What 2,068 owners told NHTSA about the 2014 Ford Escape Gas

TL* THE CONTACT OWNED A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 50 MPH, THE "SERVICE THE ENGINE" INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND NOTICED FLAMES UNDERNEATH THE HOOD. THE CONTACT CALLED 911 AND TWO POLICE VEHICLES AND A FIRE TRUCK IMMEDIATELY ARRIVED AT THE SCENE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT AND A FIRE REPORT WERE FILED. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A TOW YARD. THERE WERE NO INJURIES. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS UNAWARE OF NHTSA CAMPAIGN NUMBERS: 17V209000 (ENGINE AND ENGINE COOLING) AND 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. PARTS DISTRIBUTION DISCONNECT.

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ON MY WAY TO WORK THIS MORNING I WAS IN MOTION WHEN ALL OF THE SUDDEN ALL THE LIGHTS IN MY CAR CAME ON A MESSAGE CAME UP THAT SAID SERVICE ENGINE NOW THE CAR WOULD NOT GO AT ALL AS I TURNED OFF OF THE HIGHWAY ONTO A CITY STREET I NOTICED THE CAR SMOKING I GOT OUT TO LOOKIF THERE WAS FIRE THERE WAS I GOT MY 3 CHILDREN OUT OF THE BACKSEAT AND GOT AWAY FROM THE CAR I WATCHED AS MY CAR BURNT TO THE GROUND.

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WAS DRIVING AT 60 MPH WHEN VEHICLE RPM SUDDENLY REDLINED AND VEHICLE LOST POWER AND SHUT OFF. VEHICLE STEERING WAS HARD AND VEHICLE WENT INTO A DITCH.

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ENGINE FIRE DRIVING ON A HIGHWAY THE CAR ENGINE STOPPED AND I COASTED TO THE RIGHT SHOULDER. I MADE PHONE CALLS FOR HELP AND ASSISTANCE. THE NYSDOT, HIGHWAY EMERGENCY LOCAL PATROL (HELP) TRUCK PULLED AFTER ABOUT 15-20 MINUTES AFTER STOPPING. THE HELP OPERATOR LOOKED INSIDE THE ENGINE AND SAW THAT THE COOLANT RESERVOIR WAS LOW AND OFFERED TO PUT SOME COOLANT IN MY VEHICLE FROM A SUPPLY IN HIS TRUCK. THEN HE HAD ME RUN THE ENGINE IN IDLE ON THE SIDE OF THE ROAD. THE CAR SEEMED TO RUN FINE. IN AN EFFORT TO GET THE CAR OFF OF THE HIGHWAY AND TO GET SOME MORE COOLANT, I DROVE THE CAR TO THE PARKING LOT OF A LOCAL STORE APPROXIMATELY 1.5 MILES. WHEN I PULLED INTO THE PARKING LOT, THE CAR WAS STEAMING UP AGAIN SO I PARKED IT OUT A WAYS FROM THE STORE. I NOTICED THAT THE SMOKE WAS A BIT BLACK AND THICK, SO I OPENED THE HOOD AND SAW THE PLASTIC ENGINE COVER WAS ON FIRE. I STARTED THROWING SNOW ON IT WHEN SOMEONE CAME BY WITH A FIRE EXTINGUISHER, SO I USED IT TO PUT THE FIRE OUT. A TOW TRUCK DRIVER TOOK THE VEHICLE TO THE CLOSEST FORD DEALER ABOUT 1 MILE FROM THE PARKING LOT.

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THE FAN BLOWER MOTOR WORKS INTERMITTENTLY. THAT IS, IT DOESN'T ALWAYS WORK WHEN ACTIVATED. MOREOVER, IT HAS NOW COMPLETELY STOPPED WORKING. THIS CAUSES EXTREME SAFETY ISSUE WHEN WINDOWS ARE FOGGED UP INSIDE VEHICLE, PREVENTING DRIVER FROM SEEING. HAPPENS WHEN VEHICLE IS DRIVEN AND WHEN STATIONARY.

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THE ENGINE STARTED ON FIRE SHORTLY AFTER I STARTED DRIVING IT HOME FROM WORK.

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JANUARY 9, 2019 AT 10:39PM MY 2014 FORD ESCAPE CAUGHT ON FIRE. DRIVING DOWN INTERSTATE 81, GOING SPEED LIMIT 70 MPH, VEHICLE SHUT OFF AND SAID "SERVICE ENGINE NOW". STEERING AND BRAKES DID NOT LOCK UP BUT THE VEHICLE LOST RPMS AND WAS NOT RUNNING AS I PULLED OVER TO THE RIGHT HAND SHOULDER, I WAS IN THE LEFT HAND LANE WHEN MY VEHICLE SHUT OFF. AS I STOPPED, I PUT VEHICLE IN PARK AND TURNED KEY OFF, ALL WHILE IT SAID "SERVICE ENGINE NOW". I TURNED MY HAZARDS ON AND GOT OUT MY PHONE TO CALL SOMEONE FOR HELP. AS I LOOKED UP I SEEN FLAMES COMING FROM THE WINDSHIELD WIPER AREA AND SMOKE IN FRONT OF MY LIGHTS, I GRABBED MY WORK BAG AND JUMPED OUT OF THE VEHICLE, JUMPED ACROSS THE GUARD RAIL, AND IMMEDIATELY CALLED 911 FROM A SAFE DISTANCE. IN APPROXIMATELY 6-9 MINUTES THE ENTIRE FRONT END OF MY VEHICLE WAS ENGULFED IN FLAMES AS I WAS ON THE PHONE WITH 911. TOOK RESPONDERS ABOUT 15 TO 20 MINUTES TO ARRIVE AND TO PUT OUT THE FIRE. AS SOON AS RESPONDERS FINALLY SHOWED, I COULD HEAR BOTH TIRES EXPLODE A FEW MINUTES APART FROM EACH OTHER. ONCE FIRE WAS SAFELY PUT OUT, THE ENTIRE FRONT END OF MY VEHICLE WAS MELTED AND THE INSIDE AS WELL WAS BEYOND RECOGNIZABLE. I WAS TOLD MY VEHICLE IS TOTALLED, OBVIOUSLY, AND I GOT A TOW TO TAKE VEHICLE TO MY HOUSE WHERE THE 2014 FORD ESCAPE IS SITTING IN MY YARD. I FIGURED MY INSURANCE COMPANY MIGHT COME LOOK AT IT BUT THEY DIDN'T BECAUSE ALL I HAD WAS LIABILITY ON IT. I DID NOT KNOW UNTIL A COUPLE DAYS LATER THERE WAS IN FACT A RECALL ON MY VEHICLE, DUE TO RISK OF ENGINE FIRE.

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I WAS IN A AUTOMOBILE ACCIDENT WHEN ANOTHER CAR FAILED TO YIELD RIGHT OF WAY. MY DRIVERS SIDE DOOR AIRBAG FAILED TO DEPLOY. MY SEAT BELT ALSO DID NOT HOLD ME TIGHT IN THE SEAT. I HAD SHOULDER AND NECK INJURIES. I CALLED FORD MOTOR CO. THEY HAVE REFUSED TO DO ANYTHING. MY CAR IS A TOTAL LOSS.

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I HIT A DEER HEAD ON WITH EXTENSIVE FRONT END DAMAGE AND THE AIR BAGS NEVER DEPLOYED BECAUSE THE DEER DID NOT HIT THE BUMPER.

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THE VEHICLE STALLED WHILE DRIVING DOWN A RURAL HIGHWAY. A SUDDEN JERK WAS FELT AND THEN 'ENGINE FAILURE' APPEARED ON THE DISPLAY. THE CAR BEGAN TO SMOKE AND WITHIN SECONDS THE ENGINE COMPARTMENT WAS FULLY ENGULFED. IT WAS LATER LEARNED THAT THIS VEHICLE HAD A RECALL RELATED TO A DEFECT THAT HAS CAUSED SEVERAL SIMILAR CASES. THIS RECALL NOTICE WAS NEVER RECEIVED BY US, THEREFORE WENT UNFIXED. THIS VEHICLE HAS BEEN WORKED ON BY A CERTIFIED FORD DEALERSHIP SINCE THE RECALL AND THE RECALL WENT UNNOTICED THERE AS WELL.

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ON 4 AUG 18, A FIRE STARTED WITHIN THE GARAGE OF [XXX]. WITNESSES STATED THE FIRE ORIGINATED FROM THE VEHICLE (2014 FORD ESCAPE) LOCATED WITHIN THE GARAGE AND ENGULFED THE GARAGE. WITNESSES STATED THE GARAGE DOOR OPENED AND THE SMOKE POURED OUT, ONCE THEY RAN CLOSER THEY WITNESSED THE CAR'S ENGINE WAS ABLAZE AND REST OF THE CAR BURNING/SMOKING. I HAVE EXPOSED PHOTOGRAPHS OF THE PROPERTY AND THE VEHICLE INSIDE THE GARAGE. I HAVE ABOUT 600 PHOTOGRAPHS TAKEN IN DETAIL. THEY WILL GIVE AN OVERALL DEPICTION OF THE HOME AND WILL PROVIDE ALL FOR THIS CLAIM. I INITIATED FORD CAS [XXX] ON 20 AUG 18. I STRESSED EXPEDITION IS IMPORTANT DUE TO STRUCTURAL INTEGRITY OF THE SCENE. I HEARD BACK FROM FORD DECLINING TO PARTICIPATE IN THE INITIAL INVESTIGATION AND WAS INFORMED TO MOVE FORWARD WITH THE INSURANCE COMPANY'S INVESTIGATORS. THEY'VE COMPLETED THEIR INVESTIGATION AND IT'S BEEN RULED THE CAR IS THE ORIGIN OF THE FIRE; THE INTERIOR PASSENGER COMPARTMENT BUT DO BADLY DAMAGED THEY COULD NOT FIND THE CAUSE DUE TO MORE INVASIVE TESTING USAA WOULD NOT PAY FOR. I HAVE THE REPORT FOR YOUR REVIEW. THE VEHICLE HAS BEEN MOVED FROM THE SCENE AND NOW SITS IN A SALVAGE YARD, WRAPPED TO PRESERVE IT FOR FURTHER INSPECTION. THE HOME IN NOW BEING REBUILT AND COULD NOT WAIT 90 DAYS FOR FORD TO DECIDE WHETHER OR NOT THEY WANT TO COME LOOK AT IT. FORD SENT A LETTER ON 13 SEP 18 REQUESTING INFORMATION, PICTURES, AND TO 'PRESERVE THE SCENE' SO THEY CAN LOOK AT IT. I AM SENT THEM THEIR REQUEST BUT ANTICIPATE PUSH BACK FOR COVERAGE THAT INSURANCE WASN'T ABLE TO COVER (LOST MORE THAN COVARGE ALLOWED). FORD DECLINED MY CLAIM AND STATED THEY BELIEVE THE FIRE STARTED OUTSIDE THE VEHICLE JUST FROM LOOKING AT PICTURES. TWICE THEY'VE DECLINED TO PARTICIPATE. PLEASE CONTACT ME FOR MORE INFORMATION. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR *DT

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TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PULLED OVER AND THE CONTACT DISCOVERED THAT COOLANT WAS LEAKING. THE CONTACT LET THE VEHICLE COOL OFF AND ADDED MORE COOLANT. THE VEHICLE WAS TOWED TO COCONUT POINT FORD (22400 S TAMIAMI TRAIL, ESTERO, FL 33928, (888) 859-1976) WHERE IT WAS DIAGNOSED THAT COOLANT LEAKED OUT FROM A DEFECTIVE UNKNOWN PART THAT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE VEHICLE AND WOULD OPEN A CASE TO SEE IF THEY COULD PROVIDE ASSISTANCE TOWARDS THE REPAIR COSTS SINCE THE WARRANTY HAD JUST EXPIRED. THE FAILURE MILEAGE WAS 67,000.

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ON 10/28/2018 AROUND 10:30AM I WAS DRIVING TO CHURCH WITH MY FAMILY. WHILE STOPPING AT AN INTERSECTION OF NORTH ROUTE 88 AND 837 IN MONONGAHELA, PA, I NOTICED THAT THERE WAS SMOKE COMING OUT OF THE HEATING VENTS. THEN AS I TRIED TO ACCELERATE, THE CAR SHUT DOWN. SO, I WAS ABLE TO PUSH THE CAR TO A NEARBY PARKING LOT TO INVESTIGATE THE PROBLEM. AFTER I EVACUATED MY FAMILY FROM THE CAR, I OPENED THE HOOD AND THE SMOKE PROGRESSED TO A FIRE, WHICH I CALLED 911 AND THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED IT. THEN A TOW TRUCK WAS CALLED AND TOWED MY VEHICLE TO LENZI SERVICE STATION IN MONONGAHELA, PA. AFTER REPORTING THIS TO THE INSURANCE COMPANY, THE INSURANCE INVESTIGATOR DETERMINED THAT IT WAS AN EXHAUST FIRE OCCURRED DUE TO AN UNSEEN OIL LEAK. I REPORTED THE INCIDENT TO FORD ON 10/29/2018, BUT HAVE YET TO HEAR FROM THEM. THE INSURANCE COMPANY, WHICH IS USAA, HAS AGREED TO BUY OUT THE REST OF MY PAYMENT AND TOLD ME THAT I CAN GO AND BUY A NEW CAR.

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WHILE ON HIGHWAY. RPM SCDROPPED TO 0. ALL LIGHTS ON DASH LIT UP. SMELL BURNING. CAR STOPPED WORKING ROLLED TO SIDE OF HIGHWAY EXIT RAMP. TOWED TO KUHLMANNS'S AUTOMOTIVE ON MERIDENRD WOLCOTT CT 06716

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THE CAR CAUGHT ON FIRE AS I WAS DRIVING HOME FROM WORK. I WAS JUST GETTING ONTO THE HIGHWAY WHEN THE HIGH TEMP GAGE CAME ON SO I PULLED OVER IN THE EMERGENCY LANE AND SHUT THE CAR OFF. I THOUGHT THAT THE CAR WAS OVERHEATING BUT THE TEMPERATURE GAGE WAS IN THE NORMAL RANGE. AFTER SHUTTING OFF THE CAR, I SAW WHAT I THOUGHT WAS STEAM, COMING OUT FROM UNDERNEATH THE HOOD. I OPENED THE HOOD AND FOUND THE CAR ON FIRE. THE CAR DID NOT GIVE ANY INDICATION THAT THERE WAS SOMETHING WRONG WITH IT.

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TL* THE CONTACT OWNED A 2014 FORD ESCAPE. THE CONTACT STATED THAT A RECALL NOTICED WAS RECEIVED UNDER CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), THE VEHICLE WAS TAKEN TO COLONIAL FORD DEALER (120 FEDERAL RD # 126, DANBURY, CT 06811, (203) 748-3503) WHERE THE RECALL WAS COMPLETED. THE CONTACT STATED THAT THE COOLANT WARNING LIGHT ILLUMINATED, THE VEHICLE WAS TAKEN BACK TO COLONIAL FORD DEALER, AND IT WAS DIAGNOSED THAT A POOR PIN FIT CORRECTION #48802 P2560 NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT 20 MPH, THE COOLANT WARNING LIGHT ILLUMINATED, AND THE VEHICLE STALLED BUT WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE DRIVER NOTICED SMOKE WAS COMING FROM UNDER THE HOOD THEN FLAMES APPEARED. THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 52,000.

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COOLANT LEVEL SENSOR SYSTEM INSTALLATION ,NHTSA RECALL NUMBER: 17V209,DAUGHTER HAD WENT TO GROCERY STORE WITH A FRIEND,HAD TURNED OFF VEHICLE AND EXITED IT, WAS HELPING FRIEND CARRY GROCERIES TO APARTMENT,WHEN WENT TO GOT BACK TO CAR IT WAS ON FIRE UNDER THE HOOD,CALLED FIRE DEPARTMENT ,FIRE DEPARTMENT CAME AND EXTINGUISHED THE FIRE,VEHICLE WAS TOWED AND IS BEING INVESTIGATED BY FIRE MARSHAL

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TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE STATIONARY, IN THE PARK POSITION, THE VEHICLE ROLLED BACKWARDS AND CRASHED INTO THE NEIGHBOR'S VEHICLE. THE CONTACT EXITED THE VEHICLE PRIOR TO THE ROLLAWAY. THE CONTACT STATED THAT THE DRIVER'S DOOR CLIPPED ONTO THE CAR PORT HOUSING, IN WHICH THE VEHICLE WAS PARKED UNDER, AND THE DRIVER'S DOOR HINGE FRACTURED. UPON IMPACT WITH THE REAR SPARE TIRE MOUNT OF THE NEIGHBOR'S VEHICLE, THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED, AS THE CONTACT WAS NOT IN THE VEHICLE AT THE TIME OF THE CRASH AND NEITHER WAS THE NEIGHBOR. THE CONTACT CALLED THE INSURANCE COMPANY AND REMAINED IN POSSESSION OF THE VEHICLE THEREAFTER. IN ADDITION, AN AUTOBODY REPAIR SHOP WAS MADE AWARE OF THE ROLLAWAY. A DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED WITH A REBUILT TRANSMISSION, PRIOR TO THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE HAD A HISTORY OF TRANSMISSION FAILURES AND/OR REPAIRS PRIOR TO THE INCIDENT. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. *TR

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I WAS IN A CAR ACCIDENT. THE CAR WAS A TOTAL LOSS. ALL AIR BAGS DEPLOYED, BUT THE DRIVERS SIDE DOOR AIR BAG DID NOT. I SUSTAINED SHOULDER AND NECK INJURIES. I CONTACTED FORD MOTOR CO. THEY FAILED TO HELP ME IN ANY WAY. I HIT ANOTHER VEHICLE THAT FAILED TO YIELD RIGHT OF WAY TO ME. IT HAPPENED ON A TOWN STREET. FORD SAID THEY ARE NOT GOING TO HELP PAY FOR THE COST OF MY CAR.

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WHILE DRIVING UPHILL ON I-80 ON A COOL DAY IN OCTOBER, SPEED LIMIT 65MPH, OUT OF NO WHERE, MY 2014 ESCAPE ILLUMINATED THE CHECK ENGINE LIGHT, IMMEDIATELY FOLLOWED BY AN "ENGINE TEMP HIGH, PLEASE STOP SAFELY" ON THE SCREEN. I HAD NEVER SEEN EITHER OF THESE WARNINGS BEFORE SO I IMMEDIATELY PULLED OVER TO THE SIDE OF THE HIGHWAY AND TURNED OFF THE ENGINE AS IT BEGAN SMOKING FROM UNDER THE HOOD. AT THIS TIME THE OIL WARNING LIGHT ILLUMINATED RED - WITHIN APPROX. 60 SECONDS, THE ENGINE MADE A LOUD POPPING NOISE AND EXPLODED INTO FLAMES. I QUICKLY EVACUATED THE VEHICLE AND RAN DOWN THE HIGHWAY, WITHIN MINUTES THE ENTIRE CAR WAS IN FLAMES AND WAS LATER RULED A TOTAL LOSS. THIS VEHICLE HAD BEEN SERVICED BY THE HYUNDAI DEALERSHIP IT WAS PURCHASED FROM 6 DAYS PRIOR AND WAS GIVEN A "CLEAN BILL OF HEALTH" BY THE MECHANICS.

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TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE PARKING, THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. ON A SECOND OCCASION, THE VEHICLE ROLLED AGAIN AND PINNED THE CONTACT'S FRIEND, WHO SUFFERED AN INJURED LEG. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT CALLED AIRPORT MARINA FORD (5880 W CENTINELA AVE, LOS ANGELES, CA 90045, (310) 574-2641) AND STATED THAT THERE WAS NO RECALL AND THAT THE VEHICLE WAS NOT PLACED IN PARK PROPERLY. THE MANUFACTURER PROVIDED A CASE NUMBER AND RECOMMENDED THE VEHICLE BE SERVICED. THE MANUFACTURER STATED THAT THE BUSHING MAY HAVE DETACHED FROM THE TRANSMISSION CABLE AND THERE WAS NO RECALL. THE CONTACT STATED THAT THE VEHICLE HAD AN EXISTING POWER TRAIN WARRANTY FOR FIVE YEARS OR 60,000 MILES. THE FAILURE MILEAGE WAS 29,000.

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I WAS DRIVING MY CAR SOUTHBOUND ON I75 AND MY ENGINE BURST INTO FLAMES, LUCKY MY BROTHER WAS BEHIND ME AND COULD SEE THE FIRST UNDER THE CAR AND CALLED ME TO TELL ME TO PULL OVER AND GET OUT RIGHT AWAY. I GOT OUT AND THE CAR BURNT UP ON THE SIDE OF THE ROAD.

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TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). WHILE THE VEHICLE WAS PARKED, IT ROLLED DOWN A HILL AND OVER A CURB. AS A RESULT, THERE WAS DAMAGE TO THE BODY AND UNDERCARRIAGE OF THE VEHICLE. THE VEHICLE WAS TOWED TO KING FORD (2450 E U.S. HIGHWAY 64 ALT, MURPHY, NC 28906, (828) 837-2121). THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT BE ABLE TO ASSIST WITH HAVING THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT SHE WAS UNABLE TO CONTACT THE MANUFACTURER. THE FAILURE MILEAGE WAS UNKNOWN.

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ON 13 AUGUST 2018 MY FIANCE WAS DRIVING TO OUR NEW HOME WE'RE BUYING WHEN SMOKE STARTED COMING OUT OF THE ENGINE COMPARTMENT. I TOLD HER TO PULL OVER AND GRAB HER PURSE AND GET AWAY FROM THE VEHICLE. BY NOW FLAMES WERE COMING FROM THE ENGINE COMPARTMENT. LUCKILY SHE HAD CRACKED OPEN THE DOOR BEFORE STOPPING BECAUSE BEFORE SHE STOPPED ALL THE DOORS AUTOMATICALLY LOCKED AND COULD NOT BE OPENED. I HAD ARRIVED AT THE SCENE AND THE CARS FRONT END HAD VIRTUALLY MELTED WITHIN 5 MINUTES. IF MY FIANCE HAD NOT CRACKED OPENED THE DOOR SHE MOST ASSUREDLY WOULD HAVE BURNED TO DEATH. IF I HAD BEEN DRIVING I WOULD DEFINITELY HAVE HAD A DIFFICULT TIME ESCAPING AS I AM A DISABLED VETERAN WITH SEVERAL MOBILITY PROBLEMS. OUR CAR WAS LESS THAN 4 YEARS OLD WITH ONLY 64000 MILES ON IT. WE NEVER EXPECTED WE MIGHT POSSIBLY BE INJURED OR DIE FROM A NEWER VEHICLE. I REALLY HOPE THAT FORD MOTOR COMPANY WASN'T AWARE OF THIS ISSUE AS WE NEVER RECEIVED ANY NOTICE OF ANY PROBLEMS WHATSOEVER WITH THIS VEHICLE.

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TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE EXPERIENCED DECELERATION AND LOSS OF ENGINE POWER. THE VEHICLE OCCUPANT SAW BLACK SMOKE EMITTING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT THE VEHICLE OCCUPANT SAW FLAMES. THE VEHICLE OCCUPANT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO COURTESY FORD WHERE IT WAS CONFIRMED THE FAILURE WAS DUE TO THE RECALL. THE DEALER CONFIRMED WITH THE CONTACT THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. PARTS DISTRIBUTION DISCONNECT.

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