What 4 owners told NHTSA about the 2013 Volkswagen Golf R

Failed click-spring in the steering wheel- the airbags and horn are out of commission.

NHTSA ODI 11487898

Clock spring failure with airbag error light on, and steering controls & horn not functioning. Car previously had clock spring fixed under recall in Aug 2016 (car mileage 55,619), and now had the exact same issue occur in Nov 2021 at 79,596 mi. Original recall did not fix issue, service records available.

NHTSA ODI 11443521

7 times now, I have heard a “pop” while turning the steering wheel & the airbag light has come on. The horn will not work after this happens. Each time, it has occurred at low speed, whilst making a turn or merely backing out of my driveway. 6 times of the 7 times, I have taken it to the Hansel VW dealership in Santa Rosa, CA & they have told me it was the clockspring in the steering column & they have replaced it. The 1st time, it was replaced under the vehicle’s warranty, 4 of the other times it was replaced under the parts warranty. On 3/18/20, the part was out of warranty & I had to pay for it, but was not charged for labor. On 9/25/21, I was backing out of my driveway, when it occurred for a SEVENTH time. As I have recently relocated, I will be taking it to the Niello VW dealership in Sacramento on 10/6/21 for repair. I am in the process of contacting VW of America Dates of clockspring replacement: 01/28/2015 05/05/2017 03/06/2018 05/29/2018 03/18/2020 07/27/2020 10/06/2020 (scheduled)

NHTSA ODI 11434569