What 102 owners told NHTSA about the 2014 Cadillac ATS

TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT OCCASIONALLY THE VEHICLE FAILED TO SHIFT INTO OTHER GEARS. THE VEHICLE WOULD BE RESTARTED AND SHIFTED INTO GEAR. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 49,500.

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THE CUE SCREEN CRACKED AND NO LONGER FUNCTIONS.

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TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED FROM AUTOMATIC TO AUTO-MANUAL MODE WITHOUT WARNING. THE VEHICLE WAS TOWED TO MURPHY CADILLAC, INC. (174 E HIBISCUS BLVD, MELBOURNE, FL 32901) AND WAS DIAGNOSED WITH A DEFECTIVE GEAR SHIFTER. THE CONTACT WAS INFORMED THAT THERE WAS A WARRANTY PLACED ON THE VEHICLE HOWEVER, THE WARRANTY HAD EXPIRED AUGUST 2020. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A VOUCHER TOWARD THE COST OF REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

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CUESCREEN CUE PROBLEMS INCLUDE 'SPIDER WEBBING,' UNRESPONSIVE SCREENS, DOES NOT WORK

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TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THE DRIVER'S SIDE SEAT WAS SAGGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THERE WAS A HOLE IN THE HEATER PAD AND FOAM CUSHION NEEDED TO BE REPLACED. THE LOCAL DEALER WAS CONTACTED CASE [XXX AND XXX]. THE CONTACT CALLED THE MANUFACTURER HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 30,000.

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TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO PARK HOWEVER, THE SHIFTER FAILED TO ENGAGE PROPERLY AS THE VEHICLE ROLLED BACKWARDS. THE CONTACT HAD TO APPLY THE PARKING BRAKES FOR THE VEHICLE TO STOP ROLLING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO PETRO NISSAN (6248 US-98, HATTIESBURG, MS 39402) AND THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY AN AUTHORIZED CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,180.

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CUE SCREEN STOPPED WORKING

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CUE SYSTEM AND SCREEN BROKEN FOR SECOND TIME. SAFETY ISSUE EVERY TIME I DRIVE. UNABLE TO USE PHONE OR NAVIGATION.

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AS I WAS DRIVING MY SCREEN WENT BLANK WHILE I WAS USING MY NAVIGATION SYSTEM TO GET AROUND AND ENDED UP BEING LOST AND HAD TO STOP AND ASK FOR DIRECTIONS ON HOW TO GET BACK HOME. THE CUE SYSTEM WENT DOWN.

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CADILLAC QUE DOES NOT WORK. CHANGES CHANNELS ON ITS ON. TOUCH SCREEN DON'T WORK. CAN'T CHANGE CHANNELS. CAN'T USE HANDS FREE BLUE TOOTH. CHANGES ON THE DASH.

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TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE GEAR SHIFTER CEASED IN PARK. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE ED MORSE CADILLAC TAMPA DEALER LOCATED AT 101 E FLETCHER AVE, TAMPA, FL 33612, AND WAS ADVISED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AND WAS INFORMED THAT THE RECALL WAS CLOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

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TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE TOUCH SCREEN FAILED TO OPERATE AS NEEDED. THE CONTACT SPOKE WITH DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) WHERE THEY OFFERED HER NO ASSISTANCE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR, BUT WAS INFORMED THAT THE REPAIR WAS NOT GUARANTEED TO FIX THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.

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REAR LEFT/REAR RIGHT AXLE SEALS LEAKING REPORTED TO ME ON 06/01/2020 WHILE 2014 ATS WAS IN FOR SERVICE FOR TIRES AND COOLANT LEAK MILEAGE 71,538. I WAS ADVISED IT'S A VERY SLOW DRIP AND IT DOESN'T NEED TO BE TAKEN CARE OF RIGHT AWAY BUT TO KEEP AN EYE ON IT VEBALLY OVER THE PHONE. I LOOKED BACK ON MY SERVICE RECORDS AND THE LEAK WAS DETECTED ON 03/20/2020 BY THE DEALER BUT R.0 CLOSURE DATE IS NOTED AS 03/18/2020 I WAS NOT MADE AWARE OF A CRITICAL REPAIR NEEDED ON THE DRIVE AXLE (REAR DIFFERENTIAL LEAK) ODOMETER ON 03/18/2020 59,750. THE SEALS SHOULD NOT BE BREAKING AT THIS MILEAGE... THIS SHOULD BE COVERED UNDER WARRANTY. IT'S A MASSIVE ISSUE WITH THE CADILLAC ATS. THIS IS GOING TO COST AROUND $1500.00 TO FIX NOW... WHICH IS OBSURD. THIS IS A SAFETY HAZARD TO DRIVE THE CAR LIKE THIS AS PER MANY ONLINE REPORTS THAT I'VE READ ONLINE.

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MY CADILLAC QUE SYSTEM IS COMPLETELY UNRESPONSIVE AND DELAMINATED. THIS IS A KNOWN ISSUE WITH THE 2014 CADILLAC ATS. THE SCREEN ON THE QUE HAS BEEN COMPLETELY FROZEN AND DELAMINATED FOR QUITE SOME TIME NOW AND I AM UNABLE TO USE ANY FEATURES WITH MY QUEUE. THIS HAPPENS IF THE VEHICLE IS IN MOTION OR AT A STOP THE QUEUE IS JUST GONE.

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THE CADILLAC CUE GLASS IS SPIDER CRACKING. THIS UNIT HAS BEEN REPLACED ONE ALREADY. IT SEEMS TO OCCUR WHEN STATIONARY OR OVER NIGHT

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CAR FAILURE MULTIPLE TIMES WHEN STOPPED. CAR SHUTS DOWN WHEN STOPPING AT STOPLIGHTS STOPSIGNS. RPM'S FALL TO ZERO, THEN CAR SHUTS DOWN. SOMETIMES IT WILL SHUDDER BEFORE SHUTTING DOWN. WHEN STARTING CAR BACK UP, IT WILL SHUDDER AND SLOWLY TRY TO START. THIS HAS PUT ME IN SOME DANGEROUS SITUATIONS ON THE ROAD. *TR

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TL* THE CONTACT OWED A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING 55 MPH AND HE WAS SITTING IN THE FRONT PASSENGER SEAT, SMOKE WAS SEEN COMING FROM THE HOOD. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE DRIVER WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD, THE VEHICLE OCCUPANTS WERE ABLE TO EXIT THE VEHICLE SAFELY BEFORE THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOTAL LOT AS IT WAS DESTROYED BY THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,500.

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THE VEHICLE SHAKES WHILE IDLING,HAPPENS ALL THE TIME. THE DEALER SHIP VERIFIED THAT THERE IS ENGINE VIBRATION DUE TO DEFECT IN ENGINE MOTOR MOUNTS. ITS VERY SCARY FEELING. FEELS LIKE THE ENGINE WILL SHUT OFF.

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THE CUE SYSTEM BECAME UNRESPONSIVE ABOUT 5 MONTHS AGO AND WILL RANDOMLY CHANGE MY RADIO STATIONS. TODAY THE FILM UNDER THE TOUCHSCREEN LOOKS CRACKED LIKE IT IS SPIDER WEBBING. THIS IS THE SECOND CUE SYSTEM IN MY CAR SINCE I BOUGHT IT BRAND NEW. THE FIRST ONE FAILED AFTER 2 YEARS AND WAS COVERED UNDER MY WARRANTY. THIS SECOND ONE STOPPED WORKING AFTER TWO YEARS AS WELL. IT IS SAD THAT THEY PUT A PRODUCT IN A $56,000 CAR THAT CANNOT LAST LONGER THAN 2 YEARS. *TR

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MY CADILLAC ATS CUE SCREEN OR TOUCH SCREEN HAS CRACKED FOR THE SECOND TIME. GM NEEDS TO FIX THIS POOR QUALITY GLASS/ADHESIVE. IF THE CAR GETS HOT OR COLD THE SCREEN CAN NOT HANDLE THE TEMP CHANGES. MY CAR WAS STATIONARY AND OVERNIGHT THE CUE SCREEN CRACKED. IT IS A GARBAGE PRODUCT. *TR

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54,189 MILES ON CAR CURRENTLY. SINCE JUNE OF 2019 MY CAR/ENGINE WILL COMPLETELY SHUT OFF AT A RED LIGHT, OR A COMING TO A STOP SIGN (BASICALLY COMPLETELY STOPPED OR COMING TO A STOP). ITS EVEN SHUT OFF WHILE IN REVERSE. WHEN THIS HAPPENS, THE GEAR IS STILL IN DRIVE. SO I THEN HAVE TO PUT THE CAR IN PARK,PRESS THE BRAKE AND START IT AGAIN. IT SPUTTERS TO START AGAIN, BUT IT STARTS. ITS GETTING MORE FREQUENT, WITH IT STOPPING UP TO 3 TIMES AT ONE STOP LIGHT, AND THEN HAVING TO RESTART IT AGAIN. THERE ARE NO CODES ON THE DASH. IVE BROUGHT MY CAR INTO CREST CADILLAC MULTIPLE TIMES TO TRY AND DIAGNOSE THIS ISSUE. THEY CANNOT FIND THE ROOT CAUSE, AND IT STILL HAPPENING MOST RECENTLY TODAY! THERE IS A NEW BATTERY, ALTERNATOR TESTING IN GOOD CONDITION. THEY HAVE TESTED THE BATTERY CABLES/LINES. THIS IS INCREDIBLY FRUSTRATING. MY CAR HAS STOPPED ON ME WHEN TRYING TO ACCELERATE AND TURN INTO A LANE AND I WAS ALMOST HIT BC MY ENGINE COMPLETELY SHUT OFF. I ALSO CALLED GM AND WAS TOLD WITHOUT A DIAGNOSIS THEY CANT HELP. IVE SPENT SO MUCH MONEY ON DIAGNOSTIC TESTS WITH NO ANSWERS. I NEED HELP PLEASE

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AIR BAG LIGHT IS ON,AND CONTINUES TO REMAIN AS SUCH.VEHICLE SERVICE LIGHT TEST WAS COMPLETED.

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DRIVING ON HIGHWAY APPROXIMATELY 70MPH. VEHICLE SUDDENLY BUCKED TWICE, A FEW SECONDS LATER A CHECK ENGINE LIGHT APPEARED AND REDUCED POWER APPEARED IN THE MESSAGE CENTER. THE VEHICLE STARTED TO SLOW ITS SPEED. I HAD THREE MILES UNTIL NEXT OFF RAMP. VEHICLE CONTINUED TO SLOW AS I GOT IT OFF HE HIGHWAY. ONCE OFF THE HIGHWAY I PULLED OVER AND THE VEHICLE STALLED. I NOTICED FUEL GAUGE WAS READING EMPTY, BEFORE PROBLEM WAS APPROX. 1/4 TANK. VEHICLE KNOW HAD A HEAVY FUEL SMELL. I HAD VEHICLE TOWED HOME. THE FOLLOWING DAY I INVESTIGATED THE PROBLEM. ( I AM A PROFESSIONAL MECHANIC WITH OVER 30 YEARS OF EXPERIENCE. ) THE FUEL GAUGE READ EMPTY AND VEHICLE WOULD NOT START. I ADDED APPROX. 1 GALLON OF FUEL AND TRIED TO START THE VEHICLE. GASOLINE IMMEDIATELY POURED FROM A FUEL LINE AT THE REAR OF THE ENGINE. I REMOVED THE ENGINE COVER AND NOTICED THE HIGH PRESSURE FUEL PUMP WAS LOOSE FROM THE ENGINE. I CHECKED THE SUPPLY FUEL LINE AND IT WAS VERY LOOSE OR BROKEN. REALIZING DAMAGE WAS COMPREHENSIVE AND SHOULD BE COVERED UNDER WARRANTY I TOWED CAR TO DEALERSHIP FOR REPAIR. THE DEALERSHIP WAS VERY UNCOOPERATIVE AND CHARGED ME FOR THE REPLACEMENT OF A BROKEN FUEL LINE. I ASKED THE DEALERSHIP TO INVESTIGATE WHY THE PUMP CAME LOOSE FROM THE CYLINDER HEAD. THEY SAID IT JUST HAPPENS AND IT WAS RETORQUED TO FACTORY SPECS. THAT VEHICLE WAS NOT TEST DRIVEN AFTER REPAIRS WERE MADE, I WAS TOLD IT WAS BUT IT HAD NO GAS REGISTERING ON THE GAUGE AND THE MILEAGE HAD NOT CHANGED FROM TIME OF DROP OFF. I PICKED UP VEHICLE FROM DEALERSHIP, PUT A HALF A TANK OF FUEL IN VEHICLE AT THE CLOSEST FUEL STATION AND DROVE IT HOME CAUTIOUSLY. I WILL NOT BE DRIVING VEHICLE AGAIN UNTIL I GET MORE ANSWERS. I BELIEVE A SERIOUS FIRE IS POSSIBLE IF THE FUEL LINE BREAKS AGAIN VERY LUCKY IT DID NOT HAPPEN THE FIRST TIME BECAUSE OF THE FUEL PUMP COMING LOOSE FROM THE ENGINE.

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CAR WAS PARKED IN PARKING SPOT/LOT OF HEB. STARTED ENGINE AND GEAR SHIFT LEVER WAS SHIFTING W/OUT PRESSING THE BRAKE WHILE REMAINING IN PARK. THE CAR WOULD NOT MOVE. CALLED TOW TRUCK. TOW TRUCK DRIVER WAS ABLE TO PUT CAR IN DRIVE TO DRIVE IT TO PEP BOYS, A MECHANIC NEARBY. AFTER 5 DAYS, PEP BOYS STATED IT WAS A RECALL, HOWEVER MY VIN NO. IS NOT ASSOCIATED W/ANY RECALL PER CADILLAC. TOWED IT TO CADILLAC AND THEY STATED THAT THE PROBLEM IS THE CABLE THAT IS CONNECTED TO YOUR TRANSMISSION OR SHIFT LEVER GOT DETACHED. FURTHER THEY STATED THAT THIS PARTICULAR PART IS NOT COVERED UNDER MY EXTENDED WARRANTY. IT APPEARS TO BE A SAFETY ISSUE AND IT IS SIMILAR TO THE GM RECALL NO. 14179. *JS

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2014 CADILLAC ATS THAT HAS A CONSTANT SHUDDER OR VIBERATION AT ALL SPEEDS. I TOOK IT TO EVERETTE GMC IN HICKORY, ABOUT 5 OR 6 MONTHS AGO. THEY ACKNOWLEDGED THE PROBLEM BUT ARE UNABLE TO FIX. I BALANCED AND ROTATED TIRES TO NO AVAIL. VERY FRUSTRATING. I UNDERSTAND OTHER GMC OWNERS HAVE THIS SAME PROBLEM.

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