What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

2014 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO EXHAUST FUMES INSIDE OF VEHICLE WHILE DRIVING. *LD THE CONSUMER STATED THE VEHICLE SEEMED TO PULL EXHAUST FUMES INSIDE THE VEHICLE. SEVERAL ATTEMPTS HAVE BEEN MADE TO REPAIR THE VEHICLE AT THE OWNER'S EXPENSE. THE TAIL END OF THE EXHAUST APPARATUS WAS REPLACED IN ORDER TO FORCE GAS DOWN AND AWAY FROM THE VEHICLE. THIS SEEMED TO SUCCESSFULLY REPAIR THE VEHICLE. THE CONSUMER WOULD LIKE TO BE ADVISED ON THE PROGRESS OF THE INVESTIGATION AND IF THE VEHICLE IS SAFE. UPDATED 06/19/2017*JS

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EXHAUST EMISSIONS LEAKING INTO CABIN IN MOTION

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EXHAUST FUMES ENTER THE CABINS FROM VENTS WHILE THE EXPLORER IS OPERATING AT FULL THROTTLE, SUCH AS WHEN GOING UPHILL OR MERGING ONTO FREEWAYS.

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WHILE THE VEHICLE WAS IN MOTION, IN A TURN, THE STEERING ASSIST HAD A FAULT. A MESSAGE SHOWED ON THE SCREEN STATING THAT THERE WAS A STEERING ASSIST FAULT. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE ISSUE DID NOT GO AWAY. STEERING THE VEHICLE FELT LIKE THE STEERING WHEEL WAS FIGHTING AGAINST ME (RATHER THAN SIMPLY A POWER STEERING LOSS). I WAS TOLD BY A DEALERSHIP MECHANIC THAT THE PROBLEM WAS UNKNOWN BUT SOMEWHERE IN THE STEERING COLUMN SO REPLACING THE ENTIRE STEERING COLUMN WOULD FIX IT.

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EXHAUST FUMES IN INTERIOR.

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ON ACCELERATION LARGE AMOUNT OF EXHAUST FUMES IN THE CAB OF THE VEHICLE.

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BOUGHT MY 2014 EXPLORER BRAND NEW FROM KOONS FORD AND RIGHT OFF THE BAT, THE DRIVER SEATS STARTED SQUEAKING AT ABOUT 5K MILES. THEY REPLACED THE LOWER LUMBAR BAR, WHICH FIXED IT FOR ANOTHER 2K MILES AND THE SEAT STARTED SQUEAKING AGAIN. I GAVE UP ON THIS ISSUE AFTER A FEW MORE ATTEMPTS TO GET IT FIXED. THEN ABOUT 6 MONTHS LATER, THE LCD ON MY DASH WOULD STAY ON EVERY NOW AND THEN WHEN I SHUT OFF AND LOCK THE CAR. TOOK IT BACK TO KOONS AND THEY CLAIM THEY CAN'T REGENERATE THE ISSUE AND CAN'T FIX IT. AFTER 2 YEARS, STARTED HEARING WHINNING/SQUEALING NOISES FROM THE REAR WHEELS, KOONS ALSO COULD NOT DIAGNOSE/FIX. I GAVE UP ON KOONS AND TOOK IT TO TED BRITT, WHO ALSO COULD NOT DIAGNOSE/FIX. HAD MY 45K SERVICE AND TOLD THEM ABOUT BAD ODOR SMELL IN THE CAR AT TED BRITT AND THEY SAID EVERYTHING IS IN GREAT CONDITION, 5K MILES LATER, REAR WHEELS HAS GRINDING NOISES WHEN DRIVING AT LOW OR HIGH SPEEDS AND THE BAD ODOR IS STILL AROUND, MY 8 YEAR OLD SON COMPLAINS ABOUT THE CAR GIVING HIM HEADACHES. I TOOK IT BACK TO FORD AND THEY SAID THERE IS ONLY A TSB SO, THE OWNERS DO NOT GET NOTIFIED, WHICH I THINK, WE AS OWNERS SHOULD BE NOTIFIED BY THE MANUFACTURE OF ANY HARMFUL SUBSTANCE LINGERING INSIDE THE CAR CABIN AND SHOULD BE RECALLED AND FIXED AT NOT COST TO THE OWNERS. THIS IS VERY UNPROFESSIONAL OF THE MANUFACTURE.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, A STRONG EXHAUST ODOR SPREAD THROUGHOUT THE VEHICLE. NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO KEN STOEPEL FORD-LINCOLN DEALER AT 400 SIDNEY BAKER ST S, KERRVILLE, TX, PHONE NUMBER: (877) 469-4031, WHERE THE DIAGNOSIS COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

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EXHAUST/GAS SMELL LEAKING INTO PASSAGER CABIN WHEN AIR FLOW TURNED ON. ALSO ABLE TO BE SMELT OUTSIDE OF CAR

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK AND BACK PAIN, BUT DID NOT RECEIVE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY REPAIR SHOP AND WAS DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD REVIEW THE CASE AND GET BACK TO THE HER. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (AUTO-NATION FORD IN DEL RAY BEACH) ON FOUR OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A TSB WARRANTY REPAIR TO REMEDY THE VEHICLE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 9,999.

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HAVE A 2014 FORD EXPLORER AND IT SMELLS BAD FROM EXHAUST AND SOMETIMES EVEN IN THE CABIN. IF I AM DRIVING IT FOR LONGER THAN AN HOUR OR SO, IT EVEN MAKE ME DIZZY. WHEN I TOOK IT TO THE FORD DEALERSHIP, I WAS TOLD THAT IT IS NOT A RECALL AND I HAVE TO PAY $650.00 TO FIX IT. I HAVE 37,000 MILES ON IT SO THEY DON'T COVER IT IN 36000 MILE WARRANTY EITHER.

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I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH THIS VEHICLE AND SAFETY ISSUES. ELECTRICAL- AUDIO OUTPUT FAILS INTERMITTENTLY, POWER OUTLETS SHORT OUT, INSTRUMENT CLUSTER FAILS (WHILE MOVING AND IN PARK) EXHAUST- FUMES COMING INSIDE VEHICLE (IN MOTION AND PARK) BRAKES- HAD TO HAVE ENTIRE SYSTEM REPLACED AFTER COMPLETE FAILURE OF ABS SYSTEM (HAPPENED MULTIPLE TIMES WHILE IN MOTION, ONCE ON EXPRESSWAY, ALL REPORTED TO FORD CORPORATE) WHEELS - LUG NUTS HAVE BEEN REPORTED MULTIPLE TIMES FOR MOISTURE COLLECTING INSIDE THE LUG NUTS AND CAUSING CORROSION SEAT BELTS - HOUSING CASE OF SAFETY BELTS POP OFF IDLE - WHEN IDLING WITH BRAKE DEPRESSED AND A DOOR OPENED AND CLOSED THE IDLE SKIPS AND MAKES NOISE WASHER FLUID SENSOR - FAILED AT 70, 000 MILES AC SYSTEM DRAINS POWER HORRIBLY VEHICLE WAS LEASED JANUARY 2014 PROBLEMS HAVE BEEN CONSISTEN SINCE THAT DATE, ALL RECORDS ARE IN FORD'S SYSTEM.

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MY VEHICLE HAS 69K MILES WITH ONLY FREEWAY DRIVING AND THE STRUTS AND BEARINGS ALREADY HAVE TO BE REPLACED. THE COST IS $900 AT THE FORD DEALERSHIP. I WAS TOLD THAT THE BEARINGS ARE WORN OUT CAUSING PROBLEMS WITH THE STRUTS. ANYTIME I WOULD DRIVE AT LOW SPEEDS YOU COULD HEAR A LOUD KNOCKING SOUND. MY NISSAN IS 12 YEARS OLD AND IT JUST NOW NEEDED SIMILAR MAINTENANCE. SOMETHING IS NOT RIGHT WITH THIS QUALITY.

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BAD OR BURNT EXHAUST SMELL IN CABIN DURING ACCELERATION WITH THE RECYCLE AIR ON.

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FORD EXPLORER CLASS ACTION LAWSUIT ! CARBON MONOXIDE EMISSIONS BUILDING UP INSIDE DRIVER AND PASSENGER COMPARTMENT/AREAS ? THIS IS A VERY DANGEROUS AND UNHEALTHY PROBLEM FOR FORD OWNERS WITH THESE VEHICLES ! I HAVE BEEN PART OF THE CLASS ACTION LAW FROM THE BEGINNING AND NOTHING IS HAPPENING TO SETTLE THE PROBLEM? MY FORD DEALERSHIP (FLAMMER FORD OF SPRING HILL )HAS TOLD ME FOR ALMOST THREE YEARS THAT FORD HAS NOT COME UP WITH A FIX SO WE KEEP DRIVING AND USING A VEHICLE THAT IS UNHEALTHY . I AND MY WIFE TAKE THE BRUNT OF THE SICKENING ODER FROM THE EXHAUST FUMES BACKING UP INSIDE PASSENGER COMPARTMENT BECAUSE WE DON'T WANT TO TRADE IN FOR NEW AND SOMEONE ELSE GETS SICK OR DIES FROM THE CARBON MONOXIDE FUMES ? FORD HAS STATED UNDER OATH THAT THEY CANNOT FIX THE PROBLEM ? I HAVE THAT DOCUMENT ! I HAVE WRITTEN FORD TWO OR THREE TIMES AND THEY ALWAYS REFER ME BACK TO DEALERSHIP AND THEY IN RETURN TELL ME THERE IS NO FIX FOR PROBLEM ! WE NEED SOME TYPE OF CONSIDERATION FOR THE BIG LOSS IN THE VALUE OF EXPLORER AND AGAIN I DON'T WANT SOMEONE ELSE TO DEAL OR HAVE TO PUT UP WITH SAME SERIOUS PROBLEM.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST SYSTEM FAILED CAUSING THE FUMES TO PENETRATE THROUGH THE VENTS WHILE THE DEFROST SYSTEM OR THE HEATHER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE DEALER ADVISED THAT THE EXHAUST SYSTEM LINING AND VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000.

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EXPERIENCING EXHAUST FUMES ENTERING PASSENGER COMPARTMENT.

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COMING OUT OF A CAR WASH AT IDLE SPEED AND MOVING INTO THE VACUUM AREA THE BRAKE PEDAL STOPPED RESPONDING, I AM A NOTORIOUS BRAKE RIDER, THE CAR KEPT ROLLING AND ACTUALLY HIT THE VACUUM, ROLLED ON OVER A HILL AND DOWN INTO AN ADJACENT PARKING LOT WHERE THE BRAKES FINALLY TOOK HOLD. AS THE EXPLORER WENT OVER THE HILL I KEPT POUNDING THE BRAKE PEDAL BUT NOTHING HAPPENED. THE CAR ROLLED DOWN THE PARKING AREA AND THEN IT STOPPED. DAMAGE WAS TO THE RIGHT CORNER OF THE VEHICLE AND A VACUUM LAYING ON ITS SIDE. ACCORDING TO THE STATION ATTENDANT THIS WAS NOT AN UNUSUAL EVENT.

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OUR 2014 FORD EXPLORER SPORT HAS SUDDENLY LOST ITS POWER STEERING MAKING IT VERY DIFFICULT TO DRIVE AND HAS A TENDENCY TO JERK THE WHEEL LEFT AND RIGHT WHEN DRIVING. THIS I'M TOLD IS NOT UNDER WARRANTY AND WILL COST APPROXIMATELY $1800 TO FIX. I BELIEVE THE THREE YEARS PRIOR TO MINE HAD THE SAME PROBLEM AND WERE RECALLED. THE EXPLORER HAS NOT BEEN IN ANY ACCIDENTS AND HAS 73K MILES. THE AIRBAG LIGHT ALSO CAME ON WHEN THE STEERING ISSUE STARTED HOWEVER THE FORD SERVICE DEPARTMENT SAID THAT IT WAS UNRELATED AND THAT WOULD BE ANOTHER EXPENSE AFTER THE STEERING WAS REPAIRED.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 55 MPH, THE POWER STEERING FAILED. IN ADDITION, THE "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY (POWER STEERING RACK) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-12267703. THE MANUFACTURER DECLINED TO ASSIST THE CONTACT SINCE THE VEHICLE WAS OUTSIDE OF THE 36 MONTH OR 36,000 MILE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 42,988.....UPDATED 06/21/17 *BF UPDATED 09/15/2017*JS

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE CONTACT INFORMED THE MANUFACTURER WHO REQUESTED THAT THE VEHICLE RECEIVE A SECOND DIAGNOSTIC, WHICH RENDERED THE SAME RESULTS. THE VEHICLE WAS NOT REPAIRED. WHILE ATTEMPTING TO LEAVE AN AUTO SHOP, THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO REACTIVATE THE POWER STEERING AND HAD THE VEHICLE TOWED TO HER HOME. THE CONTACT INFORMED THE DEALER OF THE FAILURE, BUT COULD NOT DRIVE TO THE DEALER DUE TO THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 12284176. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. ON SEVERAL OCCASIONS, THE CONTACT SMELLED A FUEL ODOR THROUGHOUT THE VEHICLE. WHEN THE AIR CONDITIONER OR HEATER WAS ACTIVATED, THE FUEL ODOR INTENSIFIED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,800.

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THIS CAR CANNOT EXCEED 3000-3500 RPM. IF I EXCEED IT, A STRONG EXHAUST STINKING SMELL COMES THROUGH THE A/C-VENTILATION SYSTEM. IT SEEMS LIKE THE EXHAUST FUMES GO DIRECTLY TO THE A/C SYSTEM.

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MY CAR SMELLS LIKE ROTTEN EGGS WHEN AC TURNED ON OR WHEN WINDOWS DOWN AND AIR ON LOW. THIS HAPPENS TYPICALLY WHILE DRIVING ON THE FREEWAY. I BROUGHT MY CAR INTO SERRAMONTE FORD IN COLMA ON DECEMBER 7, 2015. THEY COULDN'T REPLICATE THE PROBLEM. I ALSO HAD A BLACK GREESE LEAK. HAD TO HAVE MY TRANSFER CASE REPLACED AT 64K MILES???

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