What 698 owners told NHTSA about the 2014 Chevrolet Cruze Limited

TRUNK OPENS ON ITS OWN.... THE REMOTES ARE ON THE TABLE.. IT JUST STARTED DOING IT TODAY AND HAS DONE IT 3 TIMES IN THE PAST 3 HRS.

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THE RADIO DASHBOARD POWERS ON AND OFF (FREQUENTLY AT TIMES). IT APPEARED TO HAPPEN MORE WHEN THE CAR WAS STOPPED AT RED LIGHT. IT DIDN'T OCCUR OFTEN WHEN THE CAR WAS ON THE HIGHWAY ON CRUISE CONTROL. TWICE WHEN THIS HAPPENED, THE MAIN DASHBOARD WOULD DISPLAY THE FOLLOWING STATEMENT: "SERVICE STABILITRAK" THIS BEGIN HAPPENING ON JANUARY 29, 2017, AND IT HAS HAPPENED DAILY (AT LEAST ONCE) SINCE.

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YABBA DABBA DOO IS WHAT YOU'LL BE SAYING AFTER YOU ATTEMPT TO FLINTSTONE THIS HUNK OF JUNK FROM GM. SUCH A WASTE OF METAL. I'D LOVE TO SEE SOMEONE FROM CORPORATE ATTEMPT TO TAKE THEIR FAMILY WHO IS RECENTLY PARALYZED & A 13 YR OLD WHOSE HAD 4 OPEN HEART SURGERIES TRY TO PEDAL OFF THE FREEWAY BC IT SHUT OFF & ON WHILE OVERHEATING & TRYING TO PRY THE KEY OUT THE IGNITIIN. I'VE TOWED IT TO AND FROM THE DEALERSHIP TO SPEND MONEY I PRACTICALLY COUNTED IN CHANGE BECAUSE I LOST MY JOB DUE TO NO DEPENDABLE RIDE. STILL PAYING NOTES ON A CAR & MECHANIC FEES HAS TRULY SHOWN ME HOW SELFISH & GREEDY SOME CAN BE. I'M PASSED TO THE NEXT PERSON WHO KEEPS ME ON HOLD TO INFORM ME OF HOW TRULY SORRY THEY ARE THAT THEY CAN'T HELP. APPARENTLY GM FEELS IT'S SAFE SO HOW ABOUT COME SAVE ME FROM THIS HEADACHE, I'LL GLADLY LET YOU TEST DRIVE. MY FAVORITE SONG IS "EVERY LIGHT IN THE CAR IS IN"

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THE CAR TURNS OFF WHILE I AM DRIVING, NO MATTER WHERE I HAVE HAD IT TURN OFF ON THE EXPRESSWAY AND STREET WHILE IN DRIVE AND AT TIMES IT THE RPM IDLES WHILE IM AT THE STOP LIKE AND PARKED. I HAVE CONTACTED CHEVY BUT THEY DIDN'T WANT TO HONOR THE POWERTRAIN WARRANTY AND I WAS NOT TO TOLD NOT TO COME BACK TO RON CRAFT CHEVY. SO I TOOK IT TO MILLER AUTO BODY AND REPAIR, HERE IN HOUSTON, THEY RECOMMEND THAT I REPLACE THE ENGINE COVER I DID OUT OF MY OWN POCKET EVEN THOUGH ITS WAS SUPPOSED TO BE HONORED AT THE CHEVY DEALERSHIP UNDER POWERTRAIN. I STILL CONTINUE TO DRIVE THE CAR BUT IT STILL LOSSES POWER AND TURNS OFF WHILE IM DRIVING. LAST NIGHT THE BATTERY DIED, I REPLACED IT WITH A NEW TODAY BUT THE CAR STILL SHUTS DOWN AND STOPS WHILE I'M DRIVING. I DON'T KNOW WHAT TO DO AND WHY THIS IS HAPPENING AND WHY CHEVY ISN'T HONORING THE POWERTRAIN WARRANTY ON THE FAULTY ENGINE COMPONENTS, THE STABILITY TRACK STAYS AND THE CHECK ENGINE LIGHTS STAYS ON AND A TRACTION LIGHTS STAYS ON. I HAVE DONE REGULAR MAINTENANCE ON THIS CAR EVERY SINCE I BOUGHT IT, EVERY MAINTENANCE INSPECTIONS WERE ALL DONE BY CHEVY, I JUST DON'T UNDER STAND WHY THEY PLAY DUMB WHEN HONORING MY POWERTRAIN WARRANTY. *TR

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MY CAR HAS DIED 2 SEPARATE TIMES WHILE SITTING FOR MULTIPLE DAYS WITHOUT DRIVING (BATTERY WILL GO TO 0). 2 OTHER TIMES, I HAVE BEEN DRIVING, AND MY CAR WILL COMPLETELY SHUT DOWN. MY BATTERY GOES FROM 14.5-0 IN A MATTER OF SECONDS. IT FEELS LIKE SOMEONE SLAMS ON MY EMERGENCY BRAKE WHILE I AM DRIVING. IT IS INCREDIBLY DANGEROUS. I THEN ALWAYS HAVE TO HAVE MY VEHICLE TOWED BACK TO MY DEALERSHIP TO BE WORKED ON.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. ON ANOTHER OCCASION, THERE WAS AN ABNORMAL CLICKING NOISE AND THE VEHICLE STALLED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. THE VIN WAS NOT AVAILABLE.

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LOSS OF ELECTRICAL POWER TO INSTRUMENT CLUSTER AND RADIO AND POWER STEERING. IT CAN HAPPEN WHEN MOVING OR STANDING STILL OR TURNING.

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FOR THE ATLEAST 5 MONTHS MY CAR HAS BEEN STUGGLING TO ACCELERATE WHEN COMING FROM A STOP OR DRIVING ON BOTH CITY STREETS AND HIGHWAYS. ALSO MY RADIO WOULD GO OUT FOR SOME REASON WHILE DRIVING ON CITY STREETS.

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SEE PDF

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MY CRUZE DIESEL AROUND 30K MILES, HAD AN ELECTRICAL ISSUE WHICH RESULTED IN THE DEALERSHIP REPLACING THE RADIO AND OTHER ELECTRICAL NODES. AROUND 40K MILES THE BATTERY AND ALTERNATOR WENT BAD. NONE OF WHICH WERE COVERED BY THE DEALERSHIP SO I HAD TO PAY FOR IT MYSELF. SINCE 45K MILES, THE CAR HAS RANDOMLY POPPED UP A MESSAGE SAYING THE ENGINE POWER IS REDUCED. I TRAVEL TO LARGE URBAN AREAS AND THIS HAS HAPPENED TO ME IN THE WORST OF SITUATIONS AND I AM LUCKY TO BE ALIVE DUE TO THIS ISSUE. THIS NOW COMES ON OFTEN AND IS NOT COVERED BY THE CHEVY DEALERSHIP I WENT TO. I JUST PURCHASED THIS CAR IN 2014. SERIOUSLY CONSIDERING THE LEMON LAW

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER PERFORMED A DIAGNOSTIC, WHICH LOCATED SEVERAL FAILURE CODES AT THE IGNITION SWITCH, THROTTLE BODY POSITION, AND THE AIR FLOW SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.

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SOON AFTER PURCHASE IN 2014, MY CRUZE TURBO DIESEL STARTED HAVING MANY DIFFERENT ERRORS SHOWING ON THE DASH DISPLAY ANYWHERE FROM TRACTION CONTROL, POWER STEERING, AND OTHERS. AFTER MANY ATTEMPTS THROUGH LOCAL DEALERS, GM SENT A TECHNICIAN TO ME AND REPAIRED THAT ISSUE. NOW THERE HAS BEEN MANY ISSUES WITH THE CAR FLASHING ISSUES ON THE DASH ABOUT DIESEL EXHAUST FLUID POOR, PARTICULATE FILTER FULL NEED REGEN, AND FINALLY POWER DECREASED, WHICH I DID NOT HAVE HARDLY ANY ACCELERATION. I FOLLOWED EVERY PROCEDURE THE OWNERS MANUAL AND CAR TOLD ME TO DO, AND STILL DID NOT REGENERATE THE PARTICULATE FILTER. THE DEALER HAD TO FORCE A REGENERATION ON THE FILTER AND ORDER A DEF HEATER. IT SEEMS THAT THERE IS MANY ELECTRICAL ISSUES WITH THIS CAR AND ONCE ONE IS REPAIRED, ANOTHER ONE APPEARS. OTHER THAN THE ELECTRICAL / COMPUTER ISSUES WHICH IS UNPREDICTABLE, IT IS A GREAT CAR SINCE WE PURCHASED IT NEW.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH AND WHILE COMING INTO A TURN, THE VEHICLE STALLED. THE CONTACT ALSO STATED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

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MY CARS POWER STEERING WENT OUT WHILE I WAS DRIVING FOR SHORT BURSTS. I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT THE POWER CABLES TO THE BATTERY WENT BAD BUT THAT IT ISN'T COVERED UNDER WARRANTY. THIS CAR IS ONLY TWO YEARS OLD. THIS CAUSED ME TO HAVE A SMALL ACCIDENT BECAUSE THE POWER STEERING WENT OUT WHILE I WAS DRIVING AND ATTEMPTING TO MAKE A TURN.

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I WAS AT A STOP LIGHT AND HAD "REDUCED ENGINE POWER," "SERVICE STABILITRAK," COME ON AND THE RADIO WENT DEAD AND THE DASH LIGHTS WENT DEAD TOO. I AM REALLY CONCERNED ABOUT THIS HAPPENING ON THE HIGHWAY AT SPEED.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SERVICE POWER STEERING AND SERVICE VEHICLE STABILITY TRAC WARNING LIGHTS ILLUMINATED INTERMITTENTLY, AND THE RADIO FUNCTIONS FAILED INTERMITTENTLY ALSO. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

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2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TRANSMISSION SHIFT PROBLEMS. *SMD THE CONSUMER STATED IT TOOK A WHILE, BEFORE THE GEARS SHIFTED PROPERLY. ALSO, AT TIMES, THERE WAS A SMELL OF GAS AND COOLANT. THE BATTERY CABLES WERE CORRODED. *JB

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CAR RANDOMLY WILL SHUTOFF/JERK AND RESTART, SIMILAR TO TURNING OFF THE KEY AND TURNING IT BACK ON IMMEDIATELY. ALL OF THE DASH LIGHTS CAME ON AND WENT OFF, THE RADIO RESTARTED AND FROZE. VEHICLE LOST POWER ELECTRICALLY AND THE ENGINE SHUTOFF FOR A SPLIT SECOND. VEHICLE HAS ELECTRIC POWER STEERING THAT QUIT, DUE TO LOSS OF VEHICLE POWER. THIS OCCURRED WHILE COMING TO A STOP AT A STOP LIGHT, ALMOST STOPPED.

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DRIVING DOWN A ROAD ON THE FRIDAY MORNING. WHEN A DEER POPPED UP IN FRONT OF ME. I HIT THE DEER ON CRUISE CONTROL GOING 70 MPH; BUT WAS HARD BRAKING TO AVOID THE DEER. THE VEHICLE CLIPPED THE DEER ON THE FRONT LEFT SIDE OF THE CAR BY THE HOOD. THE AIRBAGS DID NOT DEPLOY, MEANING IT WASN'T EVEN A BIG IMPACT. SO I PULLED OVER TO CALL AUTHORITIES WHEN THE CAR BEGAN TO SMOKE. SHORTLY AFTER, ESTIMATED TWO MINUTES, THE VEHICLE CAUGHT FIRE. THE FIRE BEGIN ON THE FRONT LEFT SIDE OF WHERE THE BATTERY WAS LOCATED. IT COMPLETELY BURNED DOWN THE CAR. NOT SURE HOW HITTING A DEER, WOULD NOT SET OFF THE AIR BAGS AND ALSO START A FIRE. LUCKILY I WAS ABLE TO MAKE IT OUT WITH NO INJURIES.

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2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO IGNITION KEY PROBLEMS. *SMD THE CONSUMER STATED A FEW DAYS AFTER THE VEHICLE WAS PURCHASED THE IGNITION SWITCH TURNED OFF BY ITSELF WHILE MERGING ONTO THE HIGHWAY. THE CONSUMER STATED HER HUSBAND'S RING WAS HOLDING MANY KEYS AND IT APPEARED THAT ONE BECAME WEDGED ON THE STEERING COLUMN. *JB

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THE CAR WAS CRANKED WITH REMOTE START, CHILD WAS PUT IN THE CAR, FRONT DOOR WAS CLOSED BY THE WIND WITH KEYS IN THE CAR, ACTUALLY TWO SETS OF KEYS WITH A KEY FOR THE VEHICLE ON THE SETS, AND ALL OF THE DOORS LOCKED NOT RECOGNIZING THESE KEYS WITH THE CAR CRANKED AND THE A CHILD IN THE CAR. THIS IS A SAFETY HAZARD AND DEFECT FOR CERTAIN THAT NEEDS TO BE FIXED IMMEDIATELY. *JS

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED BUT WAS ABLE TO BE RESTARTED. THE CONTACT ALSO STATED THAT WHEN ATTEMPTING TO DRIVE THE VEHICLE, THE VEHICLE JERKED INCESSANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED, THERE WAS AN ABNORMAL BURNING ODOR INSIDE THE CABIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/31/15*CN UPDATED 9/20/2017*CN

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3RD TIME SINCE PURCHASING IN MARCH 2014 THAT HEATER AND OR AIR CONDITIONING HAS STOPPED WORKING. WAS TOLD FIRST 2 TIMES THAT IT WAS THE MOTOR AND SENSOR, THOSE WERE REPLACED NOW WHILE MAKING YET ANOTHER ROAD TRIP 4 HOURS FROM OUR HOME WITH OUR CHILD THE HEAT WENT OUT. HEATER WILL NOT BLOW WARM AIR OR ANY AIR FOR THAT MATTER AND DEFROSTED WILL NOT WORK RESULTING IN US STOPPING EVERY FEW MILES TO MANUALLY WIPE THE WINDSHIELD DOWN. *TR

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WATER PUMP HAD TO BE REPLACED DUE TO LEAK, COMPUTER REPROGRAMED TO FIX STEERING WHEEL CATCH, BATTERY TERMINAL CABLE REPLACED FOR UNKNOWN REASON. ALL THIS ON A BRAND NEW 2014 CRUZE. WTF? NOT TO MENTION INITIAL DRIVE SHAFT REPAIRS. THOUGHT THIS WAS AN AMERICAN MADE CAR WITH QUALITY AMERICAN PARTS, WORST FIRST NEW CAR BUYER EXPERIENCE EVER. MAKE IT RIGHT GM. *TR

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CAN'T REMOVE KEY WHEN CAR IS IN PARK. TWO DIFFERENT TIMES NOW. ALSO CAR WITH 900 MILES ON IT FAILED TO START AND KEY WAS STUCK THIS TIME ALSO. TOW TRUCK DRIVER CALLED, HE ALSO COULD NOT REMOVE KEY. CHECKED CAR FOR ANYTHING LEFT ON, FOUND NOTHING. JUMPED CAR, IT STARTED, HE MOVED THE SHIFTER LEVER ROUGHLY SEVERAL TIMES, KEY CAME OUT. TOLD US NOT TO TURN CAR OFF AND TAKE IT TO DEALERSHIP. DRIVER THOUGHT BATTERY WAS BAD ALSO. TOOK CAR IN. THEY KEPT CAR THREE DAYS. WERE TOLD TWICE BY SERVICE MAN BATTERY HAD A BAD CELL. WHEN CALLED TO PICK UP CAR, SERVICE TOLD US WE MUST HAVE LEFT SOMETHING ON. THAT NOTHING WAS WRONG. AND WE MUST NOT HAVE SHIFTER IN PARK. LEFT DEALERSHIP, NO BATTERY REPLACED, NO REAL ANSWER TO WHY KEY DIDN'T COME OUT. DID NOT EVEN PUT CAR ON A CHARGER TO GET BATTERY BACK TO 100%. *TR

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