Home · 2013 Toyota Prius Plug-in Hybrid · Complaints

What 359 owners told NHTSA about the 2013 Toyota Prius Plug-in Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (359)Crash / fire / injury (45)Brakes (188)Electrical system (49)Engine (35)Speed control (21)Airbags (17)Fuel system (16)Transmission & drivetrain (14)Body & structure (12)Lights (12)Wheels (9)

11 of 359 complaints match · Airbags · crash/fire/injury only · clear filters

Mar 21, 2025AirbagsCrash1 injury

The contact owns a 2013 Toyota Prius. The contact stated while driving at an undisclosed speed, the contact's vehicle was involved in a head-on collision. The air bags did not deploy. The vehicle was towed to the contact's residence. The vehicle had not been inspected for damages. The contact was transported to the local medical center. The contact sustained injuries such as a fractured sternum and a fractured left foot. The contact received treatment and the local medical ctr for a total of four days and then transferred to a primary care facility. In addition, the contact was receiving continued treatment. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage was 73,761.

NHTSA ODI 11649711

Jul 17, 2024AirbagsCrash1 injury

Traveling approximately 15mph I collided with a full size truck the front end of my car totaled. I was wearing my seat belt and air bags did not deploy causing me to hit the steering wheel with enough force to fracture my sternum. This is the 2nd time a frontal impact occurred causing damage to the front bumper and air bags did not deploy.

NHTSA ODI 11602955

Apr 14, 2021AirbagsCrash2 injuries

APRIL 01,2021, OUR 2013 TOYOTA PRIUS WAS INVOLVED IN A HEAD ON COLLISION AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS STOPPED AT A RED LIGHT, WHEN STRUCK HEAD ON. THE DRIVER AND PASSENGER SUSTAINED INJURIES.

NHTSA ODI 11408024

Oct 16, 2019AirbagsCrash1 injury

TL* THE CONTACT OWNED A 2013 TOYOTA PRIUS. WHILE ACCELERATING FROM A STOP, A TACOMA TRUCK CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND TOWED. THE CONTACT SUSTAINED INJURIES TO THE HEAD THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR INVESTIGATOR DID NOT HAVE A READING OF ANY FAILURES FOR THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 64,800.*MP THE MANUFACTURER STATED THAT THE FRONT AND SIDE AIR BAGS DID NOT DEPLOY BECAUSE THERE WAS INSUFFICIENT DECELERATION IN THE CRASH. *DL

NHTSA ODI 11268836

Jun 9, 2017AirbagsCrash1 injury

2013 PRIUS V HAD A COLLISION WITH A MUSTANG CONVERIBLE. BOTH VEHICLES ARE TOTALED. THE MUSTANG'S AIRBAGS DEPLOYED. THE PRIUS'S AIRBAGS DID NOT DEPLOY AND THE DRIVER HAS A SEVERE CONCUSSION. EMS APPARENTLY TOLD THE HOSPITAL THIS WAS THE SENDING ONE THEY HAD SEEN WHERE AIRBAGS DIDN'T DEPLOY. THE HOSPITAL TOLD ME I NEEDED TO LOOK INTO AIRBAGS (3XS) BASED ON WHAT EMS SAID. WHEN I WENT TO TOYOTA THEY ASKED IF I WAS THE ONE THAT HAD CALLED A COUPLE OF DAYS PRIOR DUE TO AIRBAGS FAILING. (NO I HAD NOT CALLED.) SO, WAS EMS REFERRING TO A SECOND TOYOTA WHERE AIRBAGS HAD NOT DEPLOYED IN 2 DAYS? PLEASE LOOK AT PICTURES. THIS WAS A SERIOUS ACCIDENT. POLICE REPORT STATES BOTH VEHICLES DOING 35MPH. AGAIN, PRIUS AIRBAGS DIDN'T DEPLOY.

NHTSA ODI 10994100

Nov 2, 2016AirbagsSeat beltsBrakesCrash1 injury

I WAS DRIVING STRAIGHT ON A CITY ROAD WITH THE FLOW OF HEAVY TRAFFIC AT ABOUT 40 MILES PER HOUR WHEN THE CAR IN FRONT OF ME CAME TO A SUDDEN STOP. I IMMEDIATELY SLAMMED ON MY BRAKES VERY HARD. AT THE TIME I DID THIS I HAD PLENTY OF SAFE DISTANCE BETWEEN US. BUT, THE BRAKES NEVER CAME ON AND I ENDED UP RUNNING INTO THE REAR END OF AN SUV AT APPARENTLY FULL SPEED WITHOUT ANY NOTICEABLE SLOWDOWN. THE BRAKES DID NOT COME ON. THEY DIDN'T GRAB, AND THEY DIDN'T MAKE ANY SCREECHING NOISE AND THERE WERE NO TIRE MARKS ON THE ROAD. ALSO ALL OF THE AIRBAGS DEPLOYED AND THIS WAS A FRONTAL IMPACT, WHICH WAS VERY SURPRISING AND SUFFOCATING. A CLOUD OF DUST FILLED THE CABIN OF THE CAR AND I COULD NOT BREATHE. I WAS LITERALLY SUFFOCATING UNTIL I WAS ABLE TO OPEN THE DOOR AND GET OUT OF THE VEHICLE. I DIDN'T EVEN FEEL THE SEAT BELT TIGHTEN UP BEFORE THE CRASH. THE BRAKES NEVER FELT LIKE THEY CAME ON AT ALL. *TR *JS

NHTSA ODI 10923921

Apr 14, 2016AirbagsCrash1 injury

TL* THE CONTACT OWNED A 2013 TOYOTA PRIUS. WHILE DRIVING 25 MPH, THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. ALL THE AIR BAGS DEPLOYED EXCEPT THE STEERING WHEEL AIR BAG, WHICH HAD A DELAYED DEPLOYMENT. THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND WAS INJURED, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND WAS TOWED TO A LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.

NHTSA ODI 10855446

Mar 28, 2016AirbagsBrakesCrash1 injury

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 25 MPH ON A ROADWAY, THE BRAKE PEDAL WAS APPLIED AND MADE AN ABNORMAL NOISE. ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE WHILE THE CONTACT WAS MAKING A TURN. WHEN THE BRAKE PEDAL WAS APPLIED, THE VEHICLE SURGED FORWARD AT A HIGH RATE OF SPEED. THE FRONT AND REAR DRIVER SIDE AND THE REAR PASSENGER SIDE CURTAIN AIR BAGS DID NOT DEPLOY. THE FRONT AND REAR PASSENGER SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A YARD AND THEN TOWED TO A REPAIR SHOP FOR FURTHER INSPECTION BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING TO DETERMINE IF AN INVESTIGATOR WOULD BE SENT. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL TREATMENT AND WAS HAVING DIFFICULTY WITH VISIBILITY DUE TO THE IMPACT OF THE CRASH AND NO AIR BAG DEPLOYMENT. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

NHTSA ODI 10851950

May 18, 2015AirbagsSeatsCrash1 injury

I WAS STOPPED IN TRAFFIC WHEN A BOX TRUCK DROVE INTO MY CAR, PUSHING IT INTO THE CAR INFRONT OF ME, OVER A CURB, AND THEN OFF THE ROAD. THERE WAS SEVERE DAMAGE TO EACH SIDE OF MY CAR; INCLUDING THE CRUMPLED BACKEND. THE DIVERS SEAT GAVE OUT AND FELL BACKWARDS SOMEHOW CAUSING THE HEADREST TO TWIST OFF LEAVING THE LEG OF IT BENT TOWARDS BY MY HEAD. THERE WAS NO AIRBAG DEPLOYMENT IN THE ACCIDENT. THE SIGNIFICANT DAMAGE TO THE CAR DEEMED IT TOTALED. HOW IS IT THAT THERE WAS SEAT, HEADREST, AND AIRBAG FAILURE?

NHTSA ODI 10717223

Nov 4, 2014AirbagsSeat beltsCrash2 injuries

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE CONTACT'S VEHICLE. AS A RESULT, THE SEAT BELT FAILED TO RETRACT AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE FRONT SEAT PASSENGER SUSTAINED HEAD AND NECK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,800. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10652498

May 15, 2014AirbagsCrash

VEHICLE WAS STOPPED IN A LINE OF TRAFFIC ON THE HIGHWAY. A VEHICLE TRAVELING AT APPROXIMATELY 45 MPH HIT IT FROM BEHIND PROPELLING IT INTO THE VEHICLE IN FRONT OF IT. DAMAGE TO THE PRIUS WAS IN EXCESS OF $12,000. PART OF THE REPAIR WAS TO REPLACE THE AIR BAG SENSOR. THE AIR BAG DID NOT DEPLOY DURING THE ACCIDENT. *TR

NHTSA ODI 10588602

Working with the data? Download all 359 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Toyota Prius Plug-in Hybrid verdict →