What 254 owners told NHTSA about the 2013 Toyota RAV4 Plug-in Hybrid

TL* THE CONTACT OWNED A 2013 TOYOTA RAV4. WHILE ATTEMPTING TO REVERSE, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CONTACT ATTEMPTED TO STOP THE VEHICLE, BUT THE BRAKES CEASED. AS A RESULT, THE VEHICLE JUMPED THE CURB AND CRASHED INTO THREE TRUCKS AND A TREE. THE FAILURE OCCURRED WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 379.*TT CONSUMER STATED SHE STARTED REVERSING AND SUDDENLY THE CAR STARTED ACCELERATION, SHE PRESSED THE BRAKE IT DID NOT STOP AS A RESULT THE CAR WENT OUT OF CONTROL AND HIT 3 PARKED TRUCKS. UPDATED 8/15/18*JB

NHTSA ODI 11046612

POSSIBLE MALFUNCTION WITH THE AUTOMATIC BRAKING SYSTEM (ABS). CAR FAILS TO BRAKE PROPERLY AND SLIDES WHEN PRESSURE IS APPLIED THE BRAKE. MY WIFE WAS DRIVING ABOUT 45MPH AND WHEN SHE TRIED TO STOP, SLID INTO THE BACK OF AN 18-WHEELER.

NHTSA ODI 10872683

TL* THE CONTACT OWNS A 2013 TOYOTA RAV4. WHILE ATTEMPTING TO PARK THE VEHICLE IN A PARKING LOT, THE BRAKES FAILED. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO A PARKED VEHICLE, WHICH THEN CRASHED INTO A THIRD VEHICLE. THERE WAS NO WARNING INDICATOR. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLES HAD MINOR DAMAGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

NHTSA ODI 10861879

HI, WE (MYSELF, MY WIFE AND DAUGHTER) HAD AN ACCIDENT DATED 08/02/2015 DUE TO BRAKES IN OUR TOYOTA 2013 RAV 4 DIDN'T FUNCTION. WE WERE TRAVELING AT POSTED SPEED OF 65/HR AND THERE WERE 3 CARS AHEAD OF US THAT BRAKED SUDDENLY. THERE WAS ENOUGH TIME FOR ALL CARS TO STOP INCLUDING OUR CAR BUT INSPITE OF FULL BRAKING IT FAILED TO AND HAPPENED TO CRASH INTO THE CAR AHEAD OF US. OUR CAR JUST COULD NOT COME TO COMPLETE STOP. WE STRONGLY FEEL ITS NOT SAFE FOR OUR FAMILY TO DRIVE IN THAT CAR ANY MORE. WE HAVE OPENED A CASE WITH TOYOTA AS WELL, BUT ITS BEEN 3 DAYS HAVE NOT HEARD BACK FROM THEM YET. ALL THEY DID WAS EMAIL US SAYING THEY WERE UNABLE TO REACH US WHEN WE DID NOT RECEIVED ANY CALLS AT OUR END. WE REQUEST YOU TO PLEASE LOOK INTO THIS MATTER AND IT MIGHT BE A SERIOUS ISSUE. THANKING YOU, [XXX] FAMILY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

NHTSA ODI 10746259

WHILE DRIVING DOWN A BRIDGE AT APPROXIMATE SPEED OF 36 AND BEFORE THE RED LIGHT I LEFT MY RIGHT LEG FROM THE GAS PEDAL AND PRESSED ON THE BRAKE PEDAL TO GET READY TO STOP BY THE RED LIGHT . AT THAT MOMENT THE BRAKE PEDAL DID NOT RESPOND TO MY LEG PRESSING AND THE TOTAL BRAKING SYSTEM DID NOT RESPOND HAVING CARS STOPPED INFRONT OF ME BY THE RED LIGHT I HAD TO TURN THE STEERING WHEEL TO THE RIGHT AND HIT A BIG TREE. THE DAMAGE REACHED ALMOST TO THE MIDDLE OF THE FRONT HOOD; HOWEVER, NO ANY AIR BAG WAS DEPLOYED OR ACTIVATED DUE TO THE CRASH AND I WAS TRANSFERRED TO THE HOSPITAL BY THE AMBULANCE AND BEEN HOSPITALIZED FOR SEVEN DAYS AND FOR THE FIRST FOUR DAYS I LOST ANY SENSATION IN MY BOTH LEGS WITH A SEVER SPINE PAIN AND UNTIL NOW MY BOTH LEGS HURT ME AND SO DOES MY BACK ( SPINE ). PICTURES ARE AVAILABLE. THE CAR STILL UNDER THE MANUFACTURER WARRANTY AND ALL THE SERVICES WERE CONNECTED BY THE TOYOTA DEALERSHIP SERVICE. THE LAST WAS CONDUCTED AT THE DEALERSHIP ON SEP 15, 2014 AT 13:25 - 14:39. I HAVE ALWAYS TAKEN THE CAR TO THE DEALER'S SERVICE EXACTLY AS THE DEALER RECOMMENDED.....UPDATED 01/23/15 *BF..........UPDATED 12/15/15 *BF *TR UPDATED 9/15/2017*CN

NHTSA ODI 10672339

2013 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO BRAKE PEDAL MALFUNCTION. *SMD THE CONSUMER STATED WHEN SHE TRIED TO STOP THE VEHICLE, THE PEDAL WENT COMPLETELY TO THE FLOOR AND DID NOT STOP UNTIL SHE HIT A CEMENT POST IN FRONT OF THE PARKING AREA.

NHTSA ODI 10549100