What 630 owners told NHTSA about the 2014 Chevrolet Impala

I was in a car accident and the airbags did not deploy

NHTSA ODI 11666551

Air bags did not deploy in an automotive collision.

NHTSA ODI 11514351

Fire started behind glove box area and burned electrical wires, instrument panel, airbag, front windshield, hood, water and smoke damage.

NHTSA ODI 11420721

TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT CARTER CHEVROLET, INC. (200 W DIXON BLVD, SHELBY, NC 28152) FOR A STARTER REPLACEMENT. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN SHE DETECTED A BURNING ODOR AND SAW FIRE COMING FROM UNDER THE HOOD ON THE FRONT DRIVER'S SIDE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS NOT THEIR FAULT AND TO CONTACT HER INSURANCE COMPANY. THE VEHICLE WAS NOT YET DIAGNOSED AND WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,981.

NHTSA ODI 11407604

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE AT STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE AND DROVE OFF. THE AIR BAGS DID NOT DEPLOY, EVEN THOUGH THE OTHER VEHICLE WAS DRIVING ABOUT 50 MPH. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES, INCLUDING LOWER BACK, CHEST AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS DAMAGED AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TOTALED. THE DEALER AND THE MANUFACTURER WERE NOT CALLED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,423.

NHTSA ODI 11341873

AROUND 3 YEARS AGO. 3 PARTS THE LANE DEPARTURE MODULES CONTROL ARE THE BLIND SPOT SENSORS, REAR BACKUP SENSORS AND A FRONT CAMERA. MY LANE DEPARTURE MODULES GOT WET AND MESSED UP MY CAR WHERE THERE WERE MANY THINGS GOING WRONG. WHILE I WAS DRIVING MY CAR SAID THE AIR BAG WENT OFF, THEFT WAS DETECTED, BLOWER FAN & TEMP CONTROLS WHERE GOING ON AND OFF WHILE I WAS DRIVING. 2 YEARS AGO GM AGREED TO REPLACE THE MODULES. THE DEALERSHIP SAID THEY WERE HAVING PROBLEMS WITH THE PROGRAMMING OF THE MODULES. THEY FINALLY GOT THEM TO PROGRAM. THE DAY I PICKED UP MY CAR I NOTICED ISSUES WITH THE SENSOR SYSTEM. THEY SAID TO DRIVE IT. I TOOK IT AND THE PROBLEM GOT WORSE. WITH THE BLIND SPOT SENSOR, ON THE PASSENGER SIDE GOES ON AND OFF ALL THE TIME, I HAVE PICTURES AND VIDEOS SHOWING WHERE I AM DRIVING WITH NO VEHICLE NEXT TO ME AT ALL WITH THE LIGHT FOR THE SENSOR SHINING BRIGHT. THE REAR BACKUP SENSOR DOES NOT WARM ME, LAST WEEK I DID NOT SEE A GARBAGE CAN BEHIND ME BECAUSE IT WAS LOWER THAN MY TRUNK AND I HIT THE CAN AND BROKE MY TAIL LIGHT. THE FRONT SENSOR THAT TELLS ME I AM GOING TO FAST FOR THE CAR IN FRONT OF ME GOES ON RANDOMLY WHEN THE CAR IN FRONT OF ME IS MORE THAN 100 FEET OR NO CAR AT ALL. I HAVE TAKING MY CAR TO 3 DEALERSHIPS 4 TIMES. ALL THE DEANSHIP'S SAY THEY CAN'T FIX IT BECAUSE THEY DON'T GET A CODE. THERE IS NO CODE FOR THIS, NOT TO MENTION WHEN MY LANE DEPARTURE MODULES FAILED THERE WAS NO CODE FOR IT, THEY JUST STOPPED WORKING. THEY SAY IT IS UNDIAGNOSEABLE. GM SAW THE PICTURES AND VIDEOS AND ARE NOW SAYING THERE IS NOTHING WRONG WITH THE SYSTEM WITHOUT LOOKING AT THE CAR JUST THE PICTURES AND VIDEOS. HOW CAN THEY SAY NOTHING IS WRONG WHEN YOU SEE IN THE VIDEOS THE LIGHT IS ON AND NO CAR IS NEXT TO ME? HOW DO I LET MY 15-YEAR-OLD DAUGHTER DRIVE THIS CAR WITH A LIGHT ON WHEN NO ONE IS THERE? PLEASE HELP ME! THE SAFETY AND SECURITY SYSTEM IS NOT SAFE AT ALL.

NHTSA ODI 11340416

I WAS DRIVING ON A RESIDENTIAL STREET, GOING NO MORE THAN 25 MPH WITH MY TWO TWO YEAR OLDS IN THEIR CAR SEATS BEHIND ME. SUDDENLY AND SIMULTANEOUSLY, ALL FOUR OF THE SIDE AIRBAGS DEPLOYED (FRONT AND BACK), KNOCKING MY GIRLS SEATS TOGETHER, THE FRONT RIGHT SIDE OF THE CAR DROPPED DOWN AND STARTED GRINDING ON THE WHEEL. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD THANKFULLY. I TURNED THE CAR OFF, AND WHEN I GOT OUT TO LOOK AT THE FRONT, THE CAR DOOR SHUT, AND FOR THE FIRST TIME, AUTOMATICALLY LOCKED ME OUT, MY KIDS INSIDE, WITH ITS OWN KEY AND MY PURSE AS WELL.

NHTSA ODI 11287605

I WAS TRAVELING FORWARD GOING ABOUT 25 MPH ON A RESIDENTIAL STREET WHEN SUDDENLY, AFTER GOING OVER A DIP, THE VEHICLE SEEMED TO DROP ON THE FRONT RIGHT HAND SIDE. SIMULTANEOUSLY, THE SIDE AIRBAGS (BOTH FRONT AND BACK) DEPLOYED. I COMPLETELY LOST CONTROL OF THE VEHICLE, BUT LUCKILY WAS ABLE TO COME TO A STOP ON THE SIDE OF THE ROAD. THE VEHICLE WAS UNABLE TO BE DRIVEN AWAY FROM THE ACCIDENT. WHEN I LOOKED AT MY FRONT TIRES THEY WERE NO LONGER TURNED THE SAME DIRECTION BUT THERE WAS NO NOTICEABLE DAMAGE TO THE FRONT END, TIRES, OR RIMS AT ALL. THE ONLY SYMPTOM THAT COMES TO MIND BEFORE THIS INCIDENT HAPPENING WAS THE FRONT RIGHT LOW PRESSURE TIRE LIGHT WOULD TURN ON. I WOULD PUT AIR IN IT, AND FIGURED I MUST HAVE RAN OVER A NAIL AND HAD A SLOW LEAK. DUE TO HOW VIOLENT THE ACCIDENT FELT GOING ONLY 25 MPH, IT MAKES ME WONDER IF THIS HAS HAPPENED BEFORE TO OTHER PEOPLE. IF I'D BEEN GOING 50 MPH OR MORE IT WOULD HAVE MOST DEFINITELY ROLLED, DAMAGING THE VEHICLE TO THE POINT OF NOT BEING ABLE TO REALLY IDENTIFY THE ROOT CAUSE. PLEASE LOOK INTO THIS. IT IS VERY DISTURBING.*DT *TR*JB*JB

NHTSA ODI 11279432

I LIVE IN HOWARD BEACH, NYC AND SAW AN ODD THING ON LINE INVOLVING A NYPD 106 WHICH IS OUR LOCAL PRECINCT THERE WHERE ONE OF THEIR CHEVROLET MODELS THERE HAD A LIKE MECHANICAL MALFUNCTION AND IT EXPLODED THERE. IT WAS SO CLOSE TO THAT THING IN 1996 WITH TWA FLIGHT 800 THERE REMEMBER THAT? BESIDES THAT, THEY HAD PHOTOS ON GOOGLE PHOTOS OF THE NYPD 106 CAR THERE ALL EXPLODED AND PARKED BY THE CURB WITH THE CAUSE A MECHANICAL MALFUNCTION LIKE REMEMBER TWA FLIGHT 800 IN 1996 THERE WITH THE PLANE THERE THE MECHANICAL MALFUNCTION MADE THE PLANE EXPLODE THERE. YES, I HOPE THIS DOES NOT CONTINUE. THERE IS A PHOTO OF IT ON GOOGLE PICTURES.

NHTSA ODI 11195694

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING, THE STEERING WHEEL SEIZED WHILE MAKING A LEFT TURN. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. KINGDOM CHEVROLET (6603 S WESTERN AVE, CHICAGO, IL 60636, (877) 921-8488) AND THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11194618

TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED AND TURNED OFF, AN EXPLOSION OCCURRED AND FLAMES APPEARED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND FAULKNER CHEVROLET (298 STOKE PARK RD, BETHLEHEM, PA) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.

NHTSA ODI 11193781

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, A DEER CROSSED THE ROAD. THE CONTACT HAD TO MAKE A SHARP LEFT TURN TO AVOID THE ANIMAL AND CRASHED INTO A HILL IN THE WOODS. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT RESTRAIN THE DRIVER. THE VEHICLE SUSTAINED FRONT END DAMAGE. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED BRUISED RIBS, AND INJURIES TO THE LEFT ARM AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,390. *TT UPDATED 11/28/18*JB

NHTSA ODI 11132439

RIGHT FRONT HEAD LIGHT LOW BEAM WIRE HARNESS BURNS COMPLETELY UP. I ALSO FOUND THE SAME SITUATION ON 3 OTHER 2014 IMPALA LIMITED WHILE LOOKING FOR A REPLACEMENT HARNESS IN TWO DIFFERENT SALVAGE YARDS. I THINK THIS IS SIGNIFICANT.

NHTSA ODI 11111319

I WAS PULLING INTO A PARKING SPACE HAD MY FOOT ON THE BRAKE AND THE CAR ACCELERATED QUICKLY. EVEN WITH MY FOOT ON THE BRAKE I COULDN'T STOP IT. THE CAR SLAMMED INTO A STONE PILLAR.

NHTSA ODI 11065462

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE HEADLIGHTS TURNED OFF AND ON. THE CONTACT MADE AN APPOINTMENT WITH MIKE SMITH BUICK GMC (6014 S TRANSIT RD, LOCKPORT, NY 14094, (716) 625-8235) FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED LAST YEAR. THE DEALER DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE, AND THE WIRES WERE BURNT AND CORRODED. THE CONTACT STATED THAT THE ELECTRICAL WIRING HARNESS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED BY A LETTER THAT WAS MAILED BY THE CONTACT, BUT NO RESPONSE WAS RECEIVED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

NHTSA ODI 11058065

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 70 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO THE BODY SHOP. THE VEHICLE WAS NOT DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT SUFFERED BACK, NECK, AND HEAD BRUISES THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE CONTACT HAD FOUR BRUISED VERTEBRAE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

NHTSA ODI 10899576

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED AND THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FIRE HYDRANT. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART. THE FRONT BUMPER WAS FRACTURED. THERE WERE NO INJURIES SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V450000 (STEERING) AND 14V409000 (STEERING). THE FAILURE MILEAGE WAS 72,000.

NHTSA ODI 10884794

HEAVY RAIN. SKIDDED ON PAVEMENT (BLACK TOP) HIT CONCRETE UTILITY POLE, AIR BAD DID NOT DEPLOY, HIT NOSE ON STEERING WHEEL. *TR

NHTSA ODI 10702415

TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE ENGAGED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

NHTSA ODI 10690320

TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE. THE CONTACT INDICATED THAT THE BRAKE PEDAL APPEARED TO BE STUCK AND COULD NOT BE DEPRESSED. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,100.

NHTSA ODI 10681566

I JUST HAD GOT MY NEW CAR THAT DAY. I WAS ON MY WAY HOME AND I WAS APPROACHING A STOP SIGN AND I TRIED BREAKING ABD I COULD NOT STOP SO I HAD TO GO ON TO THE CURB WHICH I SIDED WITH A TREE TO AVOID HITTING ANOTHER CAR IN FRONT OF ME OR KIDS RIDINGH IN STREET. I TOOK IT IN TO GET LOOKED AT AND THEY SAID THEY DIDN'T SEE ANYTHING WRONG WITH BREAKING. SO I KEPT DRIVING AFTER THAT AND IT IS STILL DOING SO I TOOK IT IN AGAIN AND THEY SAID THE SAME THING AGAIN WHICH IS MAKING REALLY UPSET BECAUSE I AM SCARED OF HURTING SOMEONE OR MYSELF AND KIDS WHEN IT DOES THAT. I AM SPENDING ALOT OF MONEY ON MY NEW CAR AND IM NOT HAPPY WITH IT. I CANT KEPT RUNNING INTO THINGS TO AVOID HITTING SOMEONE OR THING WHEN IT DOES NOT STOP. I HAVE CALLED THE DEALERSHIP AND LEFT MESSAGES FOR SERVICE MANGER WHICH HE HAS NOT RESPONDED BACK. *TR

NHTSA ODI 10637006

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, SMOKE STARTED TO EMIT FROM THE ENGINE COMPARTMENT. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPAIRED THE EXHAUST BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 634.

NHTSA ODI 10630764

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A RAPID LEFT TURN, THE STEERING WHEEL SEIZED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT ALSO STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND A CHIME SOUNDED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BURN FROM THE AIR BAG DEPLOYMENT AND DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

NHTSA ODI 10628813

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE AND SHORTLY AFTER A FIRE STARTED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE BRAKES, BRAKE PADS AND BRAKE LINES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING FURTHER INSPECTION OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

NHTSA ODI 10622353

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT WAS USING THE VEHICLE AS A RENTAL. THE CONTACT WAS DRIVING 20 MPH WHEN THE BRAKES INDEPENDENTLY SEIZED. THE VEHICLE CAME TO A COMPLETE STOP THEN EVENTUALLY RESUMED PROPER FUNCTION. THE NEXT DAY THE FAILURE RECURRED WHILE DRIVING 40 MPH, THE CONTACT HEARD 3 TO 4 BEEPS FOLLOWED BY THE BRAKES INDEPENDENTLY SEIZING. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

NHTSA ODI 10574799