What 471 owners told NHTSA about the 2013 Toyota Prius V

The contact owns a 2013 Toyota Prius. The contact stated while driving with the brake pedal applied, the vehicle hesitated and was slow to respond. The brake warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the brake module needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.

NHTSA ODI 11428419

The contact owns a 2013 Toyota Prius. The contact stated that while driving at various speeds, the vehicle would shake and vibrate while depressing the brake pedal. Additionally, while depressing the brake pedal, the vehicle would not immediately stop, causing the braking distance to become extended. The vehicle was taken to the local dealer who replaced the brake pads, but the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

NHTSA ODI 11425123

I was loving my Prius until yesterday June 9, 2021 when I took it to Toyota of Riverhead, NY to have my Hazard lights checked because they would not shut off. I was told that the technician found ABS actuator shorting out causing the hazards to not go off. The replacement would be $2664. I had the fuse removed because it was causing my battery to die with the hazard lights being on. I was also advised by Tonianne Rempel (service advisor) that Toyota was familiar with this problem with 2013 Prius. I have a problem with Toyota knowing that there is a problem with the hazards for this is potentially dangerous for it makes your battery die and leaving the owner stranded. This should have been a recall. I had removed the fuse so now I have no hazards or directionals leaving me to use hand signals. Which is extremely dangerous for other drivers do not look for driver using hand signals. This embarrassing for Toyota drivers seeing that somebody driving a Toyota is using hand signals because the directionals don’t function. Toyota should have done a recall knowing that this hazardous situation exists. I am asking Toyota to pay for this repair. I do not have $2664 to repair this hazardous situation that should have been addressed by Toyota and leaving me in a very dangerous situation without hazards or directionals.

NHTSA ODI 11422940

PRIUS DISPLAYED ALL BRAKE WARNING LIGHTS WHEN CAR WAS RUNNING. TOYOTA DEALERSHIP CONFIRMED THAT BRAKE BOOSTER AND PUMP ASSEMBLY NEED TO BE REPLACED, BUT WOULD NOT REPLACE THEM UNDER CUSTOMER SUPPORT PROGRAM 20TE07 BECAUSE THEY COULD NOT PULL THE SPECIFIED DIAGNOSTIC CODE. DEALER ACKNOWLEDGED THAT THE BATTERY DYING TWO WEEKS PRIOR COULD HAVE ERASED THE NECESSARY CODES, BUT STILL REFUSED TO FIX THE CAR. AFTER CALLING THE CORPORATE CUSTOMER SERVICE LINE AND SPEAKING TO SOMEONE FOR 30 MINUTES, THEY STATED THAT TOYOTA COULD FIX THE PROBLEM, BUT MADE A BUSINESS DECISION NOT TO.

NHTSA ODI 11416253

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345) HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL, AFTER THE REMEDY WAS COMPLETED. THE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 11414276

I CANNOT STOP MY CAR IN TIME, IT FEELS LIKE I AM FRED FLINSTONE TRYING TO USE MY FEET TO STOP. I HAVE REAR-ENDED ANOTHER CAR. I HAVE NO CAR TO DRIVE AS IT IS NOT SAFE. KENDALL WEST TOYOTA GAVE ME CAR BACK AND SAID PART OF RECALLS COMPLETED BUT UNABLE TO COMPLETE OTHER RECALLS. THEY SAID ABS FIXED BUT IT IS NOT AS STILL MAKES THE SAME WHINING SOUND AND I CANNOT BRAKE. I HAVE TO USE ALL MY STRENGTH TO PUSH AS HARD AS HUMANLY POSSIBLE. I HAVE TO PAY FOR RENTAL CAR. KENDALL TOYOTA COULD NOT PROVIDE A TIME FRAME OF WHEN MY CAR WOULD BE FIXED.

NHTSA ODI 11413928

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE HAVING AN INSPECTION PERFORMED ON THE VEHICLE AT MAPLEWOOD TOYOTA (2873 MAPLEWOOD DR, MAPLEWOOD, MN 55109, (651) 419-5144) THE TECHNICIAN INFORMED THE CONTACT THAT THE SPIRAL CABLE FOR THE DRIVER'S SIDE AIR BAG FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,650.

NHTSA ODI 11413353

APRIL 01,2021, OUR 2013 TOYOTA PRIUS WAS INVOLVED IN A HEAD ON COLLISION AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS STOPPED AT A RED LIGHT, WHEN STRUCK HEAD ON. THE DRIVER AND PASSENGER SUSTAINED INJURIES.

NHTSA ODI 11408024

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. THE CONTACT STATED THAT THERE WAS CLICKING SOUND COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE DRIVER'S SIDE HALF SHAFT AND BALL JOINT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

NHTSA ODI 11404214

LOSS OF POWER, ENGINE RATTLE AT START. TOYOTA DEALER INSPECTED AND SAID THE HEAD GASKET IS COMPROMISED. WE HAVE ALWAYS TAKE CARE AND REGULAR MAINTENANCE ON THE VEHICLE. I FOUND OUT THAT TOYOTA HAS A FAULT EGR SYSTEM THAT IS THE SOURCE OF THE COMPROMISE. TOYOTA NEVER NOTIFIED US.

NHTSA ODI 11403166

I WAS DRIVING ON THE HIGHWAY THE OTHER DAY AND MY 2013 PRIUS AND ALL OF A SUDDEN I FELT A POP AND I HAD NO GAS BY THE GRACE OF GOD I WAS ABLE TO PULL OVER AND NOT GET KILLED I CALLED FOR ROADSIDE ASSISTANCE I DID HAVE POWER I DID HAVE STEERING BUT THERE WAS NO GAS UPON CHECKING AT MY TOYOTA DEALER THEY SAID THE PISTON HAD GONE STRAIGHT THROUGH THE ENGINE AND I NEEDED A NEW ENGINE AND THAT IT WAS PROBABLY DUE TO ABUSE OF OIL AND LACK OF OIL CHANGES I GOOGLED AND SAW THAT THIS WAS A KNOWN PROBLEM AND I'M ACTUALLY A DOCTOR AND HAVE SEVEN CHILDREN AND I DID CHANGE MY OIL AND I HAD NO WARNING LIGHT

NHTSA ODI 11397581

MY PRIUS V RECENTLY STARTED TO HAVE SOME ISSUES WITH COOLANT LOSS AND LOSS OF PERFORMANCE. MY ONBOARD MONITORING SYSTEM (HUM BY VERIZON) WARNED ME I HAVE A MISFIRE ON CYLINDER 2. I REPLACED THE SPARK PLUGS ( DENSO PLUGS) AND CHECKED ALL THE COILS. I ALSO CHECKED AND CLEANED THE EGR VALVE. THIS MADE NO DIFFERENCE. UPON START UP, THERE IS A LOUD KNOCKING NOISE AND I HAVE WATER PERIODICALLY COMING OUT OF THE TAILPIPE. I HAVE TAKEN MY CAR TO A REPUTABLE SHOP THAT SPECIALIZES IN ASIAN CARS AND IT HAS BEEN DIAGNOSED WITH A BLOWN HEAD GASKET AT 165,000 MILES. THATS A VERY COSTLY REPAIR! I HAVE LOOKED AT PRIUS FORUMS AND SEEMS LIKE THIS IS NOT UNUSUAL FOR THIS YEAR MODEL. ACCORDING TO TO PEOPLE THAT ARE ON THIS FORUM, TOYOTA HAS SINCE CORRECTED THIS PROBLEM. IF THIS IS TRUE, SHOULDN'T TOYOTA BE RESPONSIBLE FOR DAMAGES? AS A CONSUMER AND WORKING MAN, IS IT FAIR THAT I BOUGHT THIS VEHICLE IN GOOD FAITH BECAUSE OF TOYOTAS REPUTATION, ONLY TO FIND OUT THAT I HAVE BEEN DECEIVED BECAUSE THEY HAVE BEEN AWARE OF THIS PROBLEM?

NHTSA ODI 11390493

MY 2013 PRIUS IS HAVING ISSUES WITH THE INTERFACE AND IT HAS BEEN RECALLED AND I DON'T KNOW WHAT TO DO FROM HERE.

NHTSA ODI 11388159

I KEEP GETTING A P0136 BANK 1 SENSOR 2 ERROR CODE. TOOK IT TO SEVERAL MECHANICS AND THEY SWITCHED THE 02 CENSOR (DOWNSTREAM). ALSO SHOWS THAT BANK 1 SENSOR 2 HAS 0% VOLTAGE. UNPLUGGED THE DOWNSTREAM 02 SENSOR AND GOT A READING BUT NO READING WHEN PLUGGED IN. CHECKED WIRING HARNESS TO ECM AND EVERYTHING WAS FINE. BOTH MECHANICS HAVE DETERMINED THAT THE ISSUE IS WITH THE ECM. MY VEHICLE HAS ROUGHLY ABOUT 70K MILES ON IT. MY CAR WILL NOT PASS SMOG UNTIL THIS IS FIXED. MECHANIC IS RECOMMENDING REFLASHING ECM OR REPLACING IT. P0136 COMES UP AS PENDING AND WILL STAY PERMANENT ON THE SECOND DRIVE CYCLE. CHECK ENGINE LIGHT STAYS ON.

NHTSA ODI 11377970

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN CLICKING SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE CLICKING SOUND WAS MORE EVIDENT WHILE THE BRAKE PEDAL WAS DEPRESSED. ADDITIONALLY, WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE FAILED TO STOP SLOW OR STOP AS DESIGNED. THE VEHICLE WAS TAKEN TO COBB COUNTY TOYOTA (2111 BARRETT LAKES BLVD, KENNESAW, GA 30144) WHERE THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE RELAY INSIDE OF THE BRAKE BOOSTER. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE SERVICED UNDER WARRANTY UNTIL A CHECK ENGINE OR SERVICE ENGINE WARNING LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.

NHTSA ODI 11376700

STEERING VIBRATES WHEN DRIVING ON SMOOTH ROAD BUT RATTLES LOUDLY ON SMALL BUMPS. TOYOTA INITIALLY SAID THERE WAS NO PROBLEM AND THAT IT WAS NORMAL. I THOUGHT IT WAS SUSPENSION BUT THE SUSPENSION IS STILL GOOD. ALL THE TIRES ARE GOOD. CONTROL ARMS AND ANYTHING VISIBLE IS GOOD. WHEN ELEVATED THE STEERING MAKES A BUT BUT NOISE WHEN TURNED.

NHTSA ODI 11374543

MY TOYOTA PRIUS WAS INVOLVED IN A HIT RUN ACCIDENT. YARK COLLISION COMPLETED WORK ON VEHICLE. WHEN PICKING UP CAR FROM YARK MY CAR WOULD NOT START SPOKE WITH ONE OF THE MECHANIC HE SAID MY BATTERY DIED AND I EXPLAINED TO THEM I HAD NO ISSUES ,PRIOR TO BRINGING MY CAR TO YARK I HAD JUST HAD DIAGNOSTIC TEST DONE AT TOYOTA. VEHICLE SAT AT MY RESIDENCE OVER NIGHT AND VEHICLE HAD DIED AGAIN. I CONTACTED YARK TOLD THEM I WAS BRINGING BATTERY IN FOR THEM TO CHARGE BECAUSE I WAS NOT SURE AS TO WHAT WAS GOING ON SINCE WE HAD ALREADY REPLACED BATTERY. VEHICLE ALSO HAD MY SKID PLATE IN TRUNK PRIOR TO DROP OFF AND NOW I AM HAVING ELECTRICAL ISSUES MY HORN NOW DOES NOT WORK AND I HAVE CHILDREN .I DID NOT RECEIVE MY CAR UNTIL 1 MONTH AND HALF DUE TO INSURANCE NOT GETTING BACK TO US . VEHICLE HAS BEEN NON DRIVABLE SINCE PICK UP.

NHTSA ODI 11374173

OUR 2013 PRIUS BURNS OUT THE RIGHT HEADLIGHT EVERY THREE MONTHS. IT'S NEARLY IMPOSSIBLE TO SEE TO DRIVE WITH ONLY ONE HEADLIGHT. IT BURNS OUT WHILE MOVING, STATIONARY, ANY TIME AND IT HAS DISCOLORATION LIKE EXCESSIVE HEAT WAS APPLIED.

NHTSA ODI 11362668

EXCESSIVE OIL BURNING.

NHTSA ODI 11355060

MY BRAKES FAILED ON A TWO-LANE DIVIDED STREET IN LUTZ. WE WERE DRIVING STRAIGHT, AND WHEN MY HUSBAND PUT HIS FOOT ON THE BRAKE, THEY FAILED. WE DROVE TO THE NEAREST TOYOTA GARAGE AND THE AGENT SAID THAT IT WAS A MASTER CYLINDER PROBLEM BUT THE PRIUS WOULD BE COVERED UNDER A RECALL - PRIUS' LESS THAN 10 YEARS OLD AND LESS THAN 150,000 MILES ON THE CLOCK WERE COVERED. MY CAR FIT BOTH CRITERIA. ON RETURNING TO COLLECT THE CAR, NONE OF THE V CLASS PRIUS' WERE INCLUDED. THE PART NUMBER WAS C1391. WE HAD TO PAY $3886.09. OUR MANUFACTURER NUMBER WAS NOT COVERED. IT WAS ONE NUMBER DIFFERENT. I SPOKE TO THE MOST SENIOR EXECUTIVE I COULD CONTACT AT TOYOTA. (DANNY CASTRO). DANNY HAD NO ANSWERS THAT I FOUND SATISFACTORY. HIS BASIC REPLY WAS: 'YOUR MANUFACTURERS NUMBER IS NOT INCLUDED.' THESE ARE MY CONCERNS AND REASONS: 1. THERE IS A KNOWN FAULT WITH THE MASTER CYLINDER WITH ALL PRIUS CARS, BUT THE COMPANY SAYS THAT IT IS ONLY RESPONSIBLE FOR CERTAIN MANUFACTURER PART NUMBERS, WHICH DOESN'T INCLUDE THE V'S. I THINK IT'S A DESIGN FAULT AND BY GIVING THE PART A DIFFERENT NUMBER TO AVOID THE RECALL ON V'S, SEEMS UNDERHANDED. 2. THERE IS NOTHING I HAVE DONE TO INSTIGATE OR AGGRAVATE THIS PROBLEM. 3. MY CAR HAS BEEN PERFECTLY SERVICED AND I HAVE NOT MISSED ANY MILEAGE DATES. 4. WE WERE LUCKY. WITH THE BRAKES FAILING ABRUPTLY AND WITHOUT WARNING, WE WERE AT RISK AND I BELIEVE THAT MY COMPLAINT MAY SAVE OTHERS THAT AREN'T SO FORTUNATE AS US. ALL PRIUS CARS SHOULD BE COVERED UNDER THE RECALL PROGRAM.THE INTERNET DOCUMENTS MASTER CYLINDER FAILURES ON ALL PRIUS MODELS, THE TOP ONE BEING A LEAK; MY PROBLEM. 1.5 MILLION CARS ARE BEING RECALLED - WHY NOT MINE!!!!

NHTSA ODI 11353015

THE CAR GAVE A TRIANGLE OF DEATH AND LOOKED IT UP IF ANY RECALLS HAD BEEN MADE THAT COULD POSSIBLE CAUSE THIS ISSUE AND THERE WAS 1 THAT CALLED FOR AN UPDATE TO THE SYSTEM WHICH I HAD DONE AND THEY HAD TOLD ME IF IT DIDN'T TAKE THEY WOULD HAVE TO DO THE INVERTOR WHICH WAS APART OF THE RECALL. A WEEK AFTER THE SYSTEM UPDATE THE SAME ISSUE AROSE AND THEY REFUSED TO REPLACE THE INVERTOR WHICH DRAINED THE HYBRID BATTERY AND RUINED IT ALSO . THIS EFFECTS THE DRIVING ABILITY AND CAUSES THE CAR TO SHUT DOWN THE LIGHTS TO NOT WORK . IT CAN STALE AT ANY GIVEN TIME AND WILL NOT HAVE POWER TO CONTINUE

NHTSA ODI 11352789

I AM HAVING PROBLEMS WITH RODENTS GETTING INTO MY CAR. I FEAR THAT THEY ARE CHEWING ON ELECTRICAL WIRING AND THERE IS POSSIBLE DISTRACTION TO THE DRIVER. WHEN I WAS DRIVING (CAR WAS MOVING) A MOUSE CRAWLED UP ON MY SHOULDER. THESE PROBLEMS APPEAR TO BE A PROBLEM WITH THIS MODEL TOYOTA AND COULD CAUSE A DISTRACTION TO THE DRIVER AND A DRIVING ISSUE WITH WIRING.

NHTSA ODI 11352266

THIS IS SOMETHING THAT'S HAPPENING OCCASIONALLY, I'M DRIVING AND ALL OF THE SUDDEN, THE TRACTION CONTROL, ABS AND BRAKE LIGHTS, TURN ON AND THE BRAKE PEDAL FEELS SLUGGISH AND STARTS TO APPLY AT A DANGEROUS LOW LEVEL, THE PEDAL ALMOST HITS THE FLOOR, THEN A DAY MAY PASS, THEN IT STARTS NORMAL AGAIN, FOR A COUPLE OF HOURS, THEN, THE LIGHTS COME ON AGAIN, AND THE PEDAL STARTS WITH THE PROBLEM AGAIN, IT'S GETTING VERY DANGEROUS FOR ME TO DRIVE THE CAR. THAT HAPPENED WITH MY YOUNGEST SON AND MY GRANDSON, THIS STARTED AT APRIL, AND IT STILL DOING IT 'TILL THIS DAY, PLEASE HELP.

NHTSA ODI 11339636

THIS VEHICLE HAS A PUSH START AND KEYLESS REMOTE FOB. THE ENGINE WAS STARTED PROPERLY WITH THE KEYLESS REMOTE INSIDE OF THE VEHICLE. I STEPPED OUT OF THE VEHICLE AND THE KEY WAS LEFT OUTSIDE OF THE VEHICLE. I DROVE AWAY AND THE ENGINE WAS STILL RUNNING. THERE IS NO SAFETY FEATURE THAT NOTIFIES YOU THAT THE KEY IS OUTSIDE OF THE VEHICLE OR STOPS THE ENGINE WHEN THE KEY IS OUT OF RANGE. *TR

NHTSA ODI 11330139

MY BRAKES DON'T WORK LIKE THEY NORMALLY DO. THEY ARE HARD AND THE BRAKE PEDAL IS SPONGY. THE TRACTION CONTROL, ABS, BRAKE AND A ROUND WITH AN EXCLAMATION PINT LIGHT IS ON. IT GOES AWAY AND IT COMES BACK AND ITS VERY DANGEROUS BECAUSE IT HAPPENS WHEN I'M DRIVING AND ONCE I TRY TO STOP THE BRAKE PEDAL IS HARD. FIRST TIME IT HAPPENED I ALMOST HIT A CAR INFANT OF ME AT A STOP LIGHT. *TR

NHTSA ODI 11329836