What 139 owners told NHTSA about the 2013 Volkswagen Tiguan Ltd

THE CLOCK SPRING FAILED WITHIN TWO YEARS OF THE RECALL, AND BASED ON MY INTERNET RESEARCH, ALMOST 100 OTHER PEOPLE HAVE HAD THE SAME ISSUE. THE DEALER TOLD ME THE ORIGINAL "FIX" WAS JUST TO PUT A COVER OVER THE CLOCK SPRING UNLESS THE CLOCK SPRING FAILED BEFOREHAND. IN MY CASE IT FAILED AFTER THE COVER WAS ADDED, AND FOR SOME REASON I DIDN'T GET THE BENEFIT OF AN ACTUAL REPLACEMENT PART AS PART OF THE RECALL. IT SEEMS TO ME THAT OTHERS ARE HAVING THE SAME PROBLEM AND THE "FIX" FOR ALL OF THE CARS IN QUESTION SHOULD HAVE BEEN CLOCK SPRING REPLACEMENTS VS. A COVER.

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ON JUNE 7TH, 2018...I TOOK CAR TO DEALER FOR COOLANT LEAK REPAIR. REPAIR WAS FINISHED HOWEVER THE DEALER SUGGESTS TO HAVE A MAJOR ENGINE OIL LEAK REPAIR TO PREVENT OIL LEAKS, BECAUSE OF KNOWN CASES WITH OTHER SIMILAR VW TIGUAN MODEL CARS. THE REPAIR WOULD COST $1700.00. THEY SAID THAT THE ENGINE SEALANT USED ORIGINALLY IN MANUFACTURING THE CAR WAS NOT THE CORRECT SEALANT, AND THE SEALANT WOULD EVENTUALLY FAIL AND CAUSE MAJOR DAMAGE TO MANY PARTS OF THE ENGINE. LATER ON A MAILER WAS SENT TO MY HOUSE STATING THE SUGGESTED REPAIR AND THAT SAFETY WOULD BE AN ISSUE IF THIS REPAIR WAS NOT PERFORMED. I AM NOT ONLY WORRIED ABOUT THE SAFETY OF MYSELF DRIVING MY CAR, I'M ALSO WORRIED THAT I DON'T HAVE FUNDS FOR THIS UNEXPECTED REPAIR...$1700.00.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE BATTERY WAS REPLACED AT THE DEALER (ANCIRA VOLKSWAGEN SAN ANTONIO, 6125 BANDERA RD, SAN ANTONIO, TX 78238). AFTERWARDS, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND WHEN DEPRESSED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. **TR UPDATED 10/19/18*JB

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ONE DAY I WAS DRIVING AND HEARD THIS CLICKING NOISE IN MY STEERING WHEEL WHENEVER I TURNED. IT PROGRESSIVELY GOT WORSE THROUGHOUT THE DAY AND ABOUT 4 HOURS LATER FROM WHEN I INITIALLY HEARD IT, MY AIRBAG LIGHT CAME ON. I CALLED MY DEALERSHIP AND THEY TOLD ME IT WAS MY CLOCK SPRING AND THAT THERE WAS A RECALL FOR THIS A FEW YEARS AGO HOWEVER MY VIN WAS NOT ONE THAT WAS NOTED UNDER THAT RECALL. I HAVE NO POWER TO MY STEERING WHEEL TOUCH CONTROLS AND MY HORN DOES NOT WORK WHICH HAS BEEN VERY SCARY AS I HAVE NO WAY TO ALERT THOSE AROUND ME WHEN THEY SWERVE INTO MY LANE-WHICH HAS HAPPENED MULTIPLE TIMES.

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THE CLOCK SPRING (DIAGNOSED BY PUGI VOLKSWAGEN IN DOWNERS GROVE, IL HAS MALFUNCTIONED IN THIS VEHICLE. SO ALL THE AIRBAGS AND ALL STEERING WHEEL CONTROLS DO NOT WORK IN THIS VEHICLE, SO IF I'M ABOUT TO GET INTO AN ACCIDENT, I CANNOT USE MY HORN, NOR WILL MY AIRBAG DEPLOY. THERE IS AN ACTIVE RECALL FOR THIS PART IN OTHER VEHICLES IN THE SAME MAKE, MODEL, AND YEAR OF THIS VEHICLE, BUT FOR SOME REASON MY VIN IS NOT FALLING INTO THAT RANGE? THIS IS RIDICULOUS, THE RECALL ON THIS PART IS RECALL # 69L2, NHTSA # 15V483. THERE WAS AN NHTSA INVESTIGATION IN NOVEMBER 2017 STATING THAT THIS MAY NOT HAVE COVERED A WIDE ENOUGH RANGE OF VEHICLES COVERED UNDER THE RECALL (HTTPS://STATIC.NHTSA.GOV/ODI/INV/2017/INOA-RQ17009-5206.PDF) & (HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/11/17/FEDS-INVESTIGATE-VOLKSWAGENS-RELUCTANT-RECALL/#6D0848D53B77). SOMEONE PLEASE HELP ME!

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AFTER DRIVING ABOUT 2 HOURS ON A FREEWAY THE AIRBAG LIGHT CAME ON WHILE TURNING ONTO A CITY STREET AFTER EXITING THE FREEWAY. ALL STEERING WHEEL CONTROLS AND HORN HAD STOPPED WORKING WHEN THE AIRBAG LIGHT CAME ON AS WELL. THIS SEEMS TO BE THE EXACT FAILURE DESCRIBED IN THE CLOCK SPRING RECALL ISSUED IN 2015 FOR THIS VEHICLE THOUGH IT SEEMS AS THOUGH THE RECALL MAY HAVE ALREADY BEEN REPAIRED ON MY CAR.

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MY STEERING WHEEL CLICKS WHILE TURNING, AIR BAG LIGHT IS ON, HORN AND STEERING CONTROLS DON'T WORK. I CONTACTED THE DEALERSHIP WHO TOLD ME THIS WAS A COMMON ISSUE AND THE RECALL TO FIX IT HAD BEEN DONE IN 2015 BY THE PREVIOUS OWNER. I WAS TOLD I WOULD HAVE TO PAY TO FIX IT THIS TIME. SO VW GETS TO CLAIM TO FIX THE PROBLEM BY SUPPOSEDLY PUTTING A NEW CLOCK SPRING IN, THAT FAILS IN THE SAME TIME FRAME AS THE PREVIOUS DEFECTIVE CLOCK SPRING. THIS IS RIDICULOUS. WILL NEVER BUY A VW AGAIN.

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VEHICLE FLOODED WITH STANDING WATER AFTER A HEAVY RAIN. ON MONDAY APRIL 30, 2018 THE VOLKSWAGEN DEALERSHIP REPORTED THAT THE 2 DRAIN LINES FROM THE SUNROOF HAD "DISCONNECTED THEMSELVES" AND ALLOWED RAIN WATER INTO THE VEHICLE CABIN. IN 2007 A CLASS ACTION LAWSUIT WAS FILED AGAINST VOLKSWAGEN OF AMERICA FOR THIS VERY ISSUE CITING POOR DESIGN TO BE AT FAULT. IN 2012 THE APPELLATE COURT APPROVED A $69 MILLION DOLLAR SETTLEMENT BY VOLKSWAGEN, BUT APPARENTLY DID NOT MAKE ANY DRAIN DESIGN CHANGES THAT WOULD PREVENT THE OCCURRENCES FROM TAKING PLACE IN THE FUTURE. PLEASE SEE HTTPS://WWW.LAW360.COM/ARTICLES/402373, HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2014/VOLKSWAGEN-SETTLES-LAWSUIT-LEAKING-SUNROOFS.SHTML, AND HTTP://WWW2.CA3.USCOURTS.GOV/OPINARCH/103618P.PDF. WHEN I ASKED VOLKSWAGEN OF MANDEVILLE, LA IF THERE WAS ANY OUTSIDE CONDITION THAT WOULD CAUSE A DRAIN FAILURE, THEY SAID IT WAS A BAD DESIGN AND THAT THEY WERE "VERY FAMILIAR" WITH THE PROBLEM. VOLKSWAGEN HAVE MADE NO VOLUNTARY RECALLS OR ISSUED SERVICE BULLETINS TO ADDRESS THE PROBLEM. MY 2013 TIGUAN HAS APPROXIMATELY 10,500 MILES SO WEAR & TEAR IS NOT A CONTRIBUTING FACTOR HERE. MY REPAIR BILL IS NEARLY $3,000.

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NOT SURE IF THIS INVOLVES THE TAKATA RECALL OR NOT. WHILE WAS EXECUTING A RIGHTHAND TURN ON A CITY STREET, I HEARD A SNAP/CLICK FROM INSIDE THE STEERING WHEEL. IMMEDIATELY, THE AIRBAG LIGHT TURNED ON AND I DISCOVERED THE NEXT DAY THAT THE HORN AND STEERING WHEEL CONTROLS HAD STOPPED FUNCTIONING. AFTER DOING SOME RESEARCH, I DISCOVERED THAT 2013 TIGUANS WERE INCLUDED IN THE STEERING WHEEL CLOCK SPRING RECALL IN 2015, SO I CHECKED TO SEE IF MY CAR'S VIN WAS INCLUDED. IT WASN'T, SO I REACHED OUT TO VW CUSTOMER CARE AND TOLD THEM THAT MY CAR WAS EXHIBITING THE SAME ISSUES THAT WERE OUTLINED IN THE RECALL NOTICE. THEY INITIALLY TOLD ME THAT MY VEHICLE WASN'T INCLUDED BECAUSE IT DIDN'T RECEIVE THE FAULTY FACTORY PARTS, THEN LATER CHANGED THEIR STORY TO SAY THAT MY VEHICLE ALREADY HAD BEEN REPAIRED IN RESPONSE TO THE RECALL. WHEN I EXPLAINED THAT THE REPAIR HADN'T PREVENTED THE SAFETY HAZARDS, THEY TOLD ME THAT THE RECALL REPAIR IS OUT OF WARRANTY SO I WOULD NEED TO PAY FOR THE REPAIR MYSELF.

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AN AIRBAG ERROR WARNING ILLUMINATED ON MY DASHBOARD AND THE STEERING WHEEL BEGAN TO MAKE A CLICKING NOISE. AFTER RESEARCHING POTENTIAL CAUSES AND RECEIVING A RECOMMENDATION FROM A CAR SERVICE DEALER, I FOUND A RECALL ISSUED UNDER NHTSA CAMPAIGN NUMBER 15V483000. MY VIN DOES NOT LIST MY VEHICLE UNDER THE RECALL; HOWEVER, THE AIR BAG CLOCK SPRING IS BROKEN. I'D LIKE TO REQUEST AN INVESTIGATION INTO MY VEHICLE'S FAULTY AIR BAG CLOCK SPRING AND REQUEST A RECALL IN ACCORDANCE WITH THE CAMPAIGN NUMBER LISTED ABOVE.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE HORN FAILED TO OPERATE WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER (CHICO VOLKSWAGEN, 902 MAIN STREET, CHICO, CALIFORNIA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

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THE ELECTRONICS IN THE STEERING WHEEL STARTED GOING OUT, FINALLY NOTHING ON THE STEERING WHEEL TO DO WITH ELECTRONICS WILL WORK, NO AIRBAG NO HORN NO CRUISE CONTROL NO STEREO BUTTONS NO OTHER CONTROLS THIS PROBLEM IS RELATED TO THE CLOCK SPRING, AND SO I TOOK IT TO A DEALER . THE DEALER SAID IT HAD ALREADY HAD THE RECALL DONE , THEY PUT A COVER OVER THE ELECTRONIC CLOCK SPRING, THEY SAID BACK WHEN THAT THIS WOULD FIX THE PROBLEM , WELL IT DOESN'T FIX THE PROBLEM , IT MAY DELAY IT , UNTIL THE CAR IS OUT OF WARRANTY . MY DAUGHTER DRIVES THIS CAR, WITHOUT AN AIRBAG NOW BECAUSE VW AND PIGNATARO VW REFUSE TO PROPERLY DEAL WIT THE PROBLEM. THE COVER DOES NOT WORK , THE CLOCK SPRING WILL BREAK , AND THE AIRBAG LIGHT WILL COME ON . LEAVING THE OCCUPANT OPEN TO INJURY OR DEATH IN HEAD ON COLLITION. THIS IS A SHAM THAT THE COMPANY WILL NOT FIX THE PROBLEM . THEY SAID IT HAD BEEN FIXED SO THEY ARE NO LONGER LIABLE . IT IS NOT FIXED !!!! PEOPLE ARE GOING TO , OR ARE DYING BECAUSE OF THIS !!!

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE STEERING WHEEL MAKING AN ABNORMAL NOISE, THEN THE HORN FAILED, THE STEERING WHEEL FUNCTION BUTTONS FAILED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALLS. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

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CLOCK SPRING ISSUE. MY 2013 VOLKSWAGEN TIGUAN CLOCK SPRING HAS FAILED AND MY AIRBAG/STEERING COMPONENTS NO LONGER FUNCTION. VOLKSWAGEN IS CLAIMING MY CAR IS NOT AFFECTED ALTHOUGH MY MODEL MAKE AND YEAR FALLS WITHIN THOSE FAILING. MY CLOCK SPRING PART NUMBER ALSO MATCHES THOSE THAT ARE FAILING. I WAS DRIVING WHEN THE AIRBAG NO LONGER WORKED. THERE WAS NO THREAT OR DANGER. HOWEVER I AM UNABLE TO DRIVE THE VEHICLE WITHOUT A FUNCTIONING AIRBAG.

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FUEL SYSTEM PROBLEMS... REPLACED REAR FUEL PUMP 8/15/2017. CAR BLEW OUT FUEL LINE WITHIN TWO WEEKS.. SPILLED GAS ALL UNDER CAR.. CAUGHT FIRE AND BURNED TO THE GOUND. VW TECHNICAL PROS DID WORK... @ AUDI PENSACOLA (SONIC AUTO GROUP) . CAR HAD PREVIOUSLY HAD RECALL ON FUEL SYSTEM FIXED IN 2016. STILL FAILED. GOT INTO CAR IN AM AND IT WOULD RUN FOR 2 SECONDS AND QUIT. CALLED SERVICE TECH FOR GUIDANCE.. SAID GET TOW TRUCK TO BRING IT IN TO AUDI PENSACOLA FOR EXAM. CAR CAUGHT FIRE IN DRIVEWAY THANKFULLY OUT FROM UNDER CARPORT. FIRE DEPT ARRIVED JUST IN TIME TO SAVE MY HOUSE FROM BEING TOTALLY INVOLVED. SEE ATTACHMENTS OF REPAIR BILL AND PIX OF FIRE. MORE AVAILABLE

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IN 2015 THERE WAS A RECALL FOR CLOCK SPRINGS IN THE 2013 VOLKSWAGEN TIGUAN WHICH I OWN AND OTHER OF THEIR VEHICLES. MY PREVIOUS OWNER GOT IT REPLACED THEN AND I BOUGHT THE CAR IN 2016. I HEARD A CLICKING NOISE AND THEN MY AIRBAG LIGHT CAME ON AND THE CONTROLS ON THE STEERING WHEELS STOPPED WORKING AND MY HORN STOPPED WORKING ALSO. BEING THAT MY CAR HAS $46000 MILES AND I HAVE EXTENDED 100,000 MILE WARRANTY... I WENT TO VW TO COMPLAIN AS CLEARLY THIS RECALL DIDN'T DO ANYTHING BECAUSE IT HASN'T BEEN EVEN THAT LONG FOR IT TO BE BREAKING AGAIN. THEY DENIED TO COVER IT BECAUSE IT HAD BEEN FIXED PREVIOUSLY WHEN THE RECALL HAPPENED. THIS CLEARLY IS AN ISSUE THAT WASN'T RESOLVED WITH THE RECALL AS I GOOGLED WHAT THIS WAS WHEN I FIRST HEARD THE NOISE AND THERE ARE SOOOOO MANY PEOPLE COMPLAINING OF THE SAME ISSUE AFTER IT WAS FIXED THE FIRST TIME AROUND. THIS IS A $500 JOB THAT I'M GOING TO HAVE TO PAY NOW AND IT'S FRUSTRATING BECAUSE I TRULY FEEL THIS IS A DEFECT IN THE CAR AND SHOULD BE COVERED.

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VEHICLE'S CLOCK SPRING WAS FOUND TO BE DYSFUNCTIONAL AND HAD TO BE REPLACED. MY STEERING WHEEL STARTED MAKING A CLICKING NOISE AND THEN AN AIRBAG ERROR CAME UP. I WAS AFRAID IT WOULD NOT DEPLOY IN THE EVENT OF A WRECK, OR DEPLOY FOR NO REASON DRIVING DOWN THE STREET. DOING SOME RESEARCH IT APPEARS THERE IS A RECALL FOR THIS EXACT ISSUE THAT INCLUDES MY YEAR AND MODEL - BUT VOLKSWAGEN IS SAYING IT'S NOT INCLUDED BASED ON MY VIN. I BELIEVE THAT IT SHOULD BE INCLUDED SINCE THE CLOCK SPRING IS MALFUNCTIONING IN A 3.5 YEAR OLD CAR.

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MY AIRBAG LIGHT COME UP AND MY HORN IS NOT WORKING.

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AIRBAG CLOCK SWITCH FAILED ON MY 2013 VOLKSWAGEN TIGUAN. THE VEHICLE WAS IN MOTION, TURNING A 45 DEGREE CORNER, AND A 'GRINDING' AND 'POPPING' SOUND OCCURRED.

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AIR BAG LIGHT ON DASHBOARD IS LIT UP. AT FIRST STEERING WHEEL FELT HARDER TO TURN LEFT AND RIGHT AND THEN IT SOUNDED LIKE A SPRING WAS MOVING BACK AND FORTH ON PLASTIC. I WAS PULLING OUT OF THE DRIVEWAY WHEN THIS OCCURRED TURNING LEFT.

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NO ELECTRICAL CONNECTION TO STEERING WHEEL, AIR BAG LIGHT IS ON... ALL SIMILAR PROBLEMS TO TAKATA RECALL BUT MY VIN WAS NOT INCLUDED IN THE RECALL AND THE DEALERSHIP IS TRYING TO CHARGE ME $800 TO FIX IT. WHEN VEHICLE WAS STATIONARY AND SWITCHED ON, THERE WAS A TEARING SOUND FROM THE STEERING WHEEL - THEN NOTHING WORKED IN THE STEERING WHEEL, NOT THE HORN OR THE CRUISE CONTROL OR ANYTHING. AND THE AIR BAG LIGHT IS ON.

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VW RECALLED THIS VEHICLE FOR A DEFECT IN THE CLOCKSPRING WHICH CONTROLS THE DRIVER SIDE AIRBAG. THIS REPAIR WAS MADE IN JULY 2016. JUST 15 MONTHS LATER AND LESS THAN 3000 MILES LATER THE CLOCKSPRING FAILED AGAIN IN THE EXACT SAME FASHION. THE SAME CLASSIC CLOCKSPRING FAILURE MODE AS REPORTED BY VW. I HAD IT REPLACED AGAIN THIS MORNING.

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OUR VOLKSWAGEN TIGUAN 2013 WAS RECALLED LAST YEAR FOR A FAULTY AIRBAG CLOCK SPRING WHICH, IF IT WENT OUT, CAUSED A LOSS OF THE DRIVERS FRONT AIRBAG AND ALSO USE OF THE HORN. OUR AIRBAG AND HORN FULLY WENT OUT AT THAT TIME, AND WE TOOK THE CAR IN AND HAD THE CLOCK SPRING REPLACED UNDER THE RECALL. NOW, JUST MORE THAN A YEAR LATER, THE EXACT SAME THING HAS HAPPENED -- THE AIRBAG LIGHT HAS COME ON INDICATING THAT THE AIRBAGS ARE OUT, THE HORN DOES NOT WORK NOR DO ANY OF THE ELECTRIC CONTROLS ON THE STEERING WHEEL. WE CALLED OUR LOCAL VW DEALER IN STAMFORD CT ABOUT THIS-- THEY HAVE SAID THEY WILL CHARGE US FOR A DIAGNOSTIC AND THE REPAIR SINCE THE CAR IS CURRENTLY NOT RECALLED, EVEN THOUGH THIS IS THE EXACT SAME PROBLEM THAT WAS ADDRESSED UNDER THE RECALL LAST YEAR. IN ADDITION, THE FIRST AVAILABLE APPOINTMENT THEY ARE OFFERING US IS 30 AUG -- TWO AND A HALF WEEKS FROM TODAY. THEY HAVE SAID WE COULD ALSO BRING THE CAR IN NOW, BUT THAT IT WILL TAKE THEM A WEEK OR MORE TO GET TO IT.

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HARD STARTING 1ST THING AM.... SEEMS TO RUN OK AFTERWARD. VW SERIVCE TECH SAYS REAR FUEL PUMP AND SENSOR BAD..CAUSING ENGINE SPEED SENSOR TO MALFUNCTION. CAR STALLED ON FWAY TWICE TOO...

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THERE WAS NO STEERING FUNCTIONALITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CLOCK SPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE OSTIEN DEALER WHERE IT WAS CONFIRMED THAT THE CLOCK SPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

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