What 698 owners told NHTSA about the 2014 Chevrolet Cruze Limited

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 50 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR THE FAILURE ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,119.

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LETTER FROM CONGRESSWOMAN COMSTOCK ON BEHALF OF CONSTITUENT RE CHEVY CRUZ ENGINEERING FAILURE OF THE CONSTRUCTION OF THE VEHICLE. *SMD THE CONSUMER STATED SHE WAS NOT AWARE OF RECALLS 14V092000 AND 14V151000; POWER TRAIN THAT WERE ISSUED ON MARCH 31, 2014 AND NO ONE AT THE DEALER BROUGHT IT TO HER ATTENTION. SHE PURCHASED THE VEHICLE ON JULY 3, 2014. ON DECEMBER 26, 2015, SHE EXPERIENCED COMPLETE ENGINE FAILURE. THE DEALER REPLACED THE ENGINE. HOWEVER, ON FEBRUARY 1, 2016, THE VEHICLE LOST ALL POWER WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER. *JB

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I CURRENTLY OWN A 2014 CHEVROLET CRUZE LS THAT I HAVE OWNED FOR A YEAR WITH 59,000 MILES. IN THIS VEHICLE I HAVE BEEN EXPERIENCING POWER LOSS WHILE ACCELERATING ON INTERSTATE, TRANSMISSION DISENGAGES AND REENGAGES AND JERKS VERY HARD WHILE TRYING TO ACCELERATE. IT WILL NOT ACCELERATE MORE THAN 45 MPH ON INTERSTATE. IT WILL THEN OPERATE NORMALLY AFTER ABOUT 5-10 MILES AFTER TRANSMISSION DISENGAGES AND REENGAGES. ALSO HAS NO POWER OR ACCELERATION WHILE A/C IS ON.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. AFTER STARTING THE ENGINE, A STRONG ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. WHILE IDLING, APPROXIMATELY 1/4 OF A TANK OF FUEL HAD EVAPORATED. THE CONTACT ALSO INDICATED THAT FUEL LEAKED UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT RODENTS DAMAGED THE FUEL LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 9,700.

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THIS VEHICLE HAS BEEN SERVICE 10 TIMES SINCE I PURCHASE IT. EVERY 3 OR 4 MONTHS I HAVE TO BRING THE VEHICLE TO GET IT FIX. I HAVE CONTACTED GM SEVERAL TIMES ABOUT THIS ISSUE BUT NO RESPONSE. I AM CONCERN THERE IS A PROBLEM AND IT WILL GET WORSE.

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FRONT WINDSHIELD WITH CONDENSATION AND IN PARE THE VISIBILITY. IT ONLY GOES AWAY WITH THE WIPERS AND THE HEATER. THE ANSWER THAT WE GOT FROM GM IS THAT LIVING IN TEXAS , THE HUMIDITY IS THE MAIN FACTOR AND THAT THE VEHICLE WAS OPERATING AS DESIGN. WHILE DRIVING, WE HAD TO PUT THE HEATER AND THE WINDSHIELD WIPERS FOR ABOUT 10 MINUTES.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AND COMING TO A STOP, THE BRAKE PEDAL WAS DEPRESSED AND BECAME STUCK TO THE FLOORBOARD RESULTING IN THE VEHICLE NOT MOVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 10822840

I BOUGHT A 2014 CHEVY CRUZE LAST YEAR. 2 DAYS AGO THE 'SERVICE STABILITRAK' LIGHT CAME ON AND THE CAR STARTED HESITATING AND JERKING. WE TOOK IT IN THE NEXT DAY FOR SERVICE AND THEY TOLD US THAT THERE MAY BE A RECALL PENDING, BUT BECAUSE THE LIGHT HAD GONE BACK OFF THEY WOULDN'T DO ANYTHING ABOUT IT. I AM AFRAID OF THIS HAPPENING AGAIN WHILE IN TRAFFIC, AND IM NOT SURE WHAT TO DO NEXT. THEY NEED TO DO A RECALL ASAP ON THIS SYSTEM BEFORE SOMEONE IS INJURED. WE FEEL VERY UNSAFE WITH THIS ISSUE POSSIBLY HAPPENING AGAIN, BUT THE DEALER WILL NOT DO ANYTHING UNLESS IT DOES HAPPEN AGAIN.

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I BROUGHT THE CAR LAST OCTOBER 2014, WITH 35 MILES ON IT. ONE MONTH LATER THE SERVICE TRACTION CONTROL LIGHT COMES ON ALONG WITH THE ENGINE LIGHT. I TOOK IT IN FOR SERVICE. THIS HAS HAPPENED SEVERAL TIMES THEY NEVER REALLY SAID WHAT CAUSED THIS. THIS HAS HAPPENED MANY TIMES NOW. THE DEALER SAID TO PUT THE HIGHEST GAS IN IT . I HAVE DONE THIS. NOW IT IS STARTING TO HAPPEN AGAIN, THE SERVICE TRACTION COMES ON AND THE ENGINE LIGHT WILL NOT GO OFF IT STAYED ON UNTIL I TOOK IT BACK TO THE DEALER. WHEN THIS HAPPENS THE CAR SEEMS TO LOOSE POWER, DOES NOT DRIVE NORMAL DRIVES VERY SLUGGISH. THIS HAPPENS WHEN I START THE CAR AND WHEN IT IS COLD OUT SIDE. PLEASE HELP!!!

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, ANOTHER VEHICLE CRASHED HEAD ON TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A SPRAINED LEFT WRIST, SPRAINED FINGER, A FRACTURED LEFT COLLAR BONE AND SPRAINED RIGHT ANKLE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER IN THE OTHER VEHICLE SUSTAINED A FRACTURED SKULL, FRACTURED JAW, FRACTURED COLLAR BONE, FRACTURED RIBS AND PUNCTURED LUNG INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A IMPOUND LOT. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 04/29/16*LJ *CN

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I WAS AT A STOP LIGHT AND HAD "REDUCED ENGINE POWER," "SERVICE STABILITRAK," COME ON AND THE RADIO WENT DEAD AND THE DASH LIGHTS WENT DEAD TOO. I AM REALLY CONCERNED ABOUT THIS HAPPENING ON THE HIGHWAY AT SPEED.

NHTSA ODI 10819245

FUEL SYSTEM FAILURE RESULTING IN CATASTROPHIC ENGINE FIRE. I PURCHASED THIS VEHICLE BRAND NEW IN APRIL 2014. AFTER COMPLAINING ABOUT ENGINE POWER LOSS THREE MONTHS PRIOR, I STARTED SMELLING A FUEL ODOR THE WEEK BEFORE THANKSGIVING, I IMMEDIATELY NOTIFIED THE CHEVROLET DEALER ABOUT THE ODOR, THE DEALER DID INFORM ME THAT A TSB WAS ON GM DEALER WORLD IN REGARDS TO THE FUEL RAILS POSSIBLY COMING LOOSE CAUSING A FUEL ODOR / HESITATION. AFTER CAREFUL EXAMINATION OF THE VEHICLE THERE WAS NO VISIBLE FUEL LIQUID PRESENT ON THE ENGINE OR GROUND BELOW THE VEHICLE. THE VEHICLE SAT PARKED IN THE DRIVEWAY FOR MAJORITY OF THE DAY, UPON STARTING THE VEHICLE TO TRANSPORT TO THE DEALER THREE MINUTES AFTER THE VEHICLE BURST INTO FLAMES IN THE ENGINE COMPARTMENT, USING A GARDEN HOSE WHILE CALLING 911 THE VEHICLE BECAME FULLY INVOLVED IN THE ENGINE BAY SPREADING INTO THE PASSENGER COMPARTMENT. ONCE WATER CONTACTED THE ENGINE BAY THE FIRE FURTHER SPREAD INDICATING THE FIRE WAS CHEMICALLY BASED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE VEHICLE USING A FOAM WATER MIXTURE. THE VEHICLE WAS DECLARED A TOTAL LOSS BY INSURANCE, I CONTACTED GM CUSTOMER SUPPORT ONLY TO BE STONEWALLED BY THE AGENT. I HAD OVER 10000 DOLLARS IN PAYMENTS INVESTED IN THIS VEHICLE. GM SHOULD HAVE STEPPED UP TO THE PLATE NOT THE INSURANCE. NOT A SURPRISE AFTER THE IGNITION SWITCH DISCRETIONS AND DEATHS. GOOGLE CHEVY CRUZE ENGINE FIRES THIS HAS HAPPENED SEVERAL TIMES BEFORE!!!!!!!!!!

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MY CHEVROLET CRUZE 2014 MODEL CAR HAS A PROBLEM WITH BRAKES. I HAVE 6500 MILES ON CAR. DURING THE CAR IS RUNNING THE HAND BREAK LIGHT WAS ON AND THE FOLLOWED BY ENGINE LIGHT. AND WAS HARDLY ABLE TO BREAK. I MANAGED TO TAKE THE CAR TO SERVICE CENTER. RAY CHEVROLET SERVICE CENTER CHECKED MY CAR AND TOLD ME THAT BREAK WIRING'S ARE DAMAGED AND NEEDS TO REPLACE OTHERWISE I CANT DRIVE THE CAR. HOW CAN A WIRING IN SIDE THE CAR CAN GET DAMAGED AND RESULT IN FAILURE OF BRAKES. THE CAR IS ONLY ONE YEAR OLD AND 6500 MILES ON IT. THE WIRING INSIDE THE CAR IS NOT A REGULAR MAINTENANCE ITEM LIKE OIL CHANGE OR TIRES. I DONT KNOW WHEN WILL IT HAPPENS AGAIN. ATTACHED IS THE BILL OF SERVICE REPORT.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO INCREASE IN SPEED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE SKIDDED ON ICE AND CRASHED INTO A UTILITY POLE, A CABLE BOX AND A FLAG POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.

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BREAK FLUIDS LOW, HAND BREAK LIGHT ON. WHEN I STARTED THE CAR IN THE MORNING, THE HAND BREAK LIGHT IS ON, AND I CALLED THE SERVICE CENTER AND SHEDULED AN APPOINTMENT. THEY RUN THE DIAGNOSIS CHECK AND I WAS INFORMED THE BREAK WIRING WAS FAULTY AND I WAS ASKED TO PAY OUT OF MY POCKET.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SERVICE POWER STEERING AND SERVICE VEHICLE STABILITY TRAC WARNING LIGHTS ILLUMINATED INTERMITTENTLY, AND THE RADIO FUNCTIONS FAILED INTERMITTENTLY ALSO. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

NHTSA ODI 10806243

NOVEMBER 2015 IN 55 DEGREE WEATHER WHILE DRIVING AN ERROR MESSAGE OF "A/C OFF DUE TO HIGH ENGINE TEMP". THIS HAPPENED DURING THE SUMMER OF 2015, MY CAR SHUT OFF AN AND I TOOK IT TO THE DEALERSHIP AND THEY REMEDIED THE ISSUE. I BELIEVE THEY SAID IT WAS THE WATER PUMP. AGAIN, IT'S GIVING ME THIS ERROR MESSAGE.

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COLD AIR BLOWS ON WINDSHIELD FROM A/C AND FOGGS UP GLASS WICH OBSTRUCTS VIEW.THE CONTROLS ARE SET PROPERLY BUT DEFROSTER VENT DOES NOT CLOSE COMPLETELY. DEALER SAYS THERE IS NO FIX FOR THE PROBLEM.THIS HAPPENS WHEN STANDING OR DRIVING.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO INCREASE THE SPEED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000. UPDATE MA 01/13/16 THE CONSUMER STATED THE VEHICLE WOULD HESITATE TO ACCELERATE, IT WOULD ALSO ACCELERATE WHILE THE BRAKES WERE BEING APPLIED.*JS

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HEADLIGHTS TURN SIGNAL REFLECTORS ARE BURNING AND MELTING INSIDE HEADLIGHT AND WHEN COOL BREAKING OFF AND LANDING IN THE FRONT OF THE HEADLIGHT. BOTH DRIVER AND PASSENGER SIDES.

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2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TRANSMISSION SHIFT PROBLEMS. *SMD THE CONSUMER STATED IT TOOK A WHILE, BEFORE THE GEARS SHIFTED PROPERLY. ALSO, AT TIMES, THERE WAS A SMELL OF GAS AND COOLANT. THE BATTERY CABLES WERE CORRODED. *JB

NHTSA ODI 10805786

DAUGHTER WAS INVOLVED IN AN ACCIDENT ON HIGHWAY. VEHICLE IN FRONT OF HER USED NO TURN SIGNAL OR BRAKES. DAUGHTER RAN INTO THE BACK. DAMAGE TO CRUZE WAS MINIMAL BUT AIRBAG DID NOT DEFLATE. ONLY MESSAGE CENTER STATING THAT AIRBAG NEEDS TO BE SERVICES AS SOON AS POSSIBLE. AIRBAG WARNING. DRIVER SEAT BELT ALSO JAMMED AND WILL NOT UNHOOK AFTER ACCIDENT.

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TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED AND A LOSS OF STEERING POWER WAS EXPERIENCED . THE CONTACT CRASHED INTO A GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE CAUSE COULD NOT BE DETERMINED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V442000 (STEERING). THE VEHICLE WAS REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,070.

NHTSA ODI 10780876

CAR RANDOMLY WILL SHUTOFF/JERK AND RESTART, SIMILAR TO TURNING OFF THE KEY AND TURNING IT BACK ON IMMEDIATELY. ALL OF THE DASH LIGHTS CAME ON AND WENT OFF, THE RADIO RESTARTED AND FROZE. VEHICLE LOST POWER ELECTRICALLY AND THE ENGINE SHUTOFF FOR A SPLIT SECOND. VEHICLE HAS ELECTRIC POWER STEERING THAT QUIT, DUE TO LOSS OF VEHICLE POWER. THIS OCCURRED WHILE COMING TO A STOP AT A STOP LIGHT, ALMOST STOPPED.

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