What 635 owners told NHTSA about the 2014 Chrysler Town And Country

GOING 65MPH ON MAJOR HIGHWAY WENT OFF ROAD TAKING OUT MULTIPLE BIG CONCRETE IN GROUND SIGNS. THEN WENT ON 2WHEELS SLAMMED BACK DOWN IN A DOWN HILL MEDIAN. NO AIRBAGS WAS DEPLOYED. TOWN & COUNTRY TOTAL LOSS. ENTIRE FRONT END DAMAGED AND BACK PASSENGER AXEL & WINDSHIELD HUGE CINDER BLOCK TYPE HOLES WITH SHARDS OF GLASS EVERYWHERE EVEN IN OUR EARS! NO AIR BAG DEPLOYED OR ATTEMPTED. I HAD ALMOST HALF TANK GAS NOW EMPTY LIGHT IS ON.

NHTSA ODI 11403622

TAKATA RECALL. .ON 04/03/2019 APPROXIMATELY 3:45 PM I WAS ON A CITY RESIDENTIAL STREET MOVING AT 30 MPH. I WAS COMING UP TO A STOP SIGN GOING DOWNHILL AND I PRESSED ON THE BRAKE PEDAL AND IT WENT TO THE FLOOR. I PRESSED AGAIN AND THE SAME THING HAPPENED I PUMPED THEM SEVERAL TIMES AND NOTHING. I WENT THRU THE STOP STREET AND ANOTHER CITY BLOCK AT A DEAD END I HIT A GUARD RAIL HEAD-ON AND TORE IT COMPLETELY OUT. I WENT 100 FEET INTO A WOODED AREA AND TORE OUT MANY TREES ABOUT 1 - 2 INCHES IN DIAMETER. I CAME TO AND ABRUPT STOP AGAINST FOUR TREES ABOUT 3-5 INCHES IN DIAMETER. NONE OF THE AIRBAGS DEPLOYED AND THE SEAT BELTS DID NOT LOCK.. I AM A RETIRED POLICE OFFICER SO I PAID ATTENTION TO WHAT WAS HAPPENING. I CALLED 911 AND GOT THE POLICE ON THE WAY. REPORT # [XXX]. WHILE I WAS WAITING I TRIED THE BRAKES AGAIN AND AFTER TWO PUMPS THEY WORKED. BY THE WAY THE ENGINE WAS STILL RUNNING. I THEN PUT MY FOOT ON THE BRAKE PEDAL AND PUSHED DOWN SLOWLY AND IT WENT TO THE FLOOR AGAIN. I HAD A SCOOTER AND LIFT ON THE BACK AND IT HAD COME THRU THE BACK WINDOW FROM THE SUDDEN STOP AGAINST THE TREES. I HAD JUST PURCHASED THIS FROM WOLFCHASE HYUNDAI IN MEMPHIS TN. ON 01/21/2019 AND HAD EXAMINED IT AS THOROUGHLY I AS COULD AND HAD A CARFAX REPORT THAT SAID NO ACCIDENTS. WHEN I REPORTED THE ACCIDENT TO STATE FARM INSURANCE THEY SAID IN MAY OF 2017 IT WAS IN A BAD ACCIDENT IN MO AND THAT THE GRILL, BUMPER, LEFT HEADLIGHT FENDER AND DOOR WERE ALL REPLACED. AND NO AIRBAG DEPLOYED.. I HAVE PICTURES ON MY DAUGHTERS IPHONE BUT NOT MINE. I WOULD LIKE YOU TO HAVE THEM. PLEASE ADVISE HOW I CAN GET THEM TO YOU. MY VEHICLE IS SITTING AT PAINT AND BODY PERFECTORS IN NASHVILLE TN. THE GRILL, HOOD, BOTH FENDERS, BOTH HEADLIGHTS, DRIVERS DOOR, PASSENGER DOOR, BACK GLASS, ,TRANSMISSION CASE, AXLE, RIGHT FRONT WHEEL AND TIRE ALL DESTROYED. I TRULY BELIEVE THERE IS SOMETHING BAD WRONG WITH THIS VAN.*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT CONSUMER STATED THERE WERE TWO CODES. B210A LOW VOLTAGE. I HAD JUST PUT IN AN AUTO ZONE GOLD BATTERY AND A B2204, ECU MISMATCH. THIS IS WHERE THE VIN'S DO NOT MATCH.*JB

NHTSA ODI 11207057

THE TIPM MALFUNCTIONED AND IT CAUSED EXCESSIVE SHAKING THE DEALERSHIP IGNORED OUR CALLS AND THE PROBLEM ESCALATED. THE TIRE PRESSURE SYSTEM CAUSED A BLOWOUT AND THE CAR WOULD ACCELERATE WHEN I HIT THE BRAKES. WE HAD TAKEN IT IN PREVIOUSLY FOR THE SHAKING AND THEY NEVER TOLD US WHAT CAUSED IT. TOOK IT TO ANOTHER REPAIR SHOP & THEY TOLD US WHEN THE TIPM MALFUNCTIONS THE PROBLEMS WITH THE CAR EMULATE WHAT THE COMPUTER SAYS IS WRONG. CHRYSLER KNEW THIS BUT THEY WERE TRYING TO GET IS TO PAY MONEY FOR REPAIRS THEY KNOW WOULD NOT FIX OUR CAR AND THEN THEY SENT THE POLICE OUT TO OUR HOUSE TO GET THEIR LOANER CAR EVEN THOUGH THEY HAD THE AUTO CLAIM NUMBER AND DIRECT BILLING FROM OUR INSURANCE COMPANY. ONE OF MY NEIGHBORS PARKED ON THE STREET AND AS I WAS MAKING THE TURN THE CAR SPED UP ON ITS OWN AND CAUSED ME TO HIT THEIR CAR

NHTSA ODI 11004953

I GOT INTO THE CAR WHICH HAD BEEN PARKED ON A HILL. THE FRONT OF THE VEHICLE FACED UPWARD. I TURNED ON THE ENGINE AND PUT MY FOOT ON THE BRAKE. (AT THAT MOMENT I DIDN'T NOTICE THAT THE BRAKE WAS STIFF). I SWITCHED GEARS INTO DRIVE AND IT SLOWLY SLID BACKWARD DOWN THE HILL. MY FOOT WAS ON THE BRAKE THE ENTIRE TIME. I PRESSED HARDER WITHOUT ANY REACTION FROM THE BRAKES OTHER THAT A GRINDING NOISE. THE CAR DID NOT SLOW DOWN BUT GAINED MOMENTUM AS IT ROLLED DOWN THE HILL AND CRASHED INTO A PARKED CAR. DUE TO THE FACT THAT IT WAS A SLOW MOTION ACCIDENT, I HAD TIME IN WHICH I DOUBLE CHECKED THAT THERE WAS NOTHING UNDER THE BRAKE AND THAT I WAS INDEED PRESSING THE BRAKE AND NOT THE GAS. I HAVE A DASHCAM VIDEO IF YOU NEED. MY HUSBAND WAS ABLE TO DUPLICATE THE PROBLEM: WHENEVER THE CAR IS COLD AND ON A STEEP HILL WITH THE FRONT OF THE CAR FACING UPWARD, THE BRAKES STIFFEN UP AS IF THE ENGINE IS OFF AND YOU PUMP THE BRAKE AND IT IS HARD. I HAVE NOTIFIED CHRYSLER WHO IS OPENING AN INVESTIGATION. I SO FAR HAVEN'T HEARD BACK FROM THEM. *TR

NHTSA ODI 10706550

SUBJECT VEHICLE (2014 CHRYSLER TOWN AND COUNTRY VAN, VEHICLE 2) WAS INVOLVED IN COLLISION ACCIDENT WITH 2005 FORD MUSTANG (VEHICLE 1). VEHICLE 1 PULLED OUT FROM A STOP SIGN TO TURN LEFT ONTO 4 LANE THOROUGHFARE WITH A LARGE TRUCK TURNING RIGHT ONTO STREET WHERE VEHICLE 1 WAS STOPPED. VEHICLE 1 DRIVER'S VIEW OF TRAFFIC WAS HINDERED BY TURNING TRUCK. VEHICLE 2 WAS IN THE INSIDE LANE PASSING THE TRUCK. VEHICLE 2'S RIGHT FRONT CORNER COLLIDED WITH LEFT FRONT CORNER OF VEHICLE 1 AT FULL VEHICLE SPEED SINCE DRIVER OF VEHICLE 1 DID NOT SEE VEHICLE 2 PULLING OUT AROUND TRUCK IN TIME TO BRAKE. VEHICLE 2 DRIVER SIDE STEERING WHEEL AIRBAG, DRIVER SIDE KNEE AIRBAG AND PASSENGER SIDE AIRBAG ALL DEPLOYED. DRIVER WAS THE ONLY PERSON IN VEHICLE 1. DRIVER OF VEHICLE 1 SUSTAINED EXTENSIVE ABRASIONS AND BRUISING OF BOTH LEGS FROM THE KNEES DOWN AND OF ONE FOOT FROM THE FORCE OF THE KNEE AIRBAG. THE KNEE AIRBAG ALSO PREVENTED THE DRIVER FROM PRESSING ON THE BRAKE PEDAL TO STOP THE VEHICLE SINCE THE AIRBAG WAS BETWEEN HER FEET AND VEHICLE BRAKE PEDAL. THE VEHICLE TRAVELED 3-4 CAR LENGTHS CROSSING INTO THE ONCOMING LANES BEFORE COMING TO A STOP AGAINST THE CURB ON THE OPPOSITE SIDE OF THE STREET. THE KNEE AIRBAG APPEARS TO BE A SAFETY ISSUE CAUSING MORE INJURY THAN WHAT WOULD HAVE BEEN SUSTAINED WITHOUT IT AND ALSO HINDERING DRIVER ACCESS TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE STEERING WHEEL AIRBAG DEPLOYMENT DID NOT CAUSE ANY BRUISING OR NOTICEABLE INJURY TO THE DRIVER OTHER THAN MINOR SORENESS IN THE CHEST. THE PASSENGER SIDE AIRBAG ALSO DEPLOYED AND BROKE THE FRONT WINDSHIELD. *TR

NHTSA ODI 10614877