuel system
FIVE TIMES THIS CAR HAS COMPLETELY STOP AT 60MPH DRIVING ON MAJOR HIGHWAY 494 MINNEAPOLIS,MN. STALLED 5 TIMES. THIS CAR HAS ALMOST KILLED ME 5 TIMES. ITS BEEN SERVICED 5 TIMES WITH NO RESOLUTION. I WANT MY MONEY BACK OR A NEW CAR THAT WONT KILL ME. EVERY TIME ITS SERVICED THE DEALERSHIP CHARGES ME A FEE.
NHTSA ODI 10968609
Mar 26, 2017Speed controlEngine
ONE OF THE MANY INCIDENTS: WHILE AT A CITY STREET STOP SIGN, I PRESSED THE GAS, THE ENGINE LIGHT CAME ON, THE VEHICLE DID NOT MOVE (THE ENGINE REVVED WITHOUT MOVING) I LET OFF THE GAS AND REAPPLIED PRESSURE TO THE GAS PEDAL. THE VEHICLE SLOWLY MOVED, THE VEHICLE GAVE A HARD JERK THEN THE VEHICLE MOVED AT A REASONABLE SPEED WITH THE GAS PEDAL PRESSED WHILE DRIVING ON THE CITY STREET. THE VEHICLE HAS STUTTERED AND SHOOK WHILE DRIVING SINCE I OWNED THIS BRAND NEW VEHICLE. I MENTIONED THE STUTTERING, JERKING AND SHAKING TO 3 FORD DEALERSHIP SERVICE DEPARTMENTS IN THE PAST. I WAS TOLD "THAT'S THE WAY THIS TYPE OF VEHICLE DRIVES", "THAT'S HOW THE TCM OPERATES" AND "THE VEHICLE SHIFTS LIKE A MANUAL CAR BUT OPERATES AS AN AUTOMATIC". MY QUESTION EACH TIME WAS "SO IT'S NORMAL THAT MY CAR SHAKES AND STUTTERS WHILE I'M DRIVING? THIS CAR JERKS TOO MUCH." I WAS TOLD EACH TIME "YES." THE INCIDENTS OF STUTTERING AND SHAKING HAVE BEEN VISIBLE FROM THE VEHICLE'S PURCHASE. THE HARD JERKS ARE OCCURRING MORE FREQUENTLY.
NHTSA ODI 10968550
Feb 23, 2017Speed controlEngineFuel system
WHILE ACCELERATING, VEHICLE FREQUENTLY STALLS AND/OR HESITATES TO CONTINUE ACCELERATION CREATING A JERKING AFFECT UNTIL IT CAN ACTUALLY CATCH AGAIN OR PROVIDE FUEL TO ACCELERATE. THIS TYPICALLY OCCURS WHEN PRESSING ON THE PEDAL BOTH WHEN STOPPED/START OR IF IN MOTION AND ACCELERATE TO GO ONTO THE HIGHWAY. THIS HAPPENS FREQUENTLY WHILE DRIVING ON A DAILY BASIS.
NHTSA ODI 10956441
Feb 19, 2017Engine
ENGINE VIBRATES ON BLOCK AND IS VERY NOTICABLE WHILE SITTING IDOL AT STOP LIGHT IN EITHER DRIVE OR NUETRAL. I HAD TO DEALERSHIP TWICE AND LAST TIME THEY REPLACED STABLIZERS THAT THE ENGINE SITS ON AND IT DID HELP A LITTLE BUT STILL HAS SAME PROBLEM. THE SERVICE MANAGER SAID THAT IT IS THE BEST THEY CAN DO. THE PROBLEM BECAME NOTICABLE ABOUT 10,000 MILES INTO OPERATION.
NHTSA ODI 10955486
Dec 23, 2016Transmission & drivetrainEngine
THE TRANSMISSION/ENGINE HESITATES/STALLS WHILE DRIVING. ROUGH ACCELARATION.THE FIRST TIME THIS HAPPENED I WAS DRIVING ON THE FREEWAY 65MPH AND NOTICE THE VEHICLE WAS DRIVING WEIRD WHEN TRYING TO ACCELERATE, WHEN I SLOWED DOWN THE CAR WOULD SHAKE WHEN TRYING TO GAIN SPEED AGAIN. I IMMEDIATELY GOT OFF OF THE FREEWAY PULLED INTO A PARKING LOT TO LOOK THE CAR OVER. TURNED OFF THE CAR TO CALL SOMEONE, TRIED TURNING THE CAR BACK ON WITHIN 5 MINUTES AND THE CAR HAD COMPLETELY LOCKED DOWN, HAD TO CALL A TOW TRUCK TO TOW TO DEALER CAR HAD 21,000 MILES ON IT. DEALER STATED THE ISSUE WOULD BE FIXED SOME TYPE OF UPDATE NEEDED DONE TO THE TRANSMISSION. THE UPDATE DID NOT FIX THE PROBLEM BUT THE DEALER STATES EVERYTHING IS WORKING PROPERLY. THE CAR STILL HESITATES ON ACCELERATION. I BOUGHT THE CAR FOR MY TEEN DRIVER BUT I AM AFRAID TO LET HIM DRIVE IT BECAUSE I DON'T KNOW HOW SAFE THE CAR IS. THERE IS A SERIOUS ISSUE WITH HOW THIS CAR OPERATES ON ACCELERATION. *TR
NHTSA ODI 10937280