Oct 3, 2024Electrical system1 injury
The contact owns a 2014 Ford C-MAX. The contact stated while driving at approximately 20 MPH with all four windows closed, there was a strong abnormal odor coming from the rear of the vehicle. The contact then opened all the windows allowing the odor to release, and the abnormal odor was not as potent. The contact later inspected the vehicle and discovered that the original Volvo battery could be emitting a toxic substance that was entering the vehicle; the battery was original equipment. The contact sustained dizziness and difficulty breathing. Medical attention was not sought. This occurred on several different occasions. No warning light was illuminated. The vehicle was drivable and was taken to the place of residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 131,500.
NHTSA ODI 11617872
Mar 9, 2022Electrical systemFire
The contact owns a 2014 Ford C-MAX. The contact stated that while her vehicle was charging in her garage, the outlet and wires were burnt. The vehicle was driven to the dealer and was given a new charge cord .The contact stated that new cord had the same issue but a unknown warning light illuminated and melted the outlet again. The manufacture was notified. The failure mileage was 65,000.
NHTSA ODI 11455896
Feb 25, 2019Electrical systemFire
FORD RECALLED THE CMAX CHARGING CORD (ELECTRIC) ON AUGUST 2ND, 2018. THIS RECALL WAS ISSUED BECAUSE OF FIRE DANGER. MY CORD SPECIFICALLY MELTED UNDER EXTREME HEAT AND COULD HAVE EASILY CREATED A FIRE IF THE LINE HAD NOT BEEN ON GFI. IT IS NOW 5 MONTHS LATER AND FORD STILL HAS NOT ISSUED REPLACEMENT CORDS FOR THIS RECALL. THE TIMELINE TO REPLACE THESE CORDS MUST BE ACCELERATED, IT'S UNACCEPTABLE TO ALLOW CHARGING CORDS TO BE USED FOR CHARGING THEIR CMAX VEHICLE. MANUFACTURER RECALL NUMBER18S24 NHTSA RECALL NUMBER18V592
NHTSA ODI 11182405
Dec 19, 2017Electrical systemFire
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE PLUG TO CHARGE THE VEHICLE WAS MELTING AND CAUSED THE POWER OUTLET IN THE HOUSE TO MELT. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO CHARGE AND WAS UNABLE TO OPERATE AT TIMES. THE CONTACT CALLED SARAHSOTA FORD AT 888-349-4989 AND INFORMED THE CONTACT THAT IT WAS DUE TO USER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
NHTSA ODI 11055439
Aug 10, 2016Electrical systemFire
TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE VEHICLE WAS PLUGGED IN AND RECHARGING IN THE GARAGE. TWO HOURS LATER, AN EXTENSIVE FIRE ERUPTED FROM THE CHARGE CORD. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FLAMES. THE DEALER TESTED THE VEHICLE AND STATED THAT THE CHARGE CORD OVERHEATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TECHNICIAN, BUT WAS NOT ABLE TO DETERMINE THE SPECIFIC CAUSE OF THE FAILURE. THE VEHICLE WAS INSPECTED BY A DEALER AND THE INSURANCE ADJUSTER. THE COSMETIC DAMAGES WERE REPAIRED, BUT THE CONTACT WAS UNABLE TO DETERMINE IF THE FAILURE WOULD RECUR. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
NHTSA ODI 10894712