Aug 26, 2019Fuel system
ON JUNE 3, 2019 I WAS TRAVELING SOUTHBOUND ON THE I-5 NEAR TULARE, CALIFORNIA, AT APPROXIMATELY 75MPH WHEN AN INDICATOR LIGHT CAME ON THAT I HAD NEVER SEEN BEFORE. LESS THAN A MINUTE LATER, I BEGAN TO LOSE POWER AND WAS UNABLE TO ACCELERATE. I QUICKLY MOVED TO THE RIGHT LANE AND PREPARED TO EXIT THE FREEWAY LESS THAN A MILE AHEAD. A FEW SECONDS LATER, THE ENGINE COMPLETELY SHUT OFF. I WAS FORCED TO COAST OFF THE FREEWAY, NO POWER, NO POWER STEERING AND QUICKLY LOSING MY BRAKES. I WAS LUCKY THAT THERE WAS AN OPEN PARKING LOT IMMEDIATELY OFF THE FREEWAY THAT I WAS ABLE TO COAST INTO. AFTER SAFELY COMING TO A STOP, I ATTEMPTED TO LOOK UP THE INDICATOR LIGHT ICON IN THE VEHICLE MANUAL. UNABLE TO FIND THE CODE / REASON FOR THE ENGINE FAILURE, I CALLED FOR A TOW TRUCK. THE NEAREST VW DEALERSHIP WAS 45 MILES AWAY SO I OPTED TO HAVE THE VEHICLE TOWED TO A LOCAL EUROPEAN CAR SERVICE SHOP IN TULARE, FRANK'S AUTOMOTIVE. AS LUCK WOULD HAVE IT, THEY HAD A VW MASTER TRAINED TECHNICIAN ON STAFF. HE RAN THE CODES, CHECKED THE ENGINE AND DETERMINED THAT MY HIGH PRESSURE FUEL PUMP HAD FAILED. HE SAID THE PUMP LITERALLY DISINTEGRATED AND SENT BITS OF ALUMINUM 'SHRAPNEL' THROUGHOUT MY ENTIRE FUEL SYSTEM. THE ENTIRE FUEL SYSTEM WOULD NEED TO BE REPLACED. HE INDICATED THAT THIS WAS A KNOWN ISSUE AND THAT THERE WAS PARTIAL RECALL AS A RESULT. UNFORTUNATELY, MY PARTICULAR MODEL WAS NOT INCLUDED IN THE RECALL AND VW DECLINED TO ASSIST. THE REPAIR ENDED UP COSTING ME MORE THAN $8,000. IF VW HAD GIVEN ME A WARNING ABOUT THIS ISSUE, I WOULD MOST CERTAINLY HAVE HAD THE PUMP REPLACED BEFORE IT CATASTROPHICALLY FAILED. VW NEEDS TO BE HELD ACCOUNTABLE FOR THESE FAILURES. WHEN THE PUMP FAILS, IT'S CATASTROPHIC!
NHTSA ODI 11246442
Jan 30, 2018Electrical systemAirbagsFuel system
2013 VOLKSWAGON TOUREG RECALL
NHTSA ODI 11065926
Oct 27, 2017Fuel systemCrash
2013 TDI -HIGH PRESSURE FUEL PUMP FAILURE. HAVE NEVER PUT GASOLINE IN THE TANK. VW HAS REJECTED COST OF REPAIRS.
NHTSA ODI 11040499
Apr 26, 2017Seat beltsFuel system
THE CAR JUST SUDDENLY STOPPED WHILE DRIVING ON THE HWY 91 IN LOS ANGELES IN RUSH HOUR TRAFFIC. VEHICLE SUDDENLY LOST POWER AND WITHIN 10 SECONDS COMPLETE STOP AND STALL ON THE HIGHWAY. TOWED TO VW DEALERS AND I WAS INFORMED THAT IS FAILURE OF THE HIGH PRESSURE FUEL PUMP . HTTPS://WWW.EDMUNDS.COM/CAR-NEWS/FEDS-CLOSE-PROBE-INTO-VW-AUDI-TDI-VEHICLES-FOR-HIGH-PRESSURE-FUEL-PUMP-FAILURE.HTML
NHTSA ODI 10980989
Sep 19, 2016Fuel system
ADD BLUE HEATER SYSTEM ON THE DIESEL ENGINE WENT BAD AFTER LESS THAN 42000 MILES. I THOUGHT THIS WAS PART OF THE EMISSION SYSTEM IN THIS CAR BUT VW DOES NOT SEE IT THIS WAY. THEY WANT OVER 1,000 TO FIX THIS ON A CAR THE LIED ABOUT IN THE FIRST PLACE. SEEMS TO BE A BIG MONEY MAKER FOR SOMETHING TO MAKE THE CAR EXAUST CLEAN.
NHTSA ODI 10907990
Jun 13, 2014Fuel system
MY DAUGHTER WAS DRIVING AND I WAS WITH HER. SHE HAS HER PERMIT. MY TOUREG STALLED THREE TIMES. ONCE AT A STOP LIGHT AND SHORT AFTER WITH HER DRIVING. IT WAS VERY SCARY AND DANGEROUS. IN ADDITION, ON WEDNESDAY, JUNE 11TH. I EXPERIENCED THE SAME PROBLEM. MY CAR IS AT THE DEALERSHIP CLOSE TO ME. THEY SAID THEY ADJUSTED SOMETHING WITH THE THROTTLE. I ALSO HAVE HAD PROBLEMS WITH THE SHAKING IN THE STEERING WHEEL AT SPEEDS OF 65-70 MPH. THEY ARE ALIGNING IT TO SEE IF THAT WILL SOLVE THE PROBLEM. I AM KIND OF SCARED TO DRIVE WITH THE STALLING PROBLEM. I HOPE THIS RESOLVES IT, OTHERWISE IT WILL BE BACK IN THE SHOP! THIS IS SOMETHING THAT VW NEEDS TO TAKE SERIOUSLY. I LOVE MY CAR BUT WANT IT TO BE SAFE! *JS
NHTSA ODI 10598064