Home · 2013 Toyota Prius Plug-in Hybrid · Complaints

What 359 owners told NHTSA about the 2013 Toyota Prius Plug-in Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (359)Crash / fire / injury (45)Brakes (188)Electrical system (49)Engine (35)Speed control (21)Airbags (17)Fuel system (16)Transmission & drivetrain (14)Body & structure (12)Lights (12)Wheels (9)

20 of 359 complaints match · Brakes · crash/fire/injury only · clear filters

Nov 10, 2024Brakes2 injuries

I was driving on the highway. All of a sudden abs light, brake light and traction control light came up on my screen. Car lost braking efficiency and I almost crashed into the vehicle in front of me. It was within inches from crash. Found out it was the brake booster and the brake booster pump. Both these parts had been under extended warranty by Toyota unbeknownst to me. Never received any warranty letter or anything from Toyota. I contacted them but since our car has more tha 150,000 miles and over 10 years old they will not cover

NHTSA ODI 11624400

Nov 2, 2021BrakesCrash

Failure of the ABS accumulator caused an accident that could have easily killed my family. The issue makes all ABS and stability control inoperable. While applying the brakes to avoid a deer at highway speeds, the wheels locked up while sending the car in an uncontrollable sideways slide across the highway and into a culvert. My wife was driving at the time and she had our 2 small children with her. I learned about the problem from the Toyota dealer and the service advisor told me that Toyota knows about this problem. The advisor informed me that it’s simply just a TSB. This is highly dangerous and Toyota should be responsible for this faulty system.

NHTSA ODI 11439073

Oct 29, 2021BrakesCrash

Brakes were applied in order to avoid a collision with a deer, but the brakes locked up, sending my family out of control across the oncoming lane and into an embankment. They were lucky they weren’t killed. Toyota knows this is an issue and have failed to address it. The ABS accumulator no longer works, causing a dangerous situation. A local Toyota dealer alerted me to this issue.

NHTSA ODI 11438708

Apr 26, 2021BrakesCrash

I CANNOT STOP MY CAR IN TIME, IT FEELS LIKE I AM FRED FLINSTONE TRYING TO USE MY FEET TO STOP. I HAVE REAR-ENDED ANOTHER CAR. I HAVE NO CAR TO DRIVE AS IT IS NOT SAFE. KENDALL WEST TOYOTA GAVE ME CAR BACK AND SAID PART OF RECALLS COMPLETED BUT UNABLE TO COMPLETE OTHER RECALLS. THEY SAID ABS FIXED BUT IT IS NOT AS STILL MAKES THE SAME WHINING SOUND AND I CANNOT BRAKE. I HAVE TO USE ALL MY STRENGTH TO PUSH AS HARD AS HUMANLY POSSIBLE. I HAVE TO PAY FOR RENTAL CAR. KENDALL TOYOTA COULD NOT PROVIDE A TIME FRAME OF WHEN MY CAR WOULD BE FIXED.

NHTSA ODI 11413928

Jul 15, 2020BrakesCrash

I WAS INVOLVED IN AN ACCIDENT WITH MY 2013 TOYOTA PRIUS DRIVING ON THE HIGHWAY WITH THE FLOW OF TRAFFIC. THE CAR IN FRONT OF ME SUDDENLY CAME TO A STOP AND I IMMEDIATELY SLAMMED ON MY BRAKES. THERE WAS AMPLE DISTANCE TO STOP SAFELY BUT I ENDED UP REAR ENDING THE CAR AHEAD OF ME WITHOUT ANY NOTICEABLE SLOWDOWN. THE BRAKE PEDAL FELT SPONGY AND THE BRAKES DID NOT APPLY. THE CAR WOULD TYPICALLY JERK IF THE ANTI LOCK BRAKES WERE WORKING BUT THIS DID NOT OCCUR. THE FRONT STEERING WHEEL AND KNEE AIRBAGS DEPLOYED. THE SEAT BELT DID NOT TIGHTEN UP EITHER. THE FRONT END OF THE CAR WAS BADLY DAMAGED AND THE INSURANCE ADJUSTER CONSIDERED THE CAR TOTALED.

NHTSA ODI 11339629

Jan 31, 2020BrakesCrash2 injuries

ON MONDAY JAN, 27, 2020, I WAS INVOLVED IN THE ACCIDENT WITH MY 2013 TOYOTA PRIUS I WAS DRIVING ON A FREEWAY WITH REGULAR TRAFFIC. THE CAR IN FRONT OF ME SUDDENLY CAME TO A STOP. I IMMEDIATELY SLAMMED ON MY BRAKES VERY HARD. I HAD PLENTY OF SAFE DISTANCE BETWEEN TWO CARS. I ENDED UP RUNNING INTO THE REAR END OF FRONT CAR WITHOUT ANY NOTICEABLE SLOWDOWN. THE BRAKES DID NOT COME ON. THERE WAS NOT ANY FEELING OF GRABBING OR TIRE MAKING ANY SCREECHING NOISE. ALSO I DID NOT SEE ANY TIRE MARKS ON ROAD. ALL OF THE AIR BAGS WERE DEPLOYED AND THERE WAS A FRONTAL IMPACT. I ALSO DID NOT FEEL MY SEAT BELT TIGHTENING UP.THE BRAKES WERE NEVER FELT LIKE BEING EXERTING AT ALL. THE CAR WAS BADLY DAMAGED IN FRONT.

NHTSA ODI 11306219

Aug 12, 2019Speed controlBrakesCrash1 injury

TL* THE CONTACT OWNED A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER PRESSED THE BRAKE PEDAL TO STOP THE VEHICLE BUT THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A SECOND VEHICLE. DURING THE CRASH THE DRIVER SUSTAINED MULTIPLE CONTUSIONS TO THE BODY INCLUDING THE CHEST AREA WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT #159681-2019 WAS TAKEN AT THE SCENE. THE LOCAL DEALER TOYOTA OF RICHARDSON (1221 N. CENTRAL EXPY. RICHARDSON TX.) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

NHTSA ODI 11243249

Jul 19, 2019BrakesCrash1 injury

I WAS IN LOS ANGELES PICKING UP MY TWO FRIENDS ON WHITLEY AVENUE, THIS STREET IS ON A BIT OF AN INCLINE. I WAS DRIVING MY TOYOTA PRIUS AND PRESSED THE "PARK" BUTTON. INSTEAD OF PARKING, THE CAR STARTED TO ROLL BACKWARDS AND WENT INTO NEUTRAL. THE GEAR SHIRT IS SEPARATE FROM THE PARK BUTTON SO I KNOW FOR A FACT THAT I DID NOT PUT THE CAR IN NEUTRAL. I ATTEMPTED TO PRESS THE POWER BUTTON ON "PARK" BUTTON ON THE CAR. I EVEN TRIED TO CHAGE THE GEAR SHIFT TO "D" (FOR DRIVE) REPEATEDLY. NOTHING I TRIED AT THE TIME WAS WORKING AND WHITLEY AVENUE INTERSECTS A VERY HEAVY TRAFFIC STREET, FRANKLIN AVENUE SO I NEEDED TO STOP THE CAR BEFORE IT WENT INTO THIS STREET. I TURNED MY WHEEL TO HIT MY CARE AGAINST CURB SO THAT IT WOULD STOP ROLLING. THIS RESULTED IN MY CAR CAUSING A DOMINO EFFECT AND HITTING A SECOND CAR, WHICH HIT ANOTHER CAR, WHICH HIT ANOTHER CAR. IN TOTAL MY CAR AND THREE OTHER CARS WERE AFFECTED BY THIS IMPACT. MY TRUNK COMPLETELY SHATTERED AND THE STUFF FROM IT FLEW INTO THE CAR THAT I HIT DIRECTLY HIT (THIS TRUNK ALSO COMPLETELY SHATTERED). THE TRUNK OF THE THIRD CAR ALSO COMPLETELY SHATTERED. MY CAR IS NOW TOTALED AND I WOULD LIKE TO FIND OUT WHAT HAPPENED. AFTER THE ACCIDENT I WAS SPEAKING WITH PEOPLE IN THE AREA AND ANOTHER LADY INFORMED ME THAT SHE HAD SEEN ANOTHER PRIUS ROLL UNCONTROLLABLY DOWN THAT HILL AS WELL.

NHTSA ODI 11233513

Mar 14, 2019BrakesCrash

SOMETHING STARTED BUZZING EVERY FEW SECONDS IN ENGINE COMPARTMENT TOWARD DRIVERS SIDE FIREWALL. AT SLOW SPEEDS, BRAKES PULSATED WITH UNEVEN BRAKING. AS TIME WENT ON, BUZZING WAS MORE FREQUENT. WARNING LIGHTS FLASHED ONCE BUT WENT OUT. AFTER THAT, WHEN PARKING CAR, THE BRAKES WENT ALL THE WAY TO THE FLOOR AND I HIT ANOTHER CAR AT PARKING SPEEDS. DEALER SAYS 'BRAKE ACTUATOR PUMP' AND WILL COST NEARLY $3000 TO FIX. THIS PUMP ALSO WENT OUT ON MY 2005 PRIUS! BUT THAT WAS COVERED BY A 'HIDDEN' WARRANTY THAT I FOUND WHILE GOOGLING THE ISSUE. WOULD HAVE PAID FULL PRICE FOR THAT REPAIR IF I HAD NOT RUN ACROSS THAT TSB. THIS IS OBVIOUSLY A BIG MONEY MAKER FOR TOYOTA FIXING THESE BUT IS A HUGE DANGER TO THE MANY DRIVERS THIS HAS HAPPENED TO OVER THE YEARS. PLEASE DO SOMETHING ABOUT IT BEFORE SOMEONE GETS HURT. IT IS A RECURRING AND SUBSTANTIAL THREAT TO DRIVER SAFETY THAT MANY DRIVERS WILL OVERLOOK BECAUSE OF THE INFLATED COST OF THE PARTS. THANK YOU.

NHTSA ODI 11186947

Aug 11, 2017BrakesCrash

I WAS TRAVELING ABOUT 30 MPH IN TOWN WITH PLENTY OF STOPPING ROOM IN FRONT OF ME. THE CAR IN FRONT STEPPED ON THE BRAKES AND SO I STEPPED ON MINE. MY BRAKES WERE TOTALLY UNRESPONSIVE. I PUSHED THE BRAKE PEDAL TO THE FLOOR AND NOTHING HAPPENED. I DID IT AGAIN AND NOTHING HAPPENED. I REAR ENDED THE CAR IN FRONT OF ME. AFTER THE ACCIDENT THE BRAKES WORKED FINE. I HAD IT TOWED TO TOYOTA. THEY CHECKED IT OVER AND TOLD ME THERE WAS NOTHING WRONG. THEY ARE FOLLOWING UP ON THE INCIDENT, BUT I WANTED YOU TO KNOW THAT IT HAPPENED.

NHTSA ODI 11014696

Nov 2, 2016AirbagsSeat beltsBrakesCrash1 injury

I WAS DRIVING STRAIGHT ON A CITY ROAD WITH THE FLOW OF HEAVY TRAFFIC AT ABOUT 40 MILES PER HOUR WHEN THE CAR IN FRONT OF ME CAME TO A SUDDEN STOP. I IMMEDIATELY SLAMMED ON MY BRAKES VERY HARD. AT THE TIME I DID THIS I HAD PLENTY OF SAFE DISTANCE BETWEEN US. BUT, THE BRAKES NEVER CAME ON AND I ENDED UP RUNNING INTO THE REAR END OF AN SUV AT APPARENTLY FULL SPEED WITHOUT ANY NOTICEABLE SLOWDOWN. THE BRAKES DID NOT COME ON. THEY DIDN'T GRAB, AND THEY DIDN'T MAKE ANY SCREECHING NOISE AND THERE WERE NO TIRE MARKS ON THE ROAD. ALSO ALL OF THE AIRBAGS DEPLOYED AND THIS WAS A FRONTAL IMPACT, WHICH WAS VERY SURPRISING AND SUFFOCATING. A CLOUD OF DUST FILLED THE CABIN OF THE CAR AND I COULD NOT BREATHE. I WAS LITERALLY SUFFOCATING UNTIL I WAS ABLE TO OPEN THE DOOR AND GET OUT OF THE VEHICLE. I DIDN'T EVEN FEEL THE SEAT BELT TIGHTEN UP BEFORE THE CRASH. THE BRAKES NEVER FELT LIKE THEY CAME ON AT ALL. *TR *JS

NHTSA ODI 10923921

Oct 29, 2016BrakesCrash

I WAS TRAVELING LESS THAN 25 MPH ON A CITY STREET WHEN THE CAR IN FRONT SUDDENLY STOPPED. I PANIC STOPPED - MOVING MY FOOT OFF THE GAS PEDAL AND I BELIEVE THAT I HIT THE BRAKE PEDAL. THE BRAKES DID NOT APPLY, AND I REAR-ENDED THE CAR IN FRONT. I LEFT NO SKID MARKS. OBVIOUSLY I COULD HAVE NOT ACTUALLY PUSHED THE BRAKE PEDAL, BUT I SINCERELY BELIEVE THAT I DID. THE CAR BRAKES SEEM TO BE FINE, SO IF THE CAR FAILED TO STOP THE PROBLEM HAD TO BE IN THE COMPUTER. *TR

NHTSA ODI 10919990

Sep 8, 2016Transmission & drivetrainElectrical systemSpeed controlBrakesCrash

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ *TR

NHTSA ODI 10904698

Apr 14, 2016BrakesCrash

WHEN THE DRIVER HAS TO SLAM ON THE BRAKES REALLY QUICKLY THE CAR DOES NOT SLOWDOWN AT ALL. THE SKID LIGHT COMES ON THE DASH BOARD, BUT OTHERWISE THE CAR DOES NOT STOP. THIS HAPPENS EVEN ON A DRY SURFACE, WITH NO MOISTURE ON THE SURFACE, AT SPEEDS AS LOW AS 20-30 MILES PER HOUR. IT ALMOST ALWAYS DOES IT. IF THE DRIVER LIGHTLY TAP THE BREAKS, THEN THE CAR WILL DECELERATE, BUT NOT IF THE DRIVER HAS TO ABRUPTLY STOPPED. THIS IS QUILT A PROBLEM GIVEN THAT SOMETIMES YOU NEED THE CAR TO STOP SUDDENLY IT IT SIMPLY WON'T AT SPEEDS OF 20 MORE. THE CAR JUST STARTS TO SKID. IT WILL NOT STOP OR GAIN TRACTION WITH THE SURFACE THAT IT IS ON. THIS MEANS THAT IN A SITUATION WHERE THE DRIVER NEEDS TO HIT THE BREAKS ALL THE WAY DOWN, THE CAR STILL WON'T STOP. THIS PROBLEM IS MUCH WORSE IF ON WET OR NEGATIVE SLOPING ROADS. HOWEVER, IT CAN HAPPEN EVEN ON COMPLETE DRY SURFACE.

NHTSA ODI 10855586

Mar 28, 2016AirbagsBrakesCrash1 injury

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 25 MPH ON A ROADWAY, THE BRAKE PEDAL WAS APPLIED AND MADE AN ABNORMAL NOISE. ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE WHILE THE CONTACT WAS MAKING A TURN. WHEN THE BRAKE PEDAL WAS APPLIED, THE VEHICLE SURGED FORWARD AT A HIGH RATE OF SPEED. THE FRONT AND REAR DRIVER SIDE AND THE REAR PASSENGER SIDE CURTAIN AIR BAGS DID NOT DEPLOY. THE FRONT AND REAR PASSENGER SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A YARD AND THEN TOWED TO A REPAIR SHOP FOR FURTHER INSPECTION BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING TO DETERMINE IF AN INVESTIGATOR WOULD BE SENT. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL TREATMENT AND WAS HAVING DIFFICULTY WITH VISIBILITY DUE TO THE IMPACT OF THE CRASH AND NO AIR BAG DEPLOYMENT. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

NHTSA ODI 10851950

Jan 11, 2016BrakesCrash1 injury

I WAS DRIVING HOME IN MY 2013 TOYOTA PRIUS ON TUESDAY, DECEMBER 29, 2015, AT APPROXIMATELY 4:30P.M. WHILE TURNING RIGHT FROM THE STREET ON WHICH I LIVE INTO MY DRIVEWAY, THE CAR, AFTER I APPLIED THE BRAKES, SUDDENLY SURGED FORWARD. IN SPITE OF CONTINUOUSLY PUSHING DOWN ON THE BRAKES, THE CAR WOULD NOT STOP. THE DRIVEWAY SHOWS SKID MARKS FROM MY ATTEMPTS TO STOP THE CAR. THE CAR DID NOT STOP. THE BRAKES FAILED. THE CAR SHOT FORWARD, CRASHING INTO THE CLOSED WOODEN GARAGE DOOR AND THE WALL TO THE LEFT OF THE GARAGE DOOR. THE GARAGE DOOR BROKE AND ONE HALF OF THE GARAGE DOOR SPLIT AND WAS PUSHED INTO THE GARAGE. THE GARAGE DOOR COLLAPSED ON MY CAR AS WELL AS ITEMS STORED IN THE GARAGE INCLUDING PARTS OF THE GARAGE STRUCTURE AND LARGE SECTIONS OF A STORAGE UNIT, WHICH WAS BOLTED TO THE WALL. APPROXIMATELY 90% OF MY CAR WAS INSIDE THE GARAGE. I TRIED TO EXIT THE CAR THROUGH THE DRIVER'S SIDE BUT THE DOOR WOULD NOT OPEN. I CRAWLED TO THE TRUNK AREA AND COULD NOT FIND A MECHANICAL RELEASE FOR THAT DOOR. FINALLY I FORCED OPENED THE DRIVER'S SIDE REAR DOOR AND EXITED THE CAR THROUGH THE BROKEN WALL. IF THE BRAKES HAD NOT FAILED THIS WOULD HAVE NOT HAVE HAPPENED. AS A RESULT OF THE BRAKE FAILURE, I HAVE INCURRED SUBSTANTIAL LOSS, INCLUDING THE GARAGE DOOR (A TOTAL LOSS), DAMAGE TO STRUCTURAL SUPPORT TO THE GARAGE WALL, A BUILT-IN GARAGE STORAGE UNIT, CONTENTS STORED IN THE GARAGE AND SUBSTANTIAL DAMAGE TO THE CAR. FORTUNATELY, I DID NOT SUFFER ANY MAJOR PHYSICAL INJURIES, ALTHOUGH FOLLOWING THE COLLISION I EXPERIENCED AND CONTINUE TO EXPERIENCE MUSCLE, JOINT, HIP, NECK AND BACK PAIN AND DISCOMFORT. IN ADDITION, I CONTINUE TO EXPERIENCE EMOTIONAL DISTRESS FROM THIS INCIDENT. I WANT TOYOTA TO PERFORM A COMPLETE DIAGNOSTIC SAFETY CHECK OF ALL SYSTEMS INCLUDING THE BRAKES AND ANY SOFTWARE THAT CONTROLS THE BRAKING SYSTEM.

NHTSA ODI 10819439

Aug 28, 2014BrakesEngineFuel systemCrash

THE RENTED 2013 TOYOTA PRIUS WITH ONE PASSENGER AND THE DRIVER, PULLED INTO A DIAGONAL PARKING SPACE IN FRONT OF A STRIP MALL STORE. TRAVELING AT MAYBE 5 MPH TO PARK, THE CAR'S BRAKE PEDAL GAVE WAY AND HIT THE FLOOR FLAT, PROVIDING NO BRAKING AT ALL. THE CAR KEPT ROLLING TOWARD THE CORNER OF THE BRICK BUILDING. THE CAR THEN SUDDENLY SURGED AHEAD, SMASHING INTO THE CORNER OF THE ENTRY TO THE BRICK BUILDING AT SUCH A SUDDEN FORCE THAT THE DOORS TO THE BUILDING WERE WEDGED SHUT. AFTER EMERGENCY VEHICLE TOOK THE DRIVER AND PASSENGER TO THE HOSPITAL, THE POLICEMAN ON THE JOB, AS WELL AS THE WRECKER SERVICE THAT CAME TO EXTRACT THE VEHICLE, COULD NOT MOVE THE CAR BECAUSE THERE WERE NO BRAKES, AS STATED IN THE POLICE REPORT. THE WRECKER DRIVER COULD NOT LOAD THE VEHICLE TO TOW USING THE CAR'S POWER BECAUSE THERE WERE NO BRAKES. NO AIRBAGS DEPLOYED, BUT THE CONDITION OF THE CORNER SHOWS DAMAGE THAT A VEHICLE MOVING FASTER THAN 5 MPH WOULD INCUR. THE POLICEMAN CAME TO THE HOSPITAL TO INFORM THE DRIVER THAT THERE INDEED WERE NO BRAKES ON THE CAR AND THE DRIVER WAS NOT AT FAULT - THE VEHICLE'S BRAKING AND ACCELERATION SYSTEMS HAD FAILED. *TR

NHTSA ODI 10629088

May 19, 2014Speed controlBrakesCrash

TL * THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED. THE VEHICLE RESUMED TO 40 MPH ONCE THE BRAKE PEDAL WAS DEPRESSED AGAIN. THE CONTACT DEPRESSED THE BRAKE PEDAL AGAIN AND THE VEHICLE ACCELERATED. A CRASH OCCURRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THERE WAS A DELAY IN THE BRAKING SYSTEM. THE FAILURE MILEAGE WAS 12,000.

NHTSA ODI 10592400

Mar 19, 2014Body & structureWheelsBrakesCrash

WHILE THE CAR WAS GOING DOWN THE RAMP TO THE PARKING BASEMENT, THE BRAKE IN OUR PRIUS DIDN'T FUNCTION EVEN THOUGH THE DRIVER SLAMMED ON IT AND THE CAR CONTINUED TO PICKED UP ACCELERATION. NONE OF THE AIRBAGS DEPLOYED EITHER, AMAZINGLY. THE DRIVER WAS ABLE TO MAKE A RIGHT TURN AND MISSED THE WALL/CONCRETE PILLAR, BUT THE DRIVER HIT A PARKED CAR AND THAT'S WHAT STOPPED THE PRIUS FROM MOVING FURTHER. *TR

NHTSA ODI 10573591

Dec 19, 2013Speed controlBrakesCrash

2013 PRIUS C TWO, BOUGHT BRAND NEW WITH 15 MILES ON IT 5 WEEKS AGO. A FEW TIMES WHEN DRIVING, I NOTICED THE BRAKES SEEMED WEAK, LIKE THEY WEREN'T STOPPING THE CAR VERY WELL EVEN AT LOW SPEEDS. MY DRIVING IS MOSTLY IN TOWN ON RESIDENTIAL STREETS, SO I'M RARELY GOING OVER 35 MPH. EVEN SO, I'D HAVE TO REALLY MASH THE PEDAL ALL THE WAY TO THE FLOOR TO GET THE CAR TO COME TO A COMPLETE STOP, OTHERWISE IT WOULD KEEP MOVING FORWARD. SEVERAL TIMES I ENDED UP ABOUT 5-10 FEET PAST THE LINE, STICKING THE FRONT BUMPER INTO CROSS TRAFFIC. LUCKILY NO ONE HIT ME. I CHALKED IT UP TO THE QUIRKS OF A DIFFERENT CAR THAN THE ONE I WAS USED TO, AND FIGURED IF IT KEPT HAPPENING I'D TAKE IT TO THE DEALERSHIP. ON MONDAY, MY WIFE WAS STOPPED AT A RED LIGHT. THE LIGHT TURNED GREEN AND THE CAR IN FRONT OF HER STARTED TO MOVE FORWARD. AFTER A FEW HUNDRED FEET, HE SUDDENLY SLAMMED ON HIS BRAKES. SHE SAID HER BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, AND THE PRIUS DIDN'T SLOW DOWN AT ALL. SHE HIT HIM GOING ABOUT 25 MPH AND TOTALED THE PRIUS. SHE'S AN EXCELLENT DRIVER AND I'VE BEEN WITH HER BEFORE WHEN SHE'S HAD TO PANIC-STOP. SHE'S NEVER DRIVEN A CAR WITHOUT ABS, SO SHE IS USED TO PUSHING THE PEDAL HARD AND KEEPING HER FOOT ON IT. SHE WOULDN'T EVEN KNOW HOW TO "PUMP" THE PEDAL. SHE SWEARS THE PEDAL JUST WENT ALL THE WAY TO THE FLOOR AND THE CAR DIDN'T SLOW DOWN AT ALL. THANKFULLY, SHE'S OKAY AND NO ONE WAS INJURED. *TR

NHTSA ODI 10556587

Working with the data? Download all 359 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Toyota Prius Plug-in Hybrid verdict →