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What 60 owners told NHTSA about the 2014 Buick Lacrosse Eassist

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (60)Crash / fire / injury (8)Electrical system (13)Steering (12)Airbags (7)Brakes (5)Electronic Stability Control (esc) (5)Lights (5)Engine (4)Seat belts (4)Wheels (4)Body & structure (3)

1 of 60 complaints match · Engine · crash/fire/injury only · clear filters

Mar 19, 2019AirbagsBrakesEngineCrash1 injury

WAS IN A ACCIDENT 2/16 SPEED LIMIT 40 DRIVING ON CITY STREET. CAR IN FRONT OF ME STOPPED IN MIDDLE OF THE RD AND STARTED BACKING UP TRIED TO AVOID COLLISION AND STILL HAD IMPACT. THE AIRBAGS DID NOT DEPLOY AND THE CAR ENGINE SEEMED TO ACCELERATE INSTEAD OF SLOW DOWN. I HAD THIS HAPPEN ONE TIME BEFORE WHILE BREAKING BUT THEN IT SWITCHED BACK AND DROVE NORMAL CALLED DEALERSHIP AND THEY SAID NO RECALLS. MY CAR WAS A TOTAL LOSS FRONT IMPACT NO AIRBAGS DEPLOYED

NHTSA ODI 11189957

Working with the data? Download all 60 complaints as CSV · fetched from NHTSA July 27, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Buick Lacrosse Eassist verdict →