What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

THIS CAR WAS PURCHASED NEW BY ME IN 2014. IN (ROUGHLY) EARLY 2017, MY WIFE--THE PRIMARY DRIVER--COMPLAINED ABOUT EXHAUST ODOR INSIDE THE CAR, ESPECIALLY AT IDLE. IN MAY SHE TOOK IT TO THE DEALERSHIP WE PURCHASED IT FROM AND THEY EXPLAINED THE NATURE OF THE PROBLEM AND THAT FORD HAD NOT YET COMMITTED TO DOING ANYTHING ABOUT IT. THEY ALSO CONFIRMED THEY NOTICED THE SMELL AS WELL. WE ELECTED TO GET THE PRESCRIBED REPAIR DONE FEARING FOR THE SAFETY OF OUR FAMILY. THAT WORK, DONE IN JUNE, COST $594.31.

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WE HAVE OWNED THIS EXPLORER FOR 2 MONTHS WITH 44,000 MILES ON IT WHEN THE STEERING STARTED GRINDING AND LOCKING UP . THIS IS DEFINITELY A SAFETY ISSUE AND OTHER PRIOR YEARS HAVE BEEN RECALLED FOR THE SAME ISSUE. DEALER WANTS $1500 TO FIX IT. THIS CAR WAS MUCH TOO EXPENSIVE TO HAVE THIS ISSUE WITH THESE LOW MILES. FORD NEEDS TO RECALL THIS AND FIX OUR VEHICLE FOR US . WE ASKED THE DEALER TO PAY FOR THIS BUT HAVE NOT RECEIVED ANY WORD THAT THEY WILL. MANY OTHERS ARE THIS WEBSITE HAVE THE SAME ISSUE SO IT IS OBVIOUSLY A LARGE PROBLEM WITH OTHER EXPLORERS. PLEASE HELP!!

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I WAS DRIVING MY CAR ON A HIGHWAY WHEN SUDDENTLY I GOT TWO WARNINGS DISPLAYED ON MY PANEL THAT SAID "STEERING FAULT / SERVICE NOW" "SERVICE ADVANCE TRAC." ABOUT 5 MINUTES LATER THE STEERING BEGAN TO FEEL A LITTLE HARDER TO MOVE, BUT I MADE IT HOME O.K. THE NEXT DAY, THOUGH, THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO MANUEVER.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE STEERING AND SERVICE ADVANCE TRACK WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FORD HIXSON MAZDA LOCATED ON 2506 MACARTHUR DR, ALEXANDRIA, LA 71301 AND SPOKE WITH GREG WHO SCHEDULED AN APPOINTMENT FOR 8/3/17. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000(SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE.

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THE EMERGENCY BRAKE CONTINUES TO STICK, AFTER HAVING IT REMEDIED AND REPLACED ONCE ALREADY (2016). THE BRAKES WERE REPLACED LAST YEAR AS WELL (2016), AND THEY CONTINUE TO SQUEAK ALMOST CONSISTENTLY. IT'S IN AGAIN FOR SERVICE TODAY (8/2/17) AND THE DEALER SAID THEY CONTINUE TO SEE ISSUES WITH THE BRAKES STICKING ON 2014 FORD EXPLORERS. THE BRAKES SQUEAKING HAVE BEEN AN ISSUE SINCE JANUARY 2015.

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SICKNESS IN CABIN AFTER DRIVING. CO POISONING SYMPTOMS- HEADACHE, NAUSEA, VOMITING

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FREQUENT SMELL OF EXHAUST IN THE CABIN - SOMETIMES WHEN STATIONARY/IDLING AND SOMETIMES AFTER HARD ACCELERATION.

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STEERING FAULT ASSIST AND GEAR ASSEMBLY WENT OUT WHILE THE VEHICLE WAS STATIONARY. THERE WAS A RECALL FOR EARLIER MODELS, I THINK THEY SHOULD HAVE EXTENDED IT FOR LATER MODELS AS WELL. THE REPAIR COST WAS $1652.00 PLUS TOWING, HOTEL STAY AND RENTAL CAR FEES WHICH IS NOT INCLUDED. FORD SENT A DEFECTIVE PART TO THE DEALERSHIP WHERE I HAD MY VEHICLE REPAIRED AND WILL NOT PAY FOR THE EXTRA DAYS I WAS WITHOUT A CAR AND RENTAL FEES.

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SMELL OF EXHAUST FUMES PRESENT IN THE CABIN. ALL PASSENGERS COMPLAIN OF HEADACHES, DIZZYNESS, NAUSEA, AND LETHARGY. THIS OCCURS AFTER DRIVING WITH THE WINDOWS UP. SECOND OWNER OF VEHICLE. PROBLEM HAS EXISTED SINCE AT LEAST JUNE 7TH.

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EXHAUST FUMES ENTER THE VEHICLE WHEN CAR ACCELERATES. HAPPENS MORE WITH HARDER ACCELERATION. IT HAPPENS REGULARLY AND

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THERE IS AN EXHAUST SMELL OF ROTTEN EGGS, BURNT RUBBER, AND SULFUR THAT PROTRUDES FROM THE AIR VENTS INTO THE CABIN OF THE VEHICLE UPON ACCELERATION AND A SMALLER AMOUNT OF EXHAUST PROTRUSION UPON IDLE. BOTH CITY AND HIGHWAY DRIVING ARE AFFECTED. THE EXHAUST SMELL HAS CAUSED SOME PASSENGER NAUSEA.

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EXHAUST FUMES CAN BE SMELLED WHEN WE START VEH. AND WHEN WE HAVE RAPID ACCELERATION. MENTIONED TO DEALER SEVERAL TIMES, WAS TOLD VERY FEW OTHERS HAVE HAD ISSUES AND NO RECALL FOR ITEM AS OF YET... THAT WAS LAST YEAR IN 2016. DATE BELOW ON WHEN IT HAPPENED WAS WHEN WE PURCHASED FROM DEALERSHIP NEW.

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WE PURCHASED A 2014 FORD EXPLORER IN MARCH 2017OF THIS YEAR. WE TOOK VEHICLE IN FOR EXHAUST SMELLS IN APRIL 2017. FORD SERVICE DEPARTMENT EXPLAINED VEHICLE WAS EMITTING CARBON MONOXIDE SMELLS INTO THE VEHICLE. FORD SERVICE DEPARTMENT EXPLAINED THAT THE VEHICLE NEEDED SOME "SEALING" AND THAT THE EXHAUST WAS BEING CIRCULATED INTO THE VEHICLE. ONCE SEALED THEY EXPLAINED THAT THE ISSUES HAD BEEN FIXED. JULY 2017 WE STARTED SMELLING THE SAME HORRIBLE SMELLS THAT STARTED GIVING US HORRIBLE HEADACHES AND NAUSEA. EVERY TIME WE ENTERED THE VEHICLE WE FELT SICK. WE ARE A FAMILY OF 6 WITH 4 CHILDREN AND WILL NOT DRIVE THE VEHICLE BECAUSE WE GET SICK EVERYTIME. THIS VEHICLE IS UNSAFE AND SHOULD BE RECALLED IMMEDIATELY. SEALING THE VEHICLE OBVIOUSLY DIDN'T FIX THE ISSUE AND NOW WE ARE BACK TO SQUARE ONE.

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PURCHASED A 2014 FORD EXPLORER IN FEBRUARY 2014, AND WITHIN WEEKS OF OWNING THE VEHICLE I STARTED TO NOTICE A FOUL SMELL ENTERING THE CABIN IMMEDIATELY AFTER ACCELERATION. IF ACCELERATION OCCURS QUICKLY, WITH A HIGHER THEN NORMAL RPM OCCURRING, THE SMELL BECOMES WORSE. ON THREE SEPARATE OCCASIONS, I HAVE TAKEN THE VEHICLE TO MAC HAIK FORD IN HOUSTON FOR REPAIR. THE FIRST TWO VISITS WERE WERE NON-PRODUCTIVE, AS THE DEALERSHIP CLAIMED THEY COULD NOT REPRODUCE THE ISSUE. ON THE THIRD VISIT, I ASKED THAT THEY TECHNICIAN GO ON A TEST DRIVE WITH ME IN THE CAR. THIS VISIT FINALLY RESULTED IN AN ADMISSION FROM THE TECHNICIAN THAT HE COULD ALSO SMELL THE ODOR, AND THEY AGREED TO KEEP THE VEHICLE AND IDENTIFY THE SOURCE OF THE ISSUE. AFTER A FEW DAYS, I WAS TOLD THAT THE ISSUE HAD BEEN CORRECTED BY ADDING AN ADDITIONAL VENT LINE TOWARDS THE REAR OF THE VEHICLE. WITHIN HOURS OF HAVING THE VEHICLE BACK, IT HAD BECOME OBVIOUS THAT A PERMANENT FIX WAS NOT INSTALLED, AND THE ODOR INSIDE THE CABIN HAS CONTINUED TO OCCUR REGULARLY OVER THE PAST THREE YEARS.

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EXHAUST SMELL IN CABIN. WE EXPERIENCE A STRONG ODOR IN THE CABIN WHEN ACCELERATING, TYPICALLY WHILE GETTING ONTO A HIGHWAY OR PASSING. IT MAKES NO DIFFERENCE IF THE WINDOWS ARE OPEN OR THE AC IS ON. WE DON'T DRIVE THIS VEHICLE VERY MUCH TO DATE WE HAVE 28000 MILES ON IT.

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IN DEC 2016, MY CAR BEGAN EXPERIENCING EXHAUST FUMES IN THE INTERIOR. IT PROGRESSIVELY GOT WORSE TO THE POINT WHERE I EXPERIENCED HEADACHES DRIVING IT. I TOOK IT IN FOR SERVICE AT SANTA MARGARITA FORD IN RANCHO SANTA MARGARITA, CA. INITIALLY THEY COULD NOT FIND AN ISSUE, SAID IT MIGHT BE EXHAUST FUMES COMING THRU THE WINDOWS. A SECOND VISIT PROVED THERE WAS AN ODOR WHILE DRIVING AND THEY ATTEMPTED A FIX BUT THE ODOR PERSISTED. THE SERVICE MANAGER CLAIMED IT WAS NOT A COVERED DEFECT AND WAS A RESULT OF BODY DAMAGE OR DEFECTS. MY CAR HAS NEVER BEEN IN AN ACCIDENT OF ANY KIND. I ASKED THEM TO REVIEW AGAIN AND SPEAK TO SOMEONE AT FORD. THEY PROCEEDED TO "FIX" BODY SEAL ISSUES WHICH WAS EXTREMELY CONCERNING THAT MY VEHICLE'S SEAL OR WELDS WOULD FAIL. THE ODORS STILL PERSISTED ALTHOUGH NOT AS STRONG. A 4TH VISIT CONCLUDED WITH REPLACING EXHAUST COMPONENTS. WHEN I PURCHASED THE VEHICLE, I ALSO BOUGHT THE EXTENDED MAINTENANCE AND WHOLE CAR WARRANTY. I WAS CHARGED AT LEAST 1 DEDUCTIBLE AND WAS WITHOUT MY CAR FOR 2 WEEKS WHILE THE DEALER CONTINUED TO WORK THRU WARRANTY COVERAGE ISSUES AND REPAIRING THE CAR. I NOW READ THAT THIS IS A VERY PREVALENT ISSUE WITH THIS MODEL. AT A MINIMUM HOW DO I RECOVER MY DEDUCTIBLE PAYMENTS FOR REPAIRS?? AND HOW AM I ASSURED THIS REPAIR WAS DONE CORRECTLY NOW THAT THE ISSUE HAS BEEN VERIFIED IN THOUSANDS OF OTHER SIMILAR CARS?

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WE NOTICED A STRONG ODOR WHEN ACCELERATING ONTO THE INTERSTATE. WITH THE 2014 FORD EXPLORER STILL UNDER WARRANTY, WE TOOK THE VEHICULAR TO THE LOCAL FORD DEALERSHIP WHERE WE PURCHASED IT AND WERE TOLD THAT THEY DID NOT SMELL OR NOTICE ANYTHING OUT OF THE ORDINARY. HOWEVER A FEW MONTHS LATER THESE REPORTS OF CARBON MONOXIDE OR EXHAUST LEAKING INTO THE VEHICULAR WAS REPORTED. WE BROUGHT OUR 2014 FORD EXPLORER BACK TO THE DEALERSHIP AND ARE TOLD THAT THERE IS AN ISSUE BUT NO RECALL. FOR THE SAFETY OF MY FAMILY I WILL NOT HAVE TO PAY FOR AN ISSUE THAT FORD DOES NOT THINK IS A PROBLEM.

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AFTER HIGHER THROTTLE USE FOR ACCELERATION, THERE IS NOTICABLE EXHAUST ODOR IN THE CABIN. THIS DISSIPATES AFTER A FEW MINUTES OF NORMAL DRIVING AND VENTING WITH THE WINDOWS DOWN. CITY OR HIGHWAY SPEEDS. NOTICED AFTER PURCHASING VEHICLE 12/2014. PERSONAL RESEARCH HAS FOUND THAT FORD'S TSB'S HAVE NOT SOLVED THE ISSUE FOR PEOPLE HAVING THE TSB WORK DONE.

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WHILE THE ENGINE IS ON , I SMELL AN EGG TYPE OF SMELL. VISITED A FORD DEALER AND THEY SAID CHANGE THE INSIDE CABIN AIR FILTER. WORKED FOR A WHILE BUT SMELL RETURNED. CAN SMELL AFTER THE VEHICLE IS TURNED OFF.

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VEHICLE WAS PURCHASED IN JAN 2014....WITHIN A SHORT TIME, I NOTICED A STRONG EXHAUST SMELL WHEN RAPIDLY ACCELERATING (@ 3500+ RPM). I ENSURED THE OUTSIDE AIR VENTS WERE CLOSED, BUT THE ODOR PERSISTED DURING ACCELERATION. SINCE THE VEHICLE WAS DRIVEN MOSTLY IN TOWN, I DIDN'T PAY MUCH ATTENTION. IN FEB 2015, I WAS DIAGNOSED WITH THROAT & LYMPH NODE CANCER IN THE NECK. TREATMENT CONSISTING OF SURGERY, RADIATION AND CHEMO AFFECTED MY SENSE OF SMELL (& TASTE). I FOCUSED ON IMPROVING MY HEALTH AND DIDN'T WORRY ABOUT THE SMELL.....CHOOSING TO BELIEVE FORD WOULD NOTIFY ME OF A RECALL. SINCE THIS HASN'T HAPPENED, IM FILING A COMPLAINT. MY CONCERN IS THAT THE SMELL CONTINUES. MY OTHER CONCERN IS THAT I'VE NEVER BEEN A TOBACCO USER, AND MY CANCER IS HPG IN ORIGIN (MEANING IT CAME FROM ENVIRONMENTAL TOXINS OR SOME NON TOBACCO SOURCE). IT MAKES ME QUESTION HOW THE EXPOSURE TO THE EXHAUST IMPACTED MY HEALTH. (& IF IT IS SETTING ME UP FOR A RELAPSE)

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VERY BAD EXHAUST SMELL IN THE CAB OF 2014 FORD EXPLORER XLT DURING ACCELERATION.

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EXPERIENCE EXHAUST FUMES IN THE CABIN WHEN THE A/C IS ON AND YOU ACCELERATE, SPECIFICALLY WHEN ENTERING A FREEWAY ON AN "ON RAMP". WE HAVE HAD THIS LOOKED INTO ON 3 SEPARATE OCCASIONS BY FORD DEALERS. THE VEHICLE HAS BEEN SEALED AND TESTED WITH SMOKE AND THE EXHAUST HAS BEEN REPLACED AND WE ARE STILL EXPERIENCING THE PROBLEM. THE CABIN FILLS WITH EXHAUST FUMES AND YOU HAVE TO ROLL DOWN THE WINDOW IN ORDER TO GET RID OF IT. IT SEEMS TO OCCUR WHEN THE A/C IS ON. WE HAVE RESPONDED TO ALL RECALL PAPERWORK. WE HAVE NOT BEEN ABLE TO GET FORD TO TAKE OWNERSHIP OF THIS PROBLEM AND COMPLETELY FIX IT. WE DO HAVE DOCUMENTS AVAILABLE SHOULD YOU REQUIRE THEM.

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NAUSEA, HEADACHE. PROBLEMS MAY BE RELATED TO CARBON MONOXIDE ISSUE'S WITH VEHICLE'S ON-GOING INVESTIGATION.

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WHEN THE VEHICLE IS RUNNING THE EXHAUST CAN BE SMELLED INSIDE THE CABIN. THIS HAPPENS TO A NOTICEABLE LEVEL WHEN THE VEHICLE IS EXCELERATED AT A FASTER PACE BY PRESSING THE GAS PEDAL QUICKLY TO EXCELERATE QUICKLY. THIS HAS OCCURRED MULTIPLE TIMES AND CAN BE REPRODUCED BY FAST EXCELERATION. THE CONSUMER STATED THE REAR LEFT TIRE BLEW OUT. THE PASSENGER WAS INJURED.*JS

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I HAVE HAD PROBLEMS FOR THREE YEARS WITH CARBON MONOXIDE FUMES IN THE CABIN OF THE CAR EVERY TIME YOU EXCELLERATE. IT CAUSES HEADACHES AND NAUSEA. THEY HAVE MADE ATTEMPTS IN MAY OF THIS YEAR TO FIX THE PROBLEM, BUT THEY COULD NOT SOLVE THE PROBLEM. I AM AFRAID OF HAVING A WRECK AND I AM NOW BECOMING AFRAID OF DRIVING THE CAR ANYWHERE EXCEPT ON STRAIGHT ROADS. IT HAS GOTTEN WORSE THE LAST TWO YEARS, BUT IT HAS BEEN A PROBLEM SINCE I FIRST STARTED DRIVING THE CAR.

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