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What 60 owners told NHTSA about the 2014 Buick Lacrosse Eassist

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (60)Crash / fire / injury (8)Electrical system (13)Steering (12)Airbags (7)Brakes (5)Electronic Stability Control (esc) (5)Lights (5)Engine (4)Seat belts (4)Wheels (4)Body & structure (3)

1 of 60 complaints match · Seat belts · crash/fire/injury only · clear filters

Aug 6, 2015LightsAirbagsSeat beltsCrash

ON THE WAY HOME FROM A CELEBRATION IN OUR TOWN, I HIT A DEER. I IMMEDIATELY HEARD A LOUD COUPLE OF BANGS, NOT JUST FROM THE IMPACT AND SMOKE WAS COMING OUT FROM THE STEERING COLUMN AND GLOVEBOX. ONSTAR CALLED IMMEDIATELY AND SAID THAT MY AIRBAGS HAD DEPLOYED AND THEY ASKED IF I NEEDED HELP. THE CONCERN IS THAT THE AIRBAGS FIRED BUT DID NOT DEPLOY.

NHTSA ODI 10746634

Working with the data? Download all 60 complaints as CSV · fetched from NHTSA July 27, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Buick Lacrosse Eassist verdict →