What 698 owners told NHTSA about the 2014 Chevrolet Cruze Limited

AFTER THE VEHICLE STARTED WITH CLUTCH FULLY DEPRESSED, I PUT THE CAR INTO 1ST GEAR IT LUNGED FORWARD ABOUT AN INCH AND NOW IT WILL NOT ENGAGE IN ANY GEAR. CAR ONLY HAS 53,000 MILES ON IT. I CAN LET THE CLUTCH OUT COMPLETELY WHILE IN GEAR AND LET OFF THE BREAK AND THERE SEEMS TO BE ALMOST A GRINDING WHILE DEPRESSING THE CLUTCH, THEN I HAVE THE CLUTCH FULLY LET OUT AND THE CAR GOES NOWHERE.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED DECELERATION WHILE DRIVING APPROXIMATELY 65 MPH. THE CONTACT DROVE TO A SAFE LOCATION AND THE VEHICLE WOULD NOT RESPOND EVEN WHEN SHIFTED TO A DIFFERENT GEAR. LANDERS CHEVROLET OF NORMAN (1221 ED NOBLE PKWY, NORMAN, OK) WAS CONTACTED AND DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

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ENGINE OIL COOLER FAILURE. HOUSING IS LEAKING ON OUTSIDE OF THE ENGINE BLOCK THAT PART IS BOLTED TO. NOT SURE WHEN LEAK STARTED AND IF THE VEHICLE WAS MOVING OR STATIONARY. THIS PART WAS COVERED ON 2011 AND 2012 MODEL BUT WRITTEN OUT OF WARRANTY FOR 2013 AND LATER MODELS. DEALERSHIP KEEP INVENTORY ON THIS PART DUE TO FREQUENT REPLACEMENT NEEDS. CHEVROLET KNEW THE PART HAS PROBLEMS INSTEAD OF REPAIRING THE ISSUE WITH THE PART THEY HAVE REMOVED IT FROM POWERTRAIN WARRANTY EVEN THOUGH IT IS PART OF THE POWERTRAIN. THIS REPAIR COST OVER ONE THOUSAND DOLLARS ON VEHICLES THAT ARE STILL UNDER POWERTRAIN WARRANTY. THE WATER PUMP HAS SPECIAL COVERAGE ADJUSTMENT ( HTTPS://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/UCM507379/SB-10057265-3557.PDF). I BELIEVE THE ISSUE WITH THE OIL COOLER IS VERY SIMILAR TO THE WATER PUMP ISSUE. GOING THROUGH CHEVROLET CRUZE TALK FORUM AND READING ISSUE AFTER ISSUE ONLINE FURTHER SHOWS MINE IS NOT AN ISOLATED INCIDENT.

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THE TURBO/ SUPER CHARGER UNDERBOOST HAS MALFUNCTIONED AND IS CAUSING A SIGNIFICANT REPAIR COST.

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I HAVE HAVE TO HAVE A PCV VALUE COVER/INTAKE MANIFOLD REPLACED IN MY CAR 3 TIMES. MY CAR IS COVERED UNDER WARRANTY BUT THAT WARRANTY WILL EXPIRE. I WILL HAVE TO HAVE IS REPLACED AGAIN AT SOME AND IT SEEMS THAT NO ONE IS ASKING WHY THIS PART HAS TO BE REPLACED SO FREQUENTLY IN A CAR THAT IS LESS THAN 5 YEAR OLD. THERE IS A CODE THAT APPEARS BUT IT IS MONTHS AFTER THE CAR STARTS TO SURGE WHEN YOU TURN IT ON AND FEEL LIKE IT IS GOING TO CUT OUT WHEN IDLING. I LIVE IN THE CITY AND CANNOT HESITATE TO DRIVE WHEN THE LIGHT TURNS AS IT MAY CAUSE AN ACCIDENT.

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"TAKARA RECALL" MY 14 CHEVY CRUZE TURBO WHEN OUT, THERE IS A RECALL ON SOME OF THE 14 CHEVY CRUZE BUT THE CUT OFF DATE WAS IN MARCH AND MY CAR WAS MANUFACTURED IN JUNE. CAR HAS TOTALED LOSS OF POWER AND STARTING TO SMELL OIL BURNING

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WHILE DRIVING TRYING TO ACCELERATE CARS HESITATES THAN DRIVES NORMALLY DEALER CLAIMS CAR IS FINE WAS CHECK BY THEIR MECHANIC BEFORE BEING SOLD. WHEN DRIVING ON FREEWAY TO CHANGE LANES CAR HESITATES WHEN TRYING TO ACCELERATE. FEELS LIKE POWER IS DELAYED.

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NO CRANK OR START 13 BODY CONTROL MODULE CODES,CONTROL MODULE BAD OR WIRING SHORT.

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TRANSMISSION FAILED (3RD GEAR NOT WORKING) ON APRIL 7,2017. CAR HAD 70,384 MILES AT TIME OF FAILURE. CAR HAS A TRANSFERABLE 5YR/100,000 POWERTRAIN WARRANTY. BECAUSE THE INITIAL FAILURE WAS DIAGNOSED BY MY LOCAL LICENSED REPAIR FACILITY, GM WILL NOT HONOR POWERTRAIN WARRANTY UNTIL IT WAS VERIFIED BY A AUTHORIZED CHEVROLET DEALERSHIP. THAT VERIFICATION WAS PERFORMED TODAY, MAY 30, 2017... VEHICLE CURRENTLY HAS 74,000+/- MILES. WHEN I SPOKE BY PHONE WITH GM CUSTOMER SERVICE ON APRIL 24,2017, GM ASSIGNED A CHASE FILE AND SAID THAT UPON VERIFICATION OF THE FAILURE BY AN AUTHORIZED CHEVROLET DEALER, THEY (GM) WOULD WORK WITH ME TO DETERMINE A LEVEL OF MONETARY PARTICIPATION FOR THE REPAIR. I CALLED GM TODAY, UPON WORD FROM THE CHEVY DEALER THAT THEY DID INDEED VERIFY THE FAILURE OF THE TRANSMISSIONS 3RD GEAR. NOW, GM INFORMS ME THAT THEY WILL NOT HONOR THE WARRANTY AND ALL COSTS MUST BE COVERED BY THE VEHICLE OWNER. THIS IS NOT RIGHT. I AM ATTACHING A FILE OF THE RECEIPT FROM THE INITIAL EVALUATION PERFORMED AT MY LOCAL REPAIR SHOP.

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ON 7/28/16 THIS MANUAL TRANSMISSION CAR WOULD NOT GO INTO REVERSE. A LOCAL CHEVY DEALERSHIP REPLACED THE SHIFT CABLE TO SOLVE THE PROBLEM. ON 9/28/16, THE CAR AGAIN WOULD NOT GO INTO REVERSE. THE SHIFT CABLE WAS REPLACED AGAIN. A FEW DAYS LATER, NO REVERSE. WHEN CHECKED OUT AGAIN, REVERSE WORKED! NOW THIS PAST WEEK, IT WOULDN'T SHIFT INTO 3RD, 4TH, OR 5TH GEARS WHILE DRIVING. WHILE IN 3RD, 4TH OR 5TH GEAR, THE TACH RPM WAS JUMPING ALL OVER THE DIAL.THE CAR COULD ONLY BE DRIVEN IN 2ND GEAR DOING 15MPH ON A 50MPH ROAD. IT SUBSEQUENTLY STALLED OUT. A DAY LATER IT DID NOT SHIFT INTO ANY GEAR.CAR BACK AT DEALERSHIP. PHONE CALL REFERENCE # 1068173.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE THE VEHICLE WAS BEING PARKED, IT BEGAN TO DRIFT IN THE OPPOSITE DIRECTION INDEPENDENTLY. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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THE CAR TURNS OFF WHILE I AM DRIVING, NO MATTER WHERE I HAVE HAD IT TURN OFF ON THE EXPRESSWAY AND STREET WHILE IN DRIVE AND AT TIMES IT THE RPM IDLES WHILE IM AT THE STOP LIKE AND PARKED. I HAVE CONTACTED CHEVY BUT THEY DIDN'T WANT TO HONOR THE POWERTRAIN WARRANTY AND I WAS NOT TO TOLD NOT TO COME BACK TO RON CRAFT CHEVY. SO I TOOK IT TO MILLER AUTO BODY AND REPAIR, HERE IN HOUSTON, THEY RECOMMEND THAT I REPLACE THE ENGINE COVER I DID OUT OF MY OWN POCKET EVEN THOUGH ITS WAS SUPPOSED TO BE HONORED AT THE CHEVY DEALERSHIP UNDER POWERTRAIN. I STILL CONTINUE TO DRIVE THE CAR BUT IT STILL LOSSES POWER AND TURNS OFF WHILE IM DRIVING. LAST NIGHT THE BATTERY DIED, I REPLACED IT WITH A NEW TODAY BUT THE CAR STILL SHUTS DOWN AND STOPS WHILE I'M DRIVING. I DON'T KNOW WHAT TO DO AND WHY THIS IS HAPPENING AND WHY CHEVY ISN'T HONORING THE POWERTRAIN WARRANTY ON THE FAULTY ENGINE COMPONENTS, THE STABILITY TRACK STAYS AND THE CHECK ENGINE LIGHTS STAYS ON AND A TRACTION LIGHTS STAYS ON. I HAVE DONE REGULAR MAINTENANCE ON THIS CAR EVERY SINCE I BOUGHT IT, EVERY MAINTENANCE INSPECTIONS WERE ALL DONE BY CHEVY, I JUST DON'T UNDER STAND WHY THEY PLAY DUMB WHEN HONORING MY POWERTRAIN WARRANTY. *TR

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE ACCELERATING FROM A STOP, THE VEHICLE SURGED FORWARD INADVERTENTLY AT DIFFERENT TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,386. UPDATED 01/11/2017*CT CONSUMER STATED IT HAPPENED AGAIN AFTER BEING CHECKED BY DEALER (DAY AFTER WAS CHECKED). UPDATED 6/25/18*JB

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THE VEHICLE'S DEF SENSOR WENT BAD, RESULTING IN THE VEHICLE ENTERING "LIMP MODE" AFTER 100 MILES. AS THIS VEHICLE IS DIESEL, IT IS USED TO COMMUTE LONG DISTANCES (100 MILES EACH WAY.) THIS CAUSED THE VEHICLE TO NOT BE CAPABLE OF DRIVING A SAFE SPEED ON THE HIGHWAY. THIS VEHICLE IS LESS THAN 2 YEARS OLD, NO SENSORS SHOULD BE GOING BAD AFTER TWO YEARS. THE "FIX" PROVIDED BY THE MANUFACTURER IS TO REPLACE THE WHOLE DEF TANK WITH A NEW UPDATED TANK (INCLUDING SENSOR) AND AN ACCOMPANYING MODULE. AS I DRIVE RELATIVELY LONG DISTANCES, MY WARRANTY IS UP, RESULTING IN THIS "FIX" TO COME OUT OF MY POCKET. AFTER REVIEWING MANY ONLINE FORUMS, IT APPEARS THAT THIS IS A COMMON ISSUE.

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TRANSMISSION DOWNSHIFTING HARSHLY FROM 4-3 THEN 3-2. THROWS YOU FORWARD AND I FEEL LIKE I HAVE WHIPLASH FROM IT. TOOK IT TO CHEVY DEALER TWICE AND THEY SAID ITS FINE. IT IS NOT FINE.

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MY CAR LOSES ACCELERATION WHEN DRIVING. IT ALMOST STOPS IN THE MIDDLE OF THE STREET. I AM TRYING TO GO BUT WHEN I PUT MY FOOT ON THE GAS IT DOESN'T GO. I HEAR SOMETHING UNDERNEATH WHEN I TRY TO PUT MY PUT ON THE GAS.

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ON APRIL 21 2015, RIGHT REAR BRAKE WAS SQUEALING TOOK TO DEALERSHIP AND THEY CLEANED AND ADJUSTED REAR BRAKES. CAR HAD 21804 MILES AT THE TIME. ON MAY 10, 2016 TOOK CAR BACK TO THE DEALERSHIP HAD 559990 MILES THE CAR STARTED TO OVER HEAT. THE WATER PUMP WAS LEAKING AND THEY REPLACED THE PUMP. BACK TO THE DEALERSHIP ON MAY 31, 2016 57300 MILES CHECK ENGINE LIGHT WAS ON AND CAR HAD A MISS. IT HAD A LEADING VALVE COVER AND INTAKE MANIFOLD.

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2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO FRONT AXLE RIGHT HALF SHAFT FRACTURE RECALL REPLACEMENT PARTS ISSUE. *SMD THE CONSUMER RECEIVED THE RECALL NOTICE IN MAY 2014. HOWEVER, THE AXLE WASN'T REPLACED UNTIL AUGUST 2014. THE CONSUMER STATED THE DEALER SHOULDN'T HAVE ALLOWED HER TO CONTINUE TO DRIVE THE VEHICLE. ON OCTOBER 16, 2014 ANOTHER DEALER FOUND THE RIGHT FRONT AXLE OUTER CV BOO LEAKING, THROWING GREASE ON THE RIGHT FRONT BRAKE. CAUSING THE BRAKE TO BECOME CONTAMINATED AND DIFFICULT TO GRAB. THE RIGHT FRONT AXLE SHAFT ASSEMBLY AND FRONT BRAKE PADS WERE REPLACED. *JB

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LETTER FROM CONGRESSWOMAN COMSTOCK ON BEHALF OF CONSTITUENT RE CHEVY CRUZ ENGINEERING FAILURE OF THE CONSTRUCTION OF THE VEHICLE. *SMD THE CONSUMER STATED SHE WAS NOT AWARE OF RECALLS 14V092000 AND 14V151000; POWER TRAIN THAT WERE ISSUED ON MARCH 31, 2014 AND NO ONE AT THE DEALER BROUGHT IT TO HER ATTENTION. SHE PURCHASED THE VEHICLE ON JULY 3, 2014. ON DECEMBER 26, 2015, SHE EXPERIENCED COMPLETE ENGINE FAILURE. THE DEALER REPLACED THE ENGINE. HOWEVER, ON FEBRUARY 1, 2016, THE VEHICLE LOST ALL POWER WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER. *JB

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I CURRENTLY OWN A 2014 CHEVROLET CRUZE LS THAT I HAVE OWNED FOR A YEAR WITH 59,000 MILES. IN THIS VEHICLE I HAVE BEEN EXPERIENCING POWER LOSS WHILE ACCELERATING ON INTERSTATE, TRANSMISSION DISENGAGES AND REENGAGES AND JERKS VERY HARD WHILE TRYING TO ACCELERATE. IT WILL NOT ACCELERATE MORE THAN 45 MPH ON INTERSTATE. IT WILL THEN OPERATE NORMALLY AFTER ABOUT 5-10 MILES AFTER TRANSMISSION DISENGAGES AND REENGAGES. ALSO HAS NO POWER OR ACCELERATION WHILE A/C IS ON.

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I BOUGHT A 2014 CHEVY CRUZE LAST YEAR. 2 DAYS AGO THE 'SERVICE STABILITRAK' LIGHT CAME ON AND THE CAR STARTED HESITATING AND JERKING. WE TOOK IT IN THE NEXT DAY FOR SERVICE AND THEY TOLD US THAT THERE MAY BE A RECALL PENDING, BUT BECAUSE THE LIGHT HAD GONE BACK OFF THEY WOULDN'T DO ANYTHING ABOUT IT. I AM AFRAID OF THIS HAPPENING AGAIN WHILE IN TRAFFIC, AND IM NOT SURE WHAT TO DO NEXT. THEY NEED TO DO A RECALL ASAP ON THIS SYSTEM BEFORE SOMEONE IS INJURED. WE FEEL VERY UNSAFE WITH THIS ISSUE POSSIBLY HAPPENING AGAIN, BUT THE DEALER WILL NOT DO ANYTHING UNLESS IT DOES HAPPEN AGAIN.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO INCREASE IN SPEED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

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2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TRANSMISSION SHIFT PROBLEMS. *SMD THE CONSUMER STATED IT TOOK A WHILE, BEFORE THE GEARS SHIFTED PROPERLY. ALSO, AT TIMES, THERE WAS A SMELL OF GAS AND COOLANT. THE BATTERY CABLES WERE CORRODED. *JB

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO SWITCH INTO THE PARK POSITION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,800. MA 09/25 UPDATED 03/08/16. *JB

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LOOSES POWER WHEN SITTING AT LIGHT, DOESN'T QUITE SHUT OFF, CONSTANT BELT SQUEALING, ENGINE LIGHT COMING ON, TAKEN BACK TO DEALERSHIP ON 3/21/15 BECAUSE THE ENGINE LIGHT CAME BACK ON, BELT STILL SQUEALING, ENGINE STILL HESITATING AND LOSING POWER. DEALERSHIP REPLACED KNOCK SENSOR AND DRIVE BELT TENSIONER. TAKEN BACK ON APRIL 3, SQUEALING STILL, MAKING A LOUD SOUND WHEN YOU TURN THE CAR OFF, STILL HAVING HESITATION PROBLEMS. DEALERSHIP REPLACED WATER PUMP AND HARMONIC BALANCER. TAKEN BACK AGAIN, STILL HESITATING, DYING DOWN IN POWER STILL, MAKING SOUND WHEN YOU SHUT THE ENGINE OFF STILL. TAKEN BACK AGAIN, REPLACED SEAL IN ENGINE THAT WAS BEING SUCKED INTO INTAKE. STILL HAVING PROBLEMS WITH HESITATION, POWER DYING DOWN AND NO PICK UP OR ACCELERATION.

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