What 635 owners told NHTSA about the 2014 Chrysler Town And Country

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at approximately 35 MPH, the charging port located between the 2nd and 3rd row seating on the driver’s side caught on fire. No warning light was illuminated before the failure. The contact pulled off a busy roadway and pulled into a parking lot, all while her 3-year-old son was seated in the 2nd row rear driver's side seat and was being surrounded by smoke. The contact stated that it took approximately 10 minutes to pull over and safely exit the vehicle to remove her son from the vehicle. The contact's son received medical attention for smoke inhalation. The Police and local Fire Department arrived on the scene and extinguished the fire. A Fire report was filed however, the Fire report number was not provided. The origin of the fire was the 110-Volt charging port due to an electrical failure. The contact stated that the child seat was also damaged and needed to be replaced due to the plastic being burned. The vehicle was towed to the residence, where it remained for several weeks. However, the vehicle was later towed back to the local independent dealer where the vehicle was purchased and remained at the dealer for further investigation. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.

NHTSA ODI 11701442

Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick response of those firefighters it could've possibly burned the house down while we were in there sleeping. The van was picked up by the insurance company two days ago. Not sure what happened as far as it being inspected yet. They have given me the silent treatment. Went to a Chrysler dealership, not where I bought it. This van has had one recall done in 2015. Rear quarter vent window switch.

NHTSA ODI 11676100

The rear power outlet caught fire while driving today 03/05/2024. Nothing was plugged in to the outlet.

NHTSA ODI 11575792

Vehicle caught on fire - flames coming out of driver's tail light. Interior smoke before flames coming out. Thank God, we were home and noticed and was not in the middle of the night.. There was a 5 gallon full gas tank within 3 feet of this fire. It could have taking my whole house out and my family. Clearly there is a problem with the electrical system on the drivers side toward the rear.

NHTSA ODI 11504458

The contact's wife owned a 2014 Chrysler Town and Country. The contact stated while his wife was driving 30 MPH, there was an electrical fumes odor inside the vehicle. The contact stated no warning light was illuminated. The driver was able to park on the side of the road and exited the vehicle with his grandson before seeing fire coming from the front passenger’s side of the vehicle. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire and filed a fire report. The fire department deemed the vehicle totaled. The contact stated a police officer also arrived at the location of the incident and filed a police report. The vehicle was not drivable. The contact had the vehicle towed to the tow lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 200,000.

NHTSA ODI 11480150

The car was turned on and 3 children were getting buckled in both rear rows of the vehicle. Within seconds the cabin was filling with smoke. An electrical fire had started from the rear charging area which is located next to the second row drivers side seat. Everyone exited with no physical injuries, although panic was experience and a new anxiety now for driving in cars. Since then I’ve read that this year Chrysler T&C has had multiple reports of similar incidences yet no recall on file.

NHTSA ODI 11458872

Charge Hub mounted between trim panel on drivers side between second row and third row seat burned. I parked and smoke started rolling in van. Strong burning smell. Had to call Fire Dept.

NHTSA ODI 11423362

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A NOISE OCCURRED THAT WAS COMING THROUGH THE VEHICLE VENT DRIVER SIDE FRONT DOOR AND SMOKE WAS COMING THROUGH THE VENT SWITCH. THE CONTACT ALSO STATED THAT ON THE DRIVER SIDE BY THE THIRD-ROW SEAT THE CIGARETTE POWER SUPPLY CAUGHT ON FIRE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TOOK A BEACH TOWEL TO SMOTHER THE FIRE FOR IT NOT TO SPREAD AND BURN HIS LEFT HAND BUT DID NOT SEEK MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND GIVEN A CASE NUMBER [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 64,700. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

NHTSA ODI 11326355

MIDDLE MEDIA CONTROL PANEL SHORTED AND CAUGHT FIRE. BURNED ALL THE WIRES BEHIND THAT PANEL. HAPPENED DURING DRIVING JUST AFTER STARTUP.*DT*DT*JB *DT*JB*JB*DT

NHTSA ODI 11271389

VEHICLE CAUGHT FIRE IN THE REAR ALONG THE SECOND ROW OF SEATING BY THE USB OUTLETS/POWER INVERTER. THE VEHICLE STARTED SMOKING AND THEN SPARKS FLEW OUT OF THE OUTLETS. THERE WERE NO CORDS PLUGGED IN AND THE SEATS WERE FOLDED DOWN. AFTER TURNING THE VEHICLE OFF, IT THEN CAUGHT FIRE. THE VEHICLE WAS RUNNING AND THE SMOKING OCCURRED AT A STOP LIGHT. AFTER THE LIGHT CHANGED FROM RED TO GREEN, I PARKED THE VEHICLE AWAY FROM TRAFFIC AND TURNED OFF THE ENGINE ONCE SPARKS EMITTED FROM THE OUTLET. *TR*DT*TP

NHTSA ODI 11104257

PREVIOUS COMPLAINT AIRBAGS DID NOT GO OFF ALTHOUGH IMPACT FELT EXTREME.

NHTSA ODI 11072452

BOTH CHRYSLER AND THE DEALERSHIP KNEW THAT THE COMPUTER MODULE WAS DEFECTIVE AND WENT OUT OF THEIR WAY TO KEEP THIS INFORMATION FROM US LEAVING OUR ENTIRE FAMILY AND THE GENERAL PUBLIC IN DANGER. OUR INSURANCE COMPANY HAD US TAKE THE CAR TO A NUETRAL 3RD PARTY TO DETERMINE THAT THE WRECK I HAD WAS CAUSED BY THE CAR SELF ACCELERATION. THEY CONFIRMED IT DID AND THAT THERE WERE NUMEROUS ERRORS THAT WERE NEVER ADDRESSED OR WARNED OF. THE TIRE PRESSURE GAUGE MALFUNCTIONED AND BLEW OUT THE REAR PASSENGER TIRE. BOTH TRONCALLI (THE DEALERSHIP) & CHRYSLER REFUSED TO GIVE US THEIR FINDINGS CLAIMING PROPRIETARY INFORMATION AND HUNG UP ON US. THEN WE TRIED TO GO THROUGH MEDIATION, WE WERE TOLD THAT BECAUSE THE CAR WAS INVOLVED IN A WRECK THEY COULD NOT HELP US EVEN THOUGH THEY KNEW THAT THE WRECK WAS CAUSED BY THE MALFUNCTION. SO WE HAVE AN UNDRIVEABLE CAR THAT WE ARE PAYING A NOTE AND INSURANCE ON SITTING IN OUR GARAGE. ALL WHILE WE ARE HAVING TO RENT CARS BECAUSE I HAVE BEEN HAVING HEALTH ISSUES SINCE SEPT 2016. THE ACCIDENT OCCURRED WHILE I WAS MAKING A TURN AND I HIT MY NEIGHBOR WHICH WAS PARKED ON THE STREET.

NHTSA ODI 11022195

THE TIPM MALFUNCTIONED AND IT CAUSED EXCESSIVE SHAKING THE DEALERSHIP IGNORED OUR CALLS AND THE PROBLEM ESCALATED. THE TIRE PRESSURE SYSTEM CAUSED A BLOWOUT AND THE CAR WOULD ACCELERATE WHEN I HIT THE BRAKES. WE HAD TAKEN IT IN PREVIOUSLY FOR THE SHAKING AND THEY NEVER TOLD US WHAT CAUSED IT. TOOK IT TO ANOTHER REPAIR SHOP & THEY TOLD US WHEN THE TIPM MALFUNCTIONS THE PROBLEMS WITH THE CAR EMULATE WHAT THE COMPUTER SAYS IS WRONG. CHRYSLER KNEW THIS BUT THEY WERE TRYING TO GET IS TO PAY MONEY FOR REPAIRS THEY KNOW WOULD NOT FIX OUR CAR AND THEN THEY SENT THE POLICE OUT TO OUR HOUSE TO GET THEIR LOANER CAR EVEN THOUGH THEY HAD THE AUTO CLAIM NUMBER AND DIRECT BILLING FROM OUR INSURANCE COMPANY. ONE OF MY NEIGHBORS PARKED ON THE STREET AND AS I WAS MAKING THE TURN THE CAR SPED UP ON ITS OWN AND CAUSED ME TO HIT THEIR CAR

NHTSA ODI 11004953

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED IN FRONT OF THE CONTACT'S HOME, IT CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE POLICE AND FIRE DEPARTMENTS WERE NOTIFIED, BUT THE CONTACT WAS UNAWARE IF REPORTS WERE FILED. THE FIRE DEPARTMENT DETERMINED THAT THE FIRE WAS ELECTRICAL AND POSSIBLY RELATED TO THE BATTERY SINCE THE FRONT END OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS NOT TOWED OR DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10967221

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE KEY WAS REMOVED AND THE VEHICLE WAS STILL IN THE DRIVE POSITION. WHEN THE CONTACT RETURNED, THE VEHICLE WAS NOT ABLE TO BE STARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. WHILE PARKED, THE VEHICLE DRIFTED OFF AND CRASHED INTO TWO VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,025.

NHTSA ODI 10767479

THE VEHICLE WAS PARKED IN THE GARAGE WHEN THE DRIVER ENTERED THE VEHICLE. THE DRIVER PRESSED THE IGNITION BUTTON TO TURN THE VEHICLE, KEEPING HER FOOT ON THE BRAKE. AS THE VEHICLE STARTED, THE WIPERS CAME ON AT HIGH SPEED WITHOUT HAVING BEEN TURNED ON AT THE TIME OR PREVIOUSLY. AT THE SAME TIME, THE ENGINE REVVED AND BEGAN TO ACCELERATE IN REVERSE DESPITE BEING IN PARK WITH THE DRIVER'S FOOT ON THE BRAKE. THE DRIVER'S DOOR WAS OPEN AND CRASHED AGAINST THE SIDE OF THE GARAGE DOOR, EJECTING THE DRIVER WHO HAD NOT EVEN HAD TIME TO PUT HER ON SEAT BELT. THE VAN CONTINUED TO REVERSE DOWN THE DRIVEWAY WHERE IT COMPLETED (ALMOST) A 180 DEGREE TURN. THE VAN FINALLY CAME TO A STOP ROLLING UP AGAINST A SIDEWALK CURB WITH A COUPLE MORE ENGINE REVS. A PERSON OTHER THAN THE DRIVER WAS THE FIRST TO THE VEHICLE AFTER IT CAME TO A STOP. HE NOTED THAT THE VEHICLE WAS IN PARK. HE SHUT THE VEHICLE OFF BY PRESSING THE IGNITION BUTTON. THE OWNER OF THE VAN AND DRIVER ARE VERY CONCERNED ABOUT THE VEHICLE'S AND THEIR SAFETY AFTER HAVING EXPERIENCED THIS INCIDENT. *TT

NHTSA ODI 10748333

I HAD PARK THE VAN SO I COULD GET SOME GAS. I GOT OUT TO PAID FOR THE GAS AND SPOKE TO THE ATTENDANT FOR A FEW MINUTES. WALKING BACK TO THE VAN WHERE I LEFT IT BY THE GAS PUMP THE VAN WAS ROLLING INTO A 2004 FORD EXPLORER. I COULDN'T BELIEVE WHAT HAD HAPPEN. WELL OF COURSE I CALL LOCAL POLICE AND I GOT A TICKET AND I WASN'T IN THE VAN. THIS WAS A RENTER VAN, WENT THE NEXT DAY TOLD THEM WHAT HAD HAPPEN. THE AGENT INFORMED ME THAT IT WOULD BE TAKING IN FOR SERVICE. WELL HERE IT IS MIDDLE OF OCT. AND HAVE NOT HEARD ANYTHING ABOUT WHY THE VAN ROLL BY ITSELF. THE ONLY THING GOT WAS A BILL AND IT IS PAID. PLEASE LOOK INTO THIS MATTER AND SEE IF YOU COULD SOLVE THIS MATTER. *TR

NHTSA ODI 10648616