What 698 owners told NHTSA about the 2014 Chevrolet Cruze Limited

CLASSIC CHEVROLET IN GRANBURY TX SOLD ME A 2014 CHEVY CRUZ THAT HAD A BROKEN AXLE AND WAS A OUTSTANDING RECALL. I TRIED TO RETURN CAR FOR THIS REASON BUT THEY WOULD NOT TAKE IT. THE CAR THEN SAT AT THE DEALERSHIP FOR APPROXIMATELY 2 MONTHS WAITING FOR PARTS AND I ONCE AGAIN TRIED TO TURN CAR IN. *TR

NHTSA ODI 10701260

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 17 MPH, THE VEHICLE SLID ON THE ICY ROAD. THE CONTACT LOST CONTROL AND CRASHED INTO ANOTHER PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,200.

NHTSA ODI 10695398

IT WAS RAINING, AND APPROXIMATELY 40 DEGREES AS INDICATED BY THE CAR THERMOMETER. I WAS DRIVING AND THE WINDSHIELD WIPERS WERE GOING AND CLEARING THE RAIN PER NORMAL OPERATION. SUDDENLY THE DRIVERS SIDE WIPER ONLY WENT UP ABOUT ONE-QUARTER OF THE WAY OF NORMAL AND THE PASSENGER SIDE WENT CLEAR OVER THE STUCK DRIVERS SIDE WIPER. DESPITE ALL ATTEMPTS TO FIX IT AT THE CLOSEST GAS STATION I COULDN'T FIND OUT WHERE THE PROBLEM OCCURRED, BUT I DID SEE THAT THE PASSENGER SIDE COULD NOT GO UP AND DOWN BY PULLING IT MANUALLY, BUT THE DRIVERS SIDE WOULD FREELY GO UP AND DOWN JUST BY MOVING IT MANUALLY. I COULDN'T SEE MUCH OF ANYTHING AFTER THAT, BUT GOT THE CAR HOME. *TR

NHTSA ODI 10694225

2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO IGNITION KEY PROBLEMS. *SMD THE CONSUMER STATED A FEW DAYS AFTER THE VEHICLE WAS PURCHASED THE IGNITION SWITCH TURNED OFF BY ITSELF WHILE MERGING ONTO THE HIGHWAY. THE CONSUMER STATED HER HUSBAND'S RING WAS HOLDING MANY KEYS AND IT APPEARED THAT ONE BECAME WEDGED ON THE STEERING COLUMN. *JB

NHTSA ODI 10672092

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE WARNING LIGHT SUDDENLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS WHERE THE KNOCK SENSOR AND THE OXYGEN SENSOR WERE REPLACED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,800.

NHTSA ODI 10693078

THE CAR WAS CRANKED WITH REMOTE START, CHILD WAS PUT IN THE CAR, FRONT DOOR WAS CLOSED BY THE WIND WITH KEYS IN THE CAR, ACTUALLY TWO SETS OF KEYS WITH A KEY FOR THE VEHICLE ON THE SETS, AND ALL OF THE DOORS LOCKED NOT RECOGNIZING THESE KEYS WITH THE CAR CRANKED AND THE A CHILD IN THE CAR. THIS IS A SAFETY HAZARD AND DEFECT FOR CERTAIN THAT NEEDS TO BE FIXED IMMEDIATELY. *JS

NHTSA ODI 10690238

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 5 MPH, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

NHTSA ODI 10684163

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH MAKING A LEFT HAND TURN, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO CRASH INTO A SIDEWALK. THE AIR BAGS FAILED TO DEPLOY. NO POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN MADE UNKNOWN REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10681301

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED BUT WAS ABLE TO BE RESTARTED. THE CONTACT ALSO STATED THAT WHEN ATTEMPTING TO DRIVE THE VEHICLE, THE VEHICLE JERKED INCESSANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED, THERE WAS AN ABNORMAL BURNING ODOR INSIDE THE CABIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/31/15*CN UPDATED 9/20/2017*CN

NHTSA ODI 10681351

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND ACCELERATED INDEPENDENTLY. THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A CURB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10681009

AIRBAG SENSOR WILL NOT TURN OFF. *TR

NHTSA ODI 10679361

BRAKES LOCKED UP (ANTI-LOCK BRAKING SYSTEM FAULTY) CAUSING THE CAR TO SKID RATHER THAN SLOW DOWN DURING STOP AND GO TRAFFIC. I WAS UNABLE TO TURN THE STEERING WHEEL AND COULD NOT EVEN TRY TO SWERVE TO AVOID THE OTHER VEHICLE. CAR WAS UNABLE TO STOP IN TIME AND THERE WAS A COLLISION. *TR

NHTSA ODI 10679340

THE FRONT WINDSHIELD FOGS UP OR GETS A FILM ON IT MAKING IT A SAFETY HAZARD BECAUSE AT NIGHT WHEN LIGHTS ARE COMING TOWARDS YOU IT IS IMPOSSIBLE TO SEE OUT THE WINDSHIELD. THE SIDE WINDOWS IN EXTREME COLD ALSO FREEZE ON THE INSIDE AND DO NOT THAW UNTIL AFTER THE CAR HAS SAT. IT IS HARD TO SAY IF THIS IS A FILM OR FOGGED BECAUSE IT HAPPENS WHEN THE DEFROSTERS ARE ON. I CLEAN THE WINDOWS BUT IT KEEPS HAPPENING. *TR

NHTSA ODI 10676494

DRIVER'S DOOR WAS DEMOLISHED AND SIDE CURTAIN AIRBAG DIDN'T DEPLOY. *JS

NHTSA ODI 10669443

WHEN TRAVELING DOWN THE INTERSTATE ON MULTIPLE OCCASIONS THE STEERING COLUMN BECOMES 'STUCK' OR 'STICKY' IN THE ASPECT THAT IT REQUIRES EXTRA EXERTION OF FORCE TO MOVE IT IN EITHER DIRECTIONS. THIS RESULTS IN THE CAR SWERVING AND ON MORE THAN ONE OCCASION ALMOST WRECKING. *JS

NHTSA ODI 10669088

MY 2014 CHEVY CRUZE ECO WAS HIT IN THE RIGHT REAR OF MY VEHICLE BY A 2015 CHRYSLER THAT WAS GOING APPROXIMATELY 40-45MPH. MY VEHICLE WAS GOING AROUND 20MPH. ONCE HIT IN THE REAR I WAS FLUNG FORWARD AND TO THE LEFT, CAUSING ME TO HIT MY HEAD ON THE LEFT A-PILLAR AND MOMENTARILY BLACKING OUT AND THEN WENT FORWARD MORE JUST STOPPING BEFORE HITTING MY HEAD ON THE STEERING WHEEL. THEN I HIT THE VEHICLE IN FRONT OF ME. NO AIRBAGS WERE DEPLOYED, NOT A SINGLE ONE. THE ONSTAR SYSTEM SAID THEY DETECTED AN AIRBAG DEPLOYMENT BUT NOTHING EXTERNALLY DEPLOYED IN VEHICLE. I BELIEVE THAT IF AIRBAGS ACTUALLY DEPLOYED IT COULD HAVE LESSENED OR STOPPED MY CONCUSSION I RECEIVED FROM MY ACCIDENT. *TR

NHTSA ODI 10668666

3RD TIME SINCE PURCHASING IN MARCH 2014 THAT HEATER AND OR AIR CONDITIONING HAS STOPPED WORKING. WAS TOLD FIRST 2 TIMES THAT IT WAS THE MOTOR AND SENSOR, THOSE WERE REPLACED NOW WHILE MAKING YET ANOTHER ROAD TRIP 4 HOURS FROM OUR HOME WITH OUR CHILD THE HEAT WENT OUT. HEATER WILL NOT BLOW WARM AIR OR ANY AIR FOR THAT MATTER AND DEFROSTED WILL NOT WORK RESULTING IN US STOPPING EVERY FEW MILES TO MANUALLY WIPE THE WINDSHIELD DOWN. *TR

NHTSA ODI 10668602

WATER PUMP HAD TO BE REPLACED DUE TO LEAK, COMPUTER REPROGRAMED TO FIX STEERING WHEEL CATCH, BATTERY TERMINAL CABLE REPLACED FOR UNKNOWN REASON. ALL THIS ON A BRAND NEW 2014 CRUZE. WTF? NOT TO MENTION INITIAL DRIVE SHAFT REPAIRS. THOUGHT THIS WAS AN AMERICAN MADE CAR WITH QUALITY AMERICAN PARTS, WORST FIRST NEW CAR BUYER EXPERIENCE EVER. MAKE IT RIGHT GM. *TR

NHTSA ODI 10668479

2014 CHEVROLET CRUZ LTZ EXHAUST FUMES/MOLD/ANTIFREEZE SMELLS CAUSED SICKNESS, BAD ALLERGIES, EYES, NOSE, LUNGS PROBLEMS. *MW

NHTSA ODI 10659520

CAN'T REMOVE KEY WHEN CAR IS IN PARK. TWO DIFFERENT TIMES NOW. ALSO CAR WITH 900 MILES ON IT FAILED TO START AND KEY WAS STUCK THIS TIME ALSO. TOW TRUCK DRIVER CALLED, HE ALSO COULD NOT REMOVE KEY. CHECKED CAR FOR ANYTHING LEFT ON, FOUND NOTHING. JUMPED CAR, IT STARTED, HE MOVED THE SHIFTER LEVER ROUGHLY SEVERAL TIMES, KEY CAME OUT. TOLD US NOT TO TURN CAR OFF AND TAKE IT TO DEALERSHIP. DRIVER THOUGHT BATTERY WAS BAD ALSO. TOOK CAR IN. THEY KEPT CAR THREE DAYS. WERE TOLD TWICE BY SERVICE MAN BATTERY HAD A BAD CELL. WHEN CALLED TO PICK UP CAR, SERVICE TOLD US WE MUST HAVE LEFT SOMETHING ON. THAT NOTHING WAS WRONG. AND WE MUST NOT HAVE SHIFTER IN PARK. LEFT DEALERSHIP, NO BATTERY REPLACED, NO REAL ANSWER TO WHY KEY DIDN'T COME OUT. DID NOT EVEN PUT CAR ON A CHARGER TO GET BATTERY BACK TO 100%. *TR

NHTSA ODI 10664163

4 TIMES THIS MONTH I WAS SITTING STILL AND ALL LIGHTS ON DASH CAME ON.THE CAR ONLY HAS 1100 MILES.THE TRAC MALF LIGHT,BRAKE LIGHT,STEERING LIGHT ECT.THIS CAR IS ONLY 4 MONTHS OLD AND ALREADY GIVING PROBLEMS LIKE THIS.VERY UN HAPPY WITH CAR. *TR

NHTSA ODI 10663543

AT HIGHWAY SPEEDS THE STEERING STICKS. MAKING IT SCARY TO DRIVE AND DANGEROUS. *TR

NHTSA ODI 10662313

TPMS WENT ON THANKSGIVING MORNING TIRE PRESSURE WAS 10. FILLED TIRE UP TO 32, WENT BACK OUT LATER TIRE PRESSURE WAS AT 10. CHECK IT BEFORE GOING TO SLEEP, TIRE PRESSURE WAS AT 4, FILLED IT UP TO 37. CHECKED IT IN THE MORNING AND IT WAS 4. TOOK CAR TO DISCOUNT TIRE, TECHNICIAN SAID THERE WAS A BUBBLE ON MY TIRE AND IT COULD NOT BE REPAIRED NEEDED A NEW TIRE. 163.00 LATER. THIS CAR IS ONLY SIX MONTHS OLD AND I SHOULD NOT HAVE TO BE REPLACING IT. THEY ARE FIRESTONE TIRES AND I AM VERY ANGRY THAT I HAVE TO PUT A NEW TIRE ON MY BRAND NEW CAR. *TR

NHTSA ODI 10661173

WHILE TRAVELING ON A 50 MILE TRIP ( EACH WAY) 100 TOTAL, OVER THE WEEKEND I NOTICED AT TRAVELING SPEEDS OF 65-70 MPH THAT THE STEERING WAS ALMOST UNRESPONSIVE FOR A SECOND, OR SLOPPY, LIKE IT HAD A DEAD SPOT AND WASN'T RESPONDING. I WAS NOTICING, THAT WHEN I WENT TO ADJUST THE STEERING THERE WAS LIKE A SPOT IN THE STEERING WHERE IT WOULDN'T REACT WHICH I FOUND VERY UNSAFE. UPON DECELERATING AT SLOWER SPEEDS ON REGULAR ROADS AROUND 30-40MPH I NOTICED THE PROBLEM STILL BEING THERE. I FIND IT EXTREMELY UNSAFE AND ITS LIKE THE STEERING ISN'T RESPONDING PROPERLY WHICH IN THE EVENT OF NEEDING TO AVOID AN ACCIDENT CAN END UP CAUSING ONE. I ASK THAT SOMEONE PLEASE LOOK INTO THIS MATTER. I DID SOME GOOGLE SEARCHES ONLINE AND HAVE FOUND THAT THERE ARE MANY OWNERS OF CHEVROLET CRUZE VEHICLES HAVING THESE PROBLEMS. I WILL BE CONTACTING MY DEALER IN THE MORNING. UNFORTUNATELY THEY HAVEN'T BEEN VERY GOOD AT FIGURING OUT OTHER PROBLEMS THAT I HAVE HAD IN THE PAST. CRUZE OWNERS SPEAK UP PLEASE SO WE CAN GET THIS PROBLEM RESOLVED. *TR

NHTSA ODI 10655322

I HAVE BEEN TRYING TO GET MY AIR BAG RECALL TAKEN CARE OF SINCE JUNE. KEEP GETTING THE RUN AROUND AT FAIRWAY CHEVROLET THAT THE PART IS NOT READY AND I WILL GET A NOTICE WHEN TO BRING VEHICLE IN FOR REPAIRS. EVEN RECEIVED AN IMPORTANT EMAIL THAT THIS NEEDS TO BE TAKEN CARE OF ASAP....MEANWHILE NOT ABLE TO USE THE VEHICLE AS MUCH AS I WANT DUE TO THE AIR BAG DANGER. YOU WOULD THINK I WOULD GET A LOANER UNTIL MY CAR IS FULLY FIXED AND SAFE TO DRIVE. VEHICLE IS A YEAR OLD THIS MONTH AND 3300 MILES AS WE ARE NOT USING THE VEHICLE VERY MUCH. JUST DO NOT KNOW WHAT TO DO! *TR

NHTSA ODI 10655043