What 138 owners told NHTSA about the 2014 Cadillac Cts-v

MY STEERING RACK AND PUMP WENT AT ONLY 26,000 MILES. IF I WAS DRIVING THIS CAR ON THE ROAD AT THE TIME IT WENT I WOULD HAVE HAD AN AWFUL ACCIDENT. YOU COULD NOT STEER THE VEHICLE AT ALL. IT COST ME 2275 FOR THE PART AND 6 HOURS LABOR @750.00. I THINK WITH ONLY 26000MILES THIS SHOULD HAVE NOT HAPPEND.

NHTSA ODI 11222331

DRIVING AT 10PM SOUTH ON HIGHWAY GOING 65MPH ON LEFT SHOULDER 20MIN IN AND 10 MIN TO GET TO MY DESTINATION (HOME) ON MIDDLEL LANE N AN 18 WHEELER TRIED TO MERGE TO LEFT (GUSSSING HE DID NOT SEE CAR) SO TO AVOID BEING SWIPED BY SEMI SAID ED STEERING WILL TO LEFT OFF TO EXIT MEDIAN CLOSE TO CEMENT BARACADE SEMI PASSED GOT BACK ON ROAD 5 MINUTES IN SIDE LEFT & RIGHT ALSO FRONT AND BACK AIR BAGS DEPLOYED LOST CONTROL OFF VEHICLE AND SPINNED OUT OF FREEWAY & STEERING WHEEL LOCKED UNABLE TO START VEHICLE CAR FACING SOUTH NOW AND OFF HIGHWAY REALIZED THE ONLY THING HIT WAS A FRONT GRILL WHERE CADILLAC SIGN NEXT TO IT GRILL WAS CRACKED COUPLE OF SCUFFS BUT NO OTHER BODY DAMAGES AND FRONT AIRBAGS DINT DEPLOY SO QUESTIONING IF POSSIBLE UNDETECTED MALFUNCTIONS PROGRESSIVE INSURANCE AGENT LAKIESHA WOODSON NO POLICE REPORT BECAUSE I DINT GET HIT OR HIT ANYTHING OR ANYBODY HAVE A REPAIR INVOICE - STATING AN 18K ESTIMATE & CONSIDERED TOTALED DUE TO AIRBAGS AND TOW SERVICE OF $700 THAT NEITHER DELEARSHIP OR INSURANCE WANT TO BE RESPONSIBLE FOR DELEARSHIP STATES THAT SINCE INSURANCE INVOLVED CANNOT HAVE CAR TOWED TO GM/CADILLAC SERVICE CENTER AND INSURANCE STATES I'M AT FAULT BECAUSE I'M THE ONE THAT SWERVED FROM SEMI BUT HAVE STATED I AVOIDED TO BE HIT OR PUSHED OFF ROAD AND IT WAS WAY AFTER THAT IS WHEN AIRBAGS JUST DEPLOYED FOR NOTHING OR DUE TO IT BEING ALL ELECTRIC IS JUST TOO SENSITIVE AND LATE IN REACTING EITHER WAY THAT'S WHAT CAUSED ME LOOSING CONTROL OF VEHICLE WAS NOT EXPECTING THE DEPLOYMENT... HAD I OTHERWISE HIT OR BEEN HIT I WOULD ASUME THE FRONT AIRBAGS WOULD HAVE DEPLOYED AS WELL AND THERE WOULD BE MORE BODY DAMAGE OTHER THAN JUST AIRBAGS AND A FALLEN OFF FRONT FENDER JUST FEEL LIKE THIS SHOULD BE INVESTIGATED BECAUSE EVEN IF IT DOES NOT MAKE SENSE IT IS WHAT HAPPENED JUST NO ONE WANTS TO ACCEPT THE RESPONSIBILITY DEDUCTIBLE $500

NHTSA ODI 11219927

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE STEEL BAR IN THE DRIVER'S SEAT CUT THROUGH THE FOAM MATERIAL AND THE LEATHER, WHICH CUT THE CONTACT'S PANTS. THE VEHICLE WAS TAKEN TO ELCO CADILLAC (15110 MANCHESTER RD, BALLWIN, MO 63011, (636) 284-2620) WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE DEALER TOOK PICTURES AND SENT THEM TO THE MANUFACTURER WHO ALSO STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE CONTACT NEEDED A NEW DRIVER'S SEAT. THE CONTACT SPOKE WITH THE MANUFACTURER WHO STATED THAT THEY DID NOT SEE THE PICTURES AND REFERRED THE CONTACT TO ANOTHER DEALER AT THE CONTACT'S EXPENSE. THE MANUFACTURER REFUSED TO LET THE CONTACT SPEAK TO A MANAGER TO STATE HIS CASE REGARDING THE MATTER. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.

NHTSA ODI 11155850

THE TOUCHSCREEN OF THE CUE SYSTEM DOESN'T WORK.

NHTSA ODI 11151461

FRONT LOWER CONTROL ARM BUSHING FAILURE OF ALL SUBFRAME BUSHINGS. TO INCLUDE DRIVER AND PASSENGER SIDES TOTALING 4 BUSHING FAILURES. FAILURES PERPETUATE EXCESSIVE MOVEMENT OF THE LOWER CONTROL ARMS. RESULTS: UNSOLVEABLE MISALIGNMENT, IN EXTREME SITUATIONS ALLOWING MOVEMENT OF THE WHEEL CAMBER +/- APPROXIMATELY 1" AT SPEEDS EXCEEDING 25MPH CAUSING GREAT SAFETY RISK.

NHTSA ODI 11128594

DRIVING AT HIGHWAY SPEEDS, ENGINE STARTED TO HESITATE AND RUN ROUGHLY AND GOT INCREASINGLY WORSE. WHEN PULLED OVER, NOTICED THAT GAS GAUGE WAS GOING DOWN. IMMEDIATELY SHUT OFF VEHICLE AND STEPPED OUT. A MASSIVE PUDDLE OF GASOLINE HAD FORMED AROUND VEHICLE, AND GAS WAS DRIPPING FROM THE ENTIRE BOTTOM OF THE CAR, AND HAD EVEN GOTTEN INTO THE DOOR JAMS AND WAS RUNNING ONTO THE GROUND.

NHTSA ODI 11114269

WHEN I TURN THE WHEELS LEFT OR RIGHT EITHER GOING FORWARD OR BACKWARD, THERE IS A HITTING NOISE THAT FEELS LIKE THE FRONT TIRES WILL COME OUT OF THE ACCEL AND THIS HAPPEN WHILE IN MOTION ON CITY STREETS ,IT WOULD BE MORE DANGEROUS IF IT IS ON HIGH WAY

NHTSA ODI 11091548

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HUB BEARING WAS FAILING BECAUSE THE PARTS IN THE VEHICLE WERE DETERIORATING QUICKLY AFTER INSTALLATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 W. IH-10, SAN ANTONIO, TX 78230 210-690-0700) WHERE THE TECHNICIAN STATED THAT THERE WAS A DEFAULT WITH THE REPLACEMENT PARTS FAILING PREMATURELY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT TO SUBMIT THE COMPLAINT IN WRITING FOR ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 88,000.

NHTSA ODI 11052767

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 240. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11052242

COMPLETE REAR DIFFERENTIAL ASSY FAILURE, AT MY EXPENSE OF 4590.00 GM DID KICK IN 2500.00 BUT EVEN WITH THE REPAIR THERE IS NO FIX FOR THE REPLACEMENT THAT IS CURRENTLY BEING FIXED. A FULL RECALL WITH REPAIR, REIMBURSEMENT OR BUY OUT SHOULD BE DEMANDED, THIS IS A LIFE AND DEATH SAFETY ISSUE.

NHTSA ODI 11051546

DRIVING DOWN FRONTAGE ROAD AT APROX. 30 MPH MY SUNROOF EXPLODED SUDDENLY AND BEGAN TO FALL INTO THE CAR. NO EVIDENCE OF ANYTHING STRIKING THE SUNROOF AND TEMP. NOT AN ISSUE. CAR WAS IN MOTION AND DRIVING STRAIGHT FORWARD ON ROAD.

NHTSA ODI 11033532

TL* THE CONTACT OWNS A 2014 CADILLAC CTS EQUIPPED WITH PIRELLI ZERO RUN FLAT TIRES (NA), SIZE: 235/55ZR17 (NA). THE CONTACT STATED THAT THE FRONT TIRE EXPERIENCED BLISTERS ON THE SIDEWALL. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER HITTING POTHOLES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE OCCURRED APPROXIMATELY EIGHT TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE TIRE FAILURE MILEAGE WAS 5,000.

NHTSA ODI 10956487

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING 60 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE PASSENGER SIDE OF THE VEHICLE DROPPED DOWNWARD WITHOUT WARNING. IN ADDITION THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE STRUTS FRACTURED AND NEEDED TO BE REPLACED ALONG WITH THE WINDSHIELD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. UPDATED 05/10/17*LJ *CN

NHTSA ODI 10946350

FROZEN FRONT BRAKES AFTER WASHING OR DRIVING IN RAIN AND PARKING OVERNIGHT. HAVE TO PUT CAR IN GEAR AND FORCE FRONT BRAKES TO BREAK LOOSE. REAR WHEELS SPIN AND FRONT TIRES SLID APPROX 1 FOOT BEFORE BREAKING LOOSE. LOUD THUD AND CAR LEAPS FORWARD 1FOOT. *TR

NHTSA ODI 10939208

I HAVE A DAMAGED RIGHT DAYTIME RUN LIGHT ON MY 2014 CADILLAC CTS. I HAVE NOT BEEN ABLE TO GET THE REPLACEMENT PART (PART# 20896556). GM NOW SAYS THERE ARE NON AVAILABLE IN THE SYSTEM AND HAVE PROVIDED NO HELP TO SECURE ONE. THIS PART FITS 2014 THRU 2016 CTS'S. THE VEHICLE IS NOT SAFE TO DRIVE AND CADILLAC DOESN'T SEEM TO THANK IT IS THEIR RESPONSIBILITY OR CARE THAT THEY HAVE CREATED THIS SAFETY HAZARD. MY GM COMPLAINT NUMBER IS 8-2572310479. I WOULD THINK THAT THE NTSB SHOULD BE CONCERNED THAT GM IS DOING NOTHING ABOUT THIS SAFETY ISSUE.

NHTSA ODI 10936634

IN THE PAST 2 1/2 YEARS I HAVE 7 TIRES REPLACED. THE SIDE-WALL OF THE TIRES SPLIT AND I BELIEVE THIS HAS TO DO WITH THE DEFECTIVE WHEELS. THESE ARE 18 INCH WHEELS AND I BELIEVE THEY ARE POORLY DESIGNED RESULTING IN THE TIRE SPLITTING. I HAVE NEVER EXPERIENCED THIS SORT OF REOCCURRING PROBLEM IN ANY OTHER VEHICLE

NHTSA ODI 10919751

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

NHTSA ODI 10885483

4 TIRES HAVE SPLIT THE SIDE WALL DUE TO IMPACT ON THE ROAD IN THE LAST YEAR, PIRELLI PZERO RUN FLAT P245018, TIRES SEEM DEFECTIVE WITH SIDE WALL SPLITS AFTER MINOR IMPACTS.

NHTSA ODI 10871094

2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO FOUR FLAT TIRES DUE TO LOW PROFILE WHEELS.*SMD THE CONSUMER BELIEVED IN ORDER TO ELIMINATE THE PROBLEM, CADILLAC NEEDS TO REPLACE THE 19 INCH WHEELS AND TIRES WITH 18 INCH WHEELS AND TIRES THAT CAME EQUIPPED ON THE VEHICLE. THE CONSUMER STATED SHE WAS NEVER INFORMED THE 19 INCH WHEELS AND TIRES WOULD BE SO EASILY DAMAGED, JUST BY DRIVING ON THE HIGHWAY. *JB

NHTSA ODI 10851589

2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE RIGHT FRONT TIRE PRESSURE GAUGE DROPPED TO ZERO WHILE DRIVING AND IT SHOWED THE TIRE NEEDED AIR. *SMD THE CONSUMER STATED ACCORDING TO THE WINDOW STICKER, THE VEHICLE WAS EQUIPPED WITH ALL SEASON RUN FLAT TIRES ALONG WITH A TIRE PRESSURE MONITOR SYSTEM . AFTER TAKING DELIVERY OF THE VEHICLE, SHE LEARNED THE VEHICLE WAS EQUIPPED WITH LOW- PROFILE TIRE. THE CONSUMER BELIEVED A WARNING SHOULD BE PROVIDED WHEN PURCHASING A VEHICLE WITH LOW-PROFILE TIRES, SINCE BUYERS DON'T HAVE THE OPPORTUNITY TO REVIEW THE MANUAL PRIOR TO PURCHASE.*JB

NHTSA ODI 10851588

2 STARTERS FAILED WITHIN 17,500 MILES. SECOND STARTER FAILED WITHIN 1,000 MILES. 10/18/2015 CAR PARKED IN PARKING LOT. WOULD NOT START. TOWED TO DEALER - DIAGNOSED AS STARTER (MILEAGE 16,264). 11/20/2015 CAR PARKED IN GAS STATION. WOULD NOT START. TOWED TO DEALER - DIAGNOSED WITH SAME PROBLEM AS 10/19/2015 - STARTER ISSUE (MILEAGE 17,243).

NHTSA ODI 10795226

ENGINE LIGHT TURNS ON AND MISFIRE.

NHTSA ODI 10790332

TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD, NECK, AND KNEES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

NHTSA ODI 10782540

7/15 OIL CHANGE AND TIRE ROTATION (AFTER ROTATION, CAR WAS PULLING TO THE RIGHT) MENTIONED MOLD/MILDEW SMELL AND IN TAKE PERSONNEL SET UP AN APPOINTMENT TO ADDRESS BOTH ROTATION AND AC SMELL FOR 7/27 7/27 - 8/7 RE-WORKED THE ROTATION PROBLEM ADDRESSED THE AC SMELL ISSUESAID IT WOULD TAKE A FEW WEEKS TO GET THE SMELL OUT (IT DID NOT) 8/25 -8/27 ADDRESSED AC SMELL ISSUE AGAIN AND SERVICE DEPARTMENT SAID IT WAS FIXED (IT WAS NOT) 9/3 - 9/16 CAR STILL HAD AC MOLD SMELL PRESENT REPLACED EVAPORATOR CORE AND SAID CAR WAS SMELL FREE IT WAS NOT! IT EMITTED ODOR THE DAY THAT I DROVE IT OUT OF THE SERVICE DEPARTMENT. 9/21, CALLED SENIOR ADVISOR, ON LINE AND I REQUESTED FIRST SENIOR ADVISOR HANDLING MY CASE CALL ME BACK BY THE END OF THIS WEEK WITH A RESOLUTION TO THE ON-GOING MOLD PROBLEM. THIS ADVISOR STILL ASKED THAT I CALL BACK IF INITIAL ADVISOR IF SHE DOES NOT GET BACK WITH ME. TOLD HER THAT WAS UNACCEPTABLE BECAUSE I BELIEVE THE PROBLEM NOW RESTS WITH GM CADILLAC DIVISION. EMPHASIZED MEDICAL REASONS FOR BREATHING IN MOLD/MILDEW FROM THE SYSTEM WHICH COULD LEAD TO DIRE CONSEQUENCES TO ME, PERSONALLY, AS WELL AS OTHERS WHO ARE EXPERIENCING THE SAME ODOR. 9/23 CALLED CORPORATE RATHER THAN CUSTOMER SERVICE NUMBER AND SPOKE TO A PERSON WHO SUPPOSEDLY WAS ABOVE THE LEVEL OF SENIOR ADVISOR. . SHE SAID THAT GM HAS A PROTOCOL THAT WAS BEING FOLLOWED BY THE SENIOR ADVISOR HANDLING MY CASE AND SHE WOULD GET BACK WITH ME AND FOLLOW THE GM PROTOCOL WHICH HAS NOT BEEN EXPLAINED TO ME AND I CANT FIND THEIR PROTOCOL ON LINE. I HAVE ASKED FOR A FULL GM VEHICLE REFUND BECAUSE THEY CANNOT FIX THE PROBLEM. I BELIEVE THAT GM KNOWS THEY HAVE A PROBLEM AND ARE CHOOSING "BANDAID" METHODS THAT DO NOT RESOLVE THE MOLD/MILDEW PROBLEM THUS ENDANGERING THE WELL BEING OF THEIR COMPANY'S VEHICLE OWNERS. NOT RIGHT ON MANY LEVELS!

NHTSA ODI 10775913

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

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