What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN OPEN THROTTLE FAILURE THAT CAUSED FUMES TO ENTER THE CABIN OF THE VEHICLE. THE FAILURE WAS SIMILAR TO THAT LISTED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING), BUT THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

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EXPERIENCED FEELING DIZZY WHILE DRIVING AS WELL AS FATIGUE OFTEN. I CANNOT DRIVE FAR WITHOUT RISKING OUR FAMILY'S HEALTH AND SAFETY. I WORRY THIS IS FROM THE CO IN THE CAR. THIS HAS BEEN HAPPENING FOR YEARS, BUT NEVER THOUGHT IT WAS FROM THE CARBON MONOXIDE. WON'T FORD FIX THIS?

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WHILE DRIVING OUR 2014 FORD EXPLORER, THE SERVICE STEERING ASSIST WARNING LIGHT CAME ON, THEN THE ACS FAULT WARNING LIGHT CAME ON. AT THAT TIME, THE POWER STEERING WENT OUT AND THE TURN SIGNALS QUIT WORKING PROPERLY. THE VEHICLE COULD STILL BE STEERED MANUALLY BY A PHYSICALLY STRONGER PERSON, BUT NOT BY THE AVERAGE PERSON. THE VEHICLE WAS TAKEN TO THE LOCAL FORD DEALERSHIP, WHERE WE WERE INFORMED THAT A NEW RACK AND PINION WOULD BE NEEDED. THE DEALER SERVICE MANAGER STATED THAT THIS REPAIR HAS BEEN COVERED UNDER A PREVIOUS RECALL FOR 2011-2013 EXPLORERS, HOWEVER, THAT MY PARTICULAR MODEL WAS NOT COVERED. AFTER DOING MORE RESEARCH, THE STEERING GOING OUT SEEMS TO BE A COMMON PROBLEM IN ALL LATE MODEL FORD EXPLORERS. I AM CONCERNED THAT IF FORD HAS NOT RESOLVED THIS ISSUE IN LATER MODEL EXPLORERS, THERE WILL BE ACCIDENTS RESULTING FROM THIS MALFUNCTION.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE PULLING INTO A PARKING SPACE, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BRYDEN FORD (303 N. CENTER ST, DURAND, IL) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

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EVERY TIME WE DRIVE OUR 2014 FORD EXPLORER AND TURN ON THE AIR CONDITIONER OR HEATER WE SMELL A ROTTEN EGG TYPE OF ODOR AND IT MAKES MY WIFE AND CHILD ALL NAUSEATED AND GIVES US HEADACHES SOMETIMES. MANY PEOPLE HAVE MENTIONED IT TO US AS WELL WHEN THEY ARE DRIVING WITH US. IT HAPPENS WHEN WE ARE PARKED, DRIVING ON THE HIGHWAY AND JUST A CITY STREET.

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UPON DRIVING THE CAR, THE TRANSMISSION WAS NOT FULLY ENGAGED. IN FIRST GEAR, A LOUD RATTLING SOUND WAS HEARD. CAR WOULD NOT PROCEED FORWARD. BROUGHT TO LOCAL MECHANIC WHO DIAGNOSED THE PROBLEM AS A FAULTY TRANSFER CASE. SAID THIS IS A COMMON PROBLEM WITH FORD AS PER NUMEROUS COMPLAINTS ONLINE WITH NO RECALL ISSUED BY FORD.

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THE ELECTRONIC DOOR LOCKS ON THE VEHICLE WILL EITHER STAY UNLOCKED OR LOCKED AND IT MAKES IT VERY DIFFICULT TO GET IN AND OUT OF THE VEHICLE. FOR EXAMPLE I PULLED UP TO MY INFANT SONS DAYCARE TO DROP HIM OFF FOR THE DAY, THE REAR PASSENGER DOOR WOULD NOT UNLOCK, NO MATTER IF I USED THE KEY FOB OR THE BUTTONS ON THE INSIDE OF THE FRONT DOOR, THE LOCK WOULD NOT PULL UP FROM THE INSIDE EITHER I EVENTUALLY HAD TO PULL HIM OUT OF THE VEHICLE THRU THE FRONT PASSENGER DOOR.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE P1450 WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT WITH MCREE FORD (2800 GULF FWY, DICKINSON, TX 77539). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 75,000.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STARTED TO MAKE A CLUNKING SOUND AND THE STEERING SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

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STEERING GOES OUT WHILE DRIVING. THEREFORE, THE POWER STEERING SHOW POWER STEERING ASSIST FAULT AND TRACTION CONTROL COMES ON. SO WHILE DRIVING IT GOES OUT IT IS HARD TO DRI E AND CAN CAUSE A MAJOR ACCIDENT.

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LOST POWER STEERING WHILE DRIVING DOWN THE HIGHWAY DOING OVER 55MPH. TOOK TO A FORD DEALERSHIP FOR REPAIR, THEY FIXED IT, THEY REPLACED THE POWER STEERING RACK... WORKED FOR 3 WEEKS AND NOW IT IS NOT WORKING AGAIN. AGAIN WHILE DRIVING THE CAR ON THE ROAD THE POWER STEERING WENT OUT.

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EXHAUST SMELL IN VEHICLE

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IN JUNE OF 2015 FORD ISSUED A TSB 15-0113 ABOUT A DEFECT WITH THE SECOND ROW INFLATABLE SEAT BELT SYSTEM THAT WOULD EXHIBIT AN AIRBAG WARNING LIGHT. THIS CONDITION RENDERS ALL AIRBAGS INOPERABLE, NOT JUST THE SEAT THAT IS EFFECTED. ON 12/29/2018 I TOOK SAID VEHICLE IN FOR SERVICE BECAUSE OF THE AIRBAG INDICATOR LIGHT ON THE DASH. A $54 PART WAS INSTALLED AT A LABOR COST OF $650 TO FIX THE PROBLEM. IF YOU NOTE FIGURE 1 OF THE TSB THE WIRE HARNESS WRAPS AROUND A SEAT SUPPORT AND THE FIX SHOWN IN FIGURE 2 OF THE SAME TSB ELIMINATES THAT WRAP THAT WHICH CAUSES THE WIRE TO GET PINCHED AND SEVERED. TSB 16-0001 WAS ISSUED IN JANUARY 2016 SUPERSEDING THE PREVIOUS TSB. PASSENGER SAFETY IS EXTREMELY CRITICAL AND I'M WONDERING WHY YOUR ORGANIZATION DID NOT GET INVOLVED, AS PASSENGER SAFETY IS ONE OF YOUR MAJOR CONCERNS OR FORD WAS NOT REQUIRED TO ADDRESS THIS ISSUE UP FRONT, QUICKLY AND ELIMINATE A POTENTIAL SAFETY HAZARD? MY VEHICLE WAS AT THE FORD DEALER FOR SERVICE ON THE FOLLOWING DATES;APRIL 2015, DECEMBER 2016, AUGUST 2016, FEBRUARY 2017 AND NOT ONE TIME DID ANY SERVICE TECH LOOK UNDER THE REAR SEAT AND REROUTE THE NECESSARY WIRE HARNESS TO ELIMINATE A POTENTIA LIFE OR DEATH SITUATION. ONLY AFTER A COMPLETE FAILURE OF MY AIR BAG SYSTEM WAS ANYTHING DONE. THIS IS AN UNACCEPTABLE SAFETY VIOLATION BY FORD AND ALL VEHICLES WITH THIS CONFIGURATION SHOULD BE RECALLED AND FIXED AT FORDS EXPENSE. MY FAMILY WAS AT RISK DURING THE TIME THE AIR BAG INDICATOR LIGHT WAS ON AND IT COULD HAVE BEEN PREVENTED.

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THE HEADLIGHTS ON THE 2014 FORD EXPLORER DO NOT ALUMINATE THE ROAD WHILE DRIVING AT NIGHT. EVEN WITH THE FOG LIGHTS NOT, YOU CAN BARELY SEE OVER THE HOOD OF THE VEHICLE. THIS HAS BEEN CONCERNING ME FOR AWHILE, SO I HAD THE VEHICLE CHECKED. EVERYTHING IS IN PERFECT CONDITION. ITS THE CAR / DESIGN. I HAVE ALSO SEE OTHER CUSTOMERS WITH THIS COMPLAINT ONLINE AS WELL. THIS VEHICLE IS NOT SAFE TO DRIVE IN THE DARK.

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'TAKATA RECALL' SEATBELT LIGHT CAME ON WHEN DIAGNOSED, WE WERE TOLD ITHE ISSUE WAS THE REAR SEATBELT AIRBAG.

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VEHICLE STATIONARY, ATTEMPT TO ENGAGE TRANSMISSION IN PARK RESULTS IN ERROR MESSAGE "TRANSMISSION NOT IN PARK".

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AIRBAG LIGHT CAME ON WHEN I TURNED THE VEHICLE ON AND WOULD NOT GO OFF. TOOK INTO FORD TO BE DIAGNOSED, WAS TOLD IT IS THE REAR SEAT INFLATOR CONTROL.

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I WAS DRIVING MY 2014 FORD EXPLORER ALONG THE FREEWAY DOING ABOUT 70 MPH AND STARTED SMELLING AN ODOR WHEN ALL OF A SUDDEN THE STEERING WHEEL STARTED VIOLENTLY SHAKING AND A BELL STATED BEEPING. A MESSAGE ON THE LEFT BLINKED ON STEERING FAILED PARK SAFELY AND STEERING TRACTION LIGHTS CAME ON . THE CAR WAS HARD TO STEER. I HAD TO FIND A PLACE TO PULL OVER QUICKLY. I MANAGED TO GET THE CAR OFF THE FREEWAY. WE SAT THERE TRYING TO FIGURE OUT WHAT HAPPEN AND IF WE COULD POSSIBLY DRIVE IT HOME. BUT OF COURSE WE COULDN'T AS THE STEERING WHEEL WAS COMPLETELY LOCKED. NOTHING WE COULD DO BUT CALL A WRECKER TO TOW THE CAR HOME. IF I HAD BEEN DRIVING IN THE FAR LEFT LANE, WE WOULD HAVE BEEN IN A DANGEROUS POSITION TO GET HIT AS THE CAR LOST POWER ALL OF A SUDDEN. LAST NIGHT WHILE CHECKING FOR RECALL INFORMATION, I FOUND THIS WEB SITE AND LEARNED THAT ALMOST A HUNDRED OTHER PEOPLE HAVE HAD THE EXACT SAME PROBLEM BUT COULD NOT FIND A RECALL NUMBER. I GOING TO VENTURE A GUESS THAT THERE HAS NOT BEEN ENOUGH SERIOUS INJURIES OR DEATHS YET. WE WERE QUOTED OVER $1800 TO REPAIR OUR CAR. WE CANNOT AFFORD THIS. SOMEONE NEEDS TO SAY ENOUGH, ALL THESE SAME PROBLEMS ON THE SAME CAR HAS TO BE A MANUFACTURER'S FAILURE. THE CONSUMERS NEED HELP NOW. IS ANYONE LISTENING TO US?

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WHINING, SQUEAKING NOISE FROM STEERING COLUMN UPON TURNING OR MOVING THE WHEEL AT ANY SPEED, LEFT OR RIGHT. DEALER SAYS THE ENTIRE STEERING ASSEMBLY AND COMPUTER HAS TO BE REPLACED TO PREVENT STEERING FAILURE IN THE FUTURE, AT THE COST OF $1900. I SEE OTHER RECALLS FOR THE SAME PROBLEM IN YEARS 2011-2013 AND 2015-2017. I HAVE ALSO READ A LOT OF ONLINE COMPLAINTS ABOUT THIS SAME PROBLEM IN OTHER 2014 EXPLORERS.

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WHEN VEHICLE IS PLACED INTO PARK, VERY FREQUENTLY THE DISPLAY SHOWS "TRANSMISSION NOT IN PARK". THIS IS DUE TO A FAULTY SWITCH INSIDE OF THE SHIFTER. THIS MESSAGE CAN APPEAR WHEN THE CAR IS OFF AND STATIONARY AS WELL. SOME VEHICLE SYSTEMS STAY ACTIVE WHEN THE TRANSMISSION IS NOT RECOGNIZED AS BEING IN PARK.

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MY TIRES ARE LOSING AIR FOR NO REASON.THEY HAVE BEEN INSPECTED AND THERE ARE NO HOLES IN THEM. I AM HAVING TO ADD AIR EVERY OTHER DAY. THEY ARE ALSO RIPPING ON THE SIDEWALL FOR NO REASON. THIS STARTED IN AUGUST AND I AM STILL DEALING WITH THIS NOW. ITS DECEMBER 5, 2018. I EVEN LOOKED IT UP ONLINE AND THE TIRES THAT I HAVE WERE RECALLED BY HANCOOK. FORD HAS NO INFO ON A RECALL.

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WHILE DRIVING THE INTERSTATE, MY WINDSHIELD TRIM STARTED TO PEEL AWAY, STRIKING THE DRIVERS SIDE WINDOW AS IT GOT WORSE. I CHOSE NOT TO STOP ON THE SIDE OF THE INTERSTATE FOR SAFETY REASONS AND BY THE TIME I ARRIVED AT THE NEAREST REST AREA, 8-10" OF THE TRIM HAD COME LOOSE. AS I WAS STILL 60 MILES FROM HOME, I CHOSE TO TUCK THE TRIM INTO THE DOOR AND CLOSE IT, WHICH KEPT IT FROM TEARING AWAY ANYMORE. THE NEXT DAY, THE PIECES HAD JUST FALLEN OFF INTO MY DRIVEWAY. I'M SHOCKED THAT THIS IS SOMETHING THAT'S HAPPENING TO VEHICLES LESS THAN 10 YEARS OLD - MINE IS ONLY 4. I'M JUST HAPPY THAT THE WHOLE THING DIDN'T TEAR AWAY (AS IN OTHERS REPORTED ON THE INTERNET) HITTING SOMEONE OR SOMETHING AND CAUSING DAMAGE. THE COST TO REPAIR IS $265 PER SIDE - NOT COVERED BY FORD. I CALLED FORD AND WHILE THEY ADMIT THAT THIS IS HAPPENING TO A LARGE NUMBER OF EXPLORERS, THEY WILL NOT COVER IT UNTIL A RECALL IS ISSUED.

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TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT WINDSHIELD TRIM DETACHED FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 141,000.

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FORD MY KEY FUNCTION DISAPPEARED FROM SYSTEM. CAR COULD NOT GO OVER 80MPH.

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DUAL CLIMATE CONTROL DEFROST FREEZING RAIN ICING CONDITIONS DUAL CLIMATE CONTROL MODULE BROKE CURRENTLY BLOWING COLD AIR ON PASSENGER SIDE DEFROST WHEN HEAT IS ON. VISIBILITY SEVERELY AFFECTED ON PASSENGER SIDE OF VEHICLE. VEHICLE IN MOTION ON HIGHWAY.

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