What 698 owners told NHTSA about the 2014 Chevrolet Cruze Limited

I purchased this chevrolet cruze2014 in 2021 of november now I have an unsafe vehicle I have took it to have it looked at and now they want me to pay 1,600 for damages that I have not created tension belts and assembly problem and an oil pan that is cracked this also have struts and other suspension problems that need to be address I will like to see if their is any way to have this problem taken care of so that it is not all on me I don't feel like getting into a dangerous car and kill myself or other people please help me my name is [XXX] phone number is [XXX] so that I may get these problems fix so I can have a decent car I purchased it from American car center and now they are giving me problems on fixing this car that they sold me with these problems INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11431503

The contact owned a 2014 Chevrolet Cruze. The contact stated that while driving 62 mph when the contact noticed other drivers flashing their lights, therefore, they decided to pull over to the side of the road. When they pulled over they noticed that there was smoke coming through the vents of the vehicle. The vehicle's touchscreen on the dashboard that controls the radio as well as a few other functions went blank and the actual physical rubber parts of the screen began to melt. The contact turned off the vehicle and got out of the vehicle when the vehicle suddenly caught on actual fire. The fire department extinguished what was left of the fire after the contact's efforts. A police report was filed. The contact had received a burn to their arm. There was no medical attention needed. The vehicle was towed and deemed totaled. The contact had not spoken to the dealership. The manufacturer was not made aware of the issue. The approximate failure mileage was 148,000.

NHTSA ODI 11430478

My radio was getting hot all the time I had a touch screen the dash would get hot and the glove box on top got hot. The sides of consoles would get hot to. I think my car had no engine shield it only happen when my car was running other ppl with 2014 cruzes say the samething.

NHTSA ODI 11430490

Vehicle overheated, oil and coolant mixing in. The mentioned vehicle may stall on the road causing traffic hazard to its occupants, and the driving public around it. The engine oil is visibly mixing in with the engine coolant at this point. The temperature gage showed higher than normal level, then steam/smoke came out of the engine compartment as oil and coolant spew out of the closed coolant tank.

NHTSA ODI 11422695

Turbochargers are very known to go out or lag, causing vehicle to not go be able to up to speed , or suddenly drop speed on highway.

NHTSA ODI 11421917

Vehicle moves very slow because of turbo failure with a four cylinder.

NHTSA ODI 11421209

My engine light came on and I took it to two different local mechanics and both confirmed the issue was the catalyst converter. One informed there was a recall and after some research found it was true. I called my dealership and they told me it was vin specific and that mine was not pulling up any recalls. I search on this website and indeed no recalls. This issue started at around 50k miles and they did not want to take any responsibility. It is what it is but I plan to drive the car like that as long as I can.

NHTSA ODI 11420612

Unknown, all I am aware of is that a large rock was on the highway and the vehicle infront of me kicked it up, and then my own tires kicked it up and caused issues with the catalytic converter.

NHTSA ODI 11420497

The contact owns a 2014 Chevrolet Cruze. The contact stated that while in the drive position and attempting to park, the vehicle unintendedly accelerated and lunged forward. The driver immediately removed the ignition key to turn off the vehicle. During the failure, the brake pedal was being pressed. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The contact indicated that the failure had occurred on several occasions. The manufacturer was not yet notified of the failure. The failure mileage was 36,597. The consumer stated she no longer owns this vehicle. THE CONSUMER STATED THE MANUFACTURER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS RETURNED WITHOUT ANY FURTHER EFFORT TO REPAIR THE FAILURE. Consumer no longer owns the vehicle.*JB

NHTSA ODI 11419937

The contact's daughter owns a 2014 Chevrolet Cruze. The contact stated that his daughter called him while at a stoplight to inform him that the vehicle lost power steering without warning. The contact informed his daughter to restart the vehicle while at the stoplight and to park the vehicle so that he could meet her. The contact arrived at the scene to inspect the vehicle and found no fault with the vehicle. The contact followed his daughter to her destination without further incident. The manufacturer was notified of the failure and provided a case number. The contact was also informed that a representative would call him for further assistance. The contact received a call back from a representative who left a message asking how he would like to resolve the matter. The contact had yet to respond to the manufacturer. Upon investigation, the contact discovered NHTSA Campaign Number: 15V442000 (Steering) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 134,000.

NHTSA ODI 11418902

The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at 70 mph, the vehicle lost motive power without warning. The contact attempted to steer the vehicle to the shoulder of the highway but was unsuccessful. A fellow motorist assisted the contact in successfully moving the vehicle off the highway and onto the shoulder. Due to the failure, the contact had the vehicle towed to an independent mechanic and the vehicle was diagnosed with engine failure. Neither the manufacturer nor the dealer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.

NHTSA ODI 11418386

This morning, I was making a right turn into a neighborhood when I hit a small hole in the road and the car turned off. It alerted me that it was power steering and airbags. Now when I drive into my driveway it may turn off because of the curb, when I turn into work it may turn off because there is a small area where the road has small holes.

NHTSA ODI 11418043

WINDSHIELD LINKAGE FAILS WHILE IN USE( DRIVING IN RAINSTORM) LEAVING DRIVER WITH NO WIPERS ON DRIVERS SIDE

NHTSA ODI 11416303

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT UNDISCLOSED SPEEDS, THE STEERING WHEEL WAS VERY LOOSE. ADDITIONALLY, WHILE DRIVING THERE WAS AN ABNORMAL POPPING AND METALLIC SOUND DETECTED. THE VEHICLE LOSS MOTIVE POWER WHILE ACCELERATING, WITH THE CHECK ENGINE WARNING LIGHT, TRACTION CONTROL AND TPMS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE MAP SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO GENESIS CHEVROLET (21800 GRATIOT AVE, EASTPOINTE, MI 48021, (586) 804-7977) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRICAL CLUSTER, BRAKES, WATER PUMP, NEGATIVE BATTERY CABLE, BODY CONTROL MODULE, AND COOLANT LEAK NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TAKEN TO HAMILTON CHEVROLET (5800 E. 14 MILE RD, WARREN, MI 48092, (586) 838-1537) AND DIAGNOSED WITH A LEAKING ASSEMBLY CAMSHAFT COVER, BELT TENSIONER, AND DRIVE BELT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 82,517.

NHTSA ODI 11414492

THE DRIVERS SIDE WIPER WOULD NOT WORK WHEN STARTED TODAY WHILE IT WAS RAINING WHILE PARKED IN MY DRIVEWAY. I TOOK THE COVER OFF OF THE ESCUTCHEON ABOVE THE WIPERS TO SEE WHY THE ARM WAS NOT BEING DRIVEN BY THE MOTOR. THE ARM MOVED FREELY BACK AND FORTH ON THE WINDSHIELD. THE SHORT ARM FROM THE WIPER MOTOR TO THE DRIVE PLATE FOR THE WIPER WAS OFF. THE ARM WOULD NOT SNAP BACK IN PLACE. IT APPEARS THAT THE PLASTIC KNUCKLE HAS FAILED. WHEN SEARCHING FOR WIPER FAILURES IN THE CRUZE MOST OF THE COMPLAINTS WERE FOR THIS IDENTICAL FAILURE. MANY OWNERS WERE DRIVING ON THE ROAD WHEN IT FAILED AND I WAS FORTUNATE THAT IT FAILED BEFORE I LEFT FOR WORK AS IT WOULD HAVE FAILED WHILE DRIVING IN TRAFFIC. THERE ARE NO RECALLS LISTED FOR THIS DEFECTIVE PART. SINCE IS AN IMPORTANT SAFETY ISSUE I DETERMINED IT IS BEST TO MAKE THIS FORMAL COMPLAINT. THE PART NUMBER FOR THE WIPER LINKAGE IS 95971326 AND THIS IS WHAT NEEDS TO BE REPLACED. THE ATTACHED PHOTOS SHOW THE ARM OFF IN #1 AND #3 WHILE #2 SHOWS THE POSITION WHERE IT IS NORMALLY.

NHTSA ODI 11413699

HEAD GASKET BLOWN LOSING COOLANT

NHTSA ODI 11413084

WHILE IN DRIVE, RADIO, DASH LIGHTS AND TURN SIGNALS RANDOMLY SHUT OFF. NOT SURE IF TURN SIGNALS ARE WORKING EVEN THOUGH NO SOUND - PRAYING OTHER DRIVERS CAN SEE WHEN I'M TURNING?? SOMETIMES I'M JUST SITTING AT A RED LIGHT AND EVERYTHING GOES QUIET. THE LENGTH OF TIME VARIES, SO IT CAN BE STARTLING WHEN EVERYTHING SUDDENLY COMES BACK ON. THIS HAS HAPPENED MANY TIMES OVER THE PAST FEW MONTHS. OVERALL, MAY SOUND INSIGNIFICANT, BUT THE (WORKING??) TURN SIGNALS IS A SAFETY ISSUE!!

NHTSA ODI 11408440

WHEN PARKING THE CAR AND SHIFTING THE GEAR SELECTOR TO THE P POSITION, THE VEHICLE FAILS TO RECOGNIZE THE CAR IS IN PARK - AN ERROR MESSAGE APPEARS THAT STATES 'SHIFT TO PARK'. THE CAR WILL NOT SHUT OFF AS IT DOESN'T RECOGNIZE THE CAR IS IN PARK. I HAVE HAD NO CHOICE, BUT TO LEAVE THE CAR RUNNING WHILE I WENT INTO WORK SINCE IT WOULD NOT ALLOW ME TO TURN IT OFF. ALSO, WHEN THIS HAPPENS I CANNOT PARK THE CAR IN MY GARAGE AS THE EXHAUST FUMES FILL THE GARAGE. THE PROBLEM IS SPORADIC AND HAPPENS ABOUT 70% OF THE TIME THAT I DRIVE THE CAR.

NHTSA ODI 11408157

STABILTRAK SERVICE WARNING, RADIO SCREEN TURNING ON AND OFF AS WELL AS MUTING OF TURN SIGNAL ALL AT THE SAME TIME. HAPPENS SEVERAL TIMES A DAY. NEW BATTERY IN 2020.

NHTSA ODI 11403542

THIS HAS OCCUR MORE THAN A HANDFUL OF TIMES. THIS IS THE MOST RECENT ONE, I STOPPED AT THE GAS STATION TURNED OFF MY CAR AND WHEN I WENT TO START IT NOTHING WAS WORKING NO LIGHTS, NO POWER ANYWHERE. I WIGGLED THE BATTERY CABLE AND IT CAME BACK ON BUT, I HAD TO TURN THE KEY ON AND OFF MULTIPLE TIMES FOR IT TO FINALLY START. AS I'M LEAVING THE GAS STATION I TURN TO THE LEFT AND I HAVE NO POWER STEERING NONE WHATSOEVER. THEN IT CAME BACK SECONDS LATER I WAS DRIVING STRAIGHT AND THE WHEEL JERKED ON ITS ON AND IT SAID SERVICE POWER STEERING AND ONCE AGAIN I HAD NO POWER STEERING. IT WENT OFF MOMENTS LATER. WHEN I GOT TO MY DESTINATION IT LOST ALL POWER AGAIN.

NHTSA ODI 11400094

I REPLACED THE ENGINE ALREADY WITHIN AN YEAR OF HAVING IT AND NOW MY TURBO BLEW AND MY HEAD GASKET BLEW AS WELL

NHTSA ODI 11399812

THIS CAR IS CRAZY. STARTS ON ITS OWN IF KEY LEFT IN IGNITION. RADIO GOES ON AND OFF CONSTANTLY. POWER STEERING TRIES TO GO OUT. LIGHTS UP LIKE A CHRISTMAS TREE. I FEAR FOR MY LIFE AND IT NEEDS A RECALL.

NHTSA ODI 11398996

RADIO GOES OUT INTERMITTENTLY AND CAN'T HERE BLINKER WHILE DRIVING

NHTSA ODI 11397857

I AM HAVING THREE TYPES OF ISSUES WITH MY CRUZE IT HAS BEEN POPPING THE TRUNK OPEN AND WHEN I GET TO ABOUT 10 MILES PER HOUR IT MAKES A VERY LOUD SHIFTING SOUND AND MY LATEST IS WHEN I PUT FUEL IN IT THE CAR ACTS LIKE IT DOESN'T WANT TO START BACK UP WHEN I GET IT RUNNING I HAVE TO LET IT SIT TURNED OFF FOR ABOUT TEN MINUTES WHICH IS A PAIN I HAVE ALWAYS BOUGHT CHEVY PRODUCTS AND WOULD LIKE TO IN THE FUTURE BUT IF I DON'T GET ANY REPLY TO MY CONCERN I MAY HAVE TO LOOK AT OTHER OPTIONS

NHTSA ODI 11397451

I ENTERED A GROCERY STORE PARKING LOT AND DROVE TO THE FAR END TO PARK. AS I WAS PULLING INTO A SPOT AND SLOWED TO ABOUT 2 OR 3 MILES AN HOUR TO STOP THE VEHICLE AND EXIT THE CAR IT SUDDENLY TOOK OFF AT A VERY FAST SPEED. I COULD NOT STOP IT USING THE BRAKES. THE CAR WENT UP AND OVER A GRASSY ISLAND THAT HAD ABOUT A FOOT OF FROZEN SNOW(ICE) ON IT. THE CAR FLEW OFF THE ISLAND AND CONTINUED AT THIS HIGH SPEED HEADING TOWARD A HILL. AS THIS WAS HAPPENING I WAS TRYING TO STOP THE CAR USING THE BRAKE TO NO AVAIL. BY THE GRACE OF GOD THE CAR STOPPED ABOUT TEN FEET BEFORE SLAMMING INTO THE HILL. A TOW TRUCK WAS CALLED AND THE CAR WAS TAKEN TO OUR MECHANIC. UPON COMPLETION OF THE REPAIRS NEEDED TO THE ITEMS DAMAGED UNDER THE CAR I AM ABLE TO DRIVE IT AGAIN. THE MECHANIC'S INVOICE READS RUN AWAY CAR AND LISTS THESE REPAIRS: THROTTLE BODY AND /OR GASKET--REMOVE AND REPLACE & CLEAN - 1.4L ENG.TURBOCHARGER, ACCELERATOR PEDAL - REMOVE AND REPLACE - ACCELERATOR FOOT PEDAL.

NHTSA ODI 11396741