What 408 owners told NHTSA about the 2014 Dodge Journey

I WAS DRIVING LAST NIGHT UP A TWO LANE STREET AND ALL OF A SUDDEN MY AIRBAGS DEPLOY. I NOTICED MY AIRBAG LIGHT CAME ON A FEW DAYS AGO BUT IT TURNED BACK OFF YESTERDAY. WHEN THE AIRBAGS DEPLOYED MY CAR SHIFTED CAUSING IT TO HIT THE CURB A LITTLE. I WAS ABLE TO SHIFT THE CAR TO THE RIGHT AND PARK IT BUT THE ENTIRE CAR SHUT OFF. I NEED MY CAR FIXED AND DONT KNOW HOW TO DO THIS.

NHTSA ODI 11306439

TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE DEALER REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL AND SERVICE BRAKES, HYDRAULIC). AFTER THE REPAIR, THERE WAS A LOSS OF VEHICLE STABILITY AND NO TRACTION WHILE DRIVING ON THE HIGHWAY DURING INCLEMENT WEATHER. THE CONTACT FELT AS IF THE RECALL REMEDY FAILED TO PROVIDE A SOLUTION, WHICH RESULTED IN A CRASH. WHILE DRIVING APPROXIMATELY 65 MPH ON THE HIGHWAY, THERE WAS A SUDDEN LOSS OF POWER AND THE STEERING WHEEL SEIZED. THE VEHICLE CRASHED INTO A WALL AND FLIPPED UPSIDE DOWN. THE DRIVER SUSTAINED HEAD, NECK, AND LOWER BACK PAINS. THE FRONT PASSENGER WAS SUSPENDED UPSIDE DOWN, RESTRAINED IN THE SEAT BELT, AND HAD TO BE CUT OUT OF THE VEHICLE BY A RESPONDER. THE REAR PASSENGERS SUSTAINED BRUISING AND WHIPLASH FROM THE IMPACT. ONE OF THE TWO REAR PASSENGERS WAS MEDEVACKED DUE TO THE INJURIES SUSTAINED. THE CURTAIN AIR BAGS DEPLOYED AFTER THE CRASH. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS LATER DEPLOYED WITH A LOW LEVEL OF DEFLATION AND A SMOKE RESIDUE FILLED THE VEHICLE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY PROVIDED NO INSPECTION AND DIAGNOSIS TO DETERMINE WHAT CAUSED THE CRASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES AND THE CRASH. THE FAILURE MILEAGE WAS NOT AVAILABLE. *CN

NHTSA ODI 10957549

WE PURCHASED A 2014 DODGE JOURNEY ON 8/04/2016 UNDER THE ASSUMPTION THAT THE VEHICLE WAS CERTIFIED. WE EVENTUALLY GOT THE DEALER TO AGREE FOR US TO BRING THE VEHICLE BACK TO BE CERTIFIED AND ADDRESS ALL THE OTHER CONCERNS. WE PICKED THE VEHICLE UP IN NY, HEADING HOME TO PA AND THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY WITH MY WIFE, OUR ONLY DAUGHTER, TWO YOUNGEST SONS, AND MYSELF. WE WERE STRANDED, THE DEALER AND MANUFACTURE DID NOTHING INCLUDING THE WARRANTY COMPANY. ALTHOUGH, THE VEHICLE HAD FACTORY, WE JUST PURCHASE THE VEHICLE INCLUDING "REQUIRED WARRANTY" FOR $2000, WE WERE DENIED ANY ASSISTANCE FROM DODGE AND THE DEALERSHIP. WE HAVE BEEN IN CONSTANT CONTACT WITH THE DEALER VIA DIFFERENT MEDIATION AND TO THIS DAY, WE ARE STILL ON OUR OWN WITH OUT A VEHICLE THAT IS SAFE TO DRIVE. *TR

NHTSA ODI 10935172

WHILE DRIVING IN NORMAL CONDITIONS ON THE HIGHWAY, THE VEHICLE BRAKES WERE APPLIED AND I BEGAN TO LOSS CONTROL OF THE VEHICLE. THE VEHICLE THEN FLIPPED OVER ON ITS SIDE AND AIRBAGS EVENTUALLY DEPLOYED. I WAS TAKEN TO THE HOSPITAL FOR POTENTIAL INJURIES FROM THE INCIDENT. NO CITATIONS WERE GIVEN FOR THE LOSS TO INDICATE NEGLIGENCE ON MY END. I BELIEVE THIS MAY HAVE BEEN RESULTED FROM THE CURRENT RECALL ON THE VEHICLE.

NHTSA ODI 10809176

TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 85 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE ROLLED OVER FOUR TIMES AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND FRONT SEAT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE REAR PASSENGERS WERE EJECTED FROM THE REAR WINDOW AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000....UPDATED 12/30/15 *BF UPDATED 12/31/15.*JB

NHTSA ODI 10783623